The Patient Satisfaction Questionnaire Short-form (PSQ-18)

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Publisher :
ISBN 13 :
Total Pages : 42 pages
Book Rating : 4.:/5 (321 download)

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Book Synopsis The Patient Satisfaction Questionnaire Short-form (PSQ-18) by : Grant N. Marshall

Download or read book The Patient Satisfaction Questionnaire Short-form (PSQ-18) written by Grant N. Marshall and published by . This book was released on 1994 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: This article reports on the development and psychometric properties of a short-form version of the 50-item Patient Satisfaction Questionnaire III (PSQ-III). The short-form instrument, the PSQ-18, contains 18 items tapping each of the seven dimensions of satisfaction with medical care measured by the PSQ-III: general satisfaction, technical quality, interpersonal manner, communication, financial aspects, time spent with doctor, and accessibility and convenience. PSQ-18 subscale scores are substantially correlated with their full-scale counterparts and possess generally adequate internal consistency reliability. Moreover, both the magnitude of the correlation coefficients and the overall pattern of correlations among PSQ-18 subscales are highly similar to those observed for the PSQ-III. These preliminary analyses support the use of the PSQ-18 in situations where the need for brevity precludes administration of the full-length PSQ-III.

Crossing the Quality Chasm

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Publisher : National Academies Press
ISBN 13 : 0309132967
Total Pages : 359 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Crossing the Quality Chasm by : Institute of Medicine

Download or read book Crossing the Quality Chasm written by Institute of Medicine and published by National Academies Press. This book was released on 2001-07-19 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research findings and more technology available to them than ever before. Yet recent reports have raised serious doubts about the quality of health care in America. Crossing the Quality Chasm makes an urgent call for fundamental change to close the quality gap. This book recommends a sweeping redesign of the American health care system and provides overarching principles for specific direction for policymakers, health care leaders, clinicians, regulators, purchasers, and others. In this comprehensive volume the committee offers: A set of performance expectations for the 21st century health care system. A set of 10 new rules to guide patient-clinician relationships. A suggested organizing framework to better align the incentives inherent in payment and accountability with improvements in quality. Key steps to promote evidence-based practice and strengthen clinical information systems. Analyzing health care organizations as complex systems, Crossing the Quality Chasm also documents the causes of the quality gap, identifies current practices that impede quality care, and explores how systems approaches can be used to implement change.

OECD Health Policy Studies Waiting Time Policies in the Health Sector What Works?

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Publisher : OECD Publishing
ISBN 13 : 9264179089
Total Pages : 328 pages
Book Rating : 4.2/5 (641 download)

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Book Synopsis OECD Health Policy Studies Waiting Time Policies in the Health Sector What Works? by : OECD

Download or read book OECD Health Policy Studies Waiting Time Policies in the Health Sector What Works? written by OECD and published by OECD Publishing. This book was released on 2013-02-04 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a framework to understand why there are waiting lists for elective surgery in some OECD countries and not in others. It also describes how waiting times are measured in OECD countries and reviews different policy approaches to tackling excessive waiting times.

Cash-Pay Healthcare

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Publisher :
ISBN 13 : 9780998031507
Total Pages : 312 pages
Book Rating : 4.0/5 (315 download)

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Book Synopsis Cash-Pay Healthcare by : Stewart Gandolf Mba

Download or read book Cash-Pay Healthcare written by Stewart Gandolf Mba and published by . This book was released on 2018-11-13 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a book for every healthcare practitioner-from every discipline-who is seeking to create a more meaningful, direct, and satisfying type of interaction with patients. At its foundation lies cash-pay healthcare and a return to the basic principles of commerce. You deliver services and products, and an experience that patients feel good about paying for with their hard-earned cash. This may involve a new payment structure, such as membership, concierge, hybrid, or direct pay; or it may be augmenting your business by adding new profit streams. It's simple, but not easy.In this breakthrough book, Dr. Mark Tager and Stewart Gandolf provide a practitioner's step-by-step guide to starting, growing and profiting from cash-pay healthcare. You'll find checklists, bulleted lists, helpful examples, and a guide to the best resources to help you along the way. No matter where you are along the continuum of generating additional revenue, you'll come away more confident and committed to growing your practice and serving your patients.

Patient Flow

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Publisher : Springer Science & Business Media
ISBN 13 : 1461495121
Total Pages : 547 pages
Book Rating : 4.4/5 (614 download)

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Book Synopsis Patient Flow by : Randolph Hall

Download or read book Patient Flow written by Randolph Hall and published by Springer Science & Business Media. This book was released on 2013-12-11 with total page 547 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is dedicated to improving healthcare through reducing delays experienced by patients. With an interdisciplinary approach, this new edition, divided into five sections, begins by examining healthcare as an integrated system. Chapter 1 provides a hierarchical model of healthcare, rising from departments, to centers, regions and the “macro system.” A new chapter demonstrates how to use simulation to assess the interaction of system components to achieve performance goals, and Chapter 3 provides hands-on methods for developing process models to identify and remove bottlenecks, and for developing facility plans. Section 2 addresses crowding and the consequences of delay. Two new chapters (4 and 5) focus on delays in emergency departments, and Chapter 6 then examines medical outcomes that result from waits for surgeries. Section 3 concentrates on management of demand. Chapter 7 presents breakthrough strategies that use real-time monitoring systems for continuous improvement. Chapter 8 looks at the patient appointment system, particularly through the approach of advanced access. Chapter 9 concentrates on managing waiting lists for surgeries, and Chapter 10 examines triage outside of emergency departments, with a focus on allied health programs Section 4 offers analytical tools and models to support analysis of patient flows. Chapter 11 offers techniques for scheduling staff to match patterns in patient demand. Chapter 12 surveys the literature on simulation modeling, which is widely used for both healthcare design and process improvement. Chapter 13 is new and demonstrates the use of process mapping to represent a complex regional trauma system. Chapter 14 provides methods for forecasting demand for healthcare on a region-wide basis. Chapter 15 presents queueing theory as a method for modeling waits in healthcare, and Chapter 16 focuses on rapid delivery of medication in the event of a catastrophic event. Section 5 focuses on achieving change. Chapter 17 provides a diagnostic for assessing the state of a hospital and using the state assessment to select improvement strategies. Chapter 18 demonstrates the importance of optimizing care as patients transition from one care setting to the next. Chapter 19 is new and shows how to implement programs that improve patient satisfaction while also improving flow. Chapter 20 illustrates how to evaluate the overall portfolio of patient diagnostic groups to guide system changes, and Chapter 21 provides project management tools to guide the execution of patient flow projects.

Healthcare Administration for Patient Safety and Engagement

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Publisher : IGI Global
ISBN 13 : 1522539476
Total Pages : 363 pages
Book Rating : 4.5/5 (225 download)

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Book Synopsis Healthcare Administration for Patient Safety and Engagement by : Rosiek-Kryszewska, Aleksandra

Download or read book Healthcare Administration for Patient Safety and Engagement written by Rosiek-Kryszewska, Aleksandra and published by IGI Global. This book was released on 2018-02-09 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ethical medical treatment is an important aspect of healthcare that is affected by multiple influencing factors in, both private and public, medical organizations. By understanding and adapting the components of the health system to these influencing factors, healthcare can have better outcomes for patients and practitioners. Healthcare Administration for Patient Safety and Engagement provides emerging research on the theoretical and practical aspects of healthcare management for optimal patient care and communication. While highlighting topics, such as clinical communication, ethical dilemmas, and preventive medicine, this book will teach readers about the tools and applications of ethical treatment and hospital behavior in both private and public medical organizations. This book is an important resource for managers and employees of health units, physicians, medical students, psychology and sociology professionals, and researchers seeking current research on healthcare organization and patient satisfaction.

Hospital Marketing

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Publisher :
ISBN 13 :
Total Pages : 116 pages
Book Rating : 4.3/5 (97 download)

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Book Synopsis Hospital Marketing by :

Download or read book Hospital Marketing written by and published by . This book was released on 1986 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Improving Healthcare Quality in Europe Characteristics, Effectiveness and Implementation of Different Strategies

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Publisher : OECD Publishing
ISBN 13 : 9264805907
Total Pages : 447 pages
Book Rating : 4.2/5 (648 download)

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Book Synopsis Improving Healthcare Quality in Europe Characteristics, Effectiveness and Implementation of Different Strategies by : OECD

Download or read book Improving Healthcare Quality in Europe Characteristics, Effectiveness and Implementation of Different Strategies written by OECD and published by OECD Publishing. This book was released on 2019-10-17 with total page 447 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume, developed by the Observatory together with OECD, provides an overall conceptual framework for understanding and applying strategies aimed at improving quality of care. Crucially, it summarizes available evidence on different quality strategies and provides recommendations for their implementation. This book is intended to help policy-makers to understand concepts of quality and to support them to evaluate single strategies and combinations of strategies.

OECD Health Policy Studies Waiting Times for Health Services Next in Line

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Publisher : OECD Publishing
ISBN 13 : 9264989048
Total Pages : 72 pages
Book Rating : 4.2/5 (649 download)

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Book Synopsis OECD Health Policy Studies Waiting Times for Health Services Next in Line by : OECD

Download or read book OECD Health Policy Studies Waiting Times for Health Services Next in Line written by OECD and published by OECD Publishing. This book was released on 2020-05-28 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: The report reviews a range of policies that countries have used to tackle waiting times for different services, including elective surgery and primary care consultations, but also cancer care and mental health services, with a focus on identifying the most successful ones.

Compassionomics

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Publisher :
ISBN 13 : 9781622181063
Total Pages : 0 pages
Book Rating : 4.1/5 (81 download)

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Book Synopsis Compassionomics by : Anthony Mazzarelli

Download or read book Compassionomics written by Anthony Mazzarelli and published by . This book was released on 2019 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "In Compassionomics: The Revolutionary Scientific Evidence that Caring Makes a Difference, physician scientists Stephen Trzeciak and Anthony Mazzarelli uncover the eye-opening data that compassion could be a wonder drug for the 21st century. Now, for the first time ever, a rigorous review of the science - coupled with captivating stories from the front lines of medicine - demonstrates that human connection in health care matters in astonishing ways. Never before has all the evidence been synthesized together in one place."--Amazon.

Primary Care

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Publisher :
ISBN 13 : 9780195125436
Total Pages : 454 pages
Book Rating : 4.1/5 (254 download)

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Book Synopsis Primary Care by : Barbara Starfield

Download or read book Primary Care written by Barbara Starfield and published by . This book was released on 1998 with total page 454 pages. Available in PDF, EPUB and Kindle. Book excerpt: Primary Care now highlights two additional areas compared to the previous edition, equity in health services and health, and the overlap between clinical medicine and public health. It provides a basis for future directions in health policy.

Proceedings of 14th Edition of International Conference on Health & Primary Care 2018

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Publisher : EuroScicon
ISBN 13 :
Total Pages : 76 pages
Book Rating : 4./5 ( download)

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Book Synopsis Proceedings of 14th Edition of International Conference on Health & Primary Care 2018 by : EuroScicon

Download or read book Proceedings of 14th Edition of International Conference on Health & Primary Care 2018 written by EuroScicon and published by EuroScicon. This book was released on 2018-05-22 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: May 28-29, 2018 London, UK Key Topics : Healthcare, Services And Technologies, Healthcare And Dentistry, Healthcare And Patient Safety, Healthcare And Public Health, Healthcare And Nursing, Primary Care And Family Medicine, Primary Care And Diabetes, Primary Care And Dermatology, Primary Care And Geriatrics, Primary Care And Sports Medicine, Primary Care And Community Health, Healthcare And Infectious Disease, Healthcare And Environmental Health, Healthcare And Cardiology, Healthcare And Hospital Management, Healthcare And Medicine, Healthcare And Tropical Disease, Healthcare And Nutrition, Occupational Health And Safety, Healthcare And Cancers, Child Healthcare, Healthcare And Pediatrics,

Hospital-Based Emergency Care

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Publisher : National Academies Press
ISBN 13 : 0309133777
Total Pages : 424 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Hospital-Based Emergency Care by : Institute of Medicine

Download or read book Hospital-Based Emergency Care written by Institute of Medicine and published by National Academies Press. This book was released on 2007-05-03 with total page 424 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today our emergency care system faces an epidemic of crowded emergency departments, patients boarding in hallways waiting to be admitted, and daily ambulance diversions. Hospital-Based Emergency Care addresses the difficulty of balancing the roles of hospital-based emergency and trauma care, not simply urgent and lifesaving care, but also safety net care for uninsured patients, public health surveillance, disaster preparation, and adjunct care in the face of increasing patient volume and limited resources. This new book considers the multiple aspects to the emergency care system in the United States by exploring its strengths, limitations, and future challenges. The wide range of issues covered includes: • The role and impact of the emergency department within the larger hospital and health care system. • Patient flow and information technology. • Workforce issues across multiple disciplines. • Patient safety and the quality and efficiency of emergency care services. • Basic, clinical, and health services research relevant to emergency care. • Special challenges of emergency care in rural settings. Hospital-Based Emergency Care is one of three books in the Future of Emergency Care series. This book will be of particular interest to emergency care providers, professional organizations, and policy makers looking to address the deficiencies in emergency care systems.

Involving primary care clinicians in quality improvement

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Publisher : The Health Foundation
ISBN 13 : 1906461376
Total Pages : 224 pages
Book Rating : 4.9/5 (64 download)

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Book Synopsis Involving primary care clinicians in quality improvement by :

Download or read book Involving primary care clinicians in quality improvement written by and published by The Health Foundation. This book was released on 2012 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Improving Patient Satisfaction Now

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Publisher : Jones & Bartlett Learning
ISBN 13 : 9780834209220
Total Pages : 378 pages
Book Rating : 4.2/5 (92 download)

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Book Synopsis Improving Patient Satisfaction Now by : Anne-Marie Nelson

Download or read book Improving Patient Satisfaction Now written by Anne-Marie Nelson and published by Jones & Bartlett Learning. This book was released on 1997 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's health care environment, having satisfied patients just isn't enough. You're now being judged by payers and compared to other providers and patient satisfaction is a big part of that evaluation. Improving Patient Satisfaction Now: How to Earn Patient and Payer Loyalty explains why understanding and meeting patient expectations is not only nice to know, it's necessary to know! It gives you action steps in all areas of the practice. Through anecdotes and real-life examples from practicing physicians, you'll learn how to develop higher patient satisfaction, more compliant patients, a more productive and committed staff, and practical techniques to increase patient satisfaction in this updated edition.

Factors Affecting Physician Professional Satisfaction and Their Implications for Patient Care, Health Systems, and Health Policy

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Author :
Publisher : Rand Corporation
ISBN 13 : 0833082205
Total Pages : 149 pages
Book Rating : 4.8/5 (33 download)

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Book Synopsis Factors Affecting Physician Professional Satisfaction and Their Implications for Patient Care, Health Systems, and Health Policy by : Mark W. Friedberg

Download or read book Factors Affecting Physician Professional Satisfaction and Their Implications for Patient Care, Health Systems, and Health Policy written by Mark W. Friedberg and published by Rand Corporation. This book was released on 2013-10-09 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report presents the results of a series of surveys and semistructured interviews intended to identify and characterize determinants of physician professional satisfaction.

Final Report of the Federal Advisor on Wait Times

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Publisher : Canadian Museum of Civilization/Musee Canadien Des Civilisations
ISBN 13 :
Total Pages : 196 pages
Book Rating : 4.:/5 (31 download)

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Book Synopsis Final Report of the Federal Advisor on Wait Times by : Federal Advisor on Wait Times (Canada)

Download or read book Final Report of the Federal Advisor on Wait Times written by Federal Advisor on Wait Times (Canada) and published by Canadian Museum of Civilization/Musee Canadien Des Civilisations. This book was released on 2006 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: