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La Construction Dune Strategie De Fidelisation Des Clients Dans Un Cabinet Comptable De Petite Taille
Download La Construction Dune Strategie De Fidelisation Des Clients Dans Un Cabinet Comptable De Petite Taille full books in PDF, epub, and Kindle. Read online La Construction Dune Strategie De Fidelisation Des Clients Dans Un Cabinet Comptable De Petite Taille ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Book Synopsis The Qualimetrics Approach by : Henri Savall
Download or read book The Qualimetrics Approach written by Henri Savall and published by IAP. This book was released on 2011-06-01 with total page 441 pages. Available in PDF, EPUB and Kindle. Book excerpt: The impetus for this work emerged from Savall’s belief that there is a doubleloop interaction between social and economic factors in organizations, between behaviors and structures, and between the quality of life in organizations and their economic performance. When managers underestimate this dynamic interaction, the resulting tension ultimately manifests in lowered performance and increased costs, what he refers to as the “hidden costs” of organizational life. Only by delving into the depths of these organizational dynamics can we hope to fully understand – and create the basis for improving – organizational performance. The Qualimetrics Approach presents a different and challenging way of thinking about analyzing organizations, one that draws together quantitative information, financial analysis and qualitative insights into organizational dynamics. As Savall and Zardet argue, to gain a true understanding of what is happening in organizations, intervener-researchers must focus on all three perspectives, as ignoring any one of them will lead to incomplete understandings. Their approach underscores the importance of using qualitative data to validate quantitative depictions (“the numbers”) of organizational performance in understanding the construction of financial statements. The strength of Savall and Zardet’s approach is that it pushes us to go deeper, to fully understand the narratives underlying the numbers and the social construction of our financial assessments.
Author :Dan A. Simunic Publisher :Canadian Certified General Accountants' Research Foundation = Fondation de recherche de l'Association des comptables généraux licenciés du Canada ISBN 13 : Total Pages :90 pages Book Rating :4.3/5 (512 download)
Book Synopsis Product Differentiation in Auditing by : Dan A. Simunic
Download or read book Product Differentiation in Auditing written by Dan A. Simunic and published by Canadian Certified General Accountants' Research Foundation = Fondation de recherche de l'Association des comptables généraux licenciés du Canada. This book was released on 1987 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: A fundamental question with respect to the market for audit services is whether or not such services are homogeneous across suppliers ... In this monograph, we review the basic principles and findings concerning differentiated product markets as they have been developed in the economic literature. Using Lancaster's characteristics framework, we posit that the audit service contains several attributes which are valued by top management. A key attribute is "credibility", which is communicated by an audit firm's brand name and is identified with the power of an auditor's test ... We posit that, along with other product characteristics, the power of test varies systematically across audit firms. Hypotheses concerning the demand for different audit service specifications (qualities) are developed in a context where companies are changing their capital structure through an initial public offering of common shares. These hypotheses are tested using a sample of 469 U.S. corporations which first "went public" during 1981. The results are consistent with the existence of differential audit services.
Book Synopsis A Frequency Dictionary of French by : Deryle Lonsdale
Download or read book A Frequency Dictionary of French written by Deryle Lonsdale and published by Routledge. This book was released on 2009-03-25 with total page 974 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Frequency Dictionary of French is an invaluable tool for all learners of French, providing a list of the 5000 most frequently used words in the language. Based on a 23-million-word corpus of French which includes written and spoken material both from France and overseas, this dictionary provides the user with detailed information for each of the 5000 entries, including English equivalents, a sample sentence, its English translation, usage statistics, and an indication of register variation. Users can access the top 5000 words either through the main frequency listing or through an alphabetical index. Throughout the frequency listing there are thematically-organized lists of the top words from a variety of key topics such as sports, weather, clothing, and family terms. An engaging and highly useful resource, the Frequency Dictionary of French will enable students of all levels to get the most out of their study of French vocabulary. Former CD content is now available to access at www.routledge.com/9780415775311 as support material. Designed for use by corpus and computational linguists it provides the full text in a format that researchers can process and turn into suitable lists for their own research work. Deryle Lonsdale is Associate Professor in the Linguistics and English Language Department at Brigham Young University (Provo, Utah). Yvon Le Bras is Associate Professor of French and Department Chair of the French and Italian Department at Brigham Young University (Provo, Utah).
Book Synopsis Philosophy and Principles of Auditing by : David Flint
Download or read book Philosophy and Principles of Auditing written by David Flint and published by . This book was released on 1988 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Culture, Language, and Society by : Ward Hunt Goodenough
Download or read book Culture, Language, and Society written by Ward Hunt Goodenough and published by Benjamin-Cummings Publishing Company. This book was released on 1981 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Algerian Sketches by : Pierre Bourdieu
Download or read book Algerian Sketches written by Pierre Bourdieu and published by Polity. This book was released on 2013-11-04 with total page 398 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the late 1950s, like tens of thousands of young men of his generation, Pierre Bourdieu, having recently passed the agrégation in philosophy, found himself immersed in the Algerian war. Motivated by an impulse that, as he himself says, ‘was civic rather than political’, nothing seemed more important to him than to understand the Algerian situation and provide the elements that would enable others to come to an informed judgement about it. In extremely tough conditions and along with a small group of students, Bourdieu undertook a series of studies across an Algeria that was tightly patrolled by the army, leading him to discover the shocking reality of the resettlement camps and to analyse the mechanisms of destruction of Algerian society of which they were emblematic. To achieve the objectives he had set himself, Bourdieu had to carry out a genuine intellectual conversion, acquiring an ethnographic understanding of Algerian society, learning sociological analysis at a breakneck pace and inventing new instruments - both theoretical and empirical - that would enable him to understand the relations of domination specific to colonialism. These new tools also enabled him to analyse the nature of the crisis that the war had both produced and manifested. This unique volume brings together the first texts written by Bourdieu in the midst of the Algerian conflict, as well as later writings and interviews in which he returns to the topic of Algeria and the decisive role it played in the development of his work.
Book Synopsis A History of Twentieth-Century Germany by : Ulrich Herbert
Download or read book A History of Twentieth-Century Germany written by Ulrich Herbert and published by Oxford University Press. This book was released on 2019-08-15 with total page 1265 pages. Available in PDF, EPUB and Kindle. Book excerpt: Germany in the 20th century endured two world wars, a failed democracy, Hitler's dictatorship, the Holocaust, and a country divided for 40 years after World War II. But it has also boasted a strong welfare state, affluence, liberalization and globalization, a successful democracy, and the longest period of peace in European history. A History of Twentieth-Century Germany provides a survey of German history during a century of extremes. Ulrich Herbert sees German history in the 20th century as determined by two contradictory perspectives. On one hand, there are the world wars and great catastrophes that divide the country's history into two parts-before and after 1945. Germany is the birthplace of radical ideologies of the left and right and the only country in which each ideology became the foundation of government. This pattern left its stamp on both the first and second halves of the century. On the other hand, the rise of modern industrial society led to decades of conflict over the social and political order regardless of which political system was in force. Considering these contradictory developments, Herbert tackles the questions of both the collapse in the first half of the century and the development from a post-fascist, ruined society to one of the most stable liberal democracies in the world in the latter half. Herbert's analysis brings together wars and terror, utopia and politics, capitalism and the welfare state, socialism and liberal democratic society, gender and generations, culture and lifestyles, European integration and globalization. The resulting book sets a standard by which historians of the period will be measured in the future.
Book Synopsis Rediscovering the Cooperative Advantage by : Johnston Birchall
Download or read book Rediscovering the Cooperative Advantage written by Johnston Birchall and published by . This book was released on 2003 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book African Cinema written by Manthia Diawara and published by Indiana University Press. This book was released on 1992-04-22 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Manthia Diawara provides an insider's account of the history and current status of African cinema. African Cinema: Politics and Culture is the first extended study in English of Sub-Saharan cinema. Employing an interdisciplinary approach which draws on history, political science, economics, and cultural studies, Diawara discusses such issues as film production and distribution, and film aesthetics from the colonial period to the present. The book traces the growth of African cinema through the efforts of pioneer filmmakers such as Paulin Soumanou Vieyra, Oumarou Ganda, Jean-René Débrix, Jean Rouch, and Ousmane Sembène, the Pan-African Filmmakers' Organization (FEPACI), and the Ougadougou Pan-African Film Festival (FESPACO). Diwara focuses on the production and distribution histories of key films such as Ousmane Sembène's Black Girl and Mandabi (1968) and Souleymane Cissé's Fine (1982). He also examines the role of missionary films in Africa, Débrix's ideas concerning 'magic, ' the links between Yoruba theater and Nigerian cinema, and the parallels between Hindu mythologicals in India and the Yoruba-theater - inflected films in Nigeria. Diawara also looks at film and nationalism, film and popular culture, and the importance of FESPACO. African Cinema: Politics and Culture makes a major contribution to the expanding discussion of Eurocentrism, the canon, and multi-culturalism.
Book Synopsis Organizing Smart Buildings and Cities by : Elisabetta Magnaghi
Download or read book Organizing Smart Buildings and Cities written by Elisabetta Magnaghi and published by Springer Nature. This book was released on 2021-02-01 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: The United Nations included sustainable cities and communities in its 2030 SDGs. Cities and, on a smaller scale, neighborhoods, building managers and firms are now adopting technologies and information systems to help achieve the energy, economic, social and environmental transition. This volume gathers contributions on the key organizational success factors for this transition. To do so, it analyzes the role of information systems, use of data, and technological assistance solutions from multiple perspectives. The goal is to develop a framework that can successfully apply information systems to organizational and environmental issues for smart cities and smart buildings. Accordingly, the book addresses living-lab experiment evaluation techniques, and provides critical analyses of the role of the environment, context and users’ behavioral responses. In addition, it discusses key questions on the efficient management of resources, need for appropriate IT solutions, and employing co-creation with users to improve planning and organization.
Book Synopsis The Artificial and the Natural by : Bernadette Bensaude-Vincent
Download or read book The Artificial and the Natural written by Bernadette Bensaude-Vincent and published by MIT Press. This book was released on 2007 with total page 341 pages. Available in PDF, EPUB and Kindle. Book excerpt: These essays - written by specialists of different periods and various disciplines - reveal that the division between nature and art has been continually challenged and reassesed in Western thought. Nature and art, the essays suggest, are mutually constructed, defining and redifining themselves.
Book Synopsis Eat Sleep Bagpipes Repeat by : Mirako Press
Download or read book Eat Sleep Bagpipes Repeat written by Mirako Press and published by Createspace Independent Publishing Platform. This book was released on 2018-07-18 with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: This adorable music notebook is perfect for staffs, kids and musicians. The high-quality manuscript book includes 110 pages of 12 staves. Let exercise your composing skills with this well-designed music sketchbook! Enjoy!
Book Synopsis The Coal and Iron Industries by : Roy A. Church
Download or read book The Coal and Iron Industries written by Roy A. Church and published by Wiley-Blackwell. This book was released on 1994 with total page 560 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Comment trouver et fidéliser vos clients by : Arnaud Cielle
Download or read book Comment trouver et fidéliser vos clients written by Arnaud Cielle and published by Dunod. This book was released on 2011-10-05 with total page 123 pages. Available in PDF, EPUB and Kindle. Book excerpt: Vous allez créer votre entreprise, vous l’avez récemment créée ou vous dirigez déjà votre petite entreprise : ce guide pour bien démarrer et pour durer est fait pour vous. Truffé de conseils pratiques, d’avis d’experts et de témoignages d’entrepreneurs, ce livre vous accompagnera et vous apportera des solutions concrètes pour construire durablement votre réussite. · Quels sont les moyens de convaincre de nouveaux prospects ? · Comment maîtriser et perfectionner la relation clients ? · Quelle stratégie marketing adopter ? · Comment fidéliser les clients et mieux répondre à leurs attentes ? Telles sont les questions auxquelles répond ce livre qui vous aidera à passer le cap des 3 ans et réussir la croissance de votre entreprise.
Book Synopsis Comment trouver et fidéliser vos clients - 3e éd. by : Arnaud Cielle
Download or read book Comment trouver et fidéliser vos clients - 3e éd. written by Arnaud Cielle and published by Dunod. This book was released on 2018-08-16 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Vous allez créer votre entreprise, vous l’avez récemment créée ou vous dirigez déjà votre petite entreprise : ce guide pour bien démarrer et pour durer est fait pour vous. Truffé de conseils pratiques, d’avis d’experts et de témoignages d’entrepreneurs, ce livre vous accompagnera et vous apportera des solutions concrètes pour construire durablement votre réussite. · Quels sont les moyens de convaincre de nouveaux prospects ? · Comment maîtriser et perfectionner la relation clients ? · Quelle stratégie marketing adopter ? · Comment fidéliser les clients et mieux répondre à leurs attentes ? Telles sont les questions auxquelles répond ce livre qui vous aidera à passer le cap des 3 ans et réussir la croissance de votre entreprise. Entièrement enrichie de nouveaux conseils et témoignages, cette 3e édition vous donne tous les moyens de faire exploser vos ventes et fait l'objet d'une mise à jour importante sur les outils numériques.
Book Synopsis Stratégie de fidélisation by : Jean-Marc Lehu
Download or read book Stratégie de fidélisation written by Jean-Marc Lehu and published by Editions Eyrolles. This book was released on 2011-07-07 with total page 454 pages. Available in PDF, EPUB and Kindle. Book excerpt: Une description solide de tous les mécanismes visant à instaurer des relations durables et rentables avec les clients. L'Expansion Comment concevoir et mettre en place une stratégie de fidélisation client efficace et rentable : Déjouer les pièges de la fidélisation induite Mieux comprendre le consommateur du XXIe siècle Concevoir la stratégie de fidélisation ad hoc pour une relation gagnant-gagnant Contrôler efficacement la satisfaction des clients Choisir les techniques qui permettent une opérationnalisation maximum Développer une relation de confiance durable avec les clients Cette nouvelle édition renouvelée et illustrée de plus de 60 études de cas, réunit tous les derniers résultats de la recherche marketing en fidélisation pouvant être utiles au professionnel. Elle a pour objectif de tirer les enseignements de la première grande vague de programmes de fidélisation des années 1990, afin de concevoir et mettre en place désormais une stratégie de fidélisation efficace ET rentable. " Alors que la fidélité client est identifiée comme un différenciateur concurrentiel, il reste quelques doutes quant à sa contribution aux résultats financiers. Malgré cela, une totale compréhension de ce qu'est un système de fidélité client est essentielle au succès de son installation et de sa mise en oeuvre. Pour toute personne qui a ou qui envisage un système de fidélité client, ceci est un livre qu'il faut absolument lire. " Donal W. MacDaid Vice-President Marketing, Aldata Solution Préface de Philippe Charrier, P-DG de Procter & Gamble France
Book Synopsis Construire et déployer sa stratégie de fidélisation clients by : Olivier Arroua
Download or read book Construire et déployer sa stratégie de fidélisation clients written by Olivier Arroua and published by L'Argus de l'Assurance Editions. This book was released on 2023-10-25 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: Un client satisfait restera fidèle si, et seulement si, une relation solide s’est établie avec son assureur. La fidélisation est devenue un enjeu stratégique essentiel dans un monde assurantiel marqué non seulement par les évolutions réglementaires (ANI, Loi Lagarde, Loi Hamon, Loi Lemoine) mais aussi par la révolution digitale, qui pressurent les marges et accroissent la volatilité des portefeuilles. Identifier et fidéliser les bons clients est le résultat d’un processus multidimensionnel. Cet ouvrage traite tant de l’optimisation des aspects structurels – force de la marque, attractivité de l’offre, digitalisation de la distribution, rémunération des réseaux, programme de fidélisation – que des aspects relationnels – connaissance fine des clients, mobilisation des équipes et développement d’une culture du service client. Illustré par les meilleures pratiques de fidélisation intersectorielles, ce guide propose une démarche structurée pour établir un diagnostic précis, construire son programme de fidélisation en utilisant les leviers digitaux, concevoir, déployer et piloter une stratégie adaptée à son positionnement et répondant à ses ambitions. Ce livre s’adresse à tous les décideurs du secteur de l’assurance qui souhaitent bénéficier de la force de la fidélité pour accroître la valeur à long terme.
