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Improving Performance In Service Organizations
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Book Synopsis Improving Organizational Performance by : Gary V. Sluyter
Download or read book Improving Organizational Performance written by Gary V. Sluyter and published by SAGE. This book was released on 1998 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical guide to recently developed management principles, Improving Organizational Performance takes the reader beyond the basics of the TQM fad to the core concepts that undergird it. The book provides a basic reference and field guide for mental health service organizations that are interested in learning about and applying sound management principles. In addition to basic theory, it presents procedures for putting quality practices in place, using examples from the field to illuminate points, and including a complete case study to help organizations learn the quality improvement team process. Improving Organizational Performance is an effective tool for improving performance for managers in mental health, human services, and social services.
Book Synopsis Improving Performance by : Geary A. Rummler
Download or read book Improving Performance written by Geary A. Rummler and published by John Wiley & Sons. This book was released on 2012-12-11 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Gary Rummler reflects on the key needs of organizations faced with today's challenge of managing change in today's complex world. The book shows how to apply the three levels of performance and link performance to strategy, move from annual programs to sustained performance improvement, redesign processes, overcome the seven deadly sins of performance improvement and much more.
Book Synopsis Improving Performance in Service Organizations by : Joyce Ann Miller
Download or read book Improving Performance in Service Organizations written by Joyce Ann Miller and published by Oxford University Press. This book was released on 2011-07-01 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improving Performance in Service Organizations guides professionals through the application of lean concepts and methods in the service sector. Agencies can use this innovative approach to analyze operations and determine ways to eliminate activities that are wasteful and add no value to the services delivered. Service organizations that undergo a lean transformation optimize the use of time and money associated with operations and ensure that scarce resources are allocated to the activities that produce the greatest value for clients served. Using a lean lens within the context of the organization's goals and mission taps into the latent energy and innovative ideas of personnel and releases resources trapped in a vicious cycle of wasted work efforts. By applying the lean concepts, methods, and tools introduced in this book and creating a culture of continuous improvement, service organizations can increase effectiveness and improve accountability for the funding they receive. This book is also well suited for academic courses in quality improvement/business operations management in business and/or social service programs.
Book Synopsis Fundamentals of Performance Improvement by : Darlene Van Tiem
Download or read book Fundamentals of Performance Improvement written by Darlene Van Tiem and published by John Wiley & Sons. This book was released on 2012-05-01 with total page 706 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fundamentals of Performance Improvement, 3rd Edition Fundamentals of Performance Improvement is a substantially new version of the down-to-earth, how-to guide designed to help business leaders, practitioners, and students understand the science and art of performance technology and successfully implement organizational and societal change. Using the Performance Improvement / Human Performance Technology (HPT) model, the expert authors explain step-by-step how to spot performance indicators, analyze problems, identify underlying causes, describe desired results, and create workable solutions. “It does not matter what function you align yourself to in your organization, this book allows you to tap into the secrets that drive organizational success. Several books work to define what is performance improvement and performance technology. This one also provides insights into the Why? And How?” —CEDRIC T. COCO, CPT, SVP, Learning and Organizational Effectiveness, Lowe’s Companies “Fundamentals of Performance Improvement is full of practical models and tools for improving the world by partnering with customers, clients, constituents, and colleagues. It provides a path forward for successful transformation and performance improvement at personal, group and collective levels. It is a must read for leaders and consultants seeking to advance opportunities in new and emerging situations.” —DIANA WHITNEY, PhD, president, Corporation for Positive Change “If you have an interest in performance improvement, this is simply the best available book on the topic. It addresses the science and craft as well as the intricacies of how to improve workplace performance. Van Tiem, Moseley, and Dessinger have incorporated into this work the best available research on the Certified Performance Technology (CPT) standards and process.” —JAMES A. PERSHING, Ph.D., CPT, professor emeritus, Workplace Learning and Performance Improvement, Indiana University “Its international flavor, with practitioner comments and examples drawn from across the world, enhances its appeal as more and more professionals operate in an increasingly global context.” —DALJIT SINGH, Asia Pacific Director of Talent Management, Baker & McKenzie, Sydney, Australia
Book Synopsis The Improvement Guide by : Gerald J. Langley
Download or read book The Improvement Guide written by Gerald J. Langley and published by John Wiley & Sons. This book was released on 2009-06-03 with total page 514 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.
Book Synopsis Organizational Assessment by : Charles Lusthaus
Download or read book Organizational Assessment written by Charles Lusthaus and published by IDRC. This book was released on 2002 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizational Assessment: A framework for improving performance
Book Synopsis Performance and Productivity in Public and Nonprofit Organizations by : Evan M. Berman
Download or read book Performance and Productivity in Public and Nonprofit Organizations written by Evan M. Berman and published by Routledge. This book was released on 2015-06-11 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: The revised edition of this accessible text provides a balanced assessment and overview of state-of-the-art organizational and performance productivity strategies. Public and nonprofit organizations face demands for increased productivity and responsiveness, and this practical guide offers strategies based on current research and scholarship that respond to these challenges. The book's comprehensive coverage includes: rationale for productivity and performance improvement; evolution of productivity improvement; the quality paradigm; customer service; information technology; traditional approaches to productivity improvement; re-engineering and restructuring; partnering and privatization; psychological contracts; and community based strategies. In addition to updating the examples of the first edition, this new edition also highlights the growing use of enterprise funds, partnership models of privatization, and web-based service delivery. Each chapter concludes with a useful summary and all-new application exercises.
Book Synopsis Data Envelopment Analysis: Balanced Benchmarking by : Wade D. Cook
Download or read book Data Envelopment Analysis: Balanced Benchmarking written by Wade D. Cook and published by . This book was released on 2013-10-20 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: The current book introduces the methodology of data envelopment analysis (DEA). DEA uses mathematical programming techniques and models to evaluate the performance of peer units (e.g., bank branches, hospitals and schools) in terms of multiple performance measures or metrics. These multiple performance measures are classified or coined as DEA inputs and DEA outputs. Although DEA has a strong link to production theory in economics, the tool is also used for benchmarking in operations management, where a set of measures is selected to benchmark the performance of manufacturing and service operations. In the circumstance of benchmarking, the efficient DMUs, as defined by DEA, may not necessarily form a "production frontier", but rather lead to a "best-practice frontier". DEA's empirical orientation and absence of a priori assumptions have resulted in its use in a number of studies involving efficient or best-practice frontier estimation in the nonprofit, regulated, and private sectors. DEA applications involve a wide range of contexts, such as education, health care, banking, armed forces, auditing, market research, retail outlets, organization effectiveness, transportation, public housing, and manufacturing. DEA is a balanced benchmarking tool that will help organizations to examine their assumptions about their productivity and performance. The book provides students, researchers, and practitioners with a solid understanding of the methodology, its uses and potentials in business analytics.
Book Synopsis Improving Performance by : Geary A. Rummler
Download or read book Improving Performance written by Geary A. Rummler and published by John Wiley & Sons. This book was released on 2012-11-13 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Gary Rummler reflects on the key needs of organizations faced with today's challenge of managing change in today's complex world. The book shows how to apply the three levels of performance and link performance to strategy, move from annual programs to sustained performance improvement, redesign processes, overcome the seven deadly sins of performance improvement and much more.
Book Synopsis Enhancing Organizational Performance by : National Research Council
Download or read book Enhancing Organizational Performance written by National Research Council and published by National Academies Press. This book was released on 1997-04-02 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: Total quality management (TQM), reengineering, the workplace of the twenty-first centuryâ€"the 1990s have brought a sense of urgency to organizations to change or face stagnation and decline, according to Enhancing Organizational Performance. Organizations are adopting popular management techniques, some scientific, some faddish, often without introducing them properly or adequately measuring the outcome. Enhancing Organizational Performance reviews the most popular current approaches to organizational changeâ€"total quality management, reengineering, and downsizingâ€"in terms of how they affect organizations and people, how performance improvements can be measured, and what questions remain to be answered by researchers. The committee explores how theory, doctrine, accepted wisdom, and personal experience have all served as sources for organization design. Alternative organization structures such as teams, specialist networks, associations, and virtual organizations are examined. Enhancing Organizational Performance looks at the influence of the organization's norms, values, and beliefsâ€"its cultureâ€"on people and their performance, identifying cultural "levers" available to organization leaders. And what is leadership? The committee sorts through a wealth of research to identify behaviors and skills related to leadership effectiveness. The volume examines techniques for developing these skills and suggests new competencies that will become required with globalization and other trends. Mergers, networks, alliances, coalitionsâ€"organizations are increasingly turning to new intra- and inter-organizational structures. Enhancing Organizational Performance discusses how organizations cooperate to maximize outcomes. The committee explores the changing missions of the U.S. Army as a case study that has relevance to any organization. Noting that a musical greeting card contains more computing power than existed in the entire world before 1950, the committee addresses the impact of new technologies on performance. With examples, insights, and practical criteria, Enhancing Organizational Performance clarifies the nature of organizations and the prospects for performance improvement. This book will be important to corporate leaders, executives, and managers; faculty and students in organizational performance and the social sciences; business journalists; researchers; and interested individuals.
Book Synopsis Analysis for Improving Performance by : Richard A. Swanson
Download or read book Analysis for Improving Performance written by Richard A. Swanson and published by Berrett-Koehler Publishers. This book was released on 1996 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Analysis for Improving Performance provides the tools for doing the crucial -yet often overlooked-upfront analysis essential to the success of any performance improvement effort. Human resource development expert Richard A. Swanson's step by step method allows program developers and managers to: * Assess an organisation's real business needs and the status of its supporting systems * Analyse necessary worker skills, knowledge and attitudes * Specify performance requirements and evaluation standards * Produce a viable and comprehensive performance improvement design Tools for diagnosing organisations & documenting workplace expertise.
Book Synopsis Aligning Performance by : Danny Langdon
Download or read book Aligning Performance written by Danny Langdon and published by Pfeiffer. This book was released on 2000 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations across the world have been moving from training--a one-size-fits-all quick fix--to performance improvement, a system involving careful fact-finding and intervention implementation. "Aligning Performance" is a breakthrough in the field and offers an up-to-date definition of performance, giving human resources practitioners the tools they need to augment workplace performance.
Book Synopsis Improving the Performance of Government Employees by : Stewart Liff
Download or read book Improving the Performance of Government Employees written by Stewart Liff and published by AMACOM Div American Mgmt Assn. This book was released on 2011 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Stewart Lifflooks at government process as being built around six major systems, separate entities with interdependent needs and purposes. --
Book Synopsis Theories of Performance by : Colin Talbot
Download or read book Theories of Performance written by Colin Talbot and published by Oxford University Press. This book was released on 2010-09-30 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: How well do governments do in converting the resources they take from us, like taxes, into services that improve the well-being of individuals, groups, and society as a whole? In other words: how well do they perform? In this book, Colin Talbot examines how we can understand this issue of performance in the public services.
Book Synopsis Managing and Measuring Performance in Public and Nonprofit Organizations by : Theodore H. Poister
Download or read book Managing and Measuring Performance in Public and Nonprofit Organizations written by Theodore H. Poister and published by John Wiley & Sons. This book was released on 2014-10-13 with total page 484 pages. Available in PDF, EPUB and Kindle. Book excerpt: New edition of a classic guide to ensuring effective organizational performance Thoroughly revised and updated, the second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more. The book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively. Includes significant updates that offer a more integrated approach to performance management and measurement Offers a detailed framework and instructions for developing and implementing performance management systems Shows how to apply the most effective performance management principles Reveals how to overcome the barriers to effective performance management Managing and Measuring Performance in Public and Nonprofit Organizations identifies common methodological and managerial problems that often confront managers in developing performance measurement systems, and presents a number of targeted strategies for the successful implementation of such systems in public and nonprofit organizations. This must-have resource will help leaders reach their organizational goals and objectives.
Book Synopsis Value Initiatives Improving Performance in the Workplace by : Kimberly Wylie
Download or read book Value Initiatives Improving Performance in the Workplace written by Kimberly Wylie and published by GRIN Verlag. This book was released on 2006-07-16 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research Paper (postgraduate) from the year 2004 in the subject Business economics - Business Management, Corporate Governance, University of Phoenix, 47 entries in the bibliography, language: English, abstract: Today’s hyper-competitive world necessitates that businesses continuously take strategic actions to sustain highly competitive performance. It is these actions, which lead to the competitive advantages that seal a company’s fate. Without even a small competitive advantage on their side, businesses are doomed to stumble and eventually be left along the wayside of their industry. A globalized economy has opened new doors of opportunity for organizations; that is certain. Customers can now be solicited around the globe. Thanks to technology, communication that once took days, if not weeks, to transact now can be accomplished instantaneously. Geographic and cultural boundaries have begun to become invisible as a world economy develops. However, just as there are new opportunities to be taken advantage of, new threats have arisen as well. In the rapidly changing environment that organizations now must operate in, traditional human resources approaches have become of less value. Strategic human resource systems are now receiving renewed attention, as a means of building and strengthening business (Chiavenato, 2001). Human resources have become increasingly important in today’s organizational strategies, especially in the improvement of individual competencies. Although there is a variety of ways an organization can pursue sustainable competitive advantage, this paper will frame its discussion within the context of Human Resource Management (HRM) strategies, in the form of value initiatives directed at the improvement of individual performance. In this context, value initiatives are only a positive addition to an organization’s strategic arsenal, when they improve the performance of the individual members. They are worth the effort only when they enrich individual actions. It follows that the practical way to measure the success of values initiatives is to determine: To what extent they improve operations? Do they produce better products? Promote faster service? Expand staff capacity? Do they add flexibility and focus to the organization? How do they specifically enhance the use of time, machinery, and capital?
Book Synopsis Improving Employee Performance and Organizational Effectiveness by : United States Civil Service Commission. Library
Download or read book Improving Employee Performance and Organizational Effectiveness written by United States Civil Service Commission. Library and published by . This book was released on 1976 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt:
