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Author : Colin Talbot
Publisher :
ISBN 13 :
Total Pages : 74 pages
Book Rating : 4.F/5 ( download)
Download or read book Jobcentre Plus Customer Service Performance and Delivery written by Colin Talbot and published by . This book was released on 2005 with total page 74 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Steven G. Johnson
Publisher :
ISBN 13 :
Total Pages : 156 pages
Book Rating : 4.F/5 ( download)
Download or read book Jobcentre Plus Customer Satisfaction written by Steven G. Johnson and published by . This book was released on 2006 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Alex Nunn
Publisher :
ISBN 13 :
Total Pages : 126 pages
Book Rating : 4.F/5 ( download)
Download or read book Explaining Levels of Customer Satisfaction with First Contact with Jobcentre Plus written by Alex Nunn and published by . This book was released on 2009 with total page 126 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Steven G. Johnson
Publisher : Nicholson
ISBN 13 :
Total Pages : 120 pages
Book Rating : 4.F/5 ( download)
Download or read book Jobcentre Plus Customer Satisfaction Survey 2007 written by Steven G. Johnson and published by Nicholson. This book was released on 2008 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This report presents findings from the 2007 Jobcentre Plus Customer Satisfaction Survey, which involved telephone interviews with a representative sample of 4,228 Jobcentre Plus customers. The survey collected information on customers' use of different Jobcentre Plus services and the extent to which they were satisfied with the services they received. Results are disaggregated by benefit type, region and demographic characteristics; multivariate analysis highlights the main drivers of customer satisfaction and dissatisfaction. Finally, the report suggests a number of implications of the survey results for actions that may help to increase levels of customer satisfaction, focusing on communication with customers and the consistency of the service provided."--DWP Website.
Author : Ian Sanderson
Publisher :
ISBN 13 :
Total Pages : 124 pages
Book Rating : 4.F/5 ( download)
Download or read book Jobcentre Plus National Customer Satisfaction Survey 2005 written by Ian Sanderson and published by . This book was released on 2005 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Eleni Romanou
Publisher :
ISBN 13 : 9781847128072
Total Pages : 172 pages
Book Rating : 4.1/5 (28 download)
Download or read book Feasibility Study for the Future Jobcentre Plus Customer Satisfaction Survey written by Eleni Romanou and published by . This book was released on 2010 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Jobcentre Plus has traditionally conducted a biennial customer satisfaction survey and follow-up qualitative study in order to monitor levels of customer satisfaction and identify potential areas for improvement. It was necessary to update the survey questionnaire to ensure it captures the key indicators of Departmental Strategic Objective Seven (DSO7), and to increase the frequency of reporting to enable faster implementation of operational changes in response to findings. This report presents findings from a feasibility study which explores potential design options for a new measure of Jobcentre Plus customer satisfaction.
Author : Lynne Dowson
Publisher :
ISBN 13 :
Total Pages : 4 pages
Book Rating : 4.:/5 (591 download)
Download or read book Jobcentre Plus Customer Satisfaction 2003 written by Lynne Dowson and published by . This book was released on 2004 with total page 4 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Great Britain. Parliament. House of Commons. Committee of Public Accounts
Publisher : The Stationery Office
ISBN 13 : 9780215523556
Total Pages : 40 pages
Book Rating : 4.5/5 (235 download)
Download or read book The Roll-out of the Jobcentre Plus Office Network written by Great Britain. Parliament. House of Commons. Committee of Public Accounts and published by The Stationery Office. This book was released on 2008 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: Between 2002 and 2008 the Department for Work and Pension replaced over 1,500 jobcentres and social security offices across Great Britain with a network of just over 800 modernised Jobcentre Plus offices. The aim was to improve significantly the job-seeking experience and the delivery of benefits by providing a service similar to that offered by a bank or modern retailer. To achieve such a radical shift the Department merged the Employment Service and the Benefits Agency into a new integrated service Jobcentre Plus. This roll-out was one of the largest public sector construction programmes undertaken in the UK in recent years. Having learnt lessons from early difficulties, the project was successful in delivering nearly all the planned offices, while making savings against the original budget of £2.2 billion. The estate rationalisation generated savings of £135 million a year, and the Department estimates that the roll-out will ultimately lead to cumulative benefits of £6 billion. The successful delivery of the programme can be attributed to sound governance, intelligent use of existing guidance and external advice, strong support from the leadership of the organisation and, critically, the consistent senior management team. The successful implementation of the project has important lessons for other major government programmes.
Author :
Publisher :
ISBN 13 : 9781847127754
Total Pages : 143 pages
Book Rating : 4.1/5 (277 download)
Download or read book 2009 Jobcentre Plus Customer Satisfaction Research written by and published by . This book was released on 2010 with total page 143 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Great Britain. National Audit Office
Publisher : The Stationery Office
ISBN 13 : 9780102954784
Total Pages : 44 pages
Book Rating : 4.9/5 (547 download)
Download or read book Department for Work and Pensions written by Great Britain. National Audit Office and published by The Stationery Office. This book was released on 2009 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Department for Work and Pensions has made progress in reducing the number of leaflets that it produces for its customers and in making application forms simpler and shorter. The Department has significantly changed the way in which it provides information in recent years with a growth in telephone enquiries and in online provision. The Department has reduced the quantity of leaflets that it produces for customers, from 208 different leaflets in 2005 at a cost of �10.3 million to 53 leaflets in 2008 costing �1.7 million. It has also reduced the length of most of its forms, though some are unnecessarily long and guidance notes are complicated and the Department's computer generated letters are overly long and confusing for customers. The Department has put telephone calls at the centre of its application process. It is also increasingly using the internet to communicate with customers. In response to the rise in applications for the Jobseeker's Allowance, up by 81 per cent in the six months to January 2009, the Department plans to implement systems giving customers the option of full online applications for contributory Jobseeker's Allowance from summer 2009, rather than February 2010 as originally planned. Cost efficiencies from online provision have still to be realised fully. Though forms can be downloaded from the internet it is not yet possible to apply for most benefits online, meaning that staff and customer time is taken up handling claims over the telephone or face to face.
Author : Great Britain: Parliament: House of Commons: Work and Pensions Committee
Publisher : The Stationery Office
ISBN 13 : 9780215029256
Total Pages : 40 pages
Book Rating : 4.0/5 (292 download)
Download or read book The Efficiency Savings Programme in Jobcentre Plus written by Great Britain: Parliament: House of Commons: Work and Pensions Committee and published by The Stationery Office. This book was released on 2006-06-15 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: Government response to HCP 834, session 2005-06, (ISBN 0215027973).
Author : Jo Corkett
Publisher :
ISBN 13 :
Total Pages : 244 pages
Book Rating : 4.F/5 ( download)
Download or read book Jobcentre Plus Evaluation written by Jo Corkett and published by . This book was released on 2005 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Great Britain: National Audit Office
Publisher : The Stationery Office
ISBN 13 : 9780102952964
Total Pages : 92 pages
Book Rating : 4.9/5 (529 download)
Download or read book Reducing the risk of violent crime written by Great Britain: National Audit Office and published by The Stationery Office. This book was released on 2008-02-21 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Home Office has been effective at raising the profile of domestic violence and alcohol related crime and encouraging local action to address these issues. Such action is likely to have made some contribution to the overall fall in levels of violent crime. It has not yet managed to address successfully barriers which are reducing the effectiveness of crime prevention activities at a local level and which have been raised in previous reports by the National Audit Office and the Committee of Public Accounts. However, the Home Office has made some progress in addressing these barriers. The persistence of these barriers means that good practice has not been extended from small initiatives, and Crime and Disorder Reduction Partnerships have not been able to take a long-term, strategic approach to tackling violent crime. There are a number of NAO recommendations.
Author : Nicholas Howat
Publisher :
ISBN 13 : 9781908523242
Total Pages : 39 pages
Book Rating : 4.5/5 (232 download)
Download or read book Jobcentre Plus Customer Survey 2011 written by Nicholas Howat and published by . This book was released on 2011 with total page 39 pages. Available in PDF, EPUB and Kindle. Book excerpt: "In 2010 a feasibility study into the future of the Jobcentre Plus Customer Survey recommended several changes to the research including a move to more regular surveys and changes to the structure of the questionnaire ... The main objective of the new survey is to monitor satisfaction with the service by identifying particular elements which lead to higher and lower levels of satisfaction. The survey also helps to identify elements of the service that generate unnecessary contacts and leads to inefficiencies in delivery. This report presents the findings from the first year of the new survey ..." -- Back cover.
Author : Nick Coleman
Publisher :
ISBN 13 :
Total Pages : 182 pages
Book Rating : 4.F/5 ( download)
Download or read book Jobcentre Plus Service Delivery Survey (Wave 1) written by Nick Coleman and published by . This book was released on 2004 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Lynne Dowson
Publisher :
ISBN 13 : 9781843882640
Total Pages : 73 pages
Book Rating : 4.8/5 (826 download)
Download or read book Jobcentre Plus Customer Satisfaction 2003 written by Lynne Dowson and published by . This book was released on 2004 with total page 73 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher : Community Links
ISBN 13 : 0956712622
Total Pages : 72 pages
Book Rating : 4.9/5 (567 download)
Download or read book Deep Value: A Literature Review of the role of effective relationships in public services written by and published by Community Links. This book was released on 2011 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt:
