In a Perfect World, a Survival Guide for the Help Desk Technician

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Author :
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781466266940
Total Pages : 0 pages
Book Rating : 4.2/5 (669 download)

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Book Synopsis In a Perfect World, a Survival Guide for the Help Desk Technician by : D Russell Steffy

Download or read book In a Perfect World, a Survival Guide for the Help Desk Technician written by D Russell Steffy and published by Createspace Independent Publishing Platform. This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: It didn't take long on my first job as a Help Desk Technician to realize why a lot of folks don't want to pursue this career path. This type of work isn't for everyone. Let's face it, nobody wants to constantly deal with unhappy users, and where "bug", "fix" and "workaround" are the three most used terms on a daily basis. But it doesn't have to be that way. Yes it's hard work to change that all-to-common scenario, but the payoffs can be tremendous. My career has spanned across many organizations and over twenty five years where I've had to completely restructure the concept of the Help Desk. In every case, customer satisfaction increased at least several fold, call volume was reduced by as much as seventy percent, and the moral boost virtually immeasurable. All of a sudden, Help Desk Techs were asked for by name, holiday cards were received in the mail, and even unsolicited testimonials were received by executive management complimenting the excellent support and service. Here is my "professional biography", a template for achieving a successful Help Desk and Technical Support environment. An all-inclusive guide for the Help Desk or Technical Support Professional, "In A Perfect World, A Survival Guide for the Help Desk Technician" offers a light-hearted approach to techniques for problem solving, how to handle users of varying skill levels and demeanor, company politics (yours and theirs), and much more. "In A Perfect World" includes tips for broadening time management and organizational skills with emphasis on common sense. The Help Desk is often the first impression a prospective client will experience, and it is imperative all issues be resolved with expedience and professionalism. "In A Perfect World" is a powerful reference tool ideal for Help Desk Technicians on the frontline, Department Managers, on up to Executive Management. "In a Perfect World" is also great for novice and intermediate users offering valuable information suitable for sharpening their computer related skill set.

The Empath's Survival Guide

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Author :
Publisher : Sounds True
ISBN 13 : 1622038312
Total Pages : 188 pages
Book Rating : 4.6/5 (22 download)

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Book Synopsis The Empath's Survival Guide by : Judith Orloff

Download or read book The Empath's Survival Guide written by Judith Orloff and published by Sounds True. This book was released on 2017-04-04 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is the difference between having empathy and being an empath? “Having empathy means our heart goes out to another person in joy or pain,” says Dr. Judith Orloff “But for empaths it goes much farther We actually feel others’ emotions, energy, and physical symptoms in our own bodies, without the usual defenses that most people have.” With The Empath’s Survival Guide, Dr. Orloff offers an invaluable resource to help sensitive people develop healthy coping mechanisms in our high-stimulus world—while fully embracing the empath’s gifts of intuition, creativity, and spiritual connection. In this practical and empowering book for empaths and their loved ones, Dr. Orloff begins with self-assessment exercises to help you understand your empathic nature, then offers potent strategies for protecting yourself from overwhelm and replenishing your vital energy For any sensitive person who’s been told to “grow a thick skin,” here is your lifelong guide for staying fully open while building resilience, exploring your gifts of deep perception, raising empathic children, and feeling welcomed and valued by a world that desperately needs what you have to offer.

The Asshole Survival Guide

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Publisher : HarperCollins
ISBN 13 : 1328695921
Total Pages : 229 pages
Book Rating : 4.3/5 (286 download)

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Book Synopsis The Asshole Survival Guide by : Robert I. Sutton

Download or read book The Asshole Survival Guide written by Robert I. Sutton and published by HarperCollins. This book was released on 2017-09-12 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: “This book is a contemporary classic—a shrewd and spirited guide to protecting ourselves from the jerks, bullies, tyrants, and trolls who seek to demean. We desperately need this antidote to the a-holes in our midst.”—Daniel H. Pink, best-selling author of To Sell Is Human and Drive How to avoid, outwit, and disarm assholes, from the author of the classic The No Asshole Rule As entertaining as it is useful, The Asshole Survival Guide delivers a cogent and methodical game plan for anybody who feels plagued by assholes. Sutton starts with diagnosis—what kind of asshole problem, exactly, are you dealing with? From there, he provides field-tested, evidence-based, and often surprising strategies for dealing with assholes—avoiding them, outwitting them, disarming them, sending them packing, and developing protective psychological armor. Sutton even teaches readers how to look inward to stifle their own inner jackass. Ultimately, this survival guide is about developing an outlook and personal plan that will help you preserve the sanity in your work life, and rescue all those perfectly good days from being ruined by some jerk. “Thought-provoking and often hilarious . . . An indispensable resource.”—Gretchen Rubin, best-selling author of The Happiness Project and Better Than Before “At last . . . clear steps for rejecting, deflecting, and deflating the jerks who blight our lives . . . Useful, evidence-based, and fun to read.”—Robert Cialdini, best-selling author of Influence and Pre-Suasion

Network World

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Publisher :
ISBN 13 :
Total Pages : 80 pages
Book Rating : 4./5 ( download)

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Book Synopsis Network World by :

Download or read book Network World written by and published by . This book was released on 1997-12-29 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than 20 years, Network World has been the premier provider of information, intelligence and insight for network and IT executives responsible for the digital nervous systems of large organizations. Readers are responsible for designing, implementing and managing the voice, data and video systems their companies use to support everything from business critical applications to employee collaboration and electronic commerce.

The Principal's Survival Guide

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Publisher : Free Spirit Publishing
ISBN 13 : 157542519X
Total Pages : 209 pages
Book Rating : 4.5/5 (754 download)

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Book Synopsis The Principal's Survival Guide by : Susan Stone Kessler

Download or read book The Principal's Survival Guide written by Susan Stone Kessler and published by Free Spirit Publishing. This book was released on 2015-03-15 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: This hands-on school leadership guide for new and veteran principals and administrators offers practical advice for leading a school successfully. Want honest student input? Try texting. Got a group of angry parents? Arrange one-on-one meetings—you’ll avoid a mob scene and give each family the attention it deserves. Trying to make a teacher feel appreciated? Shoot a quick email after stopping by his classroom and describe something cool you saw him do. It takes ten seconds but has a big impact. These tips and hundreds more are the collective wisdom of three experienced principals who know how to connect with kids, staff, families, and stakeholders, and help students succeed.

The Spectrum Girl's Survival Guide

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Publisher : Jessica Kingsley Publishers
ISBN 13 : 1787751848
Total Pages : 258 pages
Book Rating : 4.7/5 (877 download)

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Book Synopsis The Spectrum Girl's Survival Guide by : Siena Castellon

Download or read book The Spectrum Girl's Survival Guide written by Siena Castellon and published by Jessica Kingsley Publishers. This book was released on 2020-03-19 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Moonbeam Children's Book Awards - Silver Medal Winner Nautilus Silver Book Award Winner Purple Dragonfly Book Awards - First Place "Never be ashamed of being different: it is this difference that makes you extraordinary and unique." This essential go-to guide gives you all the advice and tools you'll need to help you flourish and achieve what you want in life. From the answers to everyday questions such as 'Am I using appropriate body language?' and 'Did I say the wrong thing?', through to discussing the importance of understanding your emotions, looking after your physical and mental health and coping with anxiety and sensory overloads, award-winning neurodiversity campaigner Siena Castellon uses her own experiences to provide you with the skills to overcome any challenge. With practical tips on friendships, dating, body image, consent and appearance, as well as how to survive school and bullying, The Spectrum Girl's Survival Guide gives you the power to embrace who you are, reminding you that even during the toughest of teen moments, you are never alone.

IT Security Survival Guide

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Author :
Publisher : CNET Networks Inc.
ISBN 13 : 9781932509373
Total Pages : 222 pages
Book Rating : 4.5/5 (93 download)

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Book Synopsis IT Security Survival Guide by :

Download or read book IT Security Survival Guide written by and published by CNET Networks Inc.. This book was released on 2004 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt:

InfoWorld

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Publisher :
ISBN 13 :
Total Pages : 128 pages
Book Rating : 4./5 ( download)

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Book Synopsis InfoWorld by :

Download or read book InfoWorld written by and published by . This book was released on 1996-07-08 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects.

Child Support Survival Guide

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Publisher :
ISBN 13 : 9781564143105
Total Pages : 184 pages
Book Rating : 4.1/5 (431 download)

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Book Synopsis Child Support Survival Guide by : Bonnie M. White

Download or read book Child Support Survival Guide written by Bonnie M. White and published by . This book was released on 1997 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Child Support Survival Guide" is a vital companion and reference for anyone, rich or poor, concerned with child support. It will teach custodial and noncustodial parents, as well as legal guardians, their options. It will provide solutions to parents seeking owed child support and choices to parents fretting the child support they pay. It is also an excellent reference for any Child Support of Family Law Attorney.

A survival guide: Child Support

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Author :
Publisher : Lulu.com
ISBN 13 : 1304677389
Total Pages : 53 pages
Book Rating : 4.3/5 (46 download)

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Book Synopsis A survival guide: Child Support by : Roberto Diaz

Download or read book A survival guide: Child Support written by Roberto Diaz and published by Lulu.com. This book was released on 2014-01-03 with total page 53 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is intended to inform and enforce child support. Educate fathers on the responsibilities of raising a child while becoming a positive role model for his children. It also tries to educate on the financial hardships that child support creates through common sense solutions. It gives insight not only through the eyes of parents, but to bring awareness of child psychology.

Sales Manager Survival Guide

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Publisher : Partners in Excellence
ISBN 13 : 9780997560206
Total Pages : 358 pages
Book Rating : 4.5/5 (62 download)

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Book Synopsis Sales Manager Survival Guide by : David Brock

Download or read book Sales Manager Survival Guide written by David Brock and published by Partners in Excellence. This book was released on 2016-05-17 with total page 358 pages. Available in PDF, EPUB and Kindle. Book excerpt: Finally! The definitive guide to the toughest, most challenging, and most rewarding job in sales. Front Line Sales Managers have to do it all - often without anyone showing them the ropes. In addition to making your numbers your job calls upon you for: Constant coaching, training, and team building Call, pipeline, deal, territory, one-on-ones, and other reviews that drive business performance Recruiting, interviewing, hiring, and onboarding top talent Responding to shifts in the marketplace - and in your company Dealing with, turning around, or terminating problem employees Analyzing and acting upon metrics to correct performance Managing the business and executive expectations Leveraging sales systems, tools, and processes Conducting performance reviews and setting expectations And more All this and making the numbers! Sales Manager Survival Guide addresses each of these issues, and many others, clearly, honestly, and in-depth. Drawing upon decades of experience in sales, sales management, and sales executive positions from small companies to giant corporations, David Brock gives you invaluable insight, wisdom, and above all practical guidance in how to handle the wide array of challenges and responsibilities you'll face as a Front Line Sales Manager. If you're a sales manager, or want to become one, this book shows you how to survive-and thrive. And if you want to be a great sales manager, this book shares the secrets, tools, and best practices to help you climb to the top-and beyond. "This is THE go-to resource for sales management!" Mike Weinberg, author of Sales Management Simplified

The Tech Writer's Survival Guide

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Publisher : Infobase Publishing
ISBN 13 : 1438110421
Total Pages : 289 pages
Book Rating : 4.4/5 (381 download)

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Book Synopsis The Tech Writer's Survival Guide by : Janet Van Wicklen

Download or read book The Tech Writer's Survival Guide written by Janet Van Wicklen and published by Infobase Publishing. This book was released on 2009 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Tech Writing Game (Facts On File, 1992) offers a comprehensive introduction to the craft and business of technical writing.

The Closer's Survival Guide

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Publisher : Grant Cardone
ISBN 13 : 0615558879
Total Pages : 392 pages
Book Rating : 4.6/5 (155 download)

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Book Synopsis The Closer's Survival Guide by : Grant Cardone

Download or read book The Closer's Survival Guide written by Grant Cardone and published by Grant Cardone. This book was released on 2015-12-16 with total page 392 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Closer’s Survival Guide is perfect for sales people, negotiators, deal makers and mediators but also critically important for dreamers, investors, inventors, buyers, brokers, entrepreneurs, bankers, CEO’s, politicians and anyone who wants to close others on the way they think and get what they want in life. Show me any highly successful person, and I will show you someone who has big dreams and who knows how to close! The end game is the close.

The Librarian's Internet Survival Guide

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Publisher : Information Today, Inc.
ISBN 13 : 9781573872355
Total Pages : 332 pages
Book Rating : 4.8/5 (723 download)

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Book Synopsis The Librarian's Internet Survival Guide by : Irene E. McDermott

Download or read book The Librarian's Internet Survival Guide written by Irene E. McDermott and published by Information Today, Inc.. This book was released on 2006 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this updated and expanded second edition of her popular guidebook, Searcher columnist Irene McDermott once again exhorts her fellow reference librarians to don their pith helmets and follow her fearlessly into the Web jungle. She presents new and improved troubleshooting tips and advice, Web resources for answering reference questions, and strategies for managing information and keeping current. In addition to helping librarians make the most of Web tools and resources, the book offers practical advice on privacy and child safety, assisting patrons with special needs, Internet training, building library Web pages, and much more

Network World

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Author :
Publisher :
ISBN 13 :
Total Pages : 66 pages
Book Rating : 4./5 ( download)

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Book Synopsis Network World by :

Download or read book Network World written by and published by . This book was released on 1997-01-27 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than 20 years, Network World has been the premier provider of information, intelligence and insight for network and IT executives responsible for the digital nervous systems of large organizations. Readers are responsible for designing, implementing and managing the voice, data and video systems their companies use to support everything from business critical applications to employee collaboration and electronic commerce.

Love on a Rotten Day

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Publisher : Simon and Schuster
ISBN 13 : 1439188718
Total Pages : 268 pages
Book Rating : 4.4/5 (391 download)

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Book Synopsis Love on a Rotten Day by : Hazel Dixon-Cooper

Download or read book Love on a Rotten Day written by Hazel Dixon-Cooper and published by Simon and Schuster. This book was released on 2009-12-15 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Guide to Losing -- or Finding -- Your True Soul Mate Did you know: Capricorns are cowards when it comes to public displays of affection? Aries get amorous in unusual places? Leos love to be serviced? Cosmo's Bedside Astrologer, Hazel Dixon-Cooper, reveals all this and more in this sexy, uninhibited guide to love and romance, the follow-up to her hip and hilarious Born on a Rotten Day. In Love on a Rotten Day, Dixon-Cooper walks the wild side of the zodiac, delivering the goods on which sign cheats and who's a manipulator, a bully, a brat, a nutcase, or a nympho. Lovers, would-be lovers, and ex-lovers will rejoice in advice on how to: Safely dump a Scorpio Convince a Virgo to have spontaneous sex Snag a romance-phobic Aquarius An honest and uproarious guide to losing and finding your true soul mate, Love on a Rotten Day is this century's answer to the timeless query "What's your sign?"

A Survival Guide in the Information Age

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Author :
Publisher :
ISBN 13 : 9781563527371
Total Pages : 132 pages
Book Rating : 4.5/5 (273 download)

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Book Synopsis A Survival Guide in the Information Age by : Derek Smith

Download or read book A Survival Guide in the Information Age written by Derek Smith and published by . This book was released on 2004 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contains important tips, helpful resources and insights for you and your family to safeguard againist identity theft, online fraud, predators, and other potential threat in an increasingly risky world.