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It Service Management Itsm Tools Third Edition
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Book Synopsis IT Service Management by : John Sansbury
Download or read book IT Service Management written by John Sansbury and published by BCS, The Chartered Institute for IT. This book was released on 2016-03-21 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
Book Synopsis The Practical Guide To World-Class IT Service Management by : Kevin J. Smith
Download or read book The Practical Guide To World-Class IT Service Management written by Kevin J. Smith and published by Outskirts Press. This book was released on 2017-03-21 with total page 459 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice—plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.
Book Synopsis MANAGEMENT, THIRD EDITION by : SATYA RAJU, R.
Download or read book MANAGEMENT, THIRD EDITION written by SATYA RAJU, R. and published by PHI Learning Pvt. Ltd.. This book was released on 2018-07-25 with total page 546 pages. Available in PDF, EPUB and Kindle. Book excerpt: This comprehensive text providing clear insight into the principles and practices of management with real-life examples and cases, now in its third edition, updates and revise chapters in lights of recent advances in the area. It discusses whole gamut of management beginning from its introduction, evolution, communication to the latest powerful and necessary tools such as QMS and Six Sigma, which are used to drive quality improvement in a company. KEY FEATURES • Case studies at the end of each chapter with related thought-provoking discussion questions. • Clearly labelled, self-explanatory diagrams and tables to support concept. • Review Questions, Chapter Summary, Glossary and List of Abbreviations. WHAT IS NEW TO THIS EDITION • Introduces strategies and issues of Corporate Respect and Corporate Social Responsibilities. • Incorporates a new chapter on ‘Six Sigma’ and revised chapters on Management and Society, TQM and QMS. • Includes several new case studies to give hands-on experience and professional orientation to the students. TARGET AUDIENCE • BBA/MBA • B.Com/M.Com
Book Synopsis Encyclopedia of Information Science and Technology, Third Edition by : Khosrow-Pour, Mehdi
Download or read book Encyclopedia of Information Science and Technology, Third Edition written by Khosrow-Pour, Mehdi and published by IGI Global. This book was released on 2014-07-31 with total page 7972 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This 10-volume compilation of authoritative, research-based articles contributed by thousands of researchers and experts from all over the world emphasized modern issues and the presentation of potential opportunities, prospective solutions, and future directions in the field of information science and technology"--Provided by publisher.
Book Synopsis The ITSM Process Design Guide by : Donna Knapp
Download or read book The ITSM Process Design Guide written by Donna Knapp and published by J. Ross Publishing. This book was released on 2010-08-15 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.
Book Synopsis A Semantic Wiki-based Platform for IT Service Management by : Kleiner, Frank
Download or read book A Semantic Wiki-based Platform for IT Service Management written by Kleiner, Frank and published by KIT Scientific Publishing. This book was released on 2015-02-25 with total page 634 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book researches the use of a semantic wiki in the area of IT Service Management within the IT department of an SME. An emphasis of the book lies in the design and prototypical implementation of tools for the integration of ITSM-relevant information into the semantic wiki, as well as tools for interactions between the wiki and external programs. The result of the book is a platform for agile, semantic wiki-based ITSM for IT administration teams of SMEs.
Author :Management Association, Information Resources Publisher :IGI Global ISBN 13 :1615209662 Total Pages :2508 pages Book Rating :4.6/5 (152 download)
Book Synopsis Information Resources Management: Concepts, Methodologies, Tools and Applications by : Management Association, Information Resources
Download or read book Information Resources Management: Concepts, Methodologies, Tools and Applications written by Management Association, Information Resources and published by IGI Global. This book was released on 2010-04-30 with total page 2508 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This work is a comprehensive, four-volume reference addressing major issues, trends, and areas for advancement in information management research, containing chapters investigating human factors in IT management, as well as IT governance, outsourcing, and diffusion"--Provided by publisher.
Book Synopsis IT Financial Management by : Maxime Sottini
Download or read book IT Financial Management written by Maxime Sottini and published by Van Haren. This book was released on 2017-01-01 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: It is now accepted that IT functions are a fundamental part of the competitive business model. Instead of simply offering services IT must 'create value' for the business. This practical title describes the strong financial skills that IT managers must have in order to support: Operations: Finance departments rely heavily on IT managers being able to identify, track and measure costs sometimes at a very granular level Budgeting: the very technical nature of IT operations means that budgeting can be more complex than many other areas Project Delivery: large technical project deliveries means that costs can be correspondingly complex to account for Business Modeling; pricing models rely heavily on IT managers skills and accuracy. Where one service supports many commercial offerings a strong model is needed to apportion costs appropriately Investment and business cases: a sound understanding of the financial contribution the IT assets make to the overall business is critical to gain support for ongoing investment This outstanding title covers the main financial concepts that managers need to be familiar with in order for IT to take its proper senior place as a contributor to the business. It assumes a basic level of financial understanding and builds on the techniques required almost daily; therefore it is overwhelmingly practical and based on real world scenarios. Not only are the techniques fully described but issues such as roles, implementation, daily management and even tooling are detailed.
Book Synopsis CompTIA CySA+ Cybersecurity Analyst Certification All-in-One Exam Guide, Third Edition (Exam CS0-003) by : Mya Heath
Download or read book CompTIA CySA+ Cybersecurity Analyst Certification All-in-One Exam Guide, Third Edition (Exam CS0-003) written by Mya Heath and published by McGraw Hill Professional. This book was released on 2023-12-08 with total page 561 pages. Available in PDF, EPUB and Kindle. Book excerpt: Prepare for the CompTIA CySA+ certification exam using this fully updated self-study resource Take the current version of the challenging CompTIA CySA+TM certification exam with confidence using the detailed information contained in this up-to-date integrated study system. Based on proven pedagogy, the book contains detailed explanations, real-world examples, step-by-step exercises, and exam-focused special elements that teach and reinforce practical skills. CompTIA CySA+TM Cybersecurity Analyst Certification All-in-One Exam Guide, Third Edition (Exam CS0-003) covers 100% of 2023 exam objectives and features re-structured content and new topics. Online content enables you to test yourself with full-length, timed practice exams or create customized quizzes by chapter or exam domain. Designed to help you pass the exam with ease, this comprehensive guide also serves as an essential on-the-job reference. Includes access to the TotalTester Online test engine with 170 multiple-choice practice exam questions and additional performance-based questions Includes a 10% off exam voucher coupon, a $39 value Written by a team of recognized cybersecurity experts
Book Synopsis Ultimate ITIL® 4 Foundation Certification Guide by : Sankarsan Biswas
Download or read book Ultimate ITIL® 4 Foundation Certification Guide written by Sankarsan Biswas and published by Orange Education Pvt Ltd. This book was released on 2024-08-22 with total page 657 pages. Available in PDF, EPUB and Kindle. Book excerpt: TAGLINE Turbo Charge Your IT career with ITSM Knowledge KEY FEATURES ● In-depth exploration of ITIL4, from foundational concepts to advanced practices, ensuring a holistic understanding of IT Service Management (ITSM). ● Actionable advice and strategies for implementing ITIL4, including a roadmap for certification and real-world solutions for organizational challenges. ● Emphasis on leveraging ITIL4 for driving innovation and digital transformation, preparing readers for future ITSM demands. DESCRIPTION The book offers a detailed exploration of the ITIL framework, covering all its aspects, from the basic principles to advanced concepts. This thorough coverage is essential for a deep understanding of ITIL and its application in IT service management. The book is designed to be user-friendly, with clear language, helpful diagrams, and a layout that facilitates easy understanding and retention of information. This book provides a structured approach to preparing for ITIL certification exams, including study tips, practice questions, and summaries, which are tailored to aid in both certification preparation and practical implementation. It includes insights and tips from seasoned ITIL practitioners, providing readers with valuable perspectives from experts in the field. Given the evolving nature of ITIL, the book is updated with the latest practices, ensuring that readers are learning the most current practices in IT service management. The book emphasizes the practical application of ITIL, helping readers understand how to effectively implement ITIL practices in their daily work and organizational context. The book is a comprehensive, practical, and up-to-date resource for anyone looking to deepen their knowledge of ITIL, prepare for certification, and successfully implement ITIL practices in their professional roles. WHAT WILL YOU LEARN ● Gain a deep understanding of ITIL4 principles and best practices, enabling you to effectively manage and improve IT services. ● Learn strategies to enhance the quality, efficiency, and reliability of your organization’s IT services, leading to increased customer satisfaction and operational excellence. ● Acquire practical skills to plan, execute, and sustain ITIL4 implementations, ensuring smooth transitions and long-term success. ● Prepare thoroughly for ITIL certification exams with comprehensive guidance, tips, and strategies, boosting your credentials and career prospects. ● Understand how to leverage ITIL4 to innovate and transform IT operations, positioning your organization at the forefront of the digital era. ● Develop the ability to combine people, processes, and technology seamlessly for a comprehensive approach to IT Service Management (ITSM). WHO IS THIS BOOK FOR? This book is tailored for IT professionals and leaders at all levels aiming to enhance their IT Service Management skills, including IT managers, service delivery managers, ITIL practitioners, project managers, operations managers, service desk managers, governance officers, digital transformation leaders, and those preparing for ITIL certification. TABLE OF CONTENTS 1. Getting Started with ITIL and ITSM 2. Navigating the ITIL4 Landscape-1 3. Navigating the ITIL4 Landscape-2 4. A Holistic Approach to IT Service Management 5. General Management Practices – I 6. General Management Practices – II 7. General Management Practices - III 8. General Management Practices – IV 9. Technical Management Practices 10. Service Management Practices - I 11. Service Management Practices - II 12. Service Management Practices-III 13. Service Management Practices - IV 14. Service Management Practices - V 15. Roadmap for ITIL Certification 16. Digital Transformations With ITIL4 17. Implementing ITIL4 in Organizations Index
Book Synopsis Mastering VMware Aria Automation by : Aditya Pratap Bhuyan
Download or read book Mastering VMware Aria Automation written by Aditya Pratap Bhuyan and published by Aditya Pratap Bhuyan. This book was released on 2024-07-23 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Mastering VMware Aria Automation: Streamline Cloud Infrastructure with Installation, Configuration, Management and Administration" is an essential resource for IT professionals seeking to leverage the full potential of VMware's powerful cloud automation platform. Authored by an industry expert with over a decade of experience, this book provides an in-depth exploration of VMware Aria Automation, offering readers a detailed roadmap to mastering its features and capabilities. Starting with the fundamentals, the book introduces readers to the concepts of cloud automation and the specific benefits of VMware Aria Automation. It then delves into the architecture and components of the platform, setting the stage for a comprehensive understanding of its functionalities. The installation and configuration section provides step-by-step guides and best practices, ensuring a smooth setup process. Readers will learn how to create and manage blueprints and templates, essential for streamlining IT operations and achieving consistency across deployments. Advanced topics such as automation and orchestration are covered in detail, with practical examples and real-world scenarios illustrating how to build and manage workflows effectively. The book also explores integration with third-party tools, extending the functionality of VMware Aria Automation through APIs and plug-ins. Management and maintenance of the environment are crucial for long-term success, and this guide covers monitoring, reporting, backup, disaster recovery, and scaling. Security and compliance best practices are also discussed, ensuring readers can implement robust and secure solutions. The final chapters present common use cases, industry-specific implementations, and troubleshooting tips, making it a valuable reference for everyday challenges. With appendices including a glossary of terms and an API reference, this book is a comprehensive guide for anyone looking to master VMware Aria Automation. Whether you are a seasoned professional or new to cloud automation, "Mastering VMware Aria Automation: Streamline Cloud Infrastructure with Installation, Configuration, Management and Administration" equips you with the knowledge and skills to optimize and manage your IT environment effectively.
Book Synopsis ITSM - IT Service Management ISO/IEC 20000 (EXO-103) Exam Practice Questions & Dumps by : Exam Snap
Download or read book ITSM - IT Service Management ISO/IEC 20000 (EXO-103) Exam Practice Questions & Dumps written by Exam Snap and published by ExamSnap. This book was released on with total page 57 pages. Available in PDF, EPUB and Kindle. Book excerpt: EXIN IT Service Management focuses less on the theory and more on the practical side of ITSM. It combines key IT service management elements with the quality principles of the ISO/IEC 20000 standard. The EXIN IT Service Management certification program offers several side-entry and bridge possibilities for those professionals with ITSM qualifications Preparing For The EXIN It Service Management Based on ISO/IEC 20000 Exam To Become A Certified It Service Management Expert Based on ISO/IEC 20000 By EXIN? Here We Have Brought Best Exam Questions For You So That You Can Prepare Well For This Exam. Unlike other online simulation practice tests, you get an eBook version that is easy to read & remember these questions. You can simply rely on these questions for successfully certifying this exam.
Book Synopsis IT STRATEGY AND MANAGEMENT, FOURTH EDITION by : DUBEY, SANJIVA SHANKAR
Download or read book IT STRATEGY AND MANAGEMENT, FOURTH EDITION written by DUBEY, SANJIVA SHANKAR and published by PHI Learning Pvt. Ltd.. This book was released on 2018-08-01 with total page 461 pages. Available in PDF, EPUB and Kindle. Book excerpt: Businesses are becoming increasingly global, so they need a well-orchestrated IT management strategy to meet the increasing customer expectations and international competition. This concise yet comprehensive edition is designed to prepare students with IT strategy, planning and management with latest management frameworks, researched principles and proven best practices. Besides giving an in-depth study of managing IT as a strategic resource, the book also explains how to prepare an effective plan for implementing IT strategy. Further, it covers the complete lifecycle of IT management encompassing IT projects and program management, IT service management, planning and measuring returns from IT investment, and management of IT-led change in the organization. In addition, it deals with the topics of modern interest such as computer ethics, IPR management, and Indian cyber laws. NEW TO THE EDITION Includes three new chapters on ‘Business Model Strategies’, ‘Business Process Reengineering and ERP’, and ‘Big Data Analytics Strategy’. Several case studies in the Indian context to give a practical under-standing of the subject for the readers. MCQs to help students to test their knowledge. TARGET AUDIENCE • B. Tech (Computer Science) • B.Tech (IT) • M.Sc. (IT) • MBA (PGDM)
Book Synopsis Service Management by : James A. Fitzsimmons
Download or read book Service Management written by James A. Fitzsimmons and published by Irwin/McGraw-Hill. This book was released on 2004 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book ITIL Practitioner Guidance written by and published by . This book was released on 2016 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
Book Synopsis ITIL Foundation Exam Study Guide by : Liz Gallacher
Download or read book ITIL Foundation Exam Study Guide written by Liz Gallacher and published by John Wiley & Sons. This book was released on 2012-08-15 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
Book Synopsis Clinical Engineering Handbook by : Ernesto Iadanza
Download or read book Clinical Engineering Handbook written by Ernesto Iadanza and published by Academic Press. This book was released on 2019-12-06 with total page 960 pages. Available in PDF, EPUB and Kindle. Book excerpt: Clinical Engineering Handbook, Second Edition, covers modern clinical engineering topics, giving experienced professionals the necessary skills and knowledge for this fast-evolving field. Featuring insights from leading international experts, this book presents traditional practices, such as healthcare technology management, medical device service, and technology application. In addition, readers will find valuable information on the newest research and groundbreaking developments in clinical engineering, such as health technology assessment, disaster preparedness, decision support systems, mobile medicine, and prospects and guidelines on the future of clinical engineering.As the biomedical engineering field expands throughout the world, clinical engineers play an increasingly important role as translators between the medical, engineering and business professions. In addition, they influence procedures and policies at research facilities, universities, and in private and government agencies. This book explores their current and continuing reach and its importance. - Presents a definitive, comprehensive, and up-to-date resource on clinical engineering - Written by worldwide experts with ties to IFMBE, IUPESM, Global CE Advisory Board, IEEE, ACCE, and more - Includes coverage of new topics, such as Health Technology Assessment (HTA), Decision Support Systems (DSS), Mobile Apps, Success Stories in Clinical Engineering, and Human Factors Engineering
