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Author : Ian Sanderson
Publisher :
ISBN 13 :
Total Pages : 4 pages
Book Rating : 4.:/5 (591 download)
Download or read book Jobcentre Plus National Customer Satisfaction Survey 2004 written by Ian Sanderson and published by . This book was released on 2004 with total page 4 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Ian Sanderson
Publisher :
ISBN 13 :
Total Pages : 124 pages
Book Rating : 4.F/5 ( download)
Download or read book Jobcentre Plus National Customer Satisfaction Survey 2005 written by Ian Sanderson and published by . This book was released on 2005 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Ian Sanderson
Publisher :
ISBN 13 : 9781843883494
Total Pages : 81 pages
Book Rating : 4.8/5 (834 download)
Download or read book Jobcentre Plus National Customer Satisfaction Survey 2004 written by Ian Sanderson and published by . This book was released on 2004 with total page 81 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Steven G. Johnson
Publisher :
ISBN 13 :
Total Pages : 156 pages
Book Rating : 4.F/5 ( download)
Download or read book Jobcentre Plus Customer Satisfaction written by Steven G. Johnson and published by . This book was released on 2006 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Jo Corkett
Publisher :
ISBN 13 :
Total Pages : 244 pages
Book Rating : 4.F/5 ( download)
Download or read book Jobcentre Plus Evaluation written by Jo Corkett and published by . This book was released on 2005 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Steven G. Johnson
Publisher : Nicholson
ISBN 13 :
Total Pages : 120 pages
Book Rating : 4.F/5 ( download)
Download or read book Jobcentre Plus Customer Satisfaction Survey 2007 written by Steven G. Johnson and published by Nicholson. This book was released on 2008 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This report presents findings from the 2007 Jobcentre Plus Customer Satisfaction Survey, which involved telephone interviews with a representative sample of 4,228 Jobcentre Plus customers. The survey collected information on customers' use of different Jobcentre Plus services and the extent to which they were satisfied with the services they received. Results are disaggregated by benefit type, region and demographic characteristics; multivariate analysis highlights the main drivers of customer satisfaction and dissatisfaction. Finally, the report suggests a number of implications of the survey results for actions that may help to increase levels of customer satisfaction, focusing on communication with customers and the consistency of the service provided."--DWP Website.
Author : Great Britain. National Audit Office
Publisher : The Stationery Office
ISBN 13 : 9780102954784
Total Pages : 44 pages
Book Rating : 4.9/5 (547 download)
Download or read book Department for Work and Pensions written by Great Britain. National Audit Office and published by The Stationery Office. This book was released on 2009 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Department for Work and Pensions has made progress in reducing the number of leaflets that it produces for its customers and in making application forms simpler and shorter. The Department has significantly changed the way in which it provides information in recent years with a growth in telephone enquiries and in online provision. The Department has reduced the quantity of leaflets that it produces for customers, from 208 different leaflets in 2005 at a cost of �10.3 million to 53 leaflets in 2008 costing �1.7 million. It has also reduced the length of most of its forms, though some are unnecessarily long and guidance notes are complicated and the Department's computer generated letters are overly long and confusing for customers. The Department has put telephone calls at the centre of its application process. It is also increasingly using the internet to communicate with customers. In response to the rise in applications for the Jobseeker's Allowance, up by 81 per cent in the six months to January 2009, the Department plans to implement systems giving customers the option of full online applications for contributory Jobseeker's Allowance from summer 2009, rather than February 2010 as originally planned. Cost efficiencies from online provision have still to be realised fully. Though forms can be downloaded from the internet it is not yet possible to apply for most benefits online, meaning that staff and customer time is taken up handling claims over the telephone or face to face.
Author : Ian Sanderson
Publisher :
ISBN 13 : 9781843882190
Total Pages : 67 pages
Book Rating : 4.8/5 (821 download)
Download or read book Jobcentre Plus National Customer Satisfaction Survey, 2003 written by Ian Sanderson and published by . This book was released on 2003 with total page 67 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Karen Bunt
Publisher :
ISBN 13 :
Total Pages : 162 pages
Book Rating : 4.F/5 ( download)
Download or read book Jobcentre Plus Employer (market View) Survey 2004 written by Karen Bunt and published by . This book was released on 2005 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Colin Talbot
Publisher :
ISBN 13 :
Total Pages : 74 pages
Book Rating : 4.F/5 ( download)
Download or read book Jobcentre Plus Customer Service Performance and Delivery written by Colin Talbot and published by . This book was released on 2005 with total page 74 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Great Britain. Parliament. House of Commons
Publisher :
ISBN 13 :
Total Pages : 1382 pages
Book Rating : 4.:/5 (31 download)
Download or read book Parliamentary Debates (Hansard). written by Great Britain. Parliament. House of Commons and published by . This book was released on 2007 with total page 1382 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Maria Hudson
Publisher :
ISBN 13 :
Total Pages : 170 pages
Book Rating : 4.F/5 ( download)
Download or read book Ethnic Minority Perceptions and Experiences of Jobcentre Plus written by Maria Hudson and published by . This book was released on 2006 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Great Britain: Parliament: House of Commons: Public Administration Select Committee
Publisher : The Stationery Office
ISBN 13 : 9780215520708
Total Pages : 144 pages
Book Rating : 4.5/5 (27 download)
Download or read book Parliamentary Commissions of Inquiry written by Great Britain: Parliament: House of Commons: Public Administration Select Committee and published by The Stationery Office. This book was released on 2008 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report considers the case for Parliament to be able to initiate and conduct inquiries into serious and significant matters of public concern. It takes up the recommendationmade by this committiee's predecessor Committee (in the Government by Inquiry Report) that there should be a parliamentary mechanism for initiating inquiries. These would take the form of Parliamentary Commissions of Inquiry, composed of parliamentarians and others. In the Report, the committee examines the justification for creating Parliamentary Commissions of Inquiry in particular, that they would enable Parliament to hold the Executive to account more effectively. Then it covers some of the practical issues involved in setting up inquiries of this nature: how Parliament could instigate an inquiry, its composition, and its operation and powers. The committee concludes that it is crucial, in constitutional sense, that Parliament has the necessary powers and abilities to scrutinise the Executive and hold it to account. Proper parliamentary scrutiny should include the ability to establish and undertake inquiries into significant matters of public concern. Parliament has, in the past, conducted investigationsof this kind and as the great forum of the nation, should be expected to do so. The committee's recommendation for Parliamentary Commissions of Inquiry would promoteeffective parliamentary accountability by creating a process for Parliament to initiate inquirieswhere it rather than the Executive sees fit.
Author : Millar, Jane
Publisher : Policy Press
ISBN 13 : 1447319974
Total Pages : 311 pages
Book Rating : 4.4/5 (473 download)
Download or read book Understanding social security (Second edition) written by Millar, Jane and published by Policy Press. This book was released on 2009-02-02 with total page 311 pages. Available in PDF, EPUB and Kindle. Book excerpt: In an increasingly risky world the need for social security support is greater than ever. Benefits and tax credits aim to provide protection against economic risks, help families with the costs of bringing up children, enable people to save for retirement, and provide support in old age. Key goals are to redistribute income to alleviate poverty and help people maintain living standards across the lifecourse. Reform of the social security and tax systems has been at the heart of the UK Labour government's aspirations to modernise the welfare state since 1997 with major changes in both policy and administration. This second edition of the important text, Understanding Social Security, reviews these policy developments, giving readers the information and analytical tools to make sense of policy debates and reforms and to evaluate options for the future. The chapters have been extensively updated since the first edition, with new chapters on social security reform, inequalities and social security, and the new 'welfare market'. The main topics covered include: · the social security safety net · racism, ethnicity, migration · social security governance · global social security · social security and the life course · the challenge of childhood poverty · reforming pensions · welfare to work · sickness, incapacity and disability · tax credits · service delivery information technology The book provides a critical examination of social security policy and practice and is essential reading for students of social policy, social work and sociology, as well as policy-makers and practitioners in the fields of social security, welfare-to-work, employment, anti-poverty strategies and welfare rights. It will be of interest to those interested in recent policy developments in these areas, emerging issues and debates, and in wider issues of the modernisation of the welfare state.
Author : Al Ajeeli, Abid Thyab
Publisher : IGI Global
ISBN 13 : 1615207902
Total Pages : 556 pages
Book Rating : 4.6/5 (152 download)
Download or read book Handbook of Research on E-Services in the Public Sector: E-Government Strategies and Advancements written by Al Ajeeli, Abid Thyab and published by IGI Global. This book was released on 2010-08-31 with total page 556 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book assists its readers in recommending formulation of ICT strategies for e-government implementation and maintenance from the perspective of acknowledging the importance of e-Governance for building institutions to achieve transparency and accountability, and eventually democratic governance"--Provided by publisher.
Author :
Publisher :
ISBN 13 :
Total Pages : 624 pages
Book Rating : 4.:/5 (334 download)
Download or read book Labour Market Trends written by and published by . This book was released on 2004-12 with total page 624 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Great Britain. Office of the Deputy Prime Minister
Publisher :
ISBN 13 :
Total Pages : 186 pages
Book Rating : 4.F/5 ( download)
Download or read book Improving Services, Improving Lives written by Great Britain. Office of the Deputy Prime Minister and published by . This book was released on 2005 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt:
