Influence Is Your Superpower

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Author :
Publisher : Random House
ISBN 13 : 1984854348
Total Pages : 305 pages
Book Rating : 4.9/5 (848 download)

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Book Synopsis Influence Is Your Superpower by : Zoe Chance

Download or read book Influence Is Your Superpower written by Zoe Chance and published by Random House. This book was released on 2022-02-01 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rediscover the superpower that makes good things happen, from the professor behind Yale School of Management's most popular class “The new rules of persuasion for a better world.”—Charles Duhigg, author of the bestsellers The Power of Habit and Smarter Faster Better You were born influential. But then you were taught to suppress that power, to follow the rules, to wait your turn, to not make waves. Award-winning Yale professor Zoe Chance will show you how to rediscover the superpower that brings great ideas to life. Influence doesn’t work the way you think because you don’t think the way you think. Move past common misconceptions—such as the idea that asking for more will make people dislike you—and understand why your go-to negotiation strategies are probably making you less influential. Discover the one thing that influences behavior more than anything else. Learn to cultivate charisma, negotiate comfortably and creatively, and spot manipulators before it’s too late. Along the way, you’ll meet alligators, skydivers, a mind reader in a gorilla costume, Jennifer Lawrence, Genghis Khan, and the man who saved the world by saying no. Influence Is Your Superpower will teach you how to transform your life, your organization, and perhaps even the course of history. It’s an ethical approach to influence that will make life better for everyone, starting with you.

Influence with a Heart

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Author :
Publisher :
ISBN 13 : 9780692761854
Total Pages : 146 pages
Book Rating : 4.7/5 (618 download)

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Book Synopsis Influence with a Heart by : Ben Gioia

Download or read book Influence with a Heart written by Ben Gioia and published by . This book was released on 2016-08-08 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: * What To Expect and How To Use This Book *By reading this book, you're going to learn how to be a more influential leader and communicator.As you immerse yourself in the coming chapters, keep in mind that what you're about to learn serves a dual purpose:1. You're going to learn concepts, perspectives, and strategies that you can apply to your business, today; and2. These will expand into many other aspects of your business and your life, helping you to communicate more effectively, be a better leader, make a bigger impact, and live the life you want.This isn't like any other book you've read.* It's saturated with takeaways (that can be applied by most people in most industries).* It's based on timeless principles that have been used by masters, orators, writers, and leaders throughout history and are continuing into the future.* Although it's a nonfiction book, it's written in a more conversational, narrative way. It's chock full of stories, imagery, anecdotes, provocative questions, case studies, and opportunities to pause, reflect, and learn.This will make the ideas and concepts tangible... to make the learning stick... to become part of your "muscle memory" so you can use it again and again.Heads up!As you're already well aware, no amount of reading or memorizing will make you successful. It is the understanding and application of knowledge and wisdom which makes it all happen. So I invite you take some time to really be here and be present. Shut the door, put the phone in airplane mode, and get comfy. Have a notebook handy, get some sticky notes, write in the margins, share your thoughts on the occasional "Your Thoughts Here" pages, and dictate your thoughts into your phone...... as I tell you a little story... ... about Influence With A Heart(tm).

The Heart of a Leader

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Author :
Publisher : David C Cook
ISBN 13 : 1434766632
Total Pages : 193 pages
Book Rating : 4.4/5 (347 download)

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Book Synopsis The Heart of a Leader by : Ken Blanchard

Download or read book The Heart of a Leader written by Ken Blanchard and published by David C Cook. This book was released on 2010-01-01 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ken Blanchard, a highly respected figure in the fields of leadership and business, invites you into the world of influence through his extensive career insights in this inspirational leadership book. In The Heart of a Leader, you’ll learn about: Uncover the significance of making value-based decisions; Learn how to pursue excellence in every aspect of your life; Explore the vital role of integrity in leadership and personal growth; Embrace change as a source of growth and development; Empower those around you to achieve their full potential. Get ready to go on a journey toward effective leadership and personal growth. Bound to become a timeless classic on Christian inspirational leadership, this book offers teachings on values, excellence, integrity, change, and empowerment that will equip you with the essential tools to not only lead effectively but also inspire those around you.

How to Win Friends and Influence People

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Author :
Publisher : ببلومانيا للنشر والتوزيع
ISBN 13 :
Total Pages : 304 pages
Book Rating : 4./5 ( download)

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Book Synopsis How to Win Friends and Influence People by :

Download or read book How to Win Friends and Influence People written by and published by ببلومانيا للنشر والتوزيع. This book was released on 2024-02-17 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: You can go after the job you want…and get it! You can take the job you have…and improve it! You can take any situation you’re in…and make it work for you! Since its release in 1936, How to Win Friends and Influence People has sold more than 30 million copies. Dale Carnegie’s first book is a timeless bestseller, packed with rock-solid advice that has carried thousands of now famous people up the ladder of success in their business and personal lives. As relevant as ever before, Dale Carnegie’s principles endure, and will help you achieve your maximum potential in the complex and competitive modern age. Learn the six ways to make people like you, the twelve ways to win people to your way of thinking, and the nine ways to change people without arousing resentment.

Win the Heart

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Author :
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523099895
Total Pages : 137 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis Win the Heart by : Mark Miller

Download or read book Win the Heart written by Mark Miller and published by Berrett-Koehler Publishers. This book was released on 2019-03-05 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to create a workforce that’s more creative, more driven, and more enthusiastic about reaching company goals. Every great company has an engaged workforce, and nurturing a culture of engagement is at the heart of great leadership—employees who really care about their work, their coworkers, and the organization can supercharge a company’s success. But for many years, engagement has been suffering. Gallop reports that seventy percent of employees are not fully engaged on the job. Mark Miller draws on more than forty years of leadership experience to show leaders at all levels how to change the conversation and create real competitive advantage in the process. In the fourth book in Miller’s High Performance Series, CEO Blake Brown sets out to discover how to create the kind of workplace where everyone feels excited to come to work, passionate about what he or she brings to the company, and energized at the end of the day. It’s a journey that takes him literally all over the world—from Italy to Greece to Green Bay and more. What he discovers from the pages of history is as relevant as the evening news. Engagement unleashes untapped potential buried deep within the hearts of your people. An engaged workforce is more creative, more driven, and more enthusiastic about reaching company goals. If you put the lessons in this book to work, your people will never look at work, or their leaders, the same way again. “Virtually anything is possible if enough people care…Win the Heart will show you how to ensure they do!” —Scott Harrison, New York Times–bestselling author of Thirst “Win the Heart is an easy, entertaining, and engaging read with simple yet powerful reminders of our role as leaders. I couldn’t put it down! If you want something magical to happen in your organization, read and apply the ideas in this book.” —Dina Dwyer-Owens, brand ambassador and former CEO, Neighborly “Win the Heart: easy to read, profoundly simple, rock solid! Mark Miller has written another classic!” —Bobb Biehl, executive mentor and author “Win the Heart is a must-read for any leader at any level! In your hands, you hold a brilliant roadmap that breaks down how to make choices as a leader to overcome the “just a job” mentality and catapult your organization to new heights.” —Simon T. Bailey, breakthrough strategist

Renovation of the Heart

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Author :
Publisher : Tyndale House
ISBN 13 : 1615214550
Total Pages : 381 pages
Book Rating : 4.6/5 (152 download)

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Book Synopsis Renovation of the Heart by : Dallas Willard

Download or read book Renovation of the Heart written by Dallas Willard and published by Tyndale House. This book was released on 2014-02-27 with total page 381 pages. Available in PDF, EPUB and Kindle. Book excerpt: As Christians, we know that we are new creations in Jesus. So we try to act differently, hoping this will make us more like Him. But changing our outward behavior doesn’t change our hearts. Only by God’s grace can we be transformed internally. Renovation of the Heart lays a biblical foundation for understanding what best-selling author Dallas Willard calls the “transformation of the spirit”—a divine process that “brings every element in our being, working from inside out, into harmony with the will of God.” This fresh approach to spiritual growth explains the biblical reasons why Christians need to undergo change in six aspects of life: thought, feeling, will, body, social context, and soul. Willard also outlines a general pattern of transformation in each area, not as a sterile formula but as a practical process that you can follow without the guilt or perfectionism so many Christians wrestle with. Don’t settle for complacency. Accept the challenge Renovation of the Heart offers to become an intentional apprentice of Jesus Christ, changing daily as you walk with Him.

The Power of Clan

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Author :
Publisher : Transaction Publishers
ISBN 13 : 9781412838481
Total Pages : 208 pages
Book Rating : 4.8/5 (384 download)

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Book Synopsis The Power of Clan by : Stewart Wolf

Download or read book The Power of Clan written by Stewart Wolf and published by Transaction Publishers. This book was released on 1998 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Medical sociologists have long recognized the importance of community and family structure in the health of individuals. However, the past quarter century in America has seen an increasing emphasis on individualism and materialism that has effectively diminished the cohesiveness and emotional support provided by these basic social units. The Power of Clan examines the health effects of social change in a largely Italian-American town over a twenty-five-year period and provides substantial evidence of the protective effect of family bonds and shared social values against coronary heart disease and sudden death. The unique feature of the Roseto, Pennsylvania community was its remarkably low death rate from heart attacks, this in spite of the fact that such risk factors as smoking, lack of exercise, high fat and cholesterol diet were found to be just as prevalent in Roseto as in four nearby control towns. Roseto's traditional, family-oriented social structure, however, differed vastly from that of neighboring towns where materialistic values were predominant and where the individual, rather than the family, was considered to be the unit of society. At the beginning of their study in the early 1960s, the authors noted indications of imminent social change toward a more Americanized system of values and behavior. Interviews with younger inhabitants revealed much respect for old-world traditions but not as much enthusiasm for living by them. The study's prediction that the abandonment of selfless, communal standards would undermine Rosetans relative immunity to heart disease was borne out as death rates from heart attack climbed to levels comparable to those of the control towns by 1975. The Power of Clan is the product of twenty-five years of continuous observation. The findings of its original study have been carefully examined and its predictions largely confirmed. It is a landmark volume in the longitudinal study of health in an advanced industrial society. It also constitutes a large step forward in the cooperation of medical and sociological researchers.

The Heart of Leadership

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Author :
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1609949625
Total Pages : 137 pages
Book Rating : 4.6/5 (99 download)

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Book Synopsis The Heart of Leadership by : Mark Miller

Download or read book The Heart of Leadership written by Mark Miller and published by Berrett-Koehler Publishers. This book was released on 2013-10-07 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you the type of leader people want to follow? You can be—but first, you've got to understand what sets great leaders apart from all the rest. Certainly, leaders need people skills, execution skills, a deep knowledge of industry trends, the ability to articulate a vision, and more—they must be competent—but that's just the tip of the iceberg. What's below the waterline? What's deep inside the best leaders that makes them different? Mark Miller contends it is their leadership character. In his latest enlightening and entertaining business fable, he describes the five unique character traits exhibited by exceptional leaders and how to cultivate them. The Heart of Leadership begins with young and ambitious Blake Brown being passed over for a desperately wanted promotion, despite an outstanding individual performance. Confused and frustrated, he turns to his former mentor, Debbie Brewster. Rather than attempting to solve Blake's problem for him, she sends him on a quest to meet with five of his late father's colleagues, each of whom holds a piece of the puzzle he's trying to solve. As Blake puts the pieces together, he discovers that in the final analysis, a lack of skills isn't what holds most leaders back; skills are too easy to learn. Without demonstrated leadership character, however, a skill set will never be enough. Most often, when leaders fail to reach their full potential, it is an issue of the heart. This is Blake's ultimate revelation. This book shows us that leadership needn't be the purview of the few—it is within reach for millions around the world. The Heart of Leadership is a road map for every person who desires to make a difference in the lives of others and become a leader people want to follow.

An Incorruptible Heart

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Author :
Publisher : David McCracken Ministries
ISBN 13 : 0987131435
Total Pages : 192 pages
Book Rating : 4.9/5 (871 download)

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Book Synopsis An Incorruptible Heart by : David McCracken

Download or read book An Incorruptible Heart written by David McCracken and published by David McCracken Ministries. This book was released on 2011-09-01 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: More than ever before, the Body of Christ needs a generation of godly leaders who can have influence without losing their integrity. God is searching for those in whom He can safely entrust the authority of His kingdom and the mantle of leadership. In this book, David McCracken gives leaders the spiritual understanding and practical outworking to carry the level of authority and power that God desires to flow through them. An Incorruptible Heart gives prophetic and apostolic insight into the deeper heart issues of integrity, purity of motivation, intimacy with God, accountability, servanthood, spiritual fatherhood and much more. If you want to finish well with greatness of character, this book will empower your future success for God’s glory. 'An Incorruptible Heart’ is deeply challenging. It is written out of the depths of experiences of life, ministry and significant Biblical understanding. It’s uncomfortable to have the mirror turned on you as it is read. However, one feels inward renewal as one surrenders to the truth. In a fast moving Christian sub-culture it is worth making a priority read. IAN GREEN, NEXT LEVEL INTERNATIONAL, ENGLAND With so much tragic failure in Christian ministries and leadership today, how must we face the new millennium? David McCracken has done us all a great service in analysing and compiling the great themes of faithful leadership; servant hearts, yielded expectations, accountability and intimacy with Christ; utterly necessary principles for us to honor the Lord in the great decade of harvest before us. My Dad (a champion cyclist) once said to me: “Son, it’s not how you begin the race; it’s how you finish that counts.” David’s book will help you cross that line a winner! WINKIE PRATNEY, International Speaker and Author, USA David McCracken’s excellent book reminds us of the power of an incorruptible heart. I often say, “don’t trust a leader who doesn’t limp.” Meaning... people who have gone through the fires of trials, pressures, crisis, pain, and disappointment, yet have decided to trust God and be people of integrity with a sweet spirit. Those who limp have been there and have come out better. I listen to these people and learn. David is one of those people. His book is full of transparency, vulnerability, and wisdom arising from the pressures of ministry and life. Throughout his writing he brings hope, inspiration, and faith to us who are looking for positive examples. He reminds us of the critical truth that we must protect our heart from bitterness, walk the road of integrity, and keep tender to the things of God and to the needs of people. DR WAYNE GOODALL, WORLDWIDE FAMILY, USA It is easy to see that this book has been forged from the decades of ministry experienced by David, starting where we all start: young, zealous and naive to developing into very senior mature leadership. David’s heart, his life, his experience, his blood sweat and tears are spilled onto these pages. What a book for Senior Pastors to keep us on the “straight and narrow” in order to achieve what we all set out for. What a book for existing leadership to keep the hearts right and save the “body” from the heartaches of the past. What a book for emerging leadership to forewarn them of the pitfalls that can await them. What a book for the body of Christ at large to help the saints, both young and old, to grow into the full measure and stature of Christ. PETER MORTLOCK, SENIOR PASTOR CITY IMPACT CHURCHES, NZ

The Viking Heart

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Author :
Publisher : Mariner Books
ISBN 13 : 1328595900
Total Pages : 519 pages
Book Rating : 4.3/5 (285 download)

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Book Synopsis The Viking Heart by : Arthur Herman

Download or read book The Viking Heart written by Arthur Herman and published by Mariner Books. This book was released on 2021 with total page 519 pages. Available in PDF, EPUB and Kindle. Book excerpt: From a New York Times best-selling historian and Pulitzer Prize finalist, a sweeping epic of how the Vikings and their descendants have shaped history and America

The Art of Influence

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Author :
Publisher : Irh Press
ISBN 13 : 9781942125488
Total Pages : 0 pages
Book Rating : 4.1/5 (254 download)

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Book Synopsis The Art of Influence by : Okawa Ryuho

Download or read book The Art of Influence written by Okawa Ryuho and published by Irh Press. This book was released on 2019-01-15 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Your degree of success often depends on your ability to work with, motivate, and inspire people around you. In this book, author Ryuho Okawa shows how mastering the art of influence will help you become a tougher, influential, and stress-free leader who can win the hearts of many and bring positive change to yourself as well as those around you. In The Art of Influence, Okawa offers insightful answers to the 28 questions he received from people who are aspiring to achieve greater success in life. At times of trouble, setback, or stress, these pages will offer you the inspirations you need at that very moment and open a new avenue for a life of success. The practiced wisdom that Okawa offers in this book will enrich and fill your heart with motivation, inspiration, and encouragement. This simple, practical, yet profound guide will show you how to cultivate yourself and influence people up, down, and across.

HOW TO WIN FRIENDS & INFLUENCE PEOPLE

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Author :
Publisher : Good Press
ISBN 13 :
Total Pages : 262 pages
Book Rating : 4.8/5 (596 download)

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Book Synopsis HOW TO WIN FRIENDS & INFLUENCE PEOPLE by : Dale Carnegie

Download or read book HOW TO WIN FRIENDS & INFLUENCE PEOPLE written by Dale Carnegie and published by Good Press. This book was released on 2023-11-26 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dale Carnegie's 'How to Win Friends & Influence People' is a timeless self-help classic that explores the art of building successful relationships through effective communication. Written in a straightforward and engaging style, Carnegie's book provides practical advice on how to enhance social skills, improve leadership qualities, and achieve personal and professional success. The book is a must-read for anyone looking to navigate social dynamics and connect with others in a meaningful way, making it a valuable resource in today's interconnected world. With anecdotal examples and actionable tips, Carnegie's work resonates with readers of all ages and backgrounds, making it a popular choice for personal development and growth. Carnegie's ability to distill complex social principles into simple, actionable steps sets this book apart as a timeless guide for building lasting relationships and influencing others positively. Readers will benefit from Carnegie's wisdom and insight, gaining valuable tools to navigate social interactions and achieve success in their personal and professional lives.

Influence

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Author :
Publisher : Ember
ISBN 13 : 0593121562
Total Pages : 369 pages
Book Rating : 4.5/5 (931 download)

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Book Synopsis Influence by : Sara Shepard

Download or read book Influence written by Sara Shepard and published by Ember. This book was released on 2022-01-04 with total page 369 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get ready to delve into the world of teen influencers like you've never done before--from the #1 New York Times bestselling author of PRETTY LITTLE LIARS Sara Shepard and eighteen-year-old actress and social media personality Lilia Buckingham comes a twisty mystery that takes place in the fiercely competitive world of Internet stars. After a video she makes goes viral, everyone knows Delilah Rollins. And now that she's in LA, Delilah's standing on the edge of something incredible. Everything is going to change. She has no idea how much. Jasmine Walters-Diaz grew up in the spotlight. A child star turned media darling, the posts of her in her classic Lulu C. rainbow skirt practically break the Internet. But if the world knew who Jasmine really was, her perfect life? Canceled. Fiona Jacobs is so funny--the kind of girl for whom a crowd parts--no wonder she's always smiling! But on the inside? The girl's a hot mess. And when someone comes out of the shadows with a secret from her past, it's one that won't just embarrass Fiona: it will ruin her. Who wouldn't want to be Scarlet Leigh? Just look at her Instagram. Scarlet isn't just styled to perfection: she is perfection. Scarlet has a gorgeous, famous boyfriend named Jack and there's a whole fanbase about their ship. To everyone watching online, their lives seem perfect . . . but are they really? The sun is hot in California . . . and someone's going to get burned.

Grace

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Author :
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781536944976
Total Pages : 196 pages
Book Rating : 4.9/5 (449 download)

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Book Synopsis Grace by : Carolyn Ann Bardsley

Download or read book Grace written by Carolyn Ann Bardsley and published by Createspace Independent Publishing Platform. This book was released on 2016-10-01 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Grace, as it is commonly understood, is God's unmerited favor. This definition of grace is impoverished because it makes grace a characteristic of God rather than the presence of His Spirit within our heart. It is from our heart that we are to listen and follow Him. Grace is God's divine influence upon our heart and His expression in and through us. Living in grace shifts us from trying to live beliefs in our mind to believing in our heart where our Lord and Savior resides. Jesus demonstrated how to live in grace. He repeatedly emphasized that He said and did nothing but what Father God did in and through Him. We are to live as Jesus did by receiving and surrendering to God's Spirit within our heart. We are to listen and heed His voice and promptings from within. This book explains how to live in grace and develop an intimate relationship with God our Father through His Spirit residing in our heart. Jesus made it possible for us to come out from under the law and live in grace. This is the abundant life Jesus won for us. Trying to obey written words from Scripture can become laws we try to keep and cause us to deny Christ-God's Spirit-within us. Without understanding grace, Scriptures can seem to conflict with one another such as "a man is justified by faith apart from works of the law" (Romans 3:28) and "a man is justified by works and not by faith alone" (James 2:24). Without understanding grace, Scripture can seem condemning and impossible to live such as "He who commits sin is of the devil" (1 John 3:8) and "No one born of God commits sin; for God's nature abides in him and he cannot sin because he is born of God" (1 John 3:9). Early Christians understood the importance of grace. Their epistles in the New Testament start and end with the word grace. This book is a comprehensive Biblical study of grace with over 300 Scriptures interspersed with the author's discussion about the importance of living in grace. The author wanted to make sure that her new understanding of grace agreed with what Scripture says about Christ and what it means to be a believer. A sequel to this book, Living In Grace, is the author's testimony of how she lives in grace and the significant difference it has made in her life. This book is written for those who have submitted their life to Christ, yet have not entered the freedom and victory of living in grace that Jesus made possible for us. The purpose of this book is to increase your understanding of: How to come out from under the burden and bondages of trying to live by Scripture beliefs and laws and enter into the freedom and victory of living in grace by believing in Christ-God's Spirit-within your heart. How to have faith in a Living God rather than just having knowledge about God from the Bible. How to have a faith based on the Spirit of Truth in your heart rather than knowledge in your mind. How to hear God speak with you and develop a love relationship with your Lord and Savior.

Transfluence

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Author :
Publisher : Post Hill Press
ISBN 13 : 1642936189
Total Pages : 217 pages
Book Rating : 4.6/5 (429 download)

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Book Synopsis Transfluence by : Walt Rakowich

Download or read book Transfluence written by Walt Rakowich and published by Post Hill Press. This book was released on 2020-09-29 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: Walt Rakowich brings a real-world perspective to leadership that’s based on experience, not just theory. Walt was CEO of Prologis, the world’s largest owner of industrial warehouses and a critical partner to companies distributing products throughout the global supply chain. The company was near bankruptcy when Walt took over at the height of the Great Recession. While leading Prologis back to prominence, and in the years since, Walt realized leaders today must lean into timeless values and principles, but with a fresh perspective on the new realities of our leadership climates. The modern leadership environment exists at the convergence of three distinct and dynamic climates: the climates of access, diversity, and acceleration. On their own or in the aggregate, these climates produce significant opportunities and tensions that will challenge leaders for generations. With a fundamental understanding of these climates, leaders develop a selfless approach that withstands the toughest storms. Transfluence shows leaders how they can have transformative influence by overcoming their fears and pride, building transparency into their leadership, developing a strong core of authentic values, and passionately pursuing a meaningful purpose. When leaders do this, they seize opportunities, embrace challenges, and make their organizations and communities greater than ever.

Success Mindsets

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Author :
Publisher :
ISBN 13 : 9781642796919
Total Pages : 255 pages
Book Rating : 4.7/5 (969 download)

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Book Synopsis Success Mindsets by : Ryan Gottfredson

Download or read book Success Mindsets written by Ryan Gottfredson and published by . This book was released on 2020-05-05 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Managed Heart

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Author :
Publisher : Univ of California Press
ISBN 13 : 0520951859
Total Pages : 352 pages
Book Rating : 4.5/5 (29 download)

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Book Synopsis The Managed Heart by : Arlie Russell Hochschild

Download or read book The Managed Heart written by Arlie Russell Hochschild and published by Univ of California Press. This book was released on 2012-03-31 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant’s job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector’s job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company’s commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.