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Keep Calm Because I Am A Guest Services Manager
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Book Synopsis The Emotional Organization by : Stephen Fineman
Download or read book The Emotional Organization written by Stephen Fineman and published by John Wiley & Sons. This book was released on 2009-02-09 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: This landmark collection is exclusively devoted to demonstrating/mapping (what is understood today about the power and structural effects of emotion and identity in organizations. Essays at the leading edge of research reveal the influence of workplace cultures, power, and institutional expectations, while also exploring the negative impacts of emotion management in the workplace. Brings together an international group of cutting-edge researchers to write critically about emotion in different organizational and cultural settings Includes research on policy, change, management and professional practice Exposes the influence of workplace cultures, power and institutional expectations on emotion Reveals the darker and oppressive features of emotion management in organizations Applies recent critical organizational theory to emotion.
Book Synopsis What Have We Learned? by : Charmine E. J. Härtel
Download or read book What Have We Learned? written by Charmine E. J. Härtel and published by Emerald Group Publishing. This book was released on 2011-07-29 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: The theme of this volume, What Have We Learned? Ten Years On, provides a wonderful tour of the ways in which emotions research has advanced the way in which we conceive of work and its possibilities for adding value to life.
Book Synopsis Leadership and Management Compendium by : David Obatomi
Download or read book Leadership and Management Compendium written by David Obatomi and published by AuthorHouse. This book was released on 2024-09-04 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: A complete dependence on capable leadership is one of few things every organisation has in common. In the absence of talented leadership, the workforce – and by extension the entire business – cannot achieve its full potential. Leadership & Management are two very different concepts, though are intrinsically interconnected. For an organisation to perform at its best, a strategic combination of both Leadership & Management is required. It’s one thing to master the art of effective delegation, instruction and supervision. It’s something else entirely to inspire a workforce to achieve more by setting a strong example. To become a talented manager and an inspiring leader is to enjoy extraordinary career prospects worldwide. This booklet is a compilation of all the assignments and answers provided through thorough research using a wide range of resources. It is anticipated that the compendium will be a valuable document to consult for anyone aspiring to be ab excellent managers or leaders in their organisation.
Download or read book The Machine written by Stijn Bronzwaer and published by Overamstel Uitgevers. This book was released on 2022-04-29 with total page 285 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the never-before told story of Booking's rise, zenith and moral decay
Book Synopsis 101 Ways to Improve Customer Service by : Lorraine L. Ukens
Download or read book 101 Ways to Improve Customer Service written by Lorraine L. Ukens and published by John Wiley & Sons. This book was released on 2007-07-13 with total page 397 pages. Available in PDF, EPUB and Kindle. Book excerpt: 101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.
Book Synopsis Human Resource Management by : Robert N. Lussier
Download or read book Human Resource Management written by Robert N. Lussier and published by SAGE Publications, Incorporated. This book was released on 2020-11-18 with total page 697 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written for both HRM majors and non-majors, Human Resource Management: Functions, Applications, and Skill Development equips students with the skills they need to recruit, select, train, and develop employees. Best-selling authors Robert N. Lussier and John R. Hendon explore the important strategic functions that HRM plays in today′s organizations. A wide variety of applications and exercises keep readers engaged and help them practice skills they can use in their personal and professional lives. The Fourth Edition brings all chapters up to date according to the SHRM 2018 Curriculum Guidebook; expands coverage on topics such as diversity and inclusion, AI, employee engagement, and pay equity; and features 17 new case studies on a range of organizations, including Starbucks and its response to the COVID-19 pandemic. This title is accompanied by a complete teaching and learning package. Digital Option / Courseware SAGE Vantage is an intuitive digital platform that delivers this text’s content and course materials in a learning experience that offers auto-graded assignments and interactive multimedia tools, all carefully designed to ignite student engagement and drive critical thinking. Built with you and your students in mind, it offers simple course set-up and enables students to better prepare for class. Assignable Video with Assessment Assignable video (available with SAGE Vantage) is tied to learning objectives and curated exclusively for this text to bring concepts to life. Assignable Self-Assessments Assignable self-assessments (available with SAGE Vantage) allow students to engage with the material in a more meaningful way that supports learning. LMS Cartridge Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site.
Book Synopsis Digital Influence on Consumer Habits by : Nripendra Singh
Download or read book Digital Influence on Consumer Habits written by Nripendra Singh and published by Emerald Group Publishing. This book was released on 2024-04-23 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Readers will learn service quality, peer pressure, online reviewers’ effect in the digital environment to aid in understanding the various risks and challenges involved in the digital environment, with examples of changing business and consumer scenario case studies as a result of Digital Transformation.
Book Synopsis Solving Management's Puzzle by : David Korponai
Download or read book Solving Management's Puzzle written by David Korponai and published by Trafford Publishing. This book was released on 2009-08-29 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fifty-six leadership lessons in dealing with people and problems; an unsophisticated look at the art of managing people through the eyes of a grass-roots manager.
Book Synopsis Modern Hotel Operations Management by : Michael Chibili
Download or read book Modern Hotel Operations Management written by Michael Chibili and published by Routledge. This book was released on 2017-10-03 with total page 658 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials including student tests, a glossary and PowerPoint slides.
Book Synopsis BTEC First Business Level 2 Assessment Guide: Unit 8 Recruitment, Selection and Employment by : Carole Trotter
Download or read book BTEC First Business Level 2 Assessment Guide: Unit 8 Recruitment, Selection and Employment written by Carole Trotter and published by Hodder Education. This book was released on 2013-08-30 with total page 73 pages. Available in PDF, EPUB and Kindle. Book excerpt: Take the guesswork out of BTEC assessment with sample student work and assessor feedback for all pass, merit and distinction criteria. By focusing on assessment this compact guide leads students through each pass, merit and distinction criterion by clearly showing them what they are required to do. Helps your students' to tackle the new exam with confidence with mock examination questions together with answers and feedback Provides a sample student answer for every single pass, merit and distinction criterion, together with detailed assessor's comments on how work can be improved, so that students know exactly what their work needs to show to hit their grade target Includes realistic model assignments that provide an opportunity to generate all evidence, with each criterion and grade clearly indicated. Supports students with detailed revision-style summaries of all the learning aims from the unit allowing them to quickly find the facts and ideas they will need for their assessment. Enables you to customise your course to the units you deliver when used alongside other guides in the series
Book Synopsis Effective Guest House Management by : Ronelle Henning
Download or read book Effective Guest House Management written by Ronelle Henning and published by Juta and Company Ltd. This book was released on 2008-09 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Beginning with information on how to build, equip, and decorate a guest house, this guide reveals how to deal with guests from reservation to checkout, all while providing world-class customer service and value for the money.
Book Synopsis Complaint Management Excellence by : Sarah Cook
Download or read book Complaint Management Excellence written by Sarah Cook and published by Kogan Page Publishers. This book was released on 2012-05-03 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones. Complaint Management Excellence provides practical advice, tools and techniques for managers to adopt when managing any complaints that come into their organisation. In order to arrive at a culture where complaints are welcomed, the underlying values, processes, structure, strategy and people within an organization all need to be aligned with, and respect, customer needs. Not only does this improve the long-terms prospects for the company itself, but can have a tremendous knock-on effect in terms of boosting employee morale and engagement. With case studies from companies as diverse as John Lewis, Waitrose, DHL, Hilton Hotels, the Starwood group (including Four Seasons and Ritz Carlton hotels) and BT, Complaint Management Excellence explains what customers are really looking for when they make a complaint, how to avoid conflict and how managers can lead culture change to ensure the best experience for all customers and clients.
Book Synopsis Practice Management for Healthcare Professionals by : Drew Stevens
Download or read book Practice Management for Healthcare Professionals written by Drew Stevens and published by Momentum Press. This book was released on 2015-10-29 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: Healthcare is one field that remains a growing industry, according to the U.S. Bureau of Labor. As the youngest baby boomers continue to ascend in age, the need to employ qualified health care personnel to both prevent and treat medical issues increases. BLS suggests that there will be substantial growth of people in the healthcare field, from practitioners to operations personnel in administration and technology. Yet, many in the field struggle. This book provides relevant, pertinent, and focused information to aid a new or existing practice. The author, a well-respected international practice management consultant and medical practice coach, offers insights to revive a struggling practice. He provides frameworks, templates, and scripts that practices can immediately use.
Book Synopsis Handbook of Person-Centered Mental Health Care by : Nosheen Akhtar
Download or read book Handbook of Person-Centered Mental Health Care written by Nosheen Akhtar and published by Hogrefe Publishing GmbH. This book was released on 2020-10-26 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical tools for putting people at the center of mental health care Person-centered mental health care is essential for keeping service users at the center of care. This handbook uses practical examples across health care, research, education, and leadership to illustrate how to implement person-centered approaches for and with the growing population of service users who have mental health challenges. Looking at the different service user encounters enables service providers to envision the effective, comprehensive implementation of person-centered care. Each chapter follows a concrete example exploring different techniques, tools, and resources that can be used with service users who have mental health challenges. An appendix provides the handouts in online, printable form. Written by experts in person-centered care who have diverse experiences with mental health-related practices, policies, research, and education, this comprehensive handbook is a valuable resource for psychiatrists and other mental health practitioners,researchers, educators, and policy makers who work with people who have mental health challenges as well as for service users and their families.
Book Synopsis This Team Is Ruining My Life (But I Love Them) by : Steve "Dangle" Glynn
Download or read book This Team Is Ruining My Life (But I Love Them) written by Steve "Dangle" Glynn and published by ECW Press. This book was released on 2019-03-19 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Steve Dangle’s incredible odyssey, from self-starting Leafs lover to sports-media star How do you turn ranting about hockey into a career? Steve “Dangle” Glynn is a YouTuber, podcaster, and sports personality from Toronto, who managed to turn a 16-second online rant about the Maple Leafs into a career in sports media. From video blogging in his parents’ house at 19 to yelling on televisions across Canada at 28, Dangle has been involved with some of the most important sports companies in the country. In between tales of Steve’s adventures, both online and off, This Team Is Ruining My Life is also a kind of how-to (or how-not-to) guide: in an ever-evolving media landscape, sometimes you have to get creative to find the job you want. This is Steve Dangle and his accidentally on purpose journey through sports media so far.
Download or read book Fashion written by Michele M. Granger and published by A&C Black. This book was released on 2012-03-20 with total page 495 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explores all fashion careers, the education and training required for each position, and how it relates to the industry as a whole.
Book Synopsis Handbook of Comparative and Development Public Administration by : Ali Farazmand
Download or read book Handbook of Comparative and Development Public Administration written by Ali Farazmand and published by CRC Press. This book was released on 2019-02-21 with total page 1160 pages. Available in PDF, EPUB and Kindle. Book excerpt: With contributions from nearly 80 international experts, this comprehensive resource covers diverse issues, aspects, and features of public administration and policy around the world. It focuses on bureaucracy and bureaucratic politics in developing and industrialized countries and emphasizing administrative performance and policy implementation, as well as political system maintenance and regime enhancement. The book covers the history of public administration and bureaucracy in Persia, Greece, Rome, and Byzantium and among the Aztecs, Incas, and Mayas, public administration in small island states, Eastern Europe, and ethics and other contemporary issues in public administration.
