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Author : Mike Pezet
Publisher : Pocketbooks
ISBN 13 : 1907078754
Total Pages : 115 pages
Book Rating : 4.9/5 (7 download)
Download or read book Listening Skills Pocketbook written by Mike Pezet and published by Pocketbooks. This book was released on 2017-09-11 with total page 115 pages. Available in PDF, EPUB and Kindle. Book excerpt: tips tools and techniques to help recognise common mistakes and become a purposeful listner
Author : Caroline Bentley-Davies
Publisher : Management Pocketbooks
ISBN 13 : 1908284951
Total Pages : 131 pages
Book Rating : 4.9/5 (82 download)
Download or read book Literacy Across The Curriculum Pocketbook written by Caroline Bentley-Davies and published by Management Pocketbooks. This book was released on 2014-08-25 with total page 131 pages. Available in PDF, EPUB and Kindle. Book excerpt: The latest teaching standards demand that all teachers 'take responsibility for promoting high standards of literacy and correct use of standard English, whatever the teacher's specialism'. That's no bad thing, but it leaves some of us feeling under-trained and over-exposed. Enter the Literacy Across the Curriculum Pocketbook. The book is based on four principles: literacy is important for all learning; we owe it to our pupils to help them develop their literacy; developing strategies for LAC enhances teaching and learning across the school; teachers do not have to be literacy experts to promote LAC. In a series of punchy chapters, (Speaking for Success, Write Better! Vamp up your Vocabulary, Splendid Spelling, Raring to Read) Caroline Bentley-Davies presents practical ideas and simple strategies for incorporating literacy skills into your own lessons. All this plus some really helpful advice on note-making and a self-audit LAC checklist."Literacy Across the Curriculum Pocketbook is a necessity for all teachers wanting to find manageable, effective and exciting ways of promoting literacy in their lessons. A great resource!" Justin Wakefield, Literacy & Numeracy Co-ordinator, Humberston Academy, Grimsby "Innovating tips, strategies and ideas to revitalise literacy in your lessons instantly. Every page offers simple and realistic approaches to promoting literacy across all subjects. Vamp up your vocab; make tricky spelling stick; weave literacy seamlessly into your lessons. I love it!" Lesley Ann McDermott, History Teacher, St Patrick's Catholic College, Thornaby-on-Tees "Contains everything you should know about Literacy and more. Written in a clear and concise manner, even as an experienced English teacher it still taught me a trick or two!" Sarah Martin, CPD Leader, Academies Enterprise Trust
Author : Mary Richards
Publisher : Management Pocketbooks
ISBN 13 : 1907077634
Total Pages : 114 pages
Book Rating : 4.9/5 (7 download)
Download or read book Telephone Skills Pocketbook written by Mary Richards and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Telephone Skills Pocketbook covers every aspect of using the telephone to improve business performance. It highlights the importance of good communications skills, the need to build rapport, favourite bad habits and how to avoid them, how to take control of a call, how to keep customers happy, and more. There are separate chapters on receiving and making calls. The former includes 10 easy ways to give your caller a bad experience and 10 easy ways to give your caller a good experience. The latter explains how to get through to people and get the information you need, as well as how to complain and negotiate on the 'phone. In conclusion, the author sets out the rules for becoming a telephone 'super-user' and for fulfilling the super-user's oath: 'I will be in charge and make the 'phone work for me; I will seek out time-eaters and destroy them; I will use super-user control techniques at all times'. For more on using the telephone as a selling tool, see The Telesales Pocketbook.
Author : Gael Luzet
Publisher : Management Pocketbooks
ISBN 13 : 1908284994
Total Pages : 132 pages
Book Rating : 4.9/5 (82 download)
Download or read book Collaborative Learning Pocketbook written by Gael Luzet and published by Management Pocketbooks. This book was released on 2013-01-01 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: ' "I really like it when we can talk in class," says Kelly in Year 8, grinning from ear to ear when I suggest a group activity on a grey Monday morning. Although I suspect that she might like it for the wrong reasons, I know that there is a lot for her - and the other 29 students in the class - to learn in a structured co-operative learning context.' Gael Luzet's Pocketbook about small group work focuses on how 'the power of more than one' can transform learning. Like all good teaching and learning strategies, successful collaborative learning relies on meticulous planning and careful delivery, both of which are discussed here. Ideas for basic collaborative activities are included as well as practical examples of how to use various high impact strategies in lessons. You begin to see what lies behind Vygotsky's words: 'The one who does the talking does the learning'. And assessing and evaluating? Process and product; individual and team contributions; formative and summative approaches - they're all covered.
Author : John Townsend
Publisher : Management Pocketbooks
ISBN 13 : 1908284366
Total Pages : 100 pages
Book Rating : 4.9/5 (82 download)
Download or read book Manager's Pocketbook written by John Townsend and published by Management Pocketbooks. This book was released on 2014-01-01 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Manager's Pocketbook is aimed at team leaders, supervisors and people managers of all levels. The 5th edition of this popular title in the Pocketbook Series will be published in March 2014. Using the acronym POLCA, the pocketbook teaches the five essential management skills: 'P' for 'planning'; 'O' for 'organising'; 'L' for 'leading'; 'C' for 'coaching/correcting'; and, 'A' for 'achieving'. There is a separate chapter on each of these five skills, preceded by an overview of the manager's role. The Manager's Pocketbook is extensively illustrated and concisely presented, reflecting the lively, right-brained approach that author John Townsend has developed throughout his long career in helping managers excel and deal with the many challenges they face.
Author : Victoria Mason
Publisher : Management Pocketbooks
ISBN 13 : 1908284706
Total Pages : 131 pages
Book Rating : 4.9/5 (82 download)
Download or read book Speech, Language & Communication Pocketbook written by Victoria Mason and published by Management Pocketbooks. This book was released on 2014-01-01 with total page 131 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most children develop speech, language and communication skills instinctively, a process that begins at birth and continues into adulthood. However, in most classrooms there are children - as many as 50% in some areas - who have not acquired the fundamental spoken and written skills that underpin all types of social interaction, skills that are essential for success in education and at work. This book shows teachers how to support pupils with SLCN - speech, language and communication needs. Written by a speech and language therapist and a secondary teacher working in mainstream schools, this highly illustrated Pocketbook begins by defining SLCN and placing it against a backdrop of normal language development. The authors identify who has SLCN and explain how weak communication skills lead to academic, social, emotional and behavioural problems. Language is both received and transmitted; both input and output pose problems for pupils with SLCN. A chapter on attention and listening covers hearing impairment, auditory memory, teacher talk and active listening skills. It is followed by sections on receptive language difficulties - understanding concepts and inference, reasoning and deduction - and expressive language difficulties: building sentences and narrative in speech and writing. Speech difficulties such as stammering, phonological difficulties, articulation and voice disorders are also covered. Learning, storing and retrieving vocabulary are given a section of their own as is social communication. The book concludes with ideas for implementing a whole school approach. Cartoons, diagrams and visual prompts support the text throughout.
Author : James Park
Publisher : Management Pocketbooks
ISBN 13 : 1907078053
Total Pages : 130 pages
Book Rating : 4.9/5 (7 download)
Download or read book Emotional Literacy Pocketbook written by James Park and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: By helping students to recognise, understand and handle emotions - their own and others' - we can build their self-esteem, improve their confidence and pave the way for them to become educationally and socially successful. The authors use case studies to demonstrate the effectiveness of helping children to feel CLASI - Capable, Listened to, Accepted, Safe, Included. There are chapters on building relationships that support learning, on nurturing 'open' conversations, on working effectively in groups and on classroom organisation. Sections on using stories to build emotional literacy and on emotional literacy in the staffroom emphasise the need to keep the bridge open between the thinking and feeling parts of the brain. A reliable and authoritative Pocketbooks that, as one literacy coordinator told us, guides newcomers while stimulating and reinvigorating those already familiar with the field.
Author : Angelena Boden
Publisher : Management Pocketbooks
ISBN 13 : 190707726X
Total Pages : 115 pages
Book Rating : 4.9/5 (7 download)
Download or read book Handling Complaints Pocketbook written by Angelena Boden and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 115 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Handling Complaints Pocketbook looks at why and how people complain, and the key types of complaint: aggressive, passive, constructive and professional. The author explains that all businesses should welcome complaints because they provide direct feedback and an immediate opportunity to improve the service to customers. The next sections cover a strategy for handling complaints, and the use of transactional analysis in understanding complaint behaviour. The final section looks at ways to turn complaints into compliments and create loyal customers. From the author of The Problem Behaviour Pocketbook.
Author : Sean McManus
Publisher : Management Pocketbooks
ISBN 13 : 1908284420
Total Pages : 114 pages
Book Rating : 4.9/5 (82 download)
Download or read book Interviewer's Pocketbook written by Sean McManus and published by Management Pocketbooks. This book was released on 2014-01-01 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Interviewer's Pocketbook has had a major overhaul in this new third edition and now focuses exclusively on the recruitment interview. The opening chapters look in detail at the necessary skills for conducting an interview: questioning techniques, listening skills and interpretation of body language. Types of question are explored, with ways in which to use them, as well as questions to avoid asking, while a helpful example interview shows the techniques in action. Later chapters cover preparing for and conducting the interview, including looking at job descriptions and specifications, preparing evidence questions, and evaluation of candidates.
Author : Sean McManus
Publisher : Management Pocketbooks
ISBN 13 : 1908284242
Total Pages : 114 pages
Book Rating : 4.9/5 (82 download)
Download or read book Customer Service Pocketbook written by Sean McManus and published by Management Pocketbooks. This book was released on 2013-01-01 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Customer Service Pocketbook is for everyone who contributes, directly or indirectly, to giving the customer excellent service. This third edition has been fully revised to reflect the changes in responding to customers' needs via a variety of different channels, including social media. The book covers why good service matters, listening skills, how to turn complaints into opportunities, effective communication methods and much more. The importance of setting standards, measuring customer service and mystery shopper programmes is discussed. Recognising and respecting internal customers is also addressed and there are case studies, checklists and an action planning section.
Author : Alan Evans
Publisher : Management Pocketbooks
ISBN 13 : 1908284137
Total Pages : 132 pages
Book Rating : 4.9/5 (82 download)
Download or read book Icebreakers Pocketbook written by Alan Evans and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Icebreakers Pocketbook contains some 40 original activities that will enable trainers to add impact to their training workshops. The activities are grouped together according to their suitability for particular areas of training - for example: assertiveness, communication, coaching & mentoring, people management, teams and trainer training. For each activity the authors describe the aims, outcomes and relevance of the learning, and provide full user instructions along with information on timing, number of participants, materials required, necessary trainer knowledge and possible variations. Most of the activities take between 10 and 30 minutes to complete. There are those suitable for small groups and those appropriate for any number of people. A good read.
Author : James W. Williams
Publisher :
ISBN 13 : 9781953036506
Total Pages : 176 pages
Book Rating : 4.0/5 (365 download)
Download or read book Listening Skills Training written by James W. Williams and published by . This book was released on 2021-04-28 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the Art, Psychology, and Techniques to Become an Amazing Listener Did you know that you could change the entire quality of your life just by focusing on one simple action you do every single day? You'll progress quicker in your career. Your relationships with your co-workers, friends, lovers, and parents, and even with passing strangers, can improve dramatically. You can open your mind to learn new skills and information in a way you've never experienced before. What is this change? It's the change of learning how to listen to others properly. Listening Skills Training: How to Truly Listen, Understand, and Validate for Better and Deeper Connections dives deep into the art of listening, a seemingly long-lost skill that so many of us have forgotten how to do properly, despite it being able to bring so many benefits into everyone's lives. After all, there's a reason the experts claim that the most important element of any successful relationship is being able to communicate properly. James will take you on a journey into the science and psychology that goes into listening while providing you with powerful, actionable tips, so you can develop the skill as fast and as effectively as possible. Some of the powerful topics you'll discover include: ● The psychology of listening ● How to become an amazing listener ● How to become more aware of yourself and your own emotions ● Acknowledging your own expectations and judgments that stop you from listening ● How to validate others (the most powerful listening skill you can learn!) ● The art of reading body language ● How to know when someone is lying to you or gaslighting you ● Tips for responding in the best possible way This book is only for readers who are ready to change their lives. Once you're ready to improve your listening skills to improve your relationships in all aspects of life, it's time to turn to the first page. Don't wait any longer... Scroll up and click "Buy Now"!
Author : Barry Hymer
Publisher : Management Pocketbooks
ISBN 13 : 1908284870
Total Pages : 132 pages
Book Rating : 4.9/5 (82 download)
Download or read book P4C Pocketbook written by Barry Hymer and published by Management Pocketbooks. This book was released on 2012-01-01 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Philosophy for Children (P4C) was conceived by Professor Matthew Lipman in the late 1960s. Here's what he said about it: 'The aim of a thinking skills program such as P4C is to help children become more thoughtful, more reflective, more considerate and more reasonable individuals. 'Who wouldn't want to offer their pupils that opportunity? In the P4C Pocketbook, Barry Hymer and Roger Sutcliffe explain how to use P4C in your own classroom to sustain and develop in all children the curiosity that is so evident in the young. They introduce and explain 'communities of enquiry', outline a broad ten-step process for P4C sessions, provide plenty of practical examples, and show how P4C can be used to explore key concepts. Chapters are devoted to choosing a stimulus, questions, the Socratic Method, facilitating an enquiry, and review. There is an excellent resource section at the end of the book spanning Foundation Stage to KS5.
Author : Michael H. Hoppe
Publisher : Center for Creative Leadership
ISBN 13 : 1604916605
Total Pages : 34 pages
Book Rating : 4.6/5 (49 download)
Download or read book Active Listening: Improve Your Ability to Listen and Lead, First Edition written by Michael H. Hoppe and published by Center for Creative Leadership. This book was released on 2018-05-01 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the First Edition of this title. A Second Edition of this title has been released with ISBN 9781604919363 in Sept 2019. Listening well is an essential component of good leadership. You can become a more effective listener and leader by learning the skills of active listening. Working relationships become more solid, based on trust, respect, and honesty. Active listening is a critical component of the tasks facing today's leaders.
Author : Jon Warner
Publisher : Management Pocketbooks
ISBN 13 : 1907078673
Total Pages : 114 pages
Book Rating : 4.9/5 (7 download)
Download or read book Networking Pocketbook written by Jon Warner and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: Anyone you might want to contact in the world is only 5-6 people-contacts away from you, maintains Jon Warner in the Networking Pocketbook. He sees networking as a major social and life skill that can benefit both our working and personal life. The Networking Pocketbook details the four basic steps that lead to effective networking relationships, the so-called LINK: Learning (about needs, ours and other people's) Investing (making strong contacts) Nurturing (achieving a deeper relationship) Keeping (maintaining the momentum) As the author leads readers through these four basic steps he progressively describes the seven key competencies needed for effective networking. These competencies relate to temperament/disposition, strategic planning, organisation, nurturing, communications, socialising and persistence.
Author : Jooli Atkins
Publisher : Management Pocketbooks
ISBN 13 : 1907077642
Total Pages : 114 pages
Book Rating : 4.9/5 (7 download)
Download or read book I.T. Trainer's Pocketbook written by Jooli Atkins and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The I.T. Trainer's Pocketbook explains training needs analysis and how adults learn, including the different learning styles, The IT Trainer's Pocketbook then looks at the vital practical areas of preparation, including what to do when your equipment won't work or when you have too many delegates. There is also advice about how much you need to know before training others (with a formula to help you calculate). Handling difficult participants (e.g. technophobes) and coping with delegates with vastly different skill levels are amongst the classic IT problems the author considers. With plenty of advice on ways to set up the training room, on learner-centred training techniques and on how to introduce creativity and vitality within a potentially static environment, this pocketbook will transform your IT training.
Author : Paul Tizzard
Publisher : Management Pocketbooks
ISBN 13 : 1907077731
Total Pages : 130 pages
Book Rating : 4.9/5 (7 download)
Download or read book Openers and Closers Pocketbook written by Paul Tizzard and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hot on the heels of their success with The Icebreakers Pocketbook, authors Alan Evans and Paul Tizzard have once again harnessed their enthusiasm and creativity to write The Openers & Closers Pocketbook - a collection of themed and non-themed activities to give training workshops effective and memorable beginnings and endings. 'This is a selection of short exercises and pithy stories to top and tail courses', says Tizzard. 'We've included quick icebreakers and lengthier, more involved activities, as well as short anecdotes to set the tone.' The emphasis of The Openers & Closers Pocketbook is on simple activities that require the minimum amount of preparation - in the authors' words, 'grab and go' activities that will give trainers new and imaginative ways to enhance their training delivery.
