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Jobcentre Plus Customer Survey 2011
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Book Synopsis Jobcentre Plus Customer Survey 2011 by : Nicholas Howat
Download or read book Jobcentre Plus Customer Survey 2011 written by Nicholas Howat and published by . This book was released on 2011 with total page 39 pages. Available in PDF, EPUB and Kindle. Book excerpt: "In 2010 a feasibility study into the future of the Jobcentre Plus Customer Survey recommended several changes to the research including a move to more regular surveys and changes to the structure of the questionnaire ... The main objective of the new survey is to monitor satisfaction with the service by identifying particular elements which lead to higher and lower levels of satisfaction. The survey also helps to identify elements of the service that generate unnecessary contacts and leads to inefficiencies in delivery. This report presents the findings from the first year of the new survey ..." -- Back cover.
Book Synopsis Responding to Change in Jobcentres by : Great Britain: National Audit Office
Download or read book Responding to Change in Jobcentres written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2013-02-13 with total page 50 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Department for Work and Pensions' network of jobcentres has coped well in the face of the economic downturn but it must improve how it tracks and understands performance. In six months (between September 2008 and March 2009), Jobseeker's Allowance claimant numbers increased by two-thirds (from 0.9 million to 1.5 million). The Department relaxed requirements about the activities that jobcentre staff needed to undertake during 2008-09 and 2009-10, which meant jobcentres were able to prioritize checking eligibility for benefits and making sure claimants were paid. However, although the Department has continued to pursue efficiency, variations in case load across jobcentres suggest further gains may be possible. The Department has simplified its performance measures and now primarily targets the move by claimants away from benefits, or 'off-flow'but this gives no information about how individual jobcentres perform in supporting claimants to work. In 40 per cent of cases, the reason for moving off benefits is simply not recorded or claimants may have moved onto other benefits, been imprisoned or ceased claiming without taking up work. The Department has yet to decide how to adapt off-flow measures after the introduction of Universal Credit, which merges out-of-work and in-work benefits. The need to understand performance has been increased by the Department's move away from nationally mandated processes towards encouraging jobcentre staff to tailor support for claimants. While flexibility encourages local innovation, the Department needs to broaden its evaluation of new approaches and improve performance measures if greater flexibility is to lead to better services.
Book Synopsis The Shame of It by : Gubrium, Erika K.
Download or read book The Shame of It written by Gubrium, Erika K. and published by Policy Press. This book was released on 2013-12-11 with total page 247 pages. Available in PDF, EPUB and Kindle. Book excerpt: The shame experienced by people living in poverty has long been recognised. Nobel laureate and economist, Amartya Sen, has described shame as the irreducible core of poverty. However, little attention has been paid to the implications of this connection in the making and implementation of anti-poverty policies. This important volume rectifies this critical omission and demonstrates the need to take account of the psychological consequences of poverty for policy to be effective. Drawing on pioneering empirical research in countries as diverse as Britain, Uganda, Norway, Pakistan, India, South Korea and China, it outlines core principles that can aid policy makers in policy development. In so doing, it provides the foundation for a shift in policy learning on a global scale and bridges the traditional distinctions between North and South, and high-, middle- and low-income countries. This will help students, academics and policy makers better understand the reasons for the varying effectiveness of anti-poverty policies.
Book Synopsis The Jobseeker's Allowance (Employment, Skills and Enterprise Scheme) Regulations 2011 (S.I.2011 No.917) by : Social Security Advisory Committee
Download or read book The Jobseeker's Allowance (Employment, Skills and Enterprise Scheme) Regulations 2011 (S.I.2011 No.917) written by Social Security Advisory Committee and published by The Stationery Office. This book was released on 2011-03-31 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Employment, Skills and Enterprise Scheme covers four initiatives: (i) Skill Conditionality aimed at improving take-up of help and support for those claimants with an identified skills need that is a barrier to them gaining and keeping employment; (ii) Service Academies will give pre-employment training and work experience leading to a guaranteed interview; (iii) the New Enterprise Allowance will promote self-employment under the guidance of a business mentor; (iv) the Work Programme will provide back to work support for a wide range of claimants. The Social Security Advisory Committee broadly welcomes the schemes, but believes they would be attractive to claimants without the sanctions-based conditionality attached to them. The Government does not agree with that key recommendation. Overall, the Government accepts or partially accepts ten, and rejects five, of the Committee's recommendations.
Author :Great Britain: Parliament: House of Commons: Environmental Audit Committee Publisher :Stationery Office ISBN 13 :9780215059093 Total Pages :160 pages Book Rating :4.0/5 (59 download)
Book Synopsis Transport and accessibility to public services by : Great Britain: Parliament: House of Commons: Environmental Audit Committee
Download or read book Transport and accessibility to public services written by Great Britain: Parliament: House of Commons: Environmental Audit Committee and published by Stationery Office. This book was released on 2013-06-24 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report looks at progress on improving accessibility since 2003 and ways of improving accessibility. Problems with transport provision and the location of services can reinforce social exclusion by preventing people from accessing key local services and undermines government policies to tackle worklessness, increase participation in education, reduce crime and narrow health inequalities. Insufficient progress has been made since the 2003 Social Exclusion Unit's Making the Connections report, many findings of which are relevant today. There is evidence that accessibility is worsening, driven by tight budgets in central and local government. Accessibility statistics show travel times to key services steadily increasing over time, particularly for access to hospitals. The Department for Transport needs to focus more closely on improving accessibility as well as on supporting the economy. Existing transport funding could be better coordinated and directed to 'accessibility'-focused initiatives, which will have a swifter impact on people's well-being than large infrastructure projects. The social value of transport and accessibility needs to be explicitly considered in policy-making and in the planning system and should no longer be seen as a second-order criterion.The Committee believes it will take time for any improvements to make a noticeable difference. Their recommendations focus on improving how government operates rather than funding. Central government cannot abdicate its role in coordinating action across departmental silos and helping local authorities and service providers to share best practice. Accessibility planning, introduced by Making the Connections, has had limited success and needs to be re-energised.
Book Synopsis The Jobseeker's Allowance (Mandatory Work Activity Scheme) Regulations 2011 (S.I. 2011 No. 688) by : Social Security Advisory Committee
Download or read book The Jobseeker's Allowance (Mandatory Work Activity Scheme) Regulations 2011 (S.I. 2011 No. 688) written by Social Security Advisory Committee and published by The Stationery Office. This book was released on 2011-03-14 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: The large majority of those claiming Jobseeker's Allowance make every effort to find work. But some customers do just enough to meet the conditions of their claim while at the same time continually failing to demonstrate the focus and discipline that is a key requirement of finding, securing and retaining employment. Mandatory Work Activity is being introduced to enable advisers to address this problem, supporting this particular group of customers at the earliest possible stage. But the Committee finds that published evidence is at best ambivalent about the chances of such 'workfare' type activity improving outcomes for people who are out of work. It is worried about the precedent set by appearing to punish claimants who are satisfying the conditionality rules (otherwise they would be subject to a sanction) but who, in the view of a Personal Adviser appear to display what is deemed to be the 'wrong attitude'. The Committee's key recommendation is that the introduction of this scheme should not continue. Its concerns cover the general principles of the proposals; the way participants will be selected; how placements will be structured and monitored; and the sanction regime attached. The Government, however, does not accept the Committee's recommendations or suggestion that the scheme is a punishment, and sets out its reasons for its position. The proposals are to go ahead.
Author :Great Britain: Parliament: House of Commons: Committee of Public Accounts Publisher :Stationery Office ISBN 13 :9780215058966 Total Pages :56 pages Book Rating :4.0/5 (589 download)
Book Synopsis Department for Work and Pensions by : Great Britain: Parliament: House of Commons: Committee of Public Accounts
Download or read book Department for Work and Pensions written by Great Britain: Parliament: House of Commons: Committee of Public Accounts and published by Stationery Office. This book was released on 2013-06-19 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt: On its own, the number of people who stop claiming benefits is a flawed measure of how effective jobcentres are. The DWP needs to be clear how it will measure the performance of jobcentres under Universal Credit and understand what happens to claimants. The Department needs this information to see whether its interventions are achieving a long-term reduction in the number claiming benefits. At present 40 per cent of individuals reclaim benefit within 6 months with 60 per cent reclaiming within 2 years. Claimants who don't look for work should face consequences. But there is a risk that sanctions unfairly penalize the most vulnerable claimants, particularly those with mental health problems. Those at risk of sanctions should be given a written warning. The Department also needs to monitor by claimant group and jobcentre how many claimants are being penalized. Information is needed on how different jobcentres are managing their caseloads so that good practice can be identified and disseminated. Local flexibility also opens up the possibility that harder to help claimants, such as those with disabilities, get 'parked'. The Department needs to look closely at its ability to support disabled claimants, particularly given that these groups suffer poor outcomes under the Work Programme. Jobcentres will have to cater for new claimant groups as a consequence of the introduction of Universal Credit. People will also increasingly manage benefit claims and job searches online. Some claimants will inevitably struggle, which will increase the burden on third parties such as libraries and Citizens Advice which are themselves under severe pressure
Book Synopsis Explaining Levels of Customer Satisfaction with First Contact with Jobcentre Plus by : Alex Nunn
Download or read book Explaining Levels of Customer Satisfaction with First Contact with Jobcentre Plus written by Alex Nunn and published by . This book was released on 2009 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Jobcentre Plus Customer Satisfaction Survey 2007 by : Steven G. Johnson
Download or read book Jobcentre Plus Customer Satisfaction Survey 2007 written by Steven G. Johnson and published by Nicholson. This book was released on 2008 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This report presents findings from the 2007 Jobcentre Plus Customer Satisfaction Survey, which involved telephone interviews with a representative sample of 4,228 Jobcentre Plus customers. The survey collected information on customers' use of different Jobcentre Plus services and the extent to which they were satisfied with the services they received. Results are disaggregated by benefit type, region and demographic characteristics; multivariate analysis highlights the main drivers of customer satisfaction and dissatisfaction. Finally, the report suggests a number of implications of the survey results for actions that may help to increase levels of customer satisfaction, focusing on communication with customers and the consistency of the service provided."--DWP Website.
Book Synopsis Jobcentre Plus National Customer Satisfaction Survey 2005 by : Ian Sanderson
Download or read book Jobcentre Plus National Customer Satisfaction Survey 2005 written by Ian Sanderson and published by . This book was released on 2005 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Jobcentre Plus National Customer Satisfaction Survey, 2003 by : Ian Sanderson
Download or read book Jobcentre Plus National Customer Satisfaction Survey, 2003 written by Ian Sanderson and published by . This book was released on 2003 with total page 67 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Jobcentre Plus National Customer Satisfaction Survey 2004 by : Ian Sanderson
Download or read book Jobcentre Plus National Customer Satisfaction Survey 2004 written by Ian Sanderson and published by . This book was released on 2004 with total page 4 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Death and Social Policy in Challenging Times by : Kate Woodthorpe
Download or read book Death and Social Policy in Challenging Times written by Kate Woodthorpe and published by Springer. This book was released on 2016-04-08 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: The study of death has the capacity to bring together a range of policy areas. Yet death is often overlooked within policy debates in the UK and beyond, and within gerontology. Bringing together a range of scholars engaged in policy associated with death, this collection provides a holistic account of how death factors in social policy. Within this, issues covered include inheritance, palliative care, euthanasia, funeral costs, bereavement support, marginalised deaths and disposal practices. At the heart of the book, the volume recognises that the issues identified are likely to intensify and expand over the next twenty years, as death rates continue to rise.
Author :Great Britain. Parliament. House of Commons. Committee of Public Accounts Publisher :The Stationery Office ISBN 13 :9780215523556 Total Pages :40 pages Book Rating :4.5/5 (235 download)
Book Synopsis The Roll-out of the Jobcentre Plus Office Network by : Great Britain. Parliament. House of Commons. Committee of Public Accounts
Download or read book The Roll-out of the Jobcentre Plus Office Network written by Great Britain. Parliament. House of Commons. Committee of Public Accounts and published by The Stationery Office. This book was released on 2008 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: Between 2002 and 2008 the Department for Work and Pension replaced over 1,500 jobcentres and social security offices across Great Britain with a network of just over 800 modernised Jobcentre Plus offices. The aim was to improve significantly the job-seeking experience and the delivery of benefits by providing a service similar to that offered by a bank or modern retailer. To achieve such a radical shift the Department merged the Employment Service and the Benefits Agency into a new integrated service Jobcentre Plus. This roll-out was one of the largest public sector construction programmes undertaken in the UK in recent years. Having learnt lessons from early difficulties, the project was successful in delivering nearly all the planned offices, while making savings against the original budget of £2.2 billion. The estate rationalisation generated savings of £135 million a year, and the Department estimates that the roll-out will ultimately lead to cumulative benefits of £6 billion. The successful delivery of the programme can be attributed to sound governance, intelligent use of existing guidance and external advice, strong support from the leadership of the organisation and, critically, the consistent senior management team. The successful implementation of the project has important lessons for other major government programmes.
Book Synopsis Feasibility Study for the Future Jobcentre Plus Customer Satisfaction Survey by : Eleni Romanou
Download or read book Feasibility Study for the Future Jobcentre Plus Customer Satisfaction Survey written by Eleni Romanou and published by . This book was released on 2010 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Jobcentre Plus has traditionally conducted a biennial customer satisfaction survey and follow-up qualitative study in order to monitor levels of customer satisfaction and identify potential areas for improvement. It was necessary to update the survey questionnaire to ensure it captures the key indicators of Departmental Strategic Objective Seven (DSO7), and to increase the frequency of reporting to enable faster implementation of operational changes in response to findings. This report presents findings from a feasibility study which explores potential design options for a new measure of Jobcentre Plus customer satisfaction.
Book Synopsis Connecting People with Jobs Activation Policies in the United Kingdom by : OECD
Download or read book Connecting People with Jobs Activation Policies in the United Kingdom written by OECD and published by OECD Publishing. This book was released on 2014-07-15 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report examines recent activation policies in the United Kingdom aimed at moving people back into work. It offers insight into how countries can improve the effectiveness of their employment services and also control spending on benefits.
Book Synopsis HC 59 - Well-Being - HC 59 by : Great Britain: Parliament: House of Commons: Environmental Audit Committee
Download or read book HC 59 - Well-Being - HC 59 written by Great Britain: Parliament: House of Commons: Environmental Audit Committee and published by The Stationery Office. This book was released on 2014-06-05 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Government's ’Natural Capital Committee', set up to check how far the Government bases its policies on the cost the benefits the UK derives from its natural environment - such as clean air, water, food and recreation - should be put on a permanent statutory footing, the Environmental Audit Committee recommends. The NCC was set up in May 2012 with a three-year remit that ends just before the General Election. It has produced 2 progress reports so far, highlighting gaps in the available data on these factors and calling for a 25-year plan to plug the gaps and start using the information in Government decisions. But the Government has yet to respond in detail to those NCC reports. The environment is just one strand of a wider view of people's well-being, which also addresses people's economic and social circumstances, as well as their view of the satisfaction they get from their lives. In November 2010, the Prime Minister launched a programme to measure well-being to complement economic statistics like ’GDP' in - "measuring our progress as a country". However, more than three years since then, the Committee note, our quality of life is not yet receiving the same attention as those economic metrics. The Committee highlight the links being uncovered in the statistics between people's view of their well-being and their background and circumstances - for example the link between well-being and people's health, marital status or religion. But the MPs warn that the data are not yet sufficiently robust to support a single metric that could encompass well-being and which could be set alongside GDP.
