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Insights on Leadership

Author : Larry C. Spears
Publisher : John Wiley & Sons
ISBN 13 :
Total Pages : 426 pages
Book Rating : 4.4/5 (91 download)

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Book Synopsis Insights on Leadership by : Larry C. Spears

Download or read book Insights on Leadership written by Larry C. Spears and published by John Wiley & Sons. This book was released on 1998 with total page 426 pages. Available in PDF, EPUB and Kindle. Book excerpt: From INSIGHTS ON LEADERSHIP . . . Robert K. Greenleaf from "The Servant as Leader" "The servant-leader is servant first. Becoming a servant-leader begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. . . . The best test is this: Do those served grow as persons? Do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants?" Stephen R. Covey from "Servant-Leadership from the Inside Out" "You may be able to buy someone's hand and back, but you cannot buy their heart, mind, and spirit. And in the competitive reality of today's global marketplace, it will be only those organizations whose people not only willingly volunteer their tremendous creative talent, commitment, and loyalty, but whose organizations align their structures, systems, and management style to support the empowerment of their people that will survive and thrive as market leaders." Ken Blanchard from "Servant-Leadership Revisited" "With the traditional pyramid, the boss is always responsible and the staff are supposed to be responsive to the boss. When you turn the pyramid upside down, those roles get reversed. Your people become responsible and the job of management is to be responsive to their people. That creates a very different environment for implementation. If you work for your people, then what is the purpose of being a manager? To help them accomplish their goals. Your job is to help them win." INSIGHTS ON LEADERSHIP CONTRIBUTORS Stephen R. Covey * Larry C. Spears * Robert K. Greenleaf * Ken Blanchard * Elizabeth Jeffries * Joe Batten * Lawrence J. Lad and David Luechauer * Jack Lowe Jr. * Ann McGee-Cooper * Peter Block * Susana Barciela * John J. Gardiner * Richard P. Nielsen * Jill W. Graham * Bill Bottum with Dorothy Lenz * Robert E. Kelley * Judith A. Sturnick * Parker J. Palmer * Diane Cory * Diane Fassel * Thomas A. Bausch * Christine Wicker * James Conley and Fraya Wagner-Marsh * Joseph Jaworski * John P. Schuster * Ken Melrose * John S. Lore * James A. Autry * Irving R. Stubbs * James M. Kouzes * Jeffrey N. McCollum * Margaret J. Wheatley * Don M. Frick "It is one of the great ironies of our age that we created organizations to constrain our problematic human natures, and now the only thing that can save these organizations is a full appreciation of the expansive capacities of us humans." --Margaret J. Wheatley from "What Is Our Work?" Leadership without hierarchy? Organization in a whirlwind of change? Community and shared responsibility in a global village? Soul in a free-enterprise world? Robert Greenleaf's visionary theory of Servant-Leadership continues to engage many of the best minds in and out of business. Greenleaf's prescriptions for employee empowerment and organizational change continue to achieve nothing short of miraculous results in organizations worldwide. As one enthusiastic observer wrote in Fortune magazine, "Once the consensus is forged, watch out: With everybody on board, your so-called implementation proceeds 'wham-bam.'" In this sequel to the critically acclaimed Reflections on Leadership, many of today's most respected business thinkers share their insights into key aspects of Robert Greenleaf's revolutionary thinking. Over the course of 33 essays, a dream team consisting of such luminaries as Stephen Covey, Ken Blanchard, Peter Block, Margaret Wheatley, John Schuster, and James Autry explore how Greenleaf has influenced today's business leaders and discuss a range of leadership principles at the heart of his philosophy, including stewardship, the spirit of the workplace, and the concept of healing leadership. A source of inspiration and instruction, Insights on Leadership is required reading for senior executives, community leaders, and managers in for-profit and nonprofit organizations.

Servant Leadership for Higher Education

Author : Daniel W. Wheeler
Publisher : John Wiley & Sons
ISBN 13 : 1118008901
Total Pages : 208 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Servant Leadership for Higher Education by : Daniel W. Wheeler

Download or read book Servant Leadership for Higher Education written by Daniel W. Wheeler and published by John Wiley & Sons. This book was released on 2012-02-01 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: SERVANT LEADERSHIP FOR HIGHER EDUCATION "Given the myriad of complex problems facing higher education, it is difficult to imagine that an administrator at any level of the institution could be effective without engaging in servant leadership. Higher education is a service industry and, consequently, this text is a must read for practicing administrators who are committed to effective leadership." –MARY LOU HIGGERSON, Ph.D., vice president for Academic Affairs and dean of the college, Baldwin-Wallace College "Finally a thoughtful book on servant leadership with direct application to higher education. Includes many strategies for developing servant leadership in self, others, and organizations." –DR. GARY L. FILAN, executive director, Chair Academy "With Servant Leadership for Higher Education Dan Wheeler brings the gauzy platitudes sometimes associated with servant leadership down to earth in a set of field-tested principles. I finished the book fantasizing about how much better off our colleges and universities would be if our leaders behaved like this!" –JON WERGIN, professor of educational studies, Ph.D. in Leadership & Change Program, Antioch University "This is a must read for anyone thinking about becoming an academic leader. In the academy, it is not about command and control–it's about serving your colleagues. Dan Wheeler's book 'nails it' as nothing is more critical to leaders than success in serving their colleagues." –WALTER GMELCH, dean and professor, School of Education, University of San Francisco

Service Leadership

Author : A. Reza Hoshmand
Publisher : Routledge
ISBN 13 : 100041440X
Total Pages : 196 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Service Leadership by : A. Reza Hoshmand

Download or read book Service Leadership written by A. Reza Hoshmand and published by Routledge. This book was released on 2021-08-15 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Leadership offers students, researchers, and leaders a leadership model originating in the service economy – but which is gaining ground in all sectors and industries – explained by experts that were key actors in that origination at DHL International. Designed for undergraduates and graduates but also useful for professionals in leadership positions, Hoshmand and Chung structure the book around the 3Cs of leadership in the service economy: Competence, Character, and Care. It shows how the integration of the 3Cs when applied in combination with each other creates an environment of trust within and outside the organization. Most importantly, it allows the reader to understand how a move from the manufacturing mindset (hierarchical decision making) to a service mindset (collective, qualitative, culturally sensitive) creates an ethical habitat and ecosystem that contributes to a firm’s competitiveness and adds value to its brand image. Incorporating elements of leadership literature, philosophy, psychology, sociology, economics, and political science, including cases, and supported by a teaching manual and a full set of slides, this book is ideal core reading for students of service leadership and leadership in the service economy, and valuable to those learning about leadership more broadly.

Service Leadership Theory

Author : Daniel T. L. Shek
Publisher :
ISBN 13 : 9781536193893
Total Pages : 0 pages
Book Rating : 4.1/5 (938 download)

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Book Synopsis Service Leadership Theory by : Daniel T. L. Shek

Download or read book Service Leadership Theory written by Daniel T. L. Shek and published by . This book was released on 2021-04-08 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Service leadership is conceived as "satisfying needs by consistently providing quality personal service to everyone one comes into contact with, including one's self, others, groups, communities, systems, and environments." Effective service leadership is determined by three Cs - "Competence," "Character," and "Care." To nurture these important leadership qualities in university students, the "Service Leadership Education Initiative" was launched in eight public universities in Hong Kong. The introduction of this new concept is due to the fact that worldwide economic structure has shifted from manufacturing economies to service economies. The key concepts and propositions in service leadership theory (SLT), such as the strong emphasis on humanity, moral character, caring, and trust, have deep theoretical roots in the existing well-established theories and empirical findings in the social science literature. In addition, these important elements of service leadership have been successfully practiced and proved to exert beneficial influences on personal and organizational success. These findings give support to the validity of the SLT and its further application in education and industry. We earnestly hope that service leaders and organizations can put SLT propositions into practice to achieve success"--

Serve to Lead

Author : James Strock
Publisher :
ISBN 13 : 9780984077489
Total Pages : 354 pages
Book Rating : 4.0/5 (774 download)

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Book Synopsis Serve to Lead by : James Strock

Download or read book Serve to Lead written by James Strock and published by . This book was released on 2019-04-23 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Serve to Lead: 21st Century Leaders Manual' is an indispensable guide to effective leadership, management, and communication in our disruptive historical moment. Award-winning author James Strock distills actionable insights from a wide array of leaders in business, government, politics, the military, and non-governmental organizations.

Service Leadership

Author : Svafa Gronfeldt
Publisher : SAGE
ISBN 13 : 1452279128
Total Pages : 336 pages
Book Rating : 4.4/5 (522 download)

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Book Synopsis Service Leadership by : Svafa Gronfeldt

Download or read book Service Leadership written by Svafa Gronfeldt and published by SAGE. This book was released on 2005-11-30 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies—not just for survival but for a true search for excellence in the uncertain and ever-changing world of customer service management. The theoretical framework is based on the notion that customer service contains three key variables: a promise, a process, and people. After going through the step-by-step process of service management, the reader will have the necessary understanding and skill to choose the right strategy for the right circumstances, to design service processes, to identify the means and methods to implement these processes, and to measure the outcome.

Relational Leadership

Author : Walter C. Wright, Jr.
Publisher : InterVarsity Press
ISBN 13 : 0830859373
Total Pages : 306 pages
Book Rating : 4.8/5 (38 download)

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Book Synopsis Relational Leadership by : Walter C. Wright, Jr.

Download or read book Relational Leadership written by Walter C. Wright, Jr. and published by InterVarsity Press. This book was released on 2012-03-13 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Walter C. Wright develops a biblical management model that fosters an environment of active participation in an organization's mission. Foreword by Richard J. Mouw and Eugene H. Peterson.

Service Leadership

Author : Daniel T. K. Shek, Ph.d.
Publisher :
ISBN 13 : 9781536148527
Total Pages : 347 pages
Book Rating : 4.1/5 (485 download)

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Book Synopsis Service Leadership by : Daniel T. K. Shek, Ph.d.

Download or read book Service Leadership written by Daniel T. K. Shek, Ph.d. and published by . This book was released on 2019-02-28 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can leadership in service economies be developed and nurtured? This issue is of the utmost importance, because the mode of production and requirements of the leaders are different in manufacturing and service economies. While the focus in manufacturing industries is on do things right, the focus of services economies is on do the right things. In this book, the authors start out with the Service Leadership Model as well as the ingredients for Service Leadership knowledge, attitude and behaviors (i.e., skills). Second, psychometric properties of three validated measures on Service Leadership knowledge, attitude and behavior are presented. In these chapters, the internal consistency, convergent validity and factorial validity of the measures are presented. Third, the psychosocial correlates and norms associated with these three measures of Service Leadership are presented. Through these chapters, the authors attempt to establish the psychometric properties and norms of the scales assessing Service Leadership knowledge, attitude and behavior. It is their humble wish that the related work and the developed assessment tools can be used in the training, personnel decisions, intervention and research contexts.

What Great Service Leaders Know and Do

Author : James L. Heskett
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1626565864
Total Pages : 288 pages
Book Rating : 4.6/5 (265 download)

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Book Synopsis What Great Service Leaders Know and Do by : James L. Heskett

Download or read book What Great Service Leaders Know and Do written by James L. Heskett and published by Berrett-Koehler Publishers. This book was released on 2015-09-01 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come. The authors cover every aspect of optimal service leadership: the best hiring, training, and workplace organization practices; the creation of operating strategies around areas such as facility design, capacity planning, queue management, and more; the use—and misuse—of technology in delivering top-level service; and practices that can transform loyal customers into “owners.” Looking ahead, the authors describe the world of great service leaders in which “both/and” thinking replaces trade-offs. It's a world in which new ideas will be tested against the sine qua non of the “service trifecta”—wins for employees, customers, and investors. And it's a world in which the best leaders admit that they don't have the answers and create organizations that learn, innovate, “sense and respond,” operate with fluid boundaries, and seek and achieve repeated strategic success. Using examples of dozens of companies in a wide variety of industries, such as Apollo Hospitals, Châteauform, Starbucks, Amazon, Disney, Progressive Insurance, the Dallas Mavericks, Whole Foods, IKEA, and many others, the authors present a narrative of remarkable successes, unnecessary failures, and future promise.

From Buddy to Boss, 2nd Ed

Author : Chase Sargent
Publisher : Fire Engineering Books
ISBN 13 : 1593703899
Total Pages : 310 pages
Book Rating : 4.5/5 (937 download)

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Book Synopsis From Buddy to Boss, 2nd Ed by : Chase Sargent

Download or read book From Buddy to Boss, 2nd Ed written by Chase Sargent and published by Fire Engineering Books. This book was released on 2018-04-13 with total page 310 pages. Available in PDF, EPUB and Kindle. Book excerpt: Professional development and leadership with you in mind A good friend once said about Chase Sargent that he’s “a very intelligent man, but he sure does tick people off sometimes.” Sargent doesn’t disagree. He may have made some people mad, but he wishes he had done it more often to get this point across: “Leadership—in all aspects of life—is sorely lacking.” The second edition of From Buddy to Boss: Effective Fire Service Leadership reinforces the fact that the fire service is screaming for leaders as men and women discover that leadership is important to their existence and success. Being a firefighter can be tiring and frustrating, but it can be rewarding. It’s not only about the job, “but also about raising kids, managing your life, and trying to be a good person, attached to God, country, family, and friends,” says the author. Many leaders today are surrounded by external politics, hidden agendas, fiscal constraints, and manipulative people. Consider these factors when navigating your career. Sargent knows from decades of experience that simply reaching the top of the organizational ladder does not make you a good leader. Before he went into teaching this subject, “It became apparent very quickly that the leadership and human resources training being provided was as scarce as water in a desert and that the ﬁre service was thirsty.” This new second edition includes must-read topics on leadership lessons from the War in Iraq, knowing death in the fire service, and providing leadership in large-scale disasters. This book will change your life.

Service Management

Author : Richard Normann
Publisher :
ISBN 13 :
Total Pages : 216 pages
Book Rating : 4.3/5 (512 download)

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Book Synopsis Service Management by : Richard Normann

Download or read book Service Management written by Richard Normann and published by . This book was released on 1991-05-03 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Examines the special characteristics that make services and the management of service organizations successful. Provides a comprehensive framework for service oriented businesses that stresses a streamlined service management system, the key components of which are market segment, service concept, service delivery system, image, and culture. Growth strategies and the nature of innovation are analyzed and amply illustrated. The role and principles of good leadership in service organizations form a crucial area of discourse. Topics such as the use of image and culture as management instruments, effective and persuasive communications, and ``high social technology'' are also explored.

Learner-Centered Leadership

Author : Devin Vodicka
Publisher : Impress, LP
ISBN 13 : 9781948334266
Total Pages : 198 pages
Book Rating : 4.3/5 (342 download)

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Book Synopsis Learner-Centered Leadership by : Devin Vodicka

Download or read book Learner-Centered Leadership written by Devin Vodicka and published by Impress, LP. This book was released on 2020-04 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Learner-Centered Leadership, Vodicka offers a deeply researched and urgent blueprint for orienting education around the strengths, interests, and needs of individual learners. He makes a compelling argument for the wisdom in giving students the resources to draw their own learning paths and the power of reimagining schools.

The Servant as Leader

Author : Robert K. Greenleaf
Publisher :
ISBN 13 :
Total Pages : 41 pages
Book Rating : 4.:/5 (15 download)

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Book Synopsis The Servant as Leader by : Robert K. Greenleaf

Download or read book The Servant as Leader written by Robert K. Greenleaf and published by . This book was released on 1973 with total page 41 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Key to Great Leadership

Author : Peter Burwash
Publisher : Torchlight Publishing
ISBN 13 : 0977978508
Total Pages : 237 pages
Book Rating : 4.9/5 (779 download)

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Book Synopsis The Key to Great Leadership by : Peter Burwash

Download or read book The Key to Great Leadership written by Peter Burwash and published by Torchlight Publishing. This book was released on 2007 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you develop the special qualities that bring success as a leader? To answer this important question, Peter Burwash interviewed thousands of managers and workers in the world's best companies. The Key contains the revealing and inspiring results of his research in two sections The 12 Universal Principles of Great Service Companies and The 25 Universal Qualities fo Great Leaders. The Key shows clearly and simply how to achieve outstanding service and effective leadership in both your professional and personal life. The levels of great leadership and outstanding service are what make or break a company. This book gives both company owners and employees a roadmap to the top. Peter Burwash, CEO and founder of one of the best managed companies in America, is more than qualified to give advice on leadership and customer service.

Seven Pillars of Servant Leadership

Author : James W. Sipe
Publisher : Paulist Press
ISBN 13 : 158768490X
Total Pages : pages
Book Rating : 4.5/5 (876 download)

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Book Synopsis Seven Pillars of Servant Leadership by : James W. Sipe

Download or read book Seven Pillars of Servant Leadership written by James W. Sipe and published by Paulist Press. This book was released on 2015 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Seven Pillars of Servant Leadership (Rev.) offers concrete, functional skills necessary to practice servant leadership—to lead by serving first.

What Really Matters

Author : John Pepper
Publisher : Yale University Press
ISBN 13 : 030013519X
Total Pages : 319 pages
Book Rating : 4.3/5 (1 download)

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Book Synopsis What Really Matters by : John Pepper

Download or read book What Really Matters written by John Pepper and published by Yale University Press. This book was released on 2007-01-01 with total page 319 pages. Available in PDF, EPUB and Kindle. Book excerpt: The fundamental question in business and in personal life is the same: what really matters? In this book, one of America's most widely admired business leaders distills a lifetime of experience, including failures as well as successes, to reveal his answers. John Pepper, president, CEO, and chairman of Proctor & Gamble for a combined 16 years, underscores the importance of continuous change, innovation, and renewal as prerequisites for growth and sound leadership. In "What Really Matters", he suggests that a preparedness to alter perspective, rethink assumptions, or change course is central not only to understanding customer needs and keeping costs under control but also to developing talent, organizing global businesses, and supporting communities. While he discusses specific business tactics, he notes that they all centre on fundamental tenets: listen to and respect the customer, engender personal accountability and passionate ownership, encourage diversity, and create a vibrant, trusting institution that incorporates employees and their families. In his own years as an executive, Pepper has demonstrated that a profitable business can create and sustain a culture that shapes, and is shaped by, ethical behaviour. His profoundly important advice and counsel belong in the lexicon and practice of every leader.

Dynamics of Leadership in Public Service

Author : Montgomery Van Wart
Publisher : Routledge
ISBN 13 : 1317472756
Total Pages : 647 pages
Book Rating : 4.3/5 (174 download)

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Book Synopsis Dynamics of Leadership in Public Service by : Montgomery Van Wart

Download or read book Dynamics of Leadership in Public Service written by Montgomery Van Wart and published by Routledge. This book was released on 2014-12-18 with total page 647 pages. Available in PDF, EPUB and Kindle. Book excerpt: Eminently readible, current, and comprhensive, this acclaimed text sets the standard for instruction in