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Author :
Publisher : Editorial Elearning, S.L.
ISBN 13 :
Total Pages : 370 pages
Book Rating : 4./5 ( download)
Download or read book written by and published by Editorial Elearning, S.L.. This book was released on with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : GÓNZALEZ MENORCA, LEONOR
Publisher : Ediciones Paraninfo, S.A.
ISBN 13 : 8428329710
Total Pages : 280 pages
Book Rating : 4.4/5 (283 download)
Download or read book La calidad en las organizaciones turísticas written by GÓNZALEZ MENORCA, LEONOR and published by Ediciones Paraninfo, S.A.. This book was released on 2014-01-01 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Esta obra nace con el propósito de poner al alcance de los profesionales del sector turístico y de la comunidad universitaria de estudios de Turismo un manual de referencia que introduzca el concepto de calidad y ponga a su disposición las herramientas necesarias para satisfacer las expectativas del cliente.;El libro acerca al lector a conceptos fundamentales de calidad, a modelos de calidad y a los sellos y clubes de calidad existentes con un enfoque orientado hacia las organizaciones turísticas. De igual modo, sirve de guía para aprender a satisfacer las expectativas del cliente de la manera más eficiente posible y a mejorar día a día la calidad del servicio, además de para conocer las herramientas en las que apoyarse para la resolución de problemas, la creación de nuevos servicios o la mejora continua de estos. De esta forma, y mediante la aplicación de los conocimientos adquiridos, con buen criterio, es posible llevar al éxito a las organizaciones turísticas.;Asimismo, la obra ofrece una lectura amena y asequible que no deja de lado un riguroso tratamiento de los contenidos para una efectiva adquisición de los conocimientos. Así, trata de manera amplia las áreas relativas a la calidad y ofrece un enfoque global de la organización turística. Además, cada capítulo se apoya en un caso práctico final con actividades de trabajo relativas a este y actividades finales. Por un lado, la finalidad de los casos prácticos consiste en que el lector profundice y medite sobre los aspectos fundamentales tratados en cada capítulo. Por otro, el objetivo de las actividades finales es que el lector repase los contenidos de cada capítulo y profundice sobre determinados puntos de interés.;Para la elaboración de esta obra se ha contado con un equipo de autores compuesto por doctores y másteres en diferentes disciplinas pertenecientes a las áreas de Organización de Empresas y Comercialización e Investigación de Mercados del Departamento de Economía y Empresa de la Universidad de La Rioja. Asimismo, todos son profesores con amplia experiencia docente en asignaturas que incluyen temas que versan sobre la calidad para diferentes titulaciones, entre las que se incluyen los estudios universitarios de Turismo.
Author : Marta Peris-Ortiz
Publisher : Springer
ISBN 13 : 3319064533
Total Pages : 197 pages
Book Rating : 4.3/5 (19 download)
Download or read book Action-Based Quality Management written by Marta Peris-Ortiz and published by Springer. This book was released on 2014-06-13 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP) and the EFQM excellence model, impacts a firm’s performance, enhances productivity and innovation and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas.
Author : Álvaro Rocha
Publisher : Springer Nature
ISBN 13 : 9811520240
Total Pages : 701 pages
Book Rating : 4.8/5 (115 download)
Download or read book Advances in Tourism, Technology and Smart Systems written by Álvaro Rocha and published by Springer Nature. This book was released on 2019-11-25 with total page 701 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book features a collection of high-quality research papers presented at the International Conference on Tourism, Technology & Systems (ICOTTS 2019), held at the Universidad Abierta Interamericana, in Buenos Aires, Argentina, from 5th to 7th December 2019. It covers the areas technology in tourism and the tourist experience, generations and technology in tourism, digital marketing applied to tourism and travel, mobile technologies applied to sustainable tourism, information technologies in tourism, digital transformation of tourism business, e-tourism and tourism 2.0, big data and management for travel and tourism, geotagging and tourist mobility, smart destinations, robotics in tourism, and information systems and technologies.
Author : Walter-Fererico Gadea;Roberto Carlos Cuenca Jiménez;Alonso Chaves-Montero
Publisher : Dykinson
ISBN 13 : 8491489037
Total Pages : pages
Book Rating : 4.4/5 (914 download)
Download or read book Tendencias de la comunicación para el turismo written by Walter-Fererico Gadea;Roberto Carlos Cuenca Jiménez;Alonso Chaves-Montero and published by Dykinson. This book was released on 2020-02-21 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Este libro puede considerarse como una vía imprescindible para tratar de “ordenar el tráfico” en el complicado mundo del Turismo. Dos tercios de la Gran Muralla China está llena de brechas y de grafiti, en buena parte por el desembarco de excursionistas. Una joya de la historia, padece los efectos de millones de turistas que la visitan, con las facilidades que da el precio de los viajes y de los tour operadores que ponen cualquier destino a nuestro alcance.
Author :
Publisher : Bib. Orton IICA / CATIE
ISBN 13 :
Total Pages : 148 pages
Book Rating : 4./5 ( download)
Download or read book written by and published by Bib. Orton IICA / CATIE. This book was released on with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : João Vidal Carvalho
Publisher : Springer Nature
ISBN 13 : 9819903378
Total Pages : 744 pages
Book Rating : 4.8/5 (199 download)
Download or read book Advances in Tourism, Technology and Systems written by João Vidal Carvalho and published by Springer Nature. This book was released on 2023-10-04 with total page 744 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book features a collection of high-quality research papers presented at the International Conference on Tourism, Technology and Systems (ICOTTS 2022), held at University of Chile, Santiago de Chile, Chile, from 3 to 5 November 2022. The book is divided into two volumes, and it covers the areas of technology in tourism and the tourist experience, generations and technology in tourism, digital marketing applied to tourism and travel, mobile technologies applied to sustainable tourism, information technologies in tourism, digital transformation of tourism business, e-tourism and tourism 2.0, big data and management for travel and tourism, geotagging and tourist mobility, smart destinations, robotics in tourism, and information systems and technologies.
Author : Unesco
Publisher : Ediciones Mundi-Prensa
ISBN 13 : 9789230040017
Total Pages : 748 pages
Book Rating : 4.0/5 (4 download)
Download or read book Study Abroad 2006-2007 written by Unesco and published by Ediciones Mundi-Prensa. This book was released on 2006 with total page 748 pages. Available in PDF, EPUB and Kindle. Book excerpt: Study Abroad 2006-2007 contains some 2,900 entries concerning post-secondary education and training in all academic and professional fields in countries throughout the world. Key features include information on: Study opportunities and financial assistance available to students wishing to study in a foreign country; National systems of higher education; Open and distance learning (ODL) opportunities; Validation of foreign qualifications; How to search for quality institutions of higher education including warnings about bogus institutions. This is a trilingual edition: French/English/Spanish.
Author : Marta Peris-Ortiz
Publisher : Springer
ISBN 13 : 3319172514
Total Pages : 312 pages
Book Rating : 4.3/5 (191 download)
Download or read book Achieving Competitive Advantage through Quality Management written by Marta Peris-Ortiz and published by Springer. This book was released on 2015-06-26 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the ways in which quality management methods, tools, and practices help improve an organization’s performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors. In the current economic environment, characterized by economic turmoil and fierce competition, quality management has become a key strategy for organizations to overcome today’s challenges. Organizations benefits from implementing quality management systems by following two approaches. First, they implement quality practices aimed at ensuring customer satisfaction by considering consumer expectations and establishing strategies accordingly. Second, organizations improve processes by establishing efficient and effective process management systems that improve productivity, lower costs, reduce unnecessary expenses, eliminate all non-value added activities, and ultimately maximize excellence and customer satisfaction. Quality management thereby provides tools, techniques, and methods for continuous process improvement in both the professional and academic worlds, which, when implemented by organizations in times of crisis, enable more effective administration of activities undertaken by managers. Containing contributions from various academics and scholars, this new book provides cutting edge research, methods and techniques providing a reference manual for academics, scholars, practitioners and policy-makers.
Author :
Publisher :
ISBN 13 :
Total Pages : 618 pages
Book Rating : 4.E/5 ( download)
Download or read book Tourism Economics written by and published by . This book was released on 2005 with total page 618 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Guliani, Lipika Kaur
Publisher : IGI Global
ISBN 13 : 1466699035
Total Pages : 383 pages
Book Rating : 4.4/5 (666 download)
Download or read book Corporate Social Responsibility in the Hospitality and Tourism Industry written by Guliani, Lipika Kaur and published by IGI Global. This book was released on 2016-03-04 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: Increased tourism benefits local economies by creating more revenue and employment options as interest in the location grows. However, as the hospitality and travel industry continues to grow and adapt, it becomes imperative that they implement socially responsible procedures. Corporate Social Responsibility in the Hospitality and Tourism Industry discusses issues and challenges faced by organizations implementing responsible business practices within the travel, hotel, leisure and hospitality industries. Featuring best practices and theoretical concepts on the support of local economies, ethical sourcing of native goods, and sustainability procedures, this publication is a vital source for policy makers, academicians, researchers, students, technology developers, and government officials interested in emergent ethical and moral practices within the travel industry.
Author :
Publisher :
ISBN 13 :
Total Pages : 636 pages
Book Rating : 4.3/5 ( download)
Download or read book Tourisme Mondial written by and published by . This book was released on 1980 with total page 636 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Peter E. Murphy
Publisher : Channel View Publications
ISBN 13 : 1845413229
Total Pages : 460 pages
Book Rating : 4.8/5 (454 download)
Download or read book Strategic Management for Tourism Communities written by Peter E. Murphy and published by Channel View Publications. This book was released on 2004-11-05 with total page 460 pages. Available in PDF, EPUB and Kindle. Book excerpt: Tourism, with its wide-ranging impact, needs to be managed effectively – but how? This book advocates taking a business approach to tourism that encourages greater collaboration between stakeholders in the practical assessment of tourism options. The approach places key business management functions and stakeholders at the forefront of tourism initiatives. The business management functions of planning, organising, leadership and control are the filters through which tourism opportunities are viewed, while the stakeholder groups of customers, residents, industry and government set the agenda for appropriate tourism development. Tourist destinations must engage in realistic assessments of their abilities to meet the needs and expectations of tourism stakeholders and then act on these assessments so their goals and objectives can be achieved. A new model for bridging stakeholder gaps is presented as a template for how communities can understand and make the most of their tourism resources. The Bridging Tourism Gaps Model is a practical tool to help destinations focus on the important factors in developing and maintaining tourism as a beneficial and vital part of their communities. This book builds on the success of Tourism: A Community Approach and the subsequent tourism planning experiences of both authors to advance strategic planning in tourism.
Author : Chelston W. D. Brathwaite
Publisher : IICA Biblioteca Venezuela
ISBN 13 :
Total Pages : 88 pages
Book Rating : 4./5 ( download)
Download or read book The Challenges Facing Agriculture in the Twenty-first Century written by Chelston W. D. Brathwaite and published by IICA Biblioteca Venezuela. This book was released on 2003 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Sara Blandolino
Publisher : Lulu.com
ISBN 13 : 1471762874
Total Pages : 228 pages
Book Rating : 4.4/5 (717 download)
Download or read book HABITAR CONVIVIR Y VIVIR - ARMONIZANDO LA GOVERNANCE DEL TERRITORIO. Análisis de las dinámicas territoriales y elaboración de propuestas integradas para la Auracania Lacustre written by Sara Blandolino and published by Lulu.com. This book was released on 2012-07-05 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Durante tales workshop, con una duración de cuatro semanas, los alumnos y docentes del Master afrontan, en terreno, en colaboración con el Centro de Desarrollo Local e Interculturalidad (CEDEL) de la Pontificia Universidad Católica de Chile (socio propuslor de la experiencia), las administraciones locales, las instituciones y las comunidades locales, prácticas sobre problemáticas concretas.El presente libro ilustra la 3ra experiencia aplicada de la 4ta edición del curso (a.a. 2011-2012) centrada en la creación de redes de tres Comunas (Villarrica, Pucón y Curarrehue) situadas en la Cuenca del Lago Villarrica en la Región de la Araucanía, Chile, donde se encuentran fuertes elementos sociales, económicos y ambientales, pero que carece de políticas integradas de desarrollo capaces de incluir activamente a las comunidades locales y direccionar al territorio hacia un modelo de desarrollo sostenible. El trabajo desarrollado representa la primera etapa de un proyecto estimulación territorial de tres años.
Author : Julián Osorio
Publisher : U. Externado de Colombia
ISBN 13 : 9587720806
Total Pages : 21 pages
Book Rating : 4.5/5 (877 download)
Download or read book Turismo y cultura: retos y perspectivas en América Latina written by Julián Osorio and published by U. Externado de Colombia. This book was released on 2014-06-19 with total page 21 pages. Available in PDF, EPUB and Kindle. Book excerpt: Este libro es un proyecto académico en el que se presentan diversos debates teóricos, reflexiones, casos de estudio y experiencias en los que se profundiza en diversos ejes de análisis sobre el fenómeno turístico, sus impactos, tensiones y prácticas sociales relacionadas con la cultura. Es un aporte al análisis y profundización de esta temática, dada su importante trascendencia en América Latina. Esperamos que los artículos, que han sido producto de la reflexión teórica o de la práctica investigativa, aporten al avance del conocimiento en la relación entre estos ejes, a partir de reflexiones teóricas, casos de estudio y análisis comparativos en relación con diversos territorios que le apuestan al turismo El libro se estructura en tres ejes de análisis. El primero, relacionado con las “Políticas públicas y el turismo cultural”; el segundo, enfocado a las “Dinámicas sociales, culturales y simbólicas en las relaciones entre turismo y cultura” y, el último, aporta a la comprensión de las “Tensiones e impactos del turismo sobre la cultura”. Con ello se espera cubrir un amplio espectro de enfoques que den cuenta de los retos a los que se deben enfrentar los hacedores de políticas públicas, los gestores, la academia y los actores locales, en relación con la implementación de proyectos y acciones en diversos territorios con múltiples dinámicas sociales asociadas a estos procesos. En este proyecto editorial se vincularon investigadores con 17 artículos que desde diversos lugares del continente aportaron su trabajo para que esta iniciativa fuera una realidad y se tejiera un collage de múltiples y variadas posturas sobre esta temática en la región. El libro aporta un sinnúmero de reflexiones e interrogantes que podrían derivar en un futuro en proyectos de investigación que permitan generar una mayor comprensión de las complejas relaciones entre cultura y turismo.
Author :
Publisher :
ISBN 13 :
Total Pages : 356 pages
Book Rating : 4.E/5 ( download)
Download or read book DICES written by and published by . This book was released on 2005 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt:
