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Lean Six Sigma For Service Chapter 13 Raising The Stakes In Service Process Improvement
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Book Synopsis Lean Six Sigma for Service, Chapter 13 - Raising the Stakes in Service Process Improvement by : Michael George
Download or read book Lean Six Sigma for Service, Chapter 13 - Raising the Stakes in Service Process Improvement written by Michael George and published by McGraw Hill Professional. This book was released on 2003-06-24 with total page 30 pages. Available in PDF, EPUB and Kindle. Book excerpt: This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.
Book Synopsis Lean Six Sigma for Service by : Michael L. George
Download or read book Lean Six Sigma for Service written by Michael L. George and published by McGraw Hill Professional. This book was released on 2003-07-15 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff
Book Synopsis Lean Six Sigma for Service, Chapter 11 - Using DMAIC to Improve Service Processes by : Michael George
Download or read book Lean Six Sigma for Service, Chapter 11 - Using DMAIC to Improve Service Processes written by Michael George and published by McGraw Hill Professional. This book was released on 2003-06-24 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.
Book Synopsis Lean Six Sigma for Service, Chapter 10 - Service Process Challenges by : Michael George
Download or read book Lean Six Sigma for Service, Chapter 10 - Service Process Challenges written by Michael George and published by McGraw Hill Professional. This book was released on 2003-06-24 with total page 22 pages. Available in PDF, EPUB and Kindle. Book excerpt: This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.
Book Synopsis Design for Six Sigma for Service, Chapter 1 - Six Sigma in Service Organizations by : Kai Yang
Download or read book Design for Six Sigma for Service, Chapter 1 - Six Sigma in Service Organizations written by Kai Yang and published by McGraw Hill Professional. This book was released on 2005-05-31 with total page 27 pages. Available in PDF, EPUB and Kindle. Book excerpt: The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.
Book Synopsis Operational Excellence with Lean Six Sigma by : Bart A. Lameijer
Download or read book Operational Excellence with Lean Six Sigma written by Bart A. Lameijer and published by Van Haren. This book was released on 2022-01-06 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lean Six Sigma is the global standard for organizing the design, data-based improvement and control of business processes. Well-designed and controlled processes are key in achieving and sustaining operational excellence. They ensure the quality of service and care, the reliability and safety of work that is done, and a timely processing with short waiting times. High quality processes will at the same time improve the operation’s flexibility. Thereby allowing one to adjust to changes in demand and other circumstances. An organizational capability to harness data-based process improvement, finally, facilitates organizational learning and is foundational for the fruitful implementation of ever increasing digitization and automation opportunities. Lean Six Sigma offers a complete model for shaping modern continuous improvement programs in organizations. The methodology is built on principles and methods for fact-based process improvement that have proven themselves over the last decades, and will continue to do so in the decades to come. Having emerged in manufacturing, the approach continuously evolved and gained tremendous momentum in the services and healthcare industries. This book offers a thorough and pragmatic account of Lean Six Sigma project- and programme implementation with a special focus on applications in services and healthcare organizations.
Book Synopsis Lean Six Sigma for Service, Chapter 2 - Getting Faster to Get Better: Why You Need Both Lean and Six Sigma by : Michael George
Download or read book Lean Six Sigma for Service, Chapter 2 - Getting Faster to Get Better: Why You Need Both Lean and Six Sigma written by Michael George and published by McGraw Hill Professional. This book was released on 2003-06-24 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.
Book Synopsis Lean Six Sigma for Service, Chapter 12 - First Wave Service Projects by : Michael George
Download or read book Lean Six Sigma for Service, Chapter 12 - First Wave Service Projects written by Michael George and published by McGraw Hill Professional. This book was released on 2003-06-24 with total page 28 pages. Available in PDF, EPUB and Kindle. Book excerpt: This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.
Book Synopsis Lean Six Sigma for Service, Chapter 7 - Phase 2: Engagement (Creating Pull) by : Michael George
Download or read book Lean Six Sigma for Service, Chapter 7 - Phase 2: Engagement (Creating Pull) written by Michael George and published by McGraw Hill Professional. This book was released on 2003-06-24 with total page 15 pages. Available in PDF, EPUB and Kindle. Book excerpt: This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.
Book Synopsis Lean Six Sigma for Services: Seeing Services Through Your Customer's Eyes by : Michael George
Download or read book Lean Six Sigma for Services: Seeing Services Through Your Customer's Eyes written by Michael George and published by McGraw Hill Professional. This book was released on 2003-06-24 with total page 19 pages. Available in PDF, EPUB and Kindle. Book excerpt: This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.
Book Synopsis Design for Six Sigma for Service, Chapter 10 - Design and Improvement of Service Processes--Process Management by : Kai Yang
Download or read book Design for Six Sigma for Service, Chapter 10 - Design and Improvement of Service Processes--Process Management written by Kai Yang and published by McGraw Hill Professional. This book was released on 2005-05-31 with total page 97 pages. Available in PDF, EPUB and Kindle. Book excerpt: The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.
Book Synopsis Design for Six Sigma for Service, Chapter 3 - Value Creation for Service Product by : Kai Yang
Download or read book Design for Six Sigma for Service, Chapter 3 - Value Creation for Service Product written by Kai Yang and published by McGraw Hill Professional. This book was released on 2005-05-31 with total page 14 pages. Available in PDF, EPUB and Kindle. Book excerpt: The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.
Book Synopsis Lean Six Sigma for Service, Chapter 1 - The ROI of Lean Six Sigma for Services by : Michael George
Download or read book Lean Six Sigma for Service, Chapter 1 - The ROI of Lean Six Sigma for Services written by Michael George and published by McGraw Hill Professional. This book was released on 2003-06-24 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt: This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.
Book Synopsis Best Practices in Lean Six Sigma Process Improvement by : Richard J. Schonberger
Download or read book Best Practices in Lean Six Sigma Process Improvement written by Richard J. Schonberger and published by John Wiley & Sons. This book was released on 2018-04-10 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: Best Practices in Lean Six Sigma Process Improvement reveals how to refocus lean/six sigma processes on what author Richard Schonberger—world-renowned process improvement pioneer—calls "the Golden Goals": better quality, quicker response, greater flexibility, and higher value. This manual shows you how it can be done, employing success stories of over 100 companies including Apple, Illinois Tool Works, Dell, Inc., and Wal-Mart, all of which have established themselves as the new, global "Kings of Lean," surpassing even Toyota in long-term improvement.
Book Synopsis The Six Sigma Way Team Fieldbook, Chapter 13 - Power Tools for "Analyze" Understanding Problems by : Peter Pande
Download or read book The Six Sigma Way Team Fieldbook, Chapter 13 - Power Tools for "Analyze" Understanding Problems written by Peter Pande and published by McGraw Hill Professional. This book was released on 2001-12-14 with total page 49 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here is a chapter from The Six Sigma Way Team Fieldbook, a highly practical reference that outlines both the methods that have made Six Sigma successful and the basic steps a team must follow in an improvement effort. Written by three veteran trainers of Six Sigma "Black Belts" and teams at GE, Sun Microsystems, and Sears, this hands-on guide helps you obtain the skills you need to identify a product, service, or process that needs improvement or redesign; gather data on the process and the rate of defects; find ways to improve quality up to a Six Sigma level--just 3.4 defects per million; and much more.
Book Synopsis Lean Six Sigma for Service by : Michael L. George
Download or read book Lean Six Sigma for Service written by Michael L. George and published by . This book was released on 2007-09-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This bestseller brings the miracle of Lean Six Sigma improvement out of manufacturing and into service. Lean Six Sigma for Service fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.
Book Synopsis Design for Six Sigma for Service by : Kai Yang
Download or read book Design for Six Sigma for Service written by Kai Yang and published by McGraw Hill Professional. This book was released on 2005-06-21 with total page 465 pages. Available in PDF, EPUB and Kindle. Book excerpt: The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
