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Lessons Learned Service Lessons Learned
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Book Synopsis The Lessons Learned Handbook by : Nick Milton
Download or read book The Lessons Learned Handbook written by Nick Milton and published by Elsevier. This book was released on 2010-06-30 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: The phrase “lessons learned is such a common one, yet people struggle with developing effective lessons learned approaches. The Lessons Learned Handbook is written for the project manager, quality manager or senior manager trying to put in place a system for learning from experience, or looking to improve the system they have. Based on experience of successful and unsuccessful systems, the author recognises the need to convert learning into action. For this to happen, there needs to be a series of key steps, which the book guides the reader through. The book provides practical guidance to learning from experience, illustrated with case histories from the author, and from contributors from industry and the public sector. The book is a practitioner-level guide to the design and the mechanics of lessons learned processes Takes a holistic approach, tracking lessons from identification to reapplication Makes the case for the assignment of actions for learning
Download or read book Service Failure written by Jeff Toister and published by AMACOM/American Management Association. This book was released on 2013 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: What causes poor customer service? You might be surprised.
Book Synopsis Getting Service Right by : Jeff Toister
Download or read book Getting Service Right written by Jeff Toister and published by Toister Performance Solutions. This book was released on 2019-03-15 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service.Note: the first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About I
Book Synopsis Service-Learning Essentials by : Barbara Jacoby
Download or read book Service-Learning Essentials written by Barbara Jacoby and published by John Wiley & Sons. This book was released on 2014-10-08 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service-Learning Essentials is the resource you need to help you develop high-quality service-learning experiences for college students. Written by one of the field's leading experts and sponsored by Campus Compact, the book is the definitive work on this high-impact educational practice. Service-learning has been identified by the Association of American Colleges and Universities as having been widely tested and shown to be beneficial to college students from a wide variety of backgrounds. Organized in an accessible question-and-answer format, the book responds clearly and completely to the most common questions and concerns about service-learning. Each chapter addresses issues related to individual practice as well as to the collective work of starting and developing a service-learning center or program, with examples drawn from a variety of disciplines, situations, and institutional types. The questions range from basic to advanced and the answers cover both the fundamentals and complexities of service-learning. Topics include: Determining what service-learning opportunities institutions should offer How to engage students in critical reflection in academic courses and in cocurricular experiences Best practices for developing and sustaining mutually beneficial campus-community partnerships Integrating service-learning into the curriculum in all disciplines and at all levels, as well as various areas of student life outside the classroom Assessing service-learning programs and outcomes The dilemmas of service-learning in the context of power and privilege The future of service-learning in online and rapidly globalizing environments Service-learning has virtually limitless potential to enable colleges and universities to meet their goals for student learning while making unique contributions to addressing unmet local, national, and global needs. However, in order to realize these benefits, service-learning must be thoughtfully designed and carefully implemented. This easy-to-use volume contains everything faculty, leaders, and staff members need to know about service-learning to enhance communities, improve higher education institutions, and educate the next generation of citizens, scholars, and leaders.
Book Synopsis Lessons Learned in Software Testing by : Cem Kaner
Download or read book Lessons Learned in Software Testing written by Cem Kaner and published by John Wiley & Sons. This book was released on 2011-08-02 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: Softwaretests stellen eine kritische Phase in der Softwareentwicklung dar. Jetzt zeigt sich, ob das Programm die entsprechenden Anforderungen erfüllt und sich auch keine Programmierungsfehler eingeschlichen haben. Doch wie bei allen Phasen im Software-Entwicklungsprozess gibt es auch hier eine Reihe möglicher Fallstricke, die die Entdeckung von Programmfehlern vereiteln können. Deshalb brauchen Softwaretester ein Handbuch, das alle Tipps, Tricks und die häufigsten Fehlerquellen genau auflistet und erläutert, damit mögliche Testfehler von vornherein vermieden werden können. Ein solches Handbuch ersetzt gut und gerne jahr(zehnt)elange Erfahrung und erspart dem Tester frustrierende und langwierige Trial-und-Error-Prozeduren. Chem Kaner und James Bach sind zwei der international führenden Experten auf dem Gebiet des Software Testing. Sie schöpfen hier aus ihrer insgesamt 30-jährigen Erfahrung. Die einzelnen Lektionen sind nach Themenbereichen gegliedert, wie z.B. Testdesign, Test Management, Teststrategien und Fehleranalyse. Jede Lektion enthält eine Behauptung und eine Erklärung sowie ein Beispiel des entsprechenden Testproblems. "Lessons Learned in Software Testing" ist ein unverzichtbarer Begleiter für jeden Software Tester.
Book Synopsis The Basics of Project Evaluation and Lessons Learned by : Willis H. Thomas
Download or read book The Basics of Project Evaluation and Lessons Learned written by Willis H. Thomas and published by CRC Press. This book was released on 2018-02-06 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: For some organizations, Lessons Learned (LL) is an informal process of discussing and recording project experiences during the closure phase. For others, LL is a formal process that occurs at the end of each phase of a project. Regardless of when they are performed, if you are a project team member, chances are you will soon be required to present
Book Synopsis Project Management Lessons Learned by : Mel Bost
Download or read book Project Management Lessons Learned written by Mel Bost and published by CRC Press. This book was released on 2018-06-14 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lessons Learned is an important phase in project management. This is when organizations can pave the way for future project success by documenting mistakes so they are not repeated and recording best practices so they are repeated. This book covers the important role a project management office (PMO) plays in promoting lessons learned. Project managers learn how to improve processes by applying lessons learned. The book emphasizes "actionability," or producing a process improvement that can be acted upon by anyone in the PMO or project team.
Book Synopsis Lessons from the Mouse by : Dennis Snow
Download or read book Lessons from the Mouse written by Dennis Snow and published by . This book was released on 2010-08 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outlines ten practical principles for increasing the effectiveness of any business organization, based on the author's years at Disney World.
Book Synopsis A Holistic Approach to Lessons Learned by : Moria Levy
Download or read book A Holistic Approach to Lessons Learned written by Moria Levy and published by CRC Press. This book was released on 2017-12-15 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book presents a holistic approach to organization performance improvements by lessons learned management. Such an approach is required because specific methods, such as debriefing, task management or procedures updates, do not achieve actual improvements. The presented model spans the entire life cycle of lessons learned: Starting from creating new lessons, moving on to knowledge refining and ending with smart integration into the organizational environment so future re-use of knowledge is enabled. The model also addresses other sources of organizational learning including quality processes and employee experience utilization.
Book Synopsis Knowledge Management Lessons Learned by : Michael E. D. Koenig
Download or read book Knowledge Management Lessons Learned written by Michael E. D. Koenig and published by Information Today, Inc.. This book was released on 2004 with total page 630 pages. Available in PDF, EPUB and Kindle. Book excerpt: Text surveys recent applications and innovations in knowledge management (KM). Demonstrates KM in practice; revealing what has been learned, what works, and what doesn't. DLC: Knowledge management.
Book Synopsis Site Reliability Engineering by : Niall Richard Murphy
Download or read book Site Reliability Engineering written by Niall Richard Murphy and published by "O'Reilly Media, Inc.". This book was released on 2016-03-23 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use
Download or read book Lessons Learned II written by Deb Ajango and published by . This book was released on 2005 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Through careful examination of accident accounts, followed by analyses of what went wrong and what went right, author/editor Deb Ajango helps readers better understand how and why even seemingly best-laid plans sometimes fail.
Book Synopsis Handbook of Research on Lessons Learned From Transitioning to Virtual Classrooms During a Pandemic by : Thornburg, Amy W.
Download or read book Handbook of Research on Lessons Learned From Transitioning to Virtual Classrooms During a Pandemic written by Thornburg, Amy W. and published by IGI Global. This book was released on 2021-05-14 with total page 457 pages. Available in PDF, EPUB and Kindle. Book excerpt: Online instruction is rapidly expanding the way administrators and educators think about and plan instruction. In addition, due to a pandemic, online instructional practices and learning in a virtual environment are being implemented with very little training or support. Educators are learning new tools and strategies at a quick pace, and often on their own, even through resistance. It is important to explore lessons learned through the pandemic but also of importance is sharing the virtual classroom options and instruction that align to best practices when transitioning to online instruction. Sharing these will allow educators to understand and learn that virtual instruction can benefit all, even when not used out of need, and can enhance face-to-face courses in many ways. The Handbook of Research on Lessons Learned From Transitioning to Virtual Classrooms During a Pandemic is a critical reference that presents lessons instructors have learned throughout the COVID-19 pandemic including what programs and tools were found to be the most impactful and useful and how to effectively embed virtual teaching into face-to-face teaching. With difficult choices to be made and implemented, this topic and collection of writings demonstrates the learning curve in a state of survival and also lessons and resources learned that will be useful when moving back to face-to-face instruction as a tool to continue to use. Highlighted topics include the frustrations faced during the transition, lessons learned from a variety of viewpoints, resources found and used to support instruction, online learner perspectives and thoughts, online course content, and best practices in transitioning to online instruction. This book is ideal for teachers, principals, school leaders, instructional designers, curriculum developers, higher education professors, pre-service teachers, in-service teachers, practitioners, researchers, and anyone interested in developing more effective virtual and in-classroom teaching methods.
Book Synopsis Lessons I Learned in the Dark by : Jennifer Rothschild
Download or read book Lessons I Learned in the Dark written by Jennifer Rothschild and published by Multnomah. This book was released on 2009-06-24 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: At the age of fifteen, Jennifer Rothschild confronted two unshakable realities: Blindness is inevitable ... and God is enough. Now this popular author, speaker, and recording artist offers poignant lessons that illuminate a path to freedom and fulfillment. With warmth, humor, and insight,Jennifer shares the guiding principles she walks by -- and shows you how to walk forward by faith into God's marvelous light.
Book Synopsis COVID-19 Global Lessons Learned: Interactive Case Studies by : Richard Riegelman
Download or read book COVID-19 Global Lessons Learned: Interactive Case Studies written by Richard Riegelman and published by Jones & Bartlett Learning. This book was released on 2020-12-03 with total page 111 pages. Available in PDF, EPUB and Kindle. Book excerpt: COVID-19 Global Lessons Learned is a collection of 6 interactive case studies, 6-10-page each, that is designed for online or classroom discussion or as graded assignments. The case studies include links to websites and videos, discussion and interactive questions, plus a full package of instructor resources including a helpful instructor’s guide with sample answers to discussion questions, and a test bank. The 6 Interactive Case Studies include: 1. Clinical course of COVID-19 2. Epidemiology of COVID-19 3. Testing for COVID-19 4. Population Prevention and COVID-19 5. Treatment of COVID-19 6 Health Policy and Communications for COVID-19 Available at no additional cost (excluding Inclusive Access) when bundled with a Jones & Bartlett Learning text, these case studies are designed to be used in a wide range of courses.
Book Synopsis Lessons Learned from Research by : Judith T. Sowder
Download or read book Lessons Learned from Research written by Judith T. Sowder and published by National Council of Teachers of English. This book was released on 2002 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: An excellent eye-opener that brings research to K-12 mathematics teachers in an easy-to-use, readable format. Features 29 research articles from the Journal for Research in Mathematics Education rewritten specifically to reach the teacher audience.
Book Synopsis Learning to Lead, Leading to Learn by : Katie Anderson
Download or read book Learning to Lead, Leading to Learn written by Katie Anderson and published by . This book was released on 2020-07-14 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: SPECIAL INTRODUCTORY PRICING: Enjoy first-week pricing of $18.95 on paperback books! Regular retail pricing of $23.95 becomes effective on July 22nd. It all began with the initial chance meeting of this book's author, Katie Anderson, and the book's subject, Isao Yoshino. She was an American leadership coach and consultant in her mid-career, with a newfound love of Japanese culture. He was an accomplished Japanese people-centered leader at the end of his corporate career, with a lifelong love for American culture and 40 years of inside experience with the Toyota Way. During the next five years, Anderson and Yoshino spent countless hours learning from each other, reflecting on the past, and envisioning the future. The resulting book - written by Anderson and focused on the profound lessons offered by her mentor Yoshino -- is a beautiful, one-of-a-kind tapestry. Much like the weaving of fabric -- where the beginning work is but a glimpse of the final pattern -- this book was created from many layers of intertwined conversations and reflections. If you've ever been mentored -- in business or in life -- by someone whose words, experiences, and perspectives changed you for the better, you know that an entire book of such selfless generosity and deep wisdom could change the world. For today's business professionals -- dedicated to continuous learning and people-centered leadership -- this is that book. Learning to Lead, Leading to Learn is a leadership book that defies generational or cultural divides, offering a refreshing, proven perspective for all those who dare to lead. The Best Leaders Never Lose the Humility for Learning Learning to Lead, Leading to Learn is much more than a collection of Isao Yoshino's personal stories and insights. It's a memorable, entertaining, and poignant way to highlight important leadership lessons, to record pivotal moments in Toyota's history, and to create something to help veteran and aspiring leaders reflect and learn about themselves. Yoshino's experiences help us understand how Toyota intentionally developed the culture of excellence for which it is renowned today, and how one person "learned to lead" so that he could lead with an intention to learn ... every day and in every way. "The only secret to Toyota is its attitude toward learning." -- Isao Yoshino Let the Past Inform the Future: The Role of Reflection in Leadership By looking back at the past, we can learn and therefore shape our future. Through each story in this unique and inspiring book, Anderson shares Yoshino's experiences with leadership and learning, and his efforts at self-improvement while empowering others. Through those stories, you'll hear his reflections on what he learned then ... and what he is re-learning now with a different perspective as he looks back at the totality of his career. A must-read for those who: -- Want to become more people-centered leaders -- Currently practice lean or continuous improvement methods -- Serve in leadership, coaching, or operational management roles -- Want to learn more about Toyota's history and culture -- Are inspired by heartwarming stories of personal discovery and leadership With a foreword by John Shook, Chairman of the Lean Global Network.
