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Lean Six Sigma For Service Chapter 14 Designing World Class Services Design For Lean Six Sigma
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Book Synopsis Lean Six Sigma for Service, Chapter 14 - Designing World-Class Services (Design for Lean Six Sigma) by : Michael George
Download or read book Lean Six Sigma for Service, Chapter 14 - Designing World-Class Services (Design for Lean Six Sigma) written by Michael George and published by McGraw Hill Professional. This book was released on 2003-06-24 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt: This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.
Book Synopsis Design for Lean Six Sigma by : Rajesh Jugulum
Download or read book Design for Lean Six Sigma written by Rajesh Jugulum and published by John Wiley & Sons. This book was released on 2010-01-06 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Design for Lean Six Sigmais the only book that employs a "road-map" approach to DFSS, which allows corporate management to understand where they are in the process and to integrate DFSS methodology more fully into their overall business strategy. This is a similar approach to that used by Forrest Breyfogle in his successful book: "Implementing Six Sigma, 2E". This approach will allow corporate management to understand where they are in the process and to integrate DFSS methodology more fully into the overall business strategy. Another important aspect of this book is its coverage of DFSS implementation in a broad range of industries including service and manufacturing, plus the use of actual cases throughout.
Book Synopsis Lean Six Sigma for Service, Chapter 12 - First Wave Service Projects by : Michael George
Download or read book Lean Six Sigma for Service, Chapter 12 - First Wave Service Projects written by Michael George and published by McGraw Hill Professional. This book was released on 2003-06-24 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt: This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.
Book Synopsis Design for Six Sigma for Service, Chapter 1 - Six Sigma in Service Organizations by : Kai Yang
Download or read book Design for Six Sigma for Service, Chapter 1 - Six Sigma in Service Organizations written by Kai Yang and published by McGraw Hill Professional. This book was released on 2005-05-31 with total page 27 pages. Available in PDF, EPUB and Kindle. Book excerpt: The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.
Book Synopsis Service Design for Six Sigma by : Basem El-Haik
Download or read book Service Design for Six Sigma written by Basem El-Haik and published by John Wiley & Sons. This book was released on 2005-08-19 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: A roadmap to consistent, high-quality service for anyorganization A service is typically something created to serve a payingcustomer, whether internal or external. Some services consist ofseveral processes linked together while others consist of a singleprocess. This book introduces Design for Six Sigma (DFSS), aneasy-to-master, yet highly effective data-driven method thatprevents defects in any type of service process. The particularfocus of this publication is service DFSS, which leads to what theauthors term "a whole quality business," one that takes a proactivestance and gets things right the first time. Not only does thewhole quality business produce a high-quality product and offerhigh-quality services, but it also operates at lower cost andhigher efficiency, throughout the entire life cycle, than itscompetitors because all the links in the supply chain areoptimized. Following a detailed overview that sets forth the basic premise andkey concepts of service DFSS, the authors offer all the informationand tools needed to take advantage of service DFSS within their ownorganizations, including: * Clear and in-depth coverage of the philosophical, organizational,and technical aspects of service DFSS * Step-by-step roadmap of the entire service DFSS deployment andexecution process * Full discussions of all the key methods involved in service DFSS,including axiomatic design, design for X, the theory of inventiveproblem solving (TRIZ), transfer function, design scorecards, andTaguchi's method * Practical, illustrative examples that demonstrate how the theoryis put into practice * Assistance in developing the necessary skills in applying DFSS inorganizational settings Problems and their solutions are provided at the end of eachchapter to help readers grasp the key concepts they need to moveforward in the text. Acclaro DFSS Light(r), a Java-based softwarepackage that implements axiomatic design processes discussed inChapter Eight, is available for download from an accompanying Wileyftp site. Acclaro DFSS Light(r) is a software product of AxiomaticDesign Solutions, Inc. This book is ideal as a reference to service DFSS for corporateexecutives, quality control managers, and process engineers, or asa complete training manual for DFSS teams. It is also a superiortextbook for graduate students in management, operations, andquality assurance.
Book Synopsis Lean Six Sigma, Chapter 14 - Lean Six Sigma Logistics by : Michael George
Download or read book Lean Six Sigma, Chapter 14 - Lean Six Sigma Logistics written by Michael George and published by McGraw Hill Professional. This book was released on 2002-04-25 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt: The following is a sample chapter from Lean Six Sigma, which explains how to impact your company's performance in each, by combining the strength of today's two most important initiatives--Lean Production and Six Sigma--into one integrated program. The first book to provide a step-by-step roadmap for profiting from the best elements of Lean and Six Sigma, this breakthrough volume will show you how to achieve major cost and lead time reductions this year; compress order-to-delivery cycle times; and battle process variation and waste throughout your organization.
Download or read book Design for Six Sigma written by Kai Yang and published by McGraw Hill Professional. This book was released on 2003-06-11 with total page 642 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here's the book that clearly and logically answers the complex question quality managers and product developers face almost every day: WHICH PRODUCT DEVELOPMENT TOOLS SHOULD I USE AND WHEN? This much-needed, well-written roadmap for robust, efficient product development features: * All the coverage needed to implement six sigma in any manufacturing concern * A complete review of both traditional and contemporary design methods * Systems discussed include: DOE (Design Of Experiment), Taguchi Method, QFD (Quality Function Deployment), Axiomatic Design, and TRIZ (Theory for Inventive Problem-Solving) * Practical examples to highlight important elements of each system * A unique multi-systems approach to designing products, incorporating the traditional and contemporary methods discussed, detailing how and when to use them * Valuable assistance when preparing for certification exams
Book Synopsis Lean Six Sigma for Services: Seeing Services Through Your Customer's Eyes by : Michael George
Download or read book Lean Six Sigma for Services: Seeing Services Through Your Customer's Eyes written by Michael George and published by McGraw Hill Professional. This book was released on 2003-06-24 with total page 19 pages. Available in PDF, EPUB and Kindle. Book excerpt: This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.
Book Synopsis Lean Six Sigma for Service by : Michael L. George
Download or read book Lean Six Sigma for Service written by Michael L. George and published by McGraw Hill Professional. This book was released on 2003-07-15 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff
Book Synopsis Simulation-based Lean Six-Sigma and Design for Six-Sigma by : Basem El-Haik
Download or read book Simulation-based Lean Six-Sigma and Design for Six-Sigma written by Basem El-Haik and published by John Wiley & Sons. This book was released on 2006-10-27 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first book to completely cover the whole body of knowledge of Six Sigma and Design for Six Sigma with Simulation Methods as outlined by the American Society for Quality. Both simulation and contemporary Six Sigma methods are explained in detail with practical examples that help understanding of the key features of the design methods. The systems approach to designing products and services as well as problem solving is integrated into the methods discussed.
Book Synopsis Design for Six Sigma for Service, Chapter 10 - Design and Improvement of Service Processes--Process Management by : Kai Yang
Download or read book Design for Six Sigma for Service, Chapter 10 - Design and Improvement of Service Processes--Process Management written by Kai Yang and published by McGraw Hill Professional. This book was released on 2005-05-31 with total page 97 pages. Available in PDF, EPUB and Kindle. Book excerpt: The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.
Book Synopsis Lean Six Sigma for Service, Chapter 2 - Getting Faster to Get Better: Why You Need Both Lean and Six Sigma by : Michael George
Download or read book Lean Six Sigma for Service, Chapter 2 - Getting Faster to Get Better: Why You Need Both Lean and Six Sigma written by Michael George and published by McGraw Hill Professional. This book was released on 2003-06-24 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.
Book Synopsis Design for Six Sigma for Service by : Kai Yang
Download or read book Design for Six Sigma for Service written by Kai Yang and published by McGraw Hill Professional. This book was released on 2005-06-21 with total page 465 pages. Available in PDF, EPUB and Kindle. Book excerpt: The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
Book Synopsis Lean Six Sigma for Service, Chapter 8 - Phase 3: Mobilization by : Michael George
Download or read book Lean Six Sigma for Service, Chapter 8 - Phase 3: Mobilization written by Michael George and published by McGraw Hill Professional. This book was released on 2003-06-24 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.
Book Synopsis Lean Six Sigma for Service, Chapter 13 - Raising the Stakes in Service Process Improvement by : Michael George
Download or read book Lean Six Sigma for Service, Chapter 13 - Raising the Stakes in Service Process Improvement written by Michael George and published by McGraw Hill Professional. This book was released on 2003-06-24 with total page 30 pages. Available in PDF, EPUB and Kindle. Book excerpt: This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.
Book Synopsis Design for Six Sigma by : Geoff Tennant
Download or read book Design for Six Sigma written by Geoff Tennant and published by Gower Publishing, Ltd.. This book was released on 2002 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Six Sigma provides an overarching concept, methodology and the tools to improve quality and customer satisfaction, thereby increasing profitability. This book moves beyond applying Six Sigma to already exisiting products and services to quantifying, designing and measuring success in from the start.Most new ideas are launched on the market without taking customer needs into account. Failings are discovered in the marketplace where products or services then have to be refined and redesigned - indeed perhaps some 80% of new products or services will fail altogether. By using the Six Sigma approach to designing new products and services the chances of failure are greatly reduced. Six Sigma encourages innovation within a controlled framework, leading to better products and services brought to the marketplace more quickly.This book aims to provide a detailed resource of guidance and inspiration covering all the aspects of business strategy, product/service design, project management and execution necessary for the successful introduction of new products and services, all under the auspices of a customer-focused Six Sigma approach. Moreover it provides a tangible way of measuring satisfaction and the success of the new.
Book Synopsis Design for Six Sigma for Service, Chapter 3 - Value Creation for Service Product by : Kai Yang
Download or read book Design for Six Sigma for Service, Chapter 3 - Value Creation for Service Product written by Kai Yang and published by McGraw Hill Professional. This book was released on 2005-05-31 with total page 14 pages. Available in PDF, EPUB and Kindle. Book excerpt: The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.
