Interpersonal Conflict And Employee Well Being

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HBR Guide to Dealing with Conflict (HBR Guide Series)

Author : Amy Gallo
Publisher : Harvard Business Review Press
ISBN 13 : 1633692167
Total Pages : 157 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis HBR Guide to Dealing with Conflict (HBR Guide Series) by : Amy Gallo

Download or read book HBR Guide to Dealing with Conflict (HBR Guide Series) written by Amy Gallo and published by Harvard Business Review Press. This book was released on 2017-03-14 with total page 157 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn to assess the situation, manage your emotions, and move on. While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive--where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you--and your counterpart--typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

Using Conflict in Organizations

Author : Carsten K W De Dreu
Publisher : SAGE
ISBN 13 : 9780761950912
Total Pages : 244 pages
Book Rating : 4.9/5 (59 download)

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Book Synopsis Using Conflict in Organizations by : Carsten K W De Dreu

Download or read book Using Conflict in Organizations written by Carsten K W De Dreu and published by SAGE. This book was released on 1997-11-24 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Challenging the common belief that conflict in groups and organizations should be prevented or resolved to maintain or enhance performance, Using Conflict in Organizations offers an alternative perspective by presenting the increasing knowledge on how conflict can enhance individual achievement, the quality of group decision-making and productivity in organizations. Part One provides a general framework which links conflict management to performance and shows how this relationship can be understood. The second and third parts develop and illustrate this framework in a series of thematic chapters. Part Two focuses on performance following intragroup conflict, covering topical areas such as dissent, groupthink a

Perceived Organizational Support

Author : Robert Eisenberger
Publisher : American Psychological Association (APA)
ISBN 13 : 9781433809330
Total Pages : 0 pages
Book Rating : 4.8/5 (93 download)

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Book Synopsis Perceived Organizational Support by : Robert Eisenberger

Download or read book Perceived Organizational Support written by Robert Eisenberger and published by American Psychological Association (APA). This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's constantly changing work environment is fraught with job uncertainty, frequent mergers and acquisitions, and a general breakdown of trust between employer and employee. More than ever, it is critical for managers to proactively shift away from devaluing employees as marginal capital to empowering them as human capital. Perceived organizational support-employees' perception of how much an organization values their contribution and cares about their well-being-mutually benefits both employees and their organizations and is integral to sustainable employer–employee relationships. Using organizational support theory and evidence gathered from hundreds of studies, Eisenberger and Stinglhamber demonstrate how perceived organizational support affects employees' well-being, the positivity of their orientation toward the organization and work, and behavioral outcomes favorable to the organization. The authors illustrate these findings with employee experiences and strategic approaches of major organizations such as Southwest Airlines, Wal-Mart, Costco, and Google. Organizational psychologists, management consultants, managers, and graduate students will obtain a clear understanding of perceived organizational support and the practical knowledge needed to foster its development and positive outcomes.

Workplace Well-being

Author : Arla Day
Publisher : John Wiley & Sons
ISBN 13 : 1118469453
Total Pages : 375 pages
Book Rating : 4.1/5 (184 download)

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Book Synopsis Workplace Well-being by : Arla Day

Download or read book Workplace Well-being written by Arla Day and published by John Wiley & Sons. This book was released on 2014-06-23 with total page 375 pages. Available in PDF, EPUB and Kindle. Book excerpt: Workplace Wellbeing is a complete guide to understanding and implementing the principles of a psychologically healthy workplace for psychologists and other practitioners. Grounded in the latest theory and research yet filled with plenty of case studies and proven techniques Introduces the core components of psychologically healthy workplaces, including health and safety, leadership, employee involvement, development, recognition, work-life balance, culture and communication Addresses important issues such as the role of unions, the importance of leadership, healthy workplaces in small businesses, respectful workplace cultures, and corporate social responsibility Discusses factors that influence the physical safety of employees, as well as their physical and psychological health Brings together stellar scholars from around the world, including the US, Canada, Europe, Israel, and Australia

Emotional Labor in the 21st Century

Author : Alicia Grandey
Publisher : Routledge
ISBN 13 : 1136232583
Total Pages : 340 pages
Book Rating : 4.1/5 (362 download)

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Book Synopsis Emotional Labor in the 21st Century by : Alicia Grandey

Download or read book Emotional Labor in the 21st Century written by Alicia Grandey and published by Routledge. This book was released on 2013-05-07 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person’s ability to meet these requirements. Since Hochschild’s initial work, psychologists, sociologists, and management scholars have developed distinct theoretical approaches aimed at expanding and elaborating upon Hochschild’s core ideas. Broadly speaking, emotional labor is the study of how emotion regulation of oneself and others influences social dynamics at work, which has implications for performance and well being in a wide range of occupations and organizational contexts. This book offers researchers and practitioners a review of emotional labor theory and research that integrates the various perspectives into a coherent framework, and proposes an agenda for future research on this increasingly relevant and important topic. The book is divided into 5 main sections, with the first section introducing and defining emotional labor as well as creating a framework for the rest of the book to follow. The second section consists of chapters describing emotional labor theory at different levels of analysis, including the event, person, dyad, and group. The third section illustrates the diversity of emotional labor in distinct occupational contexts: customer service (e.g. restaurant, retail), call centers, and caring work. The fourth section considers broader contextual influences – organizational-, societal-, and cultural-level factors – that modify how and when emotional labor is done. The final section presents a series of ‘reflective essays’ from eminent scholars in the area of emotion and emotion regulation, where they reflect upon the past, present and future of emotion regulation at work.

Emerging Issues in Occupational Health Psychology

Author : Jose M. Leon Perez
Publisher : Mdpi AG
ISBN 13 : 9783036524818
Total Pages : 372 pages
Book Rating : 4.5/5 (248 download)

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Book Synopsis Emerging Issues in Occupational Health Psychology by : Jose M. Leon Perez

Download or read book Emerging Issues in Occupational Health Psychology written by Jose M. Leon Perez and published by Mdpi AG. This book was released on 2021-12-27 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book compiles the cutting-edge research published in the Special Issue "Emerging Issues in Occupational Health Psychology" (International Journal of Environmental Research and Public Health). The articles included in this book use strong and innovative theoretical approaches to provide evidence regarding the importance of working characteristics and resources to promote healthier and more sustainable environments in which employees can be happy and productive.

Complex Interpersonal Conflict Behaviour

Author : Evert Van der Vliert
Publisher : Psychology Press
ISBN 13 : 1134839650
Total Pages : 210 pages
Book Rating : 4.1/5 (348 download)

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Book Synopsis Complex Interpersonal Conflict Behaviour by : Evert Van der Vliert

Download or read book Complex Interpersonal Conflict Behaviour written by Evert Van der Vliert and published by Psychology Press. This book was released on 2013-05-24 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is about reactions to interpersonal conflict such as avoiding, negotiating, and fighting. It breaks away from the prevailing assumption that conflict behaviours are mutually isolated reactions having mutually isolated effects. Instead, reactions are viewed as components of complex conflict behaviour that influence each other's impact on the substantive and relational outcomes. The simultaneous and sequential occurrence of, for example, problem solving and fighting should therefore be studied together and not separately. The author presents a ladder of stepwise increases in theoretical quality, and designs the sequence of chapters in such a way that the theoretical value increases step by step. The lower steps lead to the description of behavioural components and to a model of integrative and distributive dimensions. The upper steps lead to the dimensions of dual concern for one's own and the other's goals and to complexity explanations in terms of the novel paradigm of conglomerated conflict behaviour. The chapters are summarised into thirty-four interrelated propositions. Six empirical studies demonstrate the validity of crucial propositions at each level of the theoretical framework. This monograph primarily reaches out to an academic readership. However, due to its clear structure, its comprehensive propositions, its frequent use of figures, and its glossary, the book will also provide an invaluable resource for any student and practitioner interested in conflict management and negotiation.

The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration

Author : Mary Scannell
Publisher : McGraw Hill Professional
ISBN 13 : 0071743669
Total Pages : 240 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration by : Mary Scannell

Download or read book The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration written by Mary Scannell and published by McGraw Hill Professional. This book was released on 2010-05-28 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

The Man Who Mistook His Job for His Life

Author : Naomi Shragai
Publisher : Random House
ISBN 13 : 0753558335
Total Pages : 288 pages
Book Rating : 4.7/5 (535 download)

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Book Synopsis The Man Who Mistook His Job for His Life by : Naomi Shragai

Download or read book The Man Who Mistook His Job for His Life written by Naomi Shragai and published by Random House. This book was released on 2021-08-26 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: A revolutionary approach to understanding the emotional dynamics within our working lives. 'Nobody understands the everyday madness of working life better than Naomi Shragai. This book should be read by everyone who ventures anywhere near an office' - Lucy Kellaway You probably don't realise this, but every working day you replay and re-enact conflicts, dynamics and relationships from your past. Whether it's confusing an authority figure with a parent; avoiding conflict because of past squabbles with siblings; or suffering from imposter syndrome because of the way your family responded to success, when it comes to work we are all trapped in our own upbringings and the patterns of behaviour we learned while growing up. Many of us spend eighteen formative years or more living with family and building our personality; but most of us also spend fifty years - or 90,000 hours - in the workplace. With the pull of the familial so strong, we unconsciously re-enact our personal past in our professional present - even when it holds us back. Through intimate stories, fascinating insights and provocative questions that tackle the issues that cause us most problems - from imposter syndrome and fear of conflict to perfectionism and anxiety - business psychotherapist Naomi Shragai will transform how you think about yourself and your working life. Based on thirty years of expertise and practice, Shragai will show you that what is holding you back is within your gift to change - and the first step is to realise how you, like the rest of the people you work with, habitually confuse your professional present with your personal past.

Interpersonal Conflict

Author : William W. Wilmot
Publisher : College Ie Overruns
ISBN 13 : 9781260083545
Total Pages : 416 pages
Book Rating : 4.0/5 (835 download)

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Book Synopsis Interpersonal Conflict by : William W. Wilmot

Download or read book Interpersonal Conflict written by William W. Wilmot and published by College Ie Overruns. This book was released on 2017-07-08 with total page 416 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Bullying At Work

Author : Andrea Adams
Publisher : Virago
ISBN 13 : 034900515X
Total Pages : 178 pages
Book Rating : 4.3/5 (49 download)

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Book Synopsis Bullying At Work by : Andrea Adams

Download or read book Bullying At Work written by Andrea Adams and published by Virago. This book was released on 2014-03-06 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Through personal accounts and revelations, this book explores bullying at work and offers solutions to help overcome this stressful, often isolating experience facing many women and men. Based on three years of research, Andrea Adams plots the destructive forces currently eroding the professional lives of many people. By tracing the psychological origins of bullying at work this book investigates the effect of past relationships on the present, providing both individuals and organizations with a deeper understanding of why things can go so badly wrong. Through advice and guidance, it offers a way forward for all those who value the need for psychological well-being at the workplace.

The Psychology of Physical Symptoms

Author : J.W. Pennebaker
Publisher : James Pennebaker
ISBN 13 : 0387907300
Total Pages : 205 pages
Book Rating : 4.3/5 (879 download)

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Book Synopsis The Psychology of Physical Symptoms by : J.W. Pennebaker

Download or read book The Psychology of Physical Symptoms written by J.W. Pennebaker and published by James Pennebaker. This book was released on 1982-10-13 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: Physical symptoms are fascinating phenomena to examine. We all experience them, use them as signals to guide our behavior, and usually assume that they accurately represent underlying physiological activity. At the same time, we implicitly know that bodily sensations are often vague, ambiguous, and subject to a variety of interpretations. It is not surprising, then, that there is often a disparity between what we think is going on in our bodies and what is objectively occurring. In short, phenomena such as physical symptoms are the stuff of psychology. My own research into physical symptoms started by accident several years ago. In a hastily devised experiment dealing with the effects of noise on behavior, I had to write a post-experimental questionnaire that would be long enough to allow the experimenter time to calibrate some equipment for a later portion of the study. I included some physical symptoms on the questionnaire as fillers. The experiment was a total failure, with the exception of the symptom reports. People's perceptions of symptoms were easily influenced by our manipulations, even though their actual physiological state had not changed. And so began the present inquiry. Despite the pervasiveness, importance, and sheer amount of time and money devoted to discussing and curing common physical symptoms and sensations, very little empirical work has been devoted to examining the psychological and perceptual factors related to sensory experience. Occa sional papers have tested a specific theory, such as cognitive dissonance, wherein physical symptoms served as an interesting dependent measure.

The Cambridge Handbook of Workplace Affect

Author : Liu-Qin Yang
Publisher : Cambridge University Press
ISBN 13 : 110849403X
Total Pages : 573 pages
Book Rating : 4.1/5 (84 download)

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Book Synopsis The Cambridge Handbook of Workplace Affect by : Liu-Qin Yang

Download or read book The Cambridge Handbook of Workplace Affect written by Liu-Qin Yang and published by Cambridge University Press. This book was released on 2020-07-16 with total page 573 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you struggling to improve a hostile or uncomfortable environment at work, or interested in how such tension can arise? Experts in organizational psychology, management science, social psychology, and communication science show you how to implement interventions and programs to manage workplace emotion. The connection between workplace affect and relevant challenges in our society, such as diversity and technological changes, is undeniable; thus learning to harness that knowledge can revolutionize your performance in tackling workday issues. Applying major theoretical perspectives and research methodologies, this book outlines the concepts of display rules, emotional labor, work motivation, well-being, and discrete emotions. Understanding these ideas will show you how affect can promote team effectiveness, leadership, and conflict resolution. If you require a foundation for understanding workplace affect or a springboard into deeper, more interdisciplinary research, this book presents an integrative approach that is indispensable.

The Psychology of Conflict and Conflict Management in Organizations

Author : Carsten K. W. De Dreu
Publisher : SIOP Organizational Frontiers Series
ISBN 13 : 9780415651110
Total Pages : 0 pages
Book Rating : 4.6/5 (511 download)

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Book Synopsis The Psychology of Conflict and Conflict Management in Organizations by : Carsten K. W. De Dreu

Download or read book The Psychology of Conflict and Conflict Management in Organizations written by Carsten K. W. De Dreu and published by SIOP Organizational Frontiers Series. This book was released on 2013-01-08 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume in SIOP's Organizational Frontiers Series is a state-of-the-art overview of contemporary conflict research which aims to place conflict research and theory squarely within the realm of industrial and organizational psychology. This volume brings together and integrates classic and contemporary insight in conflict origins, conflict processes, and conflict consequences. In addition, it stimulates modeling conflict at work at relevant levels of analyses: the interpersonal and group, and the organizational. It is appropriate for scholars and practitioners in the areas of industrial-organizational psychology, human resource management, organizational behavior, applied psychology, and social psychology.

The Handbook of Stress and Health

Author : Cary Cooper
Publisher : John Wiley & Sons
ISBN 13 : 1118993799
Total Pages : 730 pages
Book Rating : 4.1/5 (189 download)

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Book Synopsis The Handbook of Stress and Health by : Cary Cooper

Download or read book The Handbook of Stress and Health written by Cary Cooper and published by John Wiley & Sons. This book was released on 2017-02-07 with total page 730 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive work that brings together and explores state-of-the-art research on the link between stress and health outcomes. Offers the most authoritative resource available, discussing a range of stress theories as well as theories on preventative stress management and how to enhance well-being Timely given that stress is linked to seven of the ten leading causes of death in developed nations, yet paradoxically successful adaptation to stress can enable individuals to flourish Contributors are an international panel of authoritative researchers and practitioners in the various specialty subjects addressed within the work

Well-Being and Work

Author : P. Dewe
Publisher : Springer
ISBN 13 : 0230363032
Total Pages : 181 pages
Book Rating : 4.2/5 (33 download)

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Book Synopsis Well-Being and Work by : P. Dewe

Download or read book Well-Being and Work written by P. Dewe and published by Springer. This book was released on 2012-03-29 with total page 181 pages. Available in PDF, EPUB and Kindle. Book excerpt: Work and well-being is one of the fastest growing areas of concern to business, public sector and government. This book looks at the causes of stress in the modern work-place, and offers practical advice for managers on how to combat stress in their employees, and put in place strategies for developing a healthy workplace.

Job Satisfaction

Author : Paul E. Spector
Publisher : Routledge
ISBN 13 : 1000539342
Total Pages : 142 pages
Book Rating : 4.0/5 (5 download)

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Book Synopsis Job Satisfaction by : Paul E. Spector

Download or read book Job Satisfaction written by Paul E. Spector and published by Routledge. This book was released on 2022-02-27 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: Distilling the vast literature on this most frequently studied variable in organizational behavior, Paul E. Spector provides students and professionals with a pithy overview of the research and application of job satisfaction. In addition to discussing the nature of and techniques for assessing job satisfaction, this text summarizes the findings regarding how people feel toward work, including cultural and gender differences in job satisfaction, personal and organizational antecedents, potential consequences, and interventions to improve job satisfaction. Students, researchers, and practitioners will particularly appreciate the extensive list of references and the Job Satisfaction Survey included in the Appendix. This book includes the latest research and new topics including the business case for job satisfaction, customer service, disabled workers, leadership, mental health, organizational climate, virtual work, and work-family issues. Further, paulspector.com features an ongoing series of blog articles, links to assessments mentioned in the book, and other resources on job satisfaction to coincide with this text. This book is ideal for professionals, researchers, and undergraduate and graduate students in industrial and organizational psychology and organizational behavior, as well as in specialized courses on job attitudes or job satisfaction. .