Read Books Online and Download eBooks, EPub, PDF, Mobi, Kindle, Text Full Free.
It Innovations And Customer Satisfaction In Nigerian Banks
Download It Innovations And Customer Satisfaction In Nigerian Banks full books in PDF, epub, and Kindle. Read online It Innovations And Customer Satisfaction In Nigerian Banks ebook anywhere anytime directly on your device. Fast Download speed and no annoying ads. We cannot guarantee that every ebooks is available!
Book Synopsis It Innovations and Customer Satisfaction in Nigerian Banks by : Omoneye Olasanmi
Download or read book It Innovations and Customer Satisfaction in Nigerian Banks written by Omoneye Olasanmi and published by LAP Lambert Academic Publishing. This book was released on 2010-12 with total page 108 pages. Available in PDF, EPUB and Kindle. Book excerpt: Originally, banking in Nigeria was dominated by manual transactions. However during the 70s, Nigerian banks had become aware that information technology (IT) had much to offer the industry. Banks were later able to use IT to gently bring down the real cost of their backlog of office activities and to introduce a number of product innovations conventionally called "technology delivery innovations". It is however deplorable that at a time customers are getting excited by the potentialities of IT innovations through services, banks appear to be relapsing into old habits of inefficiency and failure to meet customer s expectations through quality services. There is frequent network failure or simple instructions at ATMs which reads, "this machine is unable to dispense cash" or "this machine is temporarily out of service, please try again later". Moreover, some electronic security doors beep at the appearance of small metals, keys or even belts, thus preventing easy access into a banking hall. This study thus seeks to find out if the innovations provided through the use of IT by banks have impacted positively or negatively on customer satisfaction.
Book Synopsis Banks' New Products and Customer Satisfaction in the Nigerian Banks by : Timothy Terseer Alabar
Download or read book Banks' New Products and Customer Satisfaction in the Nigerian Banks written by Timothy Terseer Alabar and published by LAP Lambert Academic Publishing. This book was released on 2015-12-09 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book Banks' New Products and Customer Satisfaction in the Nigerian Banks is written to provide a broad based insights into the impressing world of banking in Nigeria. As an empirical research work conducted in the country, the book adopts an interactive approach in laying a solid and theoretical background for the understanding of critical banks innovations and the value chain for banks patronage.With its clear and concise touch, the work is ideal for practitioners, self-study and equally meets the requirements for students of Banking, Marketing and Business Administration in Nigeria. It is a must read and learner friendly work.
Book Synopsis The Effect of Financial Technology Services on Banks Customers Satisfaction in Nigeria by : Grace Iriobe
Download or read book The Effect of Financial Technology Services on Banks Customers Satisfaction in Nigeria written by Grace Iriobe and published by . This book was released on 2017 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Research project sets out to examine the impact of financial technology services on bank's customer satisfaction in Nigeria. The objective of this study is specifically to examine whether financial technology has improved bank's customer satisfaction in Nigeria. The study adopted explanatory and casual research design. The population of the study comprised universities students in Nigeria out of which 5 universities were randomly selected. The primary data was collected through the administration of 250 structured questionnaires to the universities. Out of the 250 questionnaires administered, two hundred and forty-three (243) was properly filled and returned. SPSS (Statistical package of social sciences) was used to analyze and present the data collected. The result of the study revealed that accessibility of financial technology services, transaction cost, availability of technology service, operations of technology services and business effect bank's customer satisfaction and finally convenience and security effect bank's customer satisfaction. It can however be concluded that the quality of financial technology have a positive significant effect on bank's customer satisfaction More so, the result from the questionnaires distributed showed that effective financial technology services helps to satisfy and retain customers and continual satisfaction leads to increase in the income generated by the banks.
Book Synopsis The Relationship Between Service Quality and Customer Satisfaction in Some Selected Nigerian Banks by : Bashir Lawal
Download or read book The Relationship Between Service Quality and Customer Satisfaction in Some Selected Nigerian Banks written by Bashir Lawal and published by . This book was released on 2012 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Examining Service Quality and Customer Satisfaction in the Nigerian Banking Sector by : Stephen Ayanrinola Oyewole
Download or read book Examining Service Quality and Customer Satisfaction in the Nigerian Banking Sector written by Stephen Ayanrinola Oyewole and published by . This book was released on 2016 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Role of Internet-based Technology in Customer Satisfaction in the Banking Sector by : Jones Oluchukwu Mordi
Download or read book The Role of Internet-based Technology in Customer Satisfaction in the Banking Sector written by Jones Oluchukwu Mordi and published by . This book was released on 2020 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Strategic Innovations in Customer Service Delivery by : Lewis Kimutai Cheruiyot
Download or read book Strategic Innovations in Customer Service Delivery written by Lewis Kimutai Cheruiyot and published by Cari Journals USA LLC. This book was released on 2024-06-06 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: TOPICS IN THE BOOK Innovation Strategies and Performance of Tea Firms: A Case Study of James Finlay (Kenya) Limited Unlocking Potential: The Strategic Advantage of Neurodiversity in the Workplace Technological Standards for Interoperable Toll Collection: A Framework for Seamless Integration Impact of Service Quality Dimensions on Citizens’ Satisfaction with Land Services in Rwanda
Book Synopsis Service Delivery and Customer Satisfaction in Nigerian Banks by : Adesoji Farayibi
Download or read book Service Delivery and Customer Satisfaction in Nigerian Banks written by Adesoji Farayibi and published by . This book was released on 2016 with total page 15 pages. Available in PDF, EPUB and Kindle. Book excerpt: The study examined the impact of the quality of service delivery on customer satisfaction in the Nigerian banks using Ordinary Least Square (OLS) methodology. The study established a relationship between better banks performance in service delivery and customer satisfaction through effective customer relationship management (CRM). Findings revealed that increase in the number of working days and number of bank branches led to better levels of customer satisfaction. Empirical evidence also revealed that increase in PROFIT margin is a function of improved level of customer satisfaction while number of bank branches (NNB) has a positive but insignificant relationship with customer satisfaction because the spread of branch networks or channels has better effects on customer satisfaction than number of banks. It also emphasized the role of the number of working days in achieving better bank services and profitable customer relationship management. The study thus recommends that the Nigeria banking industry should improve the quality of service delivery as it is a prerequisite for achieving a high level of customer satisfaction.
Book Synopsis The AI Revolution: Driving Business Innovation and Research by : Bahaa Awwad
Download or read book The AI Revolution: Driving Business Innovation and Research written by Bahaa Awwad and published by Springer Nature. This book was released on with total page 1066 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Understanding Drivers of Self-service Technologies (SSTs) Satisfaction and Marketing Bottom Lines by : Chidera C. Ugwuanyi
Download or read book Understanding Drivers of Self-service Technologies (SSTs) Satisfaction and Marketing Bottom Lines written by Chidera C. Ugwuanyi and published by . This book was released on 2022 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Whilst self-service technologies (SSTs) are novel and evolving, they have rapidly grown popular across various retail service settings. Having been introduced into the Nigerian banking space, the level of customers' satisfaction from the system is still unknown given that it has disrupted the initial service setup customers were used to. Utilising two theoretical perspectives, this study examined what drives customers' satisfaction with banks' SST and further assesses their influence on different marketing bottom lines. The study employed a quantitative approach to sampling 310 banks' SST users within a popular university in Eastern Nigeria. Using the PLS-SEM technique, the study found that the perceived ease of use and perceived control are strong drivers of SST satisfaction and other marketing bottom lines. Surprisingly, perceived usefulness was found not to influence SST satisfaction, and therefore present a unique result in this context. Based on the foregoing, theoretical and managerial implications were provided.
Book Synopsis Information Technology a Partner for Customer Satisfaction in Banking by : Samuel Edusah Enguah
Download or read book Information Technology a Partner for Customer Satisfaction in Banking written by Samuel Edusah Enguah and published by LAP Lambert Academic Publishing. This book was released on 2011-08-01 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the years customers have complained about the poor quality of services and products being offered by Ghanaian banks. Information Technology (IT) has been touted as the critical success factor for businesses since its inception. What would you expect when your bank rolls out its services or products through Information Technology innovations? What do banks have in mind when they roll out Information Technology? How would you feel when after these IT innovations, quality of service does not improve? Does your bank seek your view as a customer, or that of its staff especially that of those who deal directly with customers; on how information technology can be used to satisfy its customers. Does Information Technology in itself alone lead to improved quality of service and increased customer satisfaction. Find out how information technology can be a partner for customer satisfaction.
Book Synopsis Financial Services in Nigeria by : Taiwo Olubusoye Soetan
Download or read book Financial Services in Nigeria written by Taiwo Olubusoye Soetan and published by Springer Nature. This book was released on 2024 with total page 357 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents a holistic picture of Nigeria's financial services landscape. This includes identifying service providers and regulatory bodies, understanding consumer behaviour, and examining the unique challenges faced by Nigerian financial institutions. The book presents up-to-date research on recent developments and regulatory changes within Nigeria's financial sector, as well as future considerations for how financial services and financial inclusion can play a crucial role in the country's sustainable economic growth. Combining academic analysis with practical insights, the book takes readers through Nigeria's key financial services providers, regulators, consumers, marketing strategies and challenges. A core focus throughout is on financial inclusion and the opportunities associated with reaching financially underserved or excluded populations, demonstrating how increasing financial access at a country-wide level aligns with global goals of reducing inequalities and promoting growth. It will have interdisciplinary appeal to scholars, students and professionals working in finance, economics, business, public policy and development studies.
Book Synopsis The Quality of E-Banking Services on Customer Satisfaction and Corporate Image by : Mustapha Tosin Balogun
Download or read book The Quality of E-Banking Services on Customer Satisfaction and Corporate Image written by Mustapha Tosin Balogun and published by . This book was released on 2016 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This paper seeks to see h ...
Author :Foluso Modupe Adeyinka Publisher :Nigerian Institute of Social and Economic Research (NISER), University of Ibadan ISBN 13 : Total Pages :46 pages Book Rating :4.3/5 ( download)
Book Synopsis Impact of Information and Communication Technologies (ICT) on Employment in Nigerian Banks by : Foluso Modupe Adeyinka
Download or read book Impact of Information and Communication Technologies (ICT) on Employment in Nigerian Banks written by Foluso Modupe Adeyinka and published by Nigerian Institute of Social and Economic Research (NISER), University of Ibadan. This book was released on 1999 with total page 46 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Technology Innovations - Positive Agents on Customer Satisfaction - Retail Banking Sector by : Yoon Hin Goh
Download or read book Technology Innovations - Positive Agents on Customer Satisfaction - Retail Banking Sector written by Yoon Hin Goh and published by . This book was released on 2007 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Impact of Computerised Accounting Information System on the Performance of the Banking Industry in Nigeria by : Ige S
Download or read book The Impact of Computerised Accounting Information System on the Performance of the Banking Industry in Nigeria written by Ige S and published by . This book was released on 2015 with total page 70 pages. Available in PDF, EPUB and Kindle. Book excerpt: The study examined the impact of computerized Accounting Information System (AIS) on the performance of banks in Nigeria. The objective of this research study is to evaluate the impact of computerized (AIS) on the efficiency of bank operations, employee performance, customer satisfaction, service delivery and barriers to efficient computerized (AIS) within a bank in Nigeria. The research employed survey research design and stratified sampling technique to achieve the overall objective of the study. The target population in this study comprises of staff and customers of United Bank for African Plc. In the course of the study, two sets of questionnaire were administered, one set to evaluate customer satisfaction, service delivery quality and bank operation/performance and the other set to examine the effect of information technology innovations deployment on banks' employee performance. The data obtained were analyzed using Means, Percentile Average, and Chi-Square. In assessing the use of new technology innovations and the performance of bank employees, over 65% of respondents strongly agreed that new technology improved the bank employee performance. Also, 73% of the total respondents strongly agreed that there has been a remarkable improvement in banking operations as a result of the computerized (AIS). The study also identified factors that pose challenges to the effective application of ICT in the banking sector such as Internet connectivity, skilled manpower; cybercrime; installation and maintenance cost; affordability of technology innovations. The study concluded that deployment of technology innovations has greatly improved the efficiency of bank operations and employees productivity; increased service delivery and banks return on equity/ profitability.
Book Synopsis Information Technology in the Nigerian Banking Industry by : Evans E. Woherem
Download or read book Information Technology in the Nigerian Banking Industry written by Evans E. Woherem and published by . This book was released on 2000 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt:
