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Lean Leaders Guide To Effective Emails
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Book Synopsis Lean Leader's Guide to Effective Emails by : Alan Sarsby
Download or read book Lean Leader's Guide to Effective Emails written by Alan Sarsby and published by Lulu.com. This book was released on 2018 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lean Six Sigma is a well-known collection of business improvement methods. Apply these same tools to create recipient-friendly emails. Apply Lean principles to emails. - The toolkit for clarity - how to eliminate wasted words. - Subject lines and signatures - how to make them great. - The postcard principle - how much and how little. - Being kind with attachments - how to be a great net citizen.
Author :Shirley Taylor Publisher :Marshall Cavendish International Asia Pte Ltd ISBN 13 :9814779121 Total Pages :150 pages Book Rating :4.8/5 (147 download)
Book Synopsis Email Essentials: How to write effective emails and build great relationships one message at a time by : Shirley Taylor
Download or read book Email Essentials: How to write effective emails and build great relationships one message at a time written by Shirley Taylor and published by Marshall Cavendish International Asia Pte Ltd. This book was released on 2017-02-15 with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reading, writing and managing e-mail is taking up an increasing amount of our time. But are we using it right? Just as body language helps you to make an impression in person, what you write and how you write it affects what people think of you and your organisation. Be it a thank you note, a meeting reminder, a proposal or a sales pitch, a well-written message that looks and sounds professional will make it easier for people to want to do business with you. It will help people feel good about communicating with you and help you achieve the right results. This invaluable guide offers step-by-step pointers that readers can put into practice right away. The highlight of the book is a series of 10 model email templates, covering scenarios like requests for information, conveying bad news, complaints and sales prospecting. These are explained and analysed to show what makes them simple yet effective.
Download or read book Effective Email written by Natasha Terk and published by . This book was released on 2014-03-18 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's fast-paced, competitive business environment, we all need to communicate clearly and use our time productively. Even seasoned writers will find tips, tools, and ideas in this book that can improve the quality - and reduce the quantity - of email in the workplace. This book will help you write concise, clear emails that advance your business needs: Explore how social media is and is not a helpful guide for business email Use email to improve project management as a team leader or team member Adapt email for mobile devices and keep attachments user-friendly Save everyone time with concise, clear language"
Book Synopsis Penguin Writers' Guides: How to Write Effective Emails by : R. L. Trask
Download or read book Penguin Writers' Guides: How to Write Effective Emails written by R. L. Trask and published by Penguin UK. This book was released on 2005-06-30 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Penguin Writers' Guides series provides authoritative, succinct and easy-to-follow guidance on specific aspects of written English. Whether you need to brush up your skills or get to grips with something for the first time, these invaluable Guides will help you find the best way to get your message across clearly and effectively. Many of us are spending more and more time using emails, especially at work. This practical guide steers you through all the basics and 'netiquette' of emailing strangers, business contacts and colleagues: from setting up an email account, presentation and formatting of your emails to how to avoid offensive blunders and the legal issues surrounding this kind of writing. It offers indispensable guidance for simple and direct writing - including cultural differences, appropriate language and common pitfalls - so that your emails give the best possible impression.
Book Synopsis The Professional Business Email Etiquette Handbook & Guide by : Gerard Assey
Download or read book The Professional Business Email Etiquette Handbook & Guide written by Gerard Assey and published by Gerard Assey. This book was released on 2020-09-05 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: There is little doubt that online technologies have transformed the way business operates in recent years. And in this age of such advanced technology, email is still the most preferred and often most efficient form of communication, but yet regrettably many organizations treat this very important form of business communication casually and lightly. With the average professional sending 40 emails per day and receiving 121, there is definitely a chance to move fast in email communication, thus overlooking fundamental email etiquette rules. This means that you have 40 opportunities to market yourself and your business in those individual emails you send, every single day. A recent study found that the average adult spends approximately 5 hours a day checking email: 3 hours checking work email and 2 hours checking personal email. This time is spent reading and composing hundreds of messages at a very fast pace –obviously leaving a lot of room for error. These errors can lead to missed opportunities or appearing totally unprofessional. You would have experienced many replying to emails late or not at all or even sending replies that do not actually answer the questions being asked. This can cause a potentially damaging effect on the image of the organization, resulting finally in a loss of business. There are basically 3 key entrances to any business: 1. The front door (face- to-face-walk-in-customers or customers solicited by your sales personnel) 2. The telephone and 3. The net. And the chances are that, if either of these are NOT handled properly, you have lost your customer forever! Think of this for a moment: If most of the business coming in is through the net, and if your organization is able to deal professionally with email, then this will most certainly result in your organization having that all important competitive edge. On the other hand, if not handled the right way, then in the very first instance, chances are that you have lost a customer- and it could even be forever. And remember word of mouth travels fast today- thanks to the social media platforms. So this is where the importance of educating your employees can help, thus protecting your company from awkward liability issues as well. By having employees use appropriate, business like language and etiquette in all electronic communications, employers can limit their liability risks and improve the overall effectiveness of the organization, thus resulting in greater returns with a professional image and branding. Therefore, when it comes to any material or correspondence being sent out from your organization, it is of vital importance to convey the right message in the right way- to ensure that this creates the right impression that you are a credible, professional enterprise and one that will be easy and a pleasure to do business with. And remember you only have that one chance to make that first impression which will be invaluable to building trust and confidence. So like any tool or skill, it is important therefore that organizations take the time to provide the right support to ensure and enable staff to effectively integrate the right online tools and skills into their daily work routine, and gain maximum benefit. It is also vital that organizations develop internal policies to guide employees on the correct use of such online communications, to cover issues such as personal use, privacy, monitoring, downloading of content, access by third parties, and illegal use of the internet to avoid any embarrassment or awkward liability issues that can otherwise arise. This little book: ‘The Professional Business Email Etiquette Handbook & Guide’ comes to you at such a crucial time as this, when the world is going through a pandemic and one needs to be all the more sensitive especially with the right etiquette. So I believe that this will immensely help in equipping you and your team with the essential skills and techniques necessary for managing and structuring emails and writing professionally. So here’s to how to Write Right- the Email Way!
Book Synopsis The Professional's Guide to Email Communication by : Eleanor Blake
Download or read book The Professional's Guide to Email Communication written by Eleanor Blake and published by Independently Published. This book was released on 2023-10-13 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Unlock the Power of Professional Email Mastery In the fast-paced world of modern professional communication, the ability to craft impactful emails is invaluable. "The Professional's Guide to Email Communication: Templates and Skills" by Blake JK is your roadmap to email wizardry. This guide blends templates and skills to help you navigate professional email communication with confidence. Explore Key Elements of Professional Email Mastery Mastering Professional Email Communication Understand email's role in contemporary professional communication. Fuse skills with expertly crafted templates for effective emails. Set the stage for mastering professional email communication. The Foundations of Professional Email Writing Explore core components defining professionalism in emails. Balance formality and informality in your messages. Mastering Subject Lines and Salutations Craft engaging subject lines for impact. Choose appropriate salutations with finesse. Learn subject line and salutation etiquette. The Art of Crafting Polished Email Content Harness clarity in email communication. Structure emails for maximum effectiveness. Master precision and conciseness. Effective Email Attachments, Links, and Signatures Manage attachments and links with best practices. Create professional email signatures. Avoid attachment management mistakes. Timeliness and Follow-Up in Email Communication Understand the importance of prompt responses and follow-up. Navigate email response timing and etiquette. Managing Challenging Email Scenarios With Finesse Deliver difficult news with diplomacy. Resolve conflicts and provide sensitive feedback. CC, BCC, and the Reply-All Dilemma Navigate CC and BCC etiquette. Avoid "Reply-All" pitfalls. Implement effective recipient management. Professionalism in Virtual Meetings and Video Conferencing Conduct virtual meetings efficiently. Master video conferencing etiquette. Use email for follow-ups and reminders. Email Communication in Remote and Hybrid Work Environments Adapt email for remote work challenges. Explore professionalism in the hybrid workplace. Collaborate effectively in digital environments. Measuring Success and Continuous Improvement Identify KPIs for email success. Make data-driven decisions. Embrace learning from mistakes. Additional Insights Include: The Power of Visual Elements in Email Leverage visuals for clarity. Create eye-catching email designs. Add interactive elements. The Magic of Email Personalization Understand your audience. Craft personalized email templates. Add personalization for a tailored experience. The Art of Email Etiquette Explore tone, language, and handling emotions. Navigate email etiquette challenges with finesse. "The Professional's Guide to Email Communication: Templates and Skills" is your companion to mastering the art of professional email communication. Dive into email wizardry and leave a lasting impact in your professional endeavors.
Download or read book Effective Emails written by Chris Fenning and published by . This book was released on 2023-07-04 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you want less frustrating emails at work? Would you like replies that actually answer your questions? How about getting your team to send shorter, clearer messages? If you answered yes to any of these questions this book is for you (and your team!) Effective Emails is a straightforward guide to removing the pain from writing and receiving emails at work. It is the communication skills class we should all have been taught at school but weren't. NOTE: This is NOT a book about sales & marketing email. You will not learn anything about sending cold emails, writing sales copy, or selling or any kind. This book is focused on how to communicate effectively with colleagues, clients, and the people you work with day to day. This book shows you the formula for a clear, concise business emails. You'll learn how to: Improve the chances of someone reading your email. Get your point across quickly. Get faster, clearer, and more complete replies. Avoid the frustration of group and chain emails. And more... In each chapter Chris Fenning (multi-award-winning author of The First Minute) shares techniques and step-by-step methods developed in his own career, combined with advice from other communication experts. Each page turns vague advice of "write shorter messages" into simple frameworks you can apply to every email you send at work. Examples are given throughout the book along with a case study that shows how to turn a long, unstructured email into something clear and easy to understand. Have you ever thought these things? "Did they read my message? Why haven't they replied yet?" "Why did they only answer one question when I obviously sent them three?" "Urgh I hate email chains sooooo much!" "They copied my boss! What did I do to deserve that?" If you've ever thought these things, this book is for you. If yes, then this book is for you. Inside you will find the exact steps you can take to never thinking those things again. When you use the secrets in this book, your employer, colleagues, and team mates will pay attention to what you write. And who knows, they may even thank you for it! FAQ Question: Is this just another book telling me what I should or should not write as a greeting? Answer: Definitely not. This book is about effective business communication via email, the word you use to greet someone is one of the least important things when it comes to conveying your message clearly. In this book there is perhaps one page about greetings. The rest is about how to create and structure meaningful messages. Question: Will this book help me write sales and marketing messages? Answer: No it will not. There is no sales or marketing methods in this book. The focus of Effective Emails is to give people tools to help them communicate better with their team mates, colleagues, managers, clients, and other people they interact with in the normal course of their work. Sales teams will benefit from this book when communicating with other teams inside their company, but not when selling to customers.
Book Synopsis The Art of Emailing by : Connective Clarity
Download or read book The Art of Emailing written by Connective Clarity and published by Independently Published. This book was released on 2024-04-11 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Have You Ever Stared At A Blinking Cursor On Your Screen, Unsure How To Begin An Email That Holds The Key To Your Next Big Project? If So, This Book Is For You! Unlock the power of email and transform your professional interactions with "The Art of Emailing: A Quick Guide to Effective Business Communications." Learn how to communicate with confidence and professionalism in today's fast-paced digital world. Whether you're new to the workforce or looking to refine your skills, this book provides the tools you need to master the nuances of effective email communication. In this short but all-inclusive guide, you'll learn to: Communicate with confidence and professionalism Navigate the complex landscape of digital etiquette Adapt your communication style to meet the expectations of diverse professional environments This book includes: Advanced strategies for managing your inbox Next generation email technology like AI and automation Practical advice and real-world examples Actionable tips for effective email communication Don't miss out on this comprehensive guide to email communication so you can begin writing emails like a pro. Click the buy button and let your evolution begin!
Book Synopsis Writing Effective Emails by : Angelo Fabus
Download or read book Writing Effective Emails written by Angelo Fabus and published by Independently Published. This book was released on 2021-08-13 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: You'll spend around six years of your life using email (yes, you heard right). Isn't it about time you got better at it? This book shows you how to transform your dry, dull emails into productivity rocket fuel, so you can get the results you need - fast. By the time you've read this book, you'll be able to write emails that: - Get people to jump into action - Move projects forward at lightning speed - Charm, persuade and influence the people that matter most - Free up time to spend on the important stuff - Build beautiful relationships
Download or read book E-mail written by Janis Fisher Chan and published by . This book was released on 2005 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annotation Designed for anyone who uses e-mail at work or to conduct business, E-Mail: A Write It Well Guide offers practical strategies, tips, and techniques for writing e-mail that communicates clearly and concisely to specific audiences; managing e-mail efficiently; presenting a professional image; and more. Write It Well (formerly Advanced Communication Designs) has been teaching people to write clearly for nearly 25 years. Other books in the series include Professional Writing Skills, Grammar for Grownups, How To Write Reports and Proposals, and Just Commas. For more information: www.writeitwell.com.
Book Synopsis Efficient Email Communication by : Eleanor Blake
Download or read book Efficient Email Communication written by Eleanor Blake and published by Independently Published. This book was released on 2023-10-13 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mastering Efficient Email Communication In the digital age, mastering efficient email communication is paramount. Author Blake JK's "Mastering Efficient Email Communication: A Guide to Professional Email Writing" equips you with the tools to streamline your email workflows, saving you time and taming the digital deluge. Discover Key Chapters From Overload to Mastery: Overcome the overwhelming volume of digital messages by striking a balance between speed and effectiveness. Chart your course from information overload to mastery. The Art of Prioritization and Time Management: Implement the Eisenhower Matrix, master the Two-Minute Rule, and craft an email workflow from your inbox to action. Email Organization Strategies for Peak Productivity: Create an organized inbox with labels, folders, filters, tags, and efficient search techniques. Tools and Techniques for Rapid Responses: Master efficient typing, text expansion, and email templates for lightning-fast replies. The Art of Email Delegation and Automation: Learn strategies for efficient team collaboration, implement automated filters and rules, and explore the potential of chatbots and AI assistants. Beyond Email: Multichannel Management and Unified Communication: Integrate email with other messaging platforms and streamline multichannel conversations for holistic communication. Continuous Improvement: Metrics, Feedback, and Iteration: Identify key performance indicators (KPIs), solicit feedback, and embrace incremental enhancements inspired by lean principles. Crisis Management and Rapid Response Protocols: Navigate swift decision-making and communication during crisis situations and explore real-world case studies. The Future of Email Efficiency: Trends and Innovations: Peer beyond the horizon at emerging technologies, understand the influence of AI and machine learning, and future-proof your email workflow. Conclusion: Your Journey to Unprecedented Email Efficiency Celebrate your achievements in efficient email communication, embrace lifelong learning, and stay at the forefront of innovation in the digital age. Bonus Chapters for Enhanced Email Mastery Effective Email Etiquette for Professional Communication: Master the art of polite and professional email greetings, craft compelling subject lines, and convey professionalism through tone and formatting. Email Communication in a Globalized World: Cultural Sensitivity and Language Considerations: Embrace cultural sensitivity in cross-cultural email communication, overcome language barriers, and learn effective communication with individuals from diverse cultural backgrounds. Email Security and Privacy: Safeguarding Your Digital Communication: Protect sensitive information with best practices for email security, recognize and avoid phishing attempts, and ensure the security and privacy of your email account. Embark on your journey to mastering efficient email communication with "Mastering Efficient Email Communication: A Guide to Professional Email Writing." Streamline your email workflows and conquer the challenges of the digital landscape.
Book Synopsis How To Write Good Emails by : Patrick Anna
Download or read book How To Write Good Emails written by Patrick Anna and published by Independently Published. This book was released on 2024-02-14 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you having trouble finding your emails in the digital chaos? Do you find it difficult to engage your audience through email communication that works? It is imperative to become proficient in email writing in the fast-paced world of today. Every day, countless messages arrive in inboxes, making it easy to overlook yours if they are not carefully composed. Ineffective emails result in lost time, broken relationships, and missed opportunities. Presenting How To Write Good Emails-your ultimate manual for email proficiency. This book isn't just about writing everyday letters; it's also about writing memorable, powerful letters that produce outcomes. Explore inside for professional attention-grabbing techniques that work from the subject line to the closing. Discover the psychology of engaging content and how to craft messages that will have the greatest possible impact. This book is your road map to success whether you're an entrepreneur, a business professional, or just want to improve your communication abilities. How To Write Good Emails provides practical advice and examples from real-world situations that are especially relevant to the digital era, in contrast to other writing manuals. From creating captivating openers to perfecting the follow-up technique, each chapter is brimming with useful tips you can put into practice right away. Keep your emails from disappearing into the never-read pile. Change the way you communicate and seize new chances with How To Write Good Emails. Obtain your copy now to transform the way you communicate online. Both your success and your inbox will appreciate it.
Download or read book Lean Presentations written by Alan Sarsby and published by Lulu.com. This book was released on 2017 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: Create outstanding presentations using Lean and Six Sigma. Design principles for presentations, slides and visuals, and handouts. How to create business stories using a story arc. Designing engagement into presentations. How to deal with rogue behaviours. Working with questions. Avoiding the five presentation noises (wastes).
Book Synopsis The Lean Farm Guide to Growing Vegetables by : Ben Hartman
Download or read book The Lean Farm Guide to Growing Vegetables written by Ben Hartman and published by Chelsea Green Publishing. This book was released on 2017 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: At Clay Bottom Farm, author Ben Hartman and staff practice kaizen, or continuous improvement, cutting out more waste--of time, labor, space, money, and more--every year and aligning their organic production more tightly with customer demand. Applied alongside other lean principles originally developed by the Japanese auto industry, the end result has been increased profits and less work. In this field-guide companion to his award-winning first book, The Lean Farm, Hartman shows market vegetable growers in even more detail how Clay Bottom Farm implements lean thinking in every area of their work, including using kanbans, or replacement signals, to maximize land use; germination chambers to reduce defect waste; and right-sized machinery to save money and labor and increase efficiency. From finding land and assessing infrastructure needs to selling perfect produce at the farmers market, The Lean Farm Guide to Growing Vegetables digs deeper into specific, tested methods for waste-free farming that not only help farmers become more successful but make the work more enjoyable. These methods include: Using Japanese paper pot transplanters Building your own germinating chambers Leaning up your greenhouse Making and applying simple composts Using lean techniques for pest and weed control Creating Heijunka, or load-leveling calendars for efficient planning Farming is not static, and improvement requires constant change. The Lean Farm Guide to Growing Vegetables offers strategies for farmers to stay flexible and profitable even in the face of changing weather and markets. Much more than a simple exercise in cost-cutting, lean farming is about growing better, not cheaper, food--the food your customers want.
Download or read book Lean In written by Sheryl Sandberg and published by Knopf. This book was released on 2013-03-11 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 INTERNATIONAL BESTSELLER • “A landmark manifesto" (The New York Times) that's a revelatory, inspiring call to action and a blueprint for individual growth that will empower women around the world to achieve their full potential. In her famed TED talk, Sheryl Sandberg described how women unintentionally hold themselves back in their careers. Her talk, which has been viewed more than eleven million times, encouraged women to “sit at the table,” seek challenges, take risks, and pursue their goals with gusto. Lean In continues that conversation, combining personal anecdotes, hard data, and compelling research to change the conversation from what women can’t do to what they can. Sandberg, COO of Meta (previously called Facebook) from 2008-2022, provides practical advice on negotiation techniques, mentorship, and building a satisfying career. She describes specific steps women can take to combine professional achievement with personal fulfillment, and demonstrates how men can benefit by supporting women both in the workplace and at home.
Download or read book Beyond Heroes written by Kim Barnas and published by ThedaCare Center for Healthcare Value. This book was released on 2014-04-29 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hospitals have long relied on the heroics of one brilliant nurse or doctor to save the day. Such heroics often result in temporary workarounds and quick fixes that leave not only patients and quality care at risk, but also increase costs. This is the story of an organization breaking that habit. Like a growing number of healthcare organizations around the world, ThedaCare, Inc. has been using lean thinking and the principles of the Toyota Production System to improve quality of care, reduce waste, and become more reliable. But lean thinking was incompatible with ThedaCare’s old top-down, hero-based system of management. Kim Barnas, former SVP of ThedaCare, shows us how she and her team created a management system that is stable and lean, to spur continuous improvement. Beyond Heroes shows the reader, step by step, how ThedaCare teams developed the system, using the stories of its doctors, nurses and administrators to illustrate. The book explores each of the eight essential components of the lean system, from front-line problem solving with the scientific method to daily team huddles and creating standard work for leaders all the way to the top of an organization. Finally, the author introduces four executives from healthcare systems across North America who have implemented ThedaCare’s system and share the lessons they learned along the way. Beyond Heroes is not just a call to action or an argument for a better healthcare system. It is a necessary roadmap through the rocky terrain ahead, one that healthcare leaders can customize to their special needs.
Download or read book The Lean Manager written by Freddy Ballé and published by Lean Enterprise Institute. This book was released on 2011-09-15 with total page 473 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this groundbreaking sequel to The Gold Mine, authors Michael and Freddy Ballé present a compelling story that teaches readers the most important lean lesson of all: how to transform themselves and their workers through the discipline of learning the lean system. The Lean Manager: A Novel of Lean Transformation reveals how individuals can go beyond the short-term gains from tools, and realize a deeper, sustainable path of improvement. Full of human moments that capture the excitement and drama of lean implementation, as well as clear explanations of how tools and systems go hand-in-hand, this book will teach and inspire every person working to make lean a reality in their organization today. This book will help you learn both the how of doing lean, as well as the why behind the tools, enabling you to become lean. Lean is the most important business model for competitive success today. Yet companies still struggle to sustain enduring and deep-rooted business success from their lean implementation efforts. The most important problem for these companies is becoming lean: how can they advance beyond realizing isolated gains from deploying lean tools, to fundamentally changing how they operate, think, and learn? In other words, how can companies learn to go beyond lean turnaround to achieve lean transformation? The Lean Manager: A Novel of Lean Transformation, by lean experts Michael and Freddy Ballé, addresses this critical problem. As we move from what Jim Womack, author, lean management authority, and LEI founder, calls “the era of lean tools to the era of lean management,” The Lean Manager gives companies a definitive guide for sustaining their ability to learn and improve operations and financial performance, while continually developing people. “The only way to become and stay lean is to produce lean managers,” says Womack. “Every isolated effort will recede—or fail—unless companies learn to use the lean process as a way of developing individual problem-solvers with the ownership, initiative, and know-how to solve problems, learn, and ultimately coach new individuals in this discipline. That’s why this book matters so much.” The Lean Manager, the sequel to the Ballé’s international bestselling business novel The Gold Mine, tells the compelling story of plant manager Andrew Ward as he goes through the challenging but rewarding journey to becoming a lean manager. Under the guidance of Phil Jenkinson (whose own lean journey was at the core of The Gold Mine), Ward learns to use a deep understanding of lean tools, as well as a technical know-how of his plant’s operations, to foster a lean attitude that sustains continuous improvement. Where The Gold Mine shows you how to introduce a complete lean system, The Lean Manager demonstrates how to sustain it. Ward moves beyond fluency with tools to changing his behavior as a manager and leader. He shifts from giving orders and answers to asking the right questions so people identify and address problems. He learns how to use tools to unleash the creativity and motivation of people, so they learn how to solve problems as well as coach and teach others to solve problems. Ward learns how to create lean managers. “I am excited and have hopes that this book will enlighten readers about what it really means to live a business transformation that puts customers first and does this through developing people,” said Jeffrey Liker, author of The Toyota Way and professor of Industrial and Operations Engineering at the University of Michigan. “People who do the work have to improve the work. There are tools, but they are not tools for ‘improving the process.’ They are tools for making problems visible and for helping people think about how to solve those problems.”
