Leadership Lessons Straight From The Heart

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Leadership Lessons-Straight from the Heart

Author : Dr M S Phogat
Publisher : Partridge Publishing
ISBN 13 : 148286875X
Total Pages : 148 pages
Book Rating : 4.4/5 (828 download)

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Book Synopsis Leadership Lessons-Straight from the Heart by : Dr M S Phogat

Download or read book Leadership Lessons-Straight from the Heart written by Dr M S Phogat and published by Partridge Publishing. This book was released on 2016-01-12 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the story of transformation of a territory named Victoria Europe. It was a dead territory and was not performing for the last 28 years. It is all about the turnaround strategy adopted by Vikram. The territory was totally transformed during a tenure of four years, where the total business increased four times, advances increased twelve times, profit increased approximately 10 times, market share doubled, Staff salary revised twice and more than doubled. Banks image improved a lot and the bank became the bank of first choice. People started saying in the market that if you want fast, go to Bobby, if you want good advice, go to Bobbys CEO, if you want hassle free loan, go to Bobby. It explains the process from the start. How he involved his staff, how the team was motivated and how he created passion among his team members. It tells about the family background of Vikram, his personal life in childhood, economic position of the family, agriculture processes being adopted by his father during his childhood. His working in the bank at various levels; from very junior position to Chief Executive of a foreign territory . SWOT analysis done before devising his strategy; Image building strategy, marketing strategy, motivation and morale boosting strategy, Net working and liaisoning with high profile people, arranging various functions, press conferences, inviting and managing the visits of top executives from Head office, reporting of performance and interpretation of data. It is a practical guide to learn various management tips. Learning from the chapter have been given in bullet points before each chapter as points to ponder.

The Heart of Leadership

Author : Mark Miller
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1609949625
Total Pages : 137 pages
Book Rating : 4.6/5 (99 download)

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Book Synopsis The Heart of Leadership by : Mark Miller

Download or read book The Heart of Leadership written by Mark Miller and published by Berrett-Koehler Publishers. This book was released on 2013-10-07 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you the type of leader people want to follow? You can be—but first, you've got to understand what sets great leaders apart from all the rest. Certainly, leaders need people skills, execution skills, a deep knowledge of industry trends, the ability to articulate a vision, and more—they must be competent—but that's just the tip of the iceberg. What's below the waterline? What's deep inside the best leaders that makes them different? Mark Miller contends it is their leadership character. In his latest enlightening and entertaining business fable, he describes the five unique character traits exhibited by exceptional leaders and how to cultivate them. The Heart of Leadership begins with young and ambitious Blake Brown being passed over for a desperately wanted promotion, despite an outstanding individual performance. Confused and frustrated, he turns to his former mentor, Debbie Brewster. Rather than attempting to solve Blake's problem for him, she sends him on a quest to meet with five of his late father's colleagues, each of whom holds a piece of the puzzle he's trying to solve. As Blake puts the pieces together, he discovers that in the final analysis, a lack of skills isn't what holds most leaders back; skills are too easy to learn. Without demonstrated leadership character, however, a skill set will never be enough. Most often, when leaders fail to reach their full potential, it is an issue of the heart. This is Blake's ultimate revelation. This book shows us that leadership needn't be the purview of the few—it is within reach for millions around the world. The Heart of Leadership is a road map for every person who desires to make a difference in the lives of others and become a leader people want to follow.

At the Heart of Leadership

Author : Joshua M. Freedman
Publisher :
ISBN 13 : 9780971677272
Total Pages : 264 pages
Book Rating : 4.6/5 (772 download)

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Book Synopsis At the Heart of Leadership by : Joshua M. Freedman

Download or read book At the Heart of Leadership written by Joshua M. Freedman and published by . This book was released on 2007 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Where other books tell you about emotional intelligence, this book provides the roadmap to put it in action. Includes case for EQ, background, and detailed explanation of the Six Seconds EQ Model and how to use it to improve leadership -- and a free code to test your EQ strengths online.There are a handful of people in the world who have proven experience raising organizational performance with emotional intelligence. Freedman is one of the leaders.Using stories and data from his work around the world with organizations such as the US Marine Corps, Schlumberger, and FedEx, Freedman provides a practical guide to this critical topic.At the Heart of Leadership delivers a compelling case for leaders to attend to their own and their people's emotions as a critical asset for optimal performance. Then it shows you how.You'll learn the Six Seconds EQ Model, a practical three-step process to become more effective with emotions -- plus use the code in the back of the book for a free assessment of your EQ strengths.This book will show you how to lead more effectively by engaging your own and your people's emotions.

Lessons on Leadership

Author : Jack Stahl
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781535567930
Total Pages : 230 pages
Book Rating : 4.5/5 (679 download)

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Book Synopsis Lessons on Leadership by : Jack Stahl

Download or read book Lessons on Leadership written by Jack Stahl and published by Createspace Independent Publishing Platform. This book was released on 2016-09-24 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: Jack Stahl became President of two global companies, The Coca-Cola Company and Revlon, before the age of 50. Now Stahl offers down-to-earth approaches, frameworks, and practical solutions to successfully capture business opportunities and manage the critical organizational issues leaders face every day. Stahl lays out seven "Frameworks for Success": Leadership and Management, Creating a High-Capability Organization, Developing People, Brand Positioning with Consumers, Customer Relationship Management, Financial Strategy, and Influencing People. Written in Stahl's accessible and conversational style with illustrative examples, Lessons on Leadership provides immediately usable and proven action frameworks for a leader requiring a fast start to drive value in these important areas.

Dare to Lead

Author : Brené Brown
Publisher : Random House
ISBN 13 : 0399592520
Total Pages : 321 pages
Book Rating : 4.3/5 (995 download)

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Book Synopsis Dare to Lead by : Brené Brown

Download or read book Dare to Lead written by Brené Brown and published by Random House. This book was released on 2018-10-09 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: #1 NEW YORK TIMES BESTSELLER • Brené Brown has taught us what it means to dare greatly, rise strong, and brave the wilderness. Now, based on new research conducted with leaders, change makers, and culture shifters, she’s showing us how to put those ideas into practice so we can step up and lead. Don’t miss the five-part HBO Max docuseries Brené Brown: Atlas of the Heart! NAMED ONE OF THE BEST BOOKS OF THE YEAR BY BLOOMBERG Leadership is not about titles, status, and wielding power. A leader is anyone who takes responsibility for recognizing the potential in people and ideas, and has the courage to develop that potential. When we dare to lead, we don’t pretend to have the right answers; we stay curious and ask the right questions. We don’t see power as finite and hoard it; we know that power becomes infinite when we share it with others. We don’t avoid difficult conversations and situations; we lean into vulnerability when it’s necessary to do good work. But daring leadership in a culture defined by scarcity, fear, and uncertainty requires skill-building around traits that are deeply and uniquely human. The irony is that we’re choosing not to invest in developing the hearts and minds of leaders at the exact same time as we’re scrambling to figure out what we have to offer that machines and AI can’t do better and faster. What can we do better? Empathy, connection, and courage, to start. Four-time #1 New York Times bestselling author Brené Brown has spent the past two decades studying the emotions and experiences that give meaning to our lives, and the past seven years working with transformative leaders and teams spanning the globe. She found that leaders in organizations ranging from small entrepreneurial startups and family-owned businesses to nonprofits, civic organizations, and Fortune 50 companies all ask the same question: How do you cultivate braver, more daring leaders, and how do you embed the value of courage in your culture? In this new book, Brown uses research, stories, and examples to answer these questions in the no-BS style that millions of readers have come to expect and love. Brown writes, “One of the most important findings of my career is that daring leadership is a collection of four skill sets that are 100 percent teachable, observable, and measurable. It’s learning and unlearning that requires brave work, tough conversations, and showing up with your whole heart. Easy? No. Because choosing courage over comfort is not always our default. Worth it? Always. We want to be brave with our lives and our work. It’s why we’re here.” Whether you’ve read Daring Greatly and Rising Strong or you’re new to Brené Brown’s work, this book is for anyone who wants to step up and into brave leadership.

A Higher Standard of Leadership

Author : Keshavan Nair
Publisher : Berrett-Koehler Publishers
ISBN 13 : 9781881052586
Total Pages : 188 pages
Book Rating : 4.0/5 (525 download)

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Book Synopsis A Higher Standard of Leadership by : Keshavan Nair

Download or read book A Higher Standard of Leadership written by Keshavan Nair and published by Berrett-Koehler Publishers. This book was released on 1994 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Through examples of Mahatma Gandhi's life and writing, the author relates Gandhi's work, decision-making and goals.

Teaching by Heart

Author : Thomas J. DeLong
Publisher : Harvard Business Press
ISBN 13 : 163369853X
Total Pages : 181 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis Teaching by Heart by : Thomas J. DeLong

Download or read book Teaching by Heart written by Thomas J. DeLong and published by Harvard Business Press. This book was released on 2020-01-14 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: The best teachers are leaders, and the best leaders are teachers. Teaching by Heart summarizes the author's key insights gained from more than forty years of teaching and managing. It illustrates how teachers can both lift people up and let them down. It proposes that the best teachers are also leaders, and the best leaders are also teachers. In examining how to lead and teach, renowned Harvard Business School professor Thomas J. DeLong takes the reader inside his own head and heart. He notes that, as teachers, we often focus more on our inadequacies and missteps than on our strengths and unique talents. He explains why this is so by dissecting and analyzing his own experiences--using himself as a case study. The book's goal is to help readers learn about the intricacies of teaching and managing, and to impart lessons about how teachers can create a unique teaching atmosphere. To do this, the author analyzes the process of creating a curriculum, preparing for an eighty-minute class, managing the fifteen minutes before class begins, and evaluating the nature of the teaching experience after the session concludes. Along the way, he connects specific classroom behaviors with leadership issues--in organizations, in teams, and in personal relationships. He also asks--and answers--some provocative questions, such as: What happens on multiple levels when I teach or lead--with me, students, or professionals? What am I thinking and feeling as I process what students are thinking and feeling? How are my internal conversations affecting how I teach and lead? How do I manage my biases, including having "favorite" students? To what extent can I use teaching methods in the arena of management? Throughout Teaching by Heart, DeLong discusses why empathy and authenticity matter. When teachers embrace this mindset, students have the opportunity to have a unique learning experience. Teachers and managers will learn how to create moments of transformation for students. Whether you're a university professor, a student, a business leader, or just someone fascinated by teaching, this book will instruct, entertain, and--hopefully--inspire.

Straight to the Heart of Ezra and Nehemiah

Author : Phil Moore
Publisher : Monarch Books
ISBN 13 : 0857219839
Total Pages : 270 pages
Book Rating : 4.8/5 (572 download)

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Book Synopsis Straight to the Heart of Ezra and Nehemiah by : Phil Moore

Download or read book Straight to the Heart of Ezra and Nehemiah written by Phil Moore and published by Monarch Books. This book was released on 2022-03-18 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: After a long and painful wait for the Jewish exiles, Ezra and Nehemiah lead their people back to the Promised Land. Despite hardships and setbacks, they would rebuild their nation in time for the arrival of its Messiah. Whenever we are tempted to doubt the promises of God these books remind us that that God is a promise-keeper that is able to redeem any situation. God inspired the Bible for a reason. He wants you read it and let it change your life. If you are willing to take this challenge seriously, then you will love Phil Moore’s devotional commentaries. Their bite-sized chapters are punchy and relevant, yet crammed with fascinating scholarship. Welcome to a new way of reading the Bible. Welcome to the Straight to the Heart series.

Straight to the Heart of Daniel and Esther

Author : Phil Moore
Publisher : Monarch Books
ISBN 13 : 0857219790
Total Pages : 305 pages
Book Rating : 4.8/5 (572 download)

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Book Synopsis Straight to the Heart of Daniel and Esther by : Phil Moore

Download or read book Straight to the Heart of Daniel and Esther written by Phil Moore and published by Monarch Books. This book was released on 2022-05-20 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: When the Jews were carried off into exile in Babylon, most people assumed that it was the end of the story. In reality, God was just getting started. As senior figures in the Babylonian and Persian Empires, Daniel and Esther would discover that there is no foreign ground for God. Their faithful obedience would, in fact, lead their oppressive captors to faith in the God of Israel. God inspired the Bible for a reason. He wants you read it and let it change your life. If you are willing to take this challenge seriously, then you will love Phil Moore’s devotional commentaries. Their bite-sized chapters are punchy and relevant, yet crammed with fascinating scholarship. Welcome to a new way of reading the Bible. Welcome to the Straight to the Heart series.

Leadership by the Book

Author : Brent Garrison
Publisher : Elevate Publishing
ISBN 13 : 1943425035
Total Pages : 276 pages
Book Rating : 4.9/5 (434 download)

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Book Synopsis Leadership by the Book by : Brent Garrison

Download or read book Leadership by the Book written by Brent Garrison and published by Elevate Publishing. This book was released on 2016-02-16 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Dr. Brent Garrison has reached a pinnacle, pointing leaders to the ultimate source of inspiration where one learns to lead the pack—from the back." Jerry Jenkins Multiple New York Times Bestselling Author Christian men and women across the country experience leadership in many different ways. Some lead a congregation, youth group or ministry, some in their homes, businesses, or non-professional organizations. The lives of many followers of Christ are marked by a combination of these roles. In Leadership by the Book, Brent Garrison offers examples from each book of the Old and New Testaments of how God’s servants have led His people, and the lessons that today’s leaders can learn from them. From Moses to John, Genesis to Revelations, Garrison offers a new perspective on ancient wisdom. Insightful applications and spiritual adaptations for modern problems on every page, Leadership by the Book will help Christian leaders in their personal, spiritual and professional lives to find timeless answers to difficult questions.

The Heart-Led Leader

Author : Tommy Spaulding
Publisher : Crown Currency
ISBN 13 : 055341903X
Total Pages : 257 pages
Book Rating : 4.5/5 (534 download)

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Book Synopsis The Heart-Led Leader by : Tommy Spaulding

Download or read book The Heart-Led Leader written by Tommy Spaulding and published by Crown Currency. This book was released on 2015-10-06 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York Times bestselling author Tommy Spaulding shows you how looking inwards--and leading with your heart--can transform your life. In his New York Times bestseller, It’s Not Just Who You Know, world renowned leadership speaker and former CEO of Up with People Tommy Spaulding talked about the power of building genuine and lasting relationships both personally and professionally. In The Heart-Led Leader, Spaulding turns his focus to ourselves--to who we are. Authentic leaders, Spaulding says, live and lead from the heart. The values and principles that guide our lives and shape our ability to lead others is far more important than our title, or our ability to crunch numbers, or the impressive degrees we display on our walls. To effect true transformational change, heart-led leaders draw on the qualities of humility, vulnerability, transparency, empathy and love. Illustrated with stories from his own life, and from some of the exceptional leaders he has met and worked with over the years, Spaulding unpacks what those qualities mean, talks about the 18-inch journey from the head to the heart--from our intellect to our emotions--and shows us how to incorporate them into our careers, into how we manage and lead others, and into how we live our lives. It is a vision of leadership that has the power to transform everything we do, and the lives of everyone we touch.

The Heart of a Leader

Author : Ken Blanchard
Publisher : David C Cook
ISBN 13 : 9780781445436
Total Pages : 200 pages
Book Rating : 4.4/5 (454 download)

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Book Synopsis The Heart of a Leader by : Ken Blanchard

Download or read book The Heart of a Leader written by Ken Blanchard and published by David C Cook. This book was released on 2007 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ken Blanchard is one of America's best-known leadership and business experts. And now he helps you understand and experience the art of influence by revealing the greatest life and leadership lessons he's learned in his rich career as an educator and business leader. The Heart of a Leader offers Blanchard's insight and wisdom on: Choosing values Aiming for excellence Maintaining integrity Finding the courage to change Helping others reach their potential And much more Arranged with your busy schedule in mind, this book offers you Blanchard's most important concepts in an accessible format. You can reach for instant motivation and insight on a daily basis or soak it up in one reading. Powerfully challenging and deeply inspiring, The Heart of a Leader will enable you to develop the courageous heart of a true leader. master key attitudes and actions to impact lives around you. and enjoy the profound wisdom that only Ken Blanchard can deliver.

Leadership Lessons of the White House Fellows: Learn How To Inspire Others, Achieve Greatness and Find Success in Any Organization

Author : Charles P. Garcia
Publisher : McGraw Hill Professional
ISBN 13 : 0071641793
Total Pages : 256 pages
Book Rating : 4.0/5 (716 download)

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Book Synopsis Leadership Lessons of the White House Fellows: Learn How To Inspire Others, Achieve Greatness and Find Success in Any Organization by : Charles P. Garcia

Download or read book Leadership Lessons of the White House Fellows: Learn How To Inspire Others, Achieve Greatness and Find Success in Any Organization written by Charles P. Garcia and published by McGraw Hill Professional. This book was released on 2008-10-01 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Considered one of the nation's most competitive and prestigious fellowships, the White House Fellowship program has produced an impressive roster of American leaders. The men and women of this select group spend an entire year working alongside top decision makers inside the nexus of global power. Each one emerges with life-changing thoughts and views about the nature of leadership and the qualities of great leaders. Now, former Fellow Charles P. Garcia opens the door to this distinguished program, revealing insights to achieve extraordinary leadership, which you can apply in any endeavor. Leadership Lessons of the White House Fellows is a profound education on the timeless tenets of successful leadership. Filled with entertaining and insightful stories gleaned from interviews with more than 200 former Fellows, this fast-paced book takes you behind the scenes of every presidential administration from Lyndon B. Johnson to George W. Bush, where America's best and brightest learned their most valuable lessons. You'll hear from such figures as: Former Chairman of the NYSE Marshall Carter Levi Strauss CO Robert D. Haas U.S. Army General Wesley Clark Pulitzer Prize-winning author Doris Kearns Goodwin CNN Medical Correspondent Dr. Sanjay Gupta Former U.S. Secretary of State Colin Powell Stanford Business School Dean Robert Joss Former Chief Judge, 10th U.S. Circuit Court of Appeals, Deanell Reece Tacha Each interviewee conveys invaluable advice that can be applied by anyone, in any field--from business and government to nonprofit and education. Leadership Lessons of the White House Fellows takes you where no reader has gone before. Apply the lessons of the White House Fellows, and your people will instantly take note of the newly inspired leader in their presence.

Executive Coaching with Backbone and Heart

Author : Mary Beth A. O'Neill
Publisher : John Wiley & Sons
ISBN 13 : 1118047249
Total Pages : 214 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Executive Coaching with Backbone and Heart by : Mary Beth A. O'Neill

Download or read book Executive Coaching with Backbone and Heart written by Mary Beth A. O'Neill and published by John Wiley & Sons. This book was released on 2011-01-06 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for Executive Coaching with Backbone and Heart "In this book, O'Neill brings form and structure to the art of executive coaching. Novices are provided a path while seasoned practitioners will find affirmation." —Daryl R. Conner, CEO and president, ODR-USA, Inc. "Mary Beth O'Neill's executive coaching gave me the tools and clarity to become a far more effective leader and change agent. The bottom line was that we succeeded with a monumental organizational turnaround that had seemed impossible to accomplish." —Eric Stevens, former CEO, Courage Center "O'Neill writes in a way that allows you to see this experienced coach in action. What a wonderful way to learn!" —Geoff Bellman, consultant and author, The Consultant's Calling "Mary Beth brings a keen business focus to coaching by not just contributing insights but through helping me and my team gain the insights that we need to solve our own problems. She has the ability to see through the sometimes chaotic dialogue and personalities in order to help a team focus on the real issues and dynamics that can impede organizations from achieving their goals." —John C. Nicol, general manager, MSN Media Network "Effective leaders require courage, compassion, and initiative. O'Neill's systems-based coaching serves as a guide for both coaches and executives to better enable good decisions and good decision-makers." —Paul D. Purcell, president, Beacon Development Group "With Mary Beth O'Neill's coaching, I've become the kind of leader who balances both the needs to get results and to develop great working relationships. Since I started working with her, I've won accolades as the Top Innovator for my company, and as Professional of the Year for my industry. More important, I've been able to scope my job in a way that allows me to learn and contribute at the same time, all the while delivering great results to the bottom line." —Lynann Bradbury, vice president, Waggener Edstrom

Local leadership lessons

Author : prof. Dr.hc Sander Schroevers
Publisher : CCBS Press
ISBN 13 : 9079646377
Total Pages : 175 pages
Book Rating : 4.0/5 (796 download)

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Book Synopsis Local leadership lessons by : prof. Dr.hc Sander Schroevers

Download or read book Local leadership lessons written by prof. Dr.hc Sander Schroevers and published by CCBS Press. This book was released on 2017-12-04 with total page 175 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new issue in the CCBS leadership series provides you with a comprehensive country-specific analysis of culturally endorsed leadership practices and expectations for: Brazil, Chile, Costa Rica, the Emirates, Hungary, Israel, Japan, México, Morocco, Pakistan, Qatar, Serbia, South Africa, Switzerland, Thailand, Turkey, Ukraine, and last but not least the United States of America. This book provides a reference for senior executives or those aiming to obtain a cross-border career, to understand cultural differences across societies, and how to act socially desirable. This publication contains contributions from more than 90 researchers from 29 countries who participated in the ‘Cross-Cultural Business Skills’ elective offered by the Amsterdam University of Applied Sciences (HvA).

Straight to the Heart of Moses

Author : Phil Moore
Publisher : Monarch Books
ISBN 13 : 0857211811
Total Pages : 272 pages
Book Rating : 4.8/5 (572 download)

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Book Synopsis Straight to the Heart of Moses by : Phil Moore

Download or read book Straight to the Heart of Moses written by Phil Moore and published by Monarch Books. This book was released on 2011-12-08 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: God is invisible. That’s a problem. It was a problem in ancient Egypt and it’s still a problem today. In a world where people tend to worship what they can see and feel and taste and touch, an invisible God is all too easy to ignore. That’s why we need Exodus, Leviticus, Numbers and Deuteronomy to show us God’s glorious master plan to be seen through his People. God inspired the Bible for a reason. He wants you read it and let it change your life. If you are willing to take this challenge seriously, then you will love Phil Moore’s devotional commentaries. Their bite-sized chapters are punchy and relevant, yet crammed with fascinating scholarship. Welcome to a new way of reading the Bible. Welcome to the Straight to the Heart series.

Reaching the Heart of Leadership

Author : Avis Glaze
Publisher :
ISBN 13 : 9781071801000
Total Pages : 133 pages
Book Rating : 4.8/5 (1 download)

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Book Synopsis Reaching the Heart of Leadership by : Avis Glaze

Download or read book Reaching the Heart of Leadership written by Avis Glaze and published by . This book was released on 2018 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: Refine your leadership effectiveness and expand your leadership legacy! Whether you're an aspiring leader, or you consider yourself a veteran searching for a fresh perspective, leadership in an age of disruption, expectation, and exploding demands is challenging. In addition to wise applications of power, this small, yet robust, book focuses on the duty leaders face to forge and strengthen bonds of trust. Designed to ignite your intellectual curiosity, the author coaches leaders on: • Honing the dispositions and interpersonal competencies necessary for leadership effectiveness • Strengthening self-regard and attitudes toward others • Developing a strong sense of human rights and orientation to equity Well suited for any organizational setting, the ideas and action steps offered in Reaching the Heart of Leadership aim to re-ignite the passion and determination in individuals who continue to make a difference in the lives of those serve. "Avis Glaze's views on leadership are unique and powerful for one main reason. She puts things together that people don't usually think are compatible, thereby reaching new heights and depths of insight and efficacy. She combines empathy and determination; respect and candour; high expectations and persistent patience. The bottom line is as close to 100% success as possible, with every percentage point below 100 unacceptable. Accordingly, Reaching the Heart of Leadership is chock full of unusual insights. For each chapter there are lessons learned, and action steps to be taken, but understand that none of this is about slogans, and all of it has been tested and learned through hard practice. Avis does wear her heart on her sleeve; but also she wears it in every action relationship she encounters. For Avis, every value is a competency and every competency is a value. Read this book and be inspired to be the best leader you can ever be." Michael Fullan, Professor Emeritus OISE/University of Toronto, Ontario, Canada.