Key Performance Indicators For Government And Non Profit Agencies

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Key Performance Indicators for Government and Non Profit Agencies

Author : David Parmenter
Publisher : John Wiley & Sons
ISBN 13 : 1118235304
Total Pages : 336 pages
Book Rating : 4.1/5 (182 download)

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Book Synopsis Key Performance Indicators for Government and Non Profit Agencies by : David Parmenter

Download or read book Key Performance Indicators for Government and Non Profit Agencies written by David Parmenter and published by John Wiley & Sons. This book was released on 2012-03-28 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winning techniques and strategies for nonprofits and government agencies in creating successful and critical key performance indicators By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. Key Performance Indicators for Government and Nonprofit Agencies: Implementing Winning KPIs is a proactive guide representing a significant shift in the way KPIs are developed and used, with an abundance of implementation tools for government agencies and nonprofit groups. Implementation variations and short cuts for government and not-for-profit organizations How to brainstorm performance measures Templates for reporting performance measures A resource kit for a consultant who is acting as a coach / facilitator to the in-house project team Also by David Parmenter: Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition Filled with numerous case studies and checklists to help readers develop their KPIs, this book shows government agencies and nonprofits how to select and implement winning key performance indicators to ensure that their performance management initiatives are successful.

Key Performance Indicators

Author : David Parmenter
Publisher : John Wiley & Sons
ISBN 13 : 1118044916
Total Pages : 260 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Key Performance Indicators by : David Parmenter

Download or read book Key Performance Indicators written by David Parmenter and published by John Wiley & Sons. This book was released on 2011-01-11 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Breathtaking in its simplicity and profound in its impact, Key Performance Indicators (KPI) distills the balanced scorecard process into twelve logical steps, equipping users with an implementation resource kit that includes questionnaires, worksheets, workshop outlines, and a list of over 500 performance measures. Author David Parmenter provides you with everything you need to master and implement a KPI-driven strategy.

Managing and Measuring Performance in Public and Nonprofit Organizations

Author : Theodore H. Poister
Publisher : John Wiley & Sons
ISBN 13 : 1118958551
Total Pages : 454 pages
Book Rating : 4.1/5 (189 download)

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Book Synopsis Managing and Measuring Performance in Public and Nonprofit Organizations by : Theodore H. Poister

Download or read book Managing and Measuring Performance in Public and Nonprofit Organizations written by Theodore H. Poister and published by John Wiley & Sons. This book was released on 2014-08-28 with total page 454 pages. Available in PDF, EPUB and Kindle. Book excerpt: New edition of a classic guide to ensuring effective organizational performance Thoroughly revised and updated, the second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more. The book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively. Includes significant updates that offer a more integrated approach to performance management and measurement Offers a detailed framework and instructions for developing and implementing performance management systems Shows how to apply the most effective performance management principles Reveals how to overcome the barriers to effective performance management Managing and Measuring Performance in Public and Nonprofit Organizations identifies common methodological and managerial problems that often confront managers in developing performance measurement systems, and presents a number of targeted strategies for the successful implementation of such systems in public and nonprofit organizations. This must-have resource will help leaders reach their organizational goals and objectives.

Measuring Performance in Public and Nonprofit Organizations

Author : Theodore H. Poister
Publisher : John Wiley & Sons
ISBN 13 : 047036517X
Total Pages : 315 pages
Book Rating : 4.4/5 (73 download)

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Book Synopsis Measuring Performance in Public and Nonprofit Organizations by : Theodore H. Poister

Download or read book Measuring Performance in Public and Nonprofit Organizations written by Theodore H. Poister and published by John Wiley & Sons. This book was released on 2008-03-11 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results-oriented management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance. Read a Charity Channel review: http://charitychannel.com/publish/templates/?a=36&z=25

Key Performance Indicators

Author : David Parmenter
Publisher : John Wiley & Sons
ISBN 13 : 1119620775
Total Pages : 389 pages
Book Rating : 4.1/5 (196 download)

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Book Synopsis Key Performance Indicators by : David Parmenter

Download or read book Key Performance Indicators written by David Parmenter and published by John Wiley & Sons. This book was released on 2019-10-29 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: The new edition of the bestselling guide on creating and using key performance indicators—offers significant new and revised content Key Performance Indicators (KPIs) help define and measure the organizational goals which are fundamental to an organization’s current and future success. Having solid KPIs is crucial for companies that are implementing performance management systems, such as balanced scorecards, six sigma, or activity-based management. In many organizations, KPIs are often too numerous, randomly assembled, and overly complex—essentially rendering them ineffectual, or at worse, counterproductive. Key Performance Indicators provides a model for simplifying the complex areas of KPIs while helping organizations avoid common mistakes and hazards. Now in its fourth edition, this bestselling guide has been extensively revised and updated to incorporate practical lessons drawn from major implementations. Fresh content includes a more concise KPI methodology with clear implementation guidance, original insights on how other areas of performance management can be corrected, and new in-depth case studies. A revised starter kit is included to identify critical success factors, and the KPI resource kit contains updated worksheets, workshop programs, and questionnaires. Helping readers to better define and measure progress toward goals, this important guide: Dispels the myths of performance measurement and explains a simple, yet powerful KPI methodology Explains the 12-step model for developing and using KPIs with guidelines Helps readers brainstorm performance measures, sell KPI projects to the Board and senior management, and accurately report performance Features the “KPI Project Leaders Corner” which provides readers with essential information and useful exercises Includes an array of practical tools—templates, checklists, performance measures—and a companion website (www.davidparmenter.com) Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, 4th Edition is important resource for C-suite executives, senior management, project teams, external project facilitators, and team coordinators involved in all aspects of performance management systems.

Performance Measurement in Non-Profit Organizations

Author : Patrizia Gazzola
Publisher : Taylor & Francis
ISBN 13 : 1000813207
Total Pages : 153 pages
Book Rating : 4.0/5 (8 download)

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Book Synopsis Performance Measurement in Non-Profit Organizations by : Patrizia Gazzola

Download or read book Performance Measurement in Non-Profit Organizations written by Patrizia Gazzola and published by Taylor & Francis. This book was released on 2022-09-26 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: Performance Measurement in Non-Profit Organizations: The Road to Integrated Reporting addresses the issue of performance measurement in nonprofit companies with the aim of defining a system of useful measures to understand, manage, and improve the performance of such companies by employing systems theory to examine their conditions of existence and manifestations of life. From the proposed company model follows that the system of performance measures should make it possible to keep under control both the productive transformation, with the physical-technical efficiency indicators, and the economic transformation, with the economic efficiency indicators, and the financial transformation with the financial efficiency indicators, and finally the managerial transformation with the effectiveness indicators, taking into account the degree of satisfaction of the expectations of the main categories of company stakeholders. Readers will understand that economic analysis alone is not sufficient to assess the performance of such organizations, but it is necessary to unite it with the analysis of sustainability dimensions. It would therefore be appropriate to draw up an integrated report that combines the economic and financial dimensions with the pillars of sustainability, as in the case of companies in the second sector. There is a gap in the literature in this area that this book aims to fill, making it a valuable resource to researchers, academics, and advanced students interested in performance evaluation of NPOs.

Performance Measurement

Author : Harry P Hatry
Publisher : Rowman & Littlefield
ISBN 13 : 1493083031
Total Pages : 343 pages
Book Rating : 4.4/5 (93 download)

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Book Synopsis Performance Measurement by : Harry P Hatry

Download or read book Performance Measurement written by Harry P Hatry and published by Rowman & Littlefield. This book was released on 2023-10-03 with total page 343 pages. Available in PDF, EPUB and Kindle. Book excerpt: Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program’s mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values, and describes numerous uses for performance information. Since the publication of the first edition in 1999, the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world. The new edition has been revised and expanded to address recent developments in the field, including the increased availability of computer technology in collecting and presenting information, the movement to use outcome data to improve services, and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.

Libraries and Key Performance Indicators

Author : Leo Appleton
Publisher : Chandos Publishing
ISBN 13 : 0081002556
Total Pages : 166 pages
Book Rating : 4.0/5 (81 download)

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Book Synopsis Libraries and Key Performance Indicators by : Leo Appleton

Download or read book Libraries and Key Performance Indicators written by Leo Appleton and published by Chandos Publishing. This book was released on 2017-07-27 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book’s main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes. Provides an overview of performance measurement tools for libraries Discusses KPIs in a broad context Offers an understanding of reporting, monitoring, and acting upon KPI data Provides best practice examples of Key Performance Indicators (KPIs) in libraries Includes practical and reusable examples of KPIs that can be applied in local contexts (a toolkit approach)

Balanced Scorecard

Author : Paul R. Niven
Publisher : John Wiley & Sons
ISBN 13 : 1118045262
Total Pages : 389 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Balanced Scorecard by : Paul R. Niven

Download or read book Balanced Scorecard written by Paul R. Niven and published by John Wiley & Sons. This book was released on 2011-01-04 with total page 389 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides an easy-to-follow roadmap for successfully implementing the Balanced Scorecard methodology in small- and medium-sized companies. Building on the success of the first edition, the Second Edition includes new cases based on the author's experience implementing the balanced scorecard at government and nonprofit agencies. It is a must-read for any organization interested in achieving breakthrough results.

Benchmarking in the Public and Nonprofit Sectors

Author : Patricia Keehley
Publisher : John Wiley & Sons
ISBN 13 : 0470275952
Total Pages : 257 pages
Book Rating : 4.4/5 (72 download)

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Book Synopsis Benchmarking in the Public and Nonprofit Sectors by : Patricia Keehley

Download or read book Benchmarking in the Public and Nonprofit Sectors written by Patricia Keehley and published by John Wiley & Sons. This book was released on 2008-04-15 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first edition of Benchmarking in the Public and Nonprofit Sectors offered public officials and administrators at all levels of government a unique and practical guide to identifying best practices and implementing them in their organizations. Based on the most current research, this new edition of the best-selling guide provides an updated, solution-driven methodology for benchmarking in both the public and nonprofit sectors. Unique in its focus solely on benchmarking, the authors take a step-by-step approach to two benchmarking techniques, differentiating between the two and then providing a new approach to solution-driven benchmarking that requires less time and fewer resources. Benchmarking in the Public and Nonprofit Sectors provides new tools, many updated case studies, and additional examples not only from government and nonprofit agencies, but also from the international community. This important resource will help practitioners implement a quick, proven method as they search for solutions to their most pressing problems. Praise for Benchmarking in the Public and Nonprofit Sectors "This is an important management tool for government and nonprofit managers to make their agencies more effective, efficient, and responsive to their constituencies." -W. David Patton, director, Center for Public Policy and Administration, University of Utah

Winning CFOs

Author : David Parmenter
Publisher : John Wiley & Sons
ISBN 13 : 1118025806
Total Pages : 255 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Winning CFOs by : David Parmenter

Download or read book Winning CFOs written by David Parmenter and published by John Wiley & Sons. This book was released on 2011-02-16 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: Better practices that today's CFOs can employ to bring value and efficiency to the teams that report to them Helping corporate accountants from the CFOs to the management accountant implement better practices that will make a difference to their finance team's performance, Winning CFOs shows corporate accountants how to create permanent improvements in their organization's processes. Provides better practice solutions the author has learned from more than 4,000 finance teams worldwide A to Z guidance on how to be an effective CFO Includes templates, checklists and implementation programs for process improvement Abundance of tools to ensure implementation of better practices Tips on how to develop winning leadership traits Winning CFOs shows corporate accountants how to radically transform their contribution to their organization, enhance their job satisfaction and profile, and leave a legacy of efficiency and effectiveness in every organization for which they work.

Performance and Public Value in the ÔHollow StateÕ

Author : LeRoux, Kelly
Publisher : Edward Elgar Publishing
ISBN 13 : 1802200398
Total Pages : 160 pages
Book Rating : 4.8/5 (22 download)

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Book Synopsis Performance and Public Value in the ÔHollow StateÕ by : LeRoux, Kelly

Download or read book Performance and Public Value in the ÔHollow StateÕ written by LeRoux, Kelly and published by Edward Elgar Publishing. This book was released on 2021-11-12 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: This innovative book sheds light on two key questions at the forefront of government-nonprofit partnerships: How are nonprofits performing? And does the involvement of nonprofits in a public service add public value?

Key Performance Indicators for Federal Facilities Portfolios

Author : National Research Council
Publisher : National Academies Press
ISBN 13 : 0309133521
Total Pages : 52 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Key Performance Indicators for Federal Facilities Portfolios by : National Research Council

Download or read book Key Performance Indicators for Federal Facilities Portfolios written by National Research Council and published by National Academies Press. This book was released on 2005-02-03 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: More than 30 federal departments and agencies with a wide range of missions and programs manage large inventories of facilities, also called portfolios. These portfolios range in size from a few hundred to more than a hundred thousand individual structures, buildings, and their supporting infrastructure. They are diverse in terms of facility types, mix of types, and geographic dispersal. For federal senior executives, facilities portfolio-related decisions revolve around the allocation of resources (staff, funding, time) for acquisition, renovation, operation, repair, and disposition of facilities. To make informed decisions, senior executives require information that will allow them to answer such questions as: What facilities do we have? What condition are they in? What facilities are needed to support the organization's missions? This study lays out a framework for developing and evaluating trends in facilities portfolio conditions, investments, and costs and identifies a set of key indicators that can be used to track performance over time. Some of the indicators are currently in use in some federal agencies; others will need to be developed.

Key Performance Indicators For Dummies

Author : Bernard Marr
Publisher : John Wiley & Sons
ISBN 13 : 1118913248
Total Pages : 326 pages
Book Rating : 4.1/5 (189 download)

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Book Synopsis Key Performance Indicators For Dummies by : Bernard Marr

Download or read book Key Performance Indicators For Dummies written by Bernard Marr and published by John Wiley & Sons. This book was released on 2015-01-22 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: A complete guide to using KPIs to drive organisational performance Is your business on track to achieve success? Key Performance Indicators For Dummies covers the essential KPIs that are useful to all kinds of businesses, and includes more than 100 different ways leaders can monitor and drive performance in their organisations. This book helps managers understand the crucial KPIs that should be implemented for all different aspects of the organisation, including financial performance, operational and internal processes, sales and marketing, customer satisfaction and more. Good KPIs should be unique to every business, as every business has different objectives. To meet this need, the book provides tools and templates that leaders can use to develop unique KPIs that best suit their particular organisation or industry. Learn to design KPIs that are unique to your business and fit closely to your strategic objectives Determine which KPI questions you should be asking to achieve the right insights for your business Learn the specific KPIs that are appropriate for different business circumstances Turn KPIs into deep insights by mastering related reporting and communications practices KPIs are a crucial part of every manager's toolkit, and are essential for helping to monitor the execution of business strategies and measure results. Key Performance Indicators For Dummies moves beyond a basic discussion of what KPIs are, and why they are needed to provide a complete guide for learning to design and use specific KPIs to drive organisational performance.

Performance and Productivity in Public and Nonprofit Organizations

Author : Evan M. Berman
Publisher : M.E. Sharpe
ISBN 13 : 9780765635259
Total Pages : 244 pages
Book Rating : 4.6/5 (352 download)

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Book Synopsis Performance and Productivity in Public and Nonprofit Organizations by : Evan M. Berman

Download or read book Performance and Productivity in Public and Nonprofit Organizations written by Evan M. Berman and published by M.E. Sharpe. This book was released on 2006 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies

Author : Paul R. Niven
Publisher : John Wiley & Sons
ISBN 13 :
Total Pages : 328 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies by : Paul R. Niven

Download or read book Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies written by Paul R. Niven and published by John Wiley & Sons. This book was released on 2003-06-25 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Today’s constituents and donors are better informed than at any time in history. That knowledge leads to a demand of accountability on your part to show results from the financial and human resources with which you’ve been entrusted. To do that you must demonstrate tangible results, and those results are best captured in performance measures." –from Chapter One Over the past decade, the Balanced Scorecard has become one of the business world’s leading methodologies for measuring organizational performance and achieving exceptional and sustainable results. From small-scale organizations to multinational conglomerates, the Balanced Scorecard has provided decision-makers with a tool to monitor their organizations from four broad, yet interrelated perspectives, and focus on those measures that are most critical to achieving success. And it’s not just private-sector firms that are benefiting from the power of the Balanced Scorecard. Public and nonprofit agencies are also discovering how they can reap the benefits of this proven tool by adapting the Scorecard approach to their own goals and situations. Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies shows how you can format the "geography" of the Balanced Scorecard to fit your nonprofit or public sector enterprise, and create a versatile framework for translating big-picture organizational strategies into specific operational objectives and measures ready for implementation. Providing a solid foundation of Balanced Scorecard knowledge from which to build, and then detailing how the approach can be tailored to the unique requirements and realities of organizations for which profit is not a primary imperative, this no-nonsense guidebook will provide you with the knowledge and confidence you need to: Determine needs and list specific objectives for using the Balanced Scorecard in your organization Gain the support of–and provide training for–team members and stakeholders Develop a functional and focused Balanced Scorecard, and maximize its effectiveness Government and nonprofit agencies today face increased pressure to implement effective performance management systems and improve operational efficiency, while simultaneously remaining focused on fulfilling their missions. Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies shows you how to translate today’s leading results-based management methodology to these vital sectors, and effect a truly transformational change in the way your organization measures, manages, and accomplishes its goals.

Organizing Innovation

Author : M. Veenswijk
Publisher : IOS Press
ISBN 13 : 1607501546
Total Pages : 256 pages
Book Rating : 4.6/5 (75 download)

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Book Synopsis Organizing Innovation by : M. Veenswijk

Download or read book Organizing Innovation written by M. Veenswijk and published by IOS Press. This book was released on 2006-04-13 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: New Public Management as an administrative reform ideology as well as conceptual innovation has changed the outlook of public administration during the last ten years. Public administration and public administration reform should not only be concerned with the improvement of the efficiency and coherence, which play an important role in public administration, but also with political values like liberty, equity and security as well as legal values like the rule of the law. The modernization agenda of public administration has a rather internal focus, while the ultimate test for the modernization of public administration is the way in which governments are able to respond to changing social, cultural and economic conditions and the ‘wicked’ policy problems which result from them. This publication contains interesting contributions to the science and practice of public administration.