Implementing Cmmi For Services In The Tourism Industry

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Implementing “CMMI for Services” in the tourism industry

Author : Barbara Neeb-Bruckner
Publisher : GRIN Verlag
ISBN 13 : 3640568001
Total Pages : 191 pages
Book Rating : 4.6/5 (45 download)

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Book Synopsis Implementing “CMMI for Services” in the tourism industry by : Barbara Neeb-Bruckner

Download or read book Implementing “CMMI for Services” in the tourism industry written by Barbara Neeb-Bruckner and published by GRIN Verlag. This book was released on 2010-03-18 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master's Thesis from the year 2009 in the subject Tourism, grade: 1,4, University of Applied Sciences Eberswalde, language: English, abstract: “CMMI for Services” (CMMI-SVC) is a process improvement model, published by the Carnegie Mellon Software Engineering Institute (SEI) in 2009, providing guidance to service or¬ganizations for managing, establishing and delivering services. Tourism is a typical service industry with tour operators being one of the main players. This master thesis describes how CMMI-SVC can be implemented in the tourism industry with the use of a fictitious tour operator to provide examples. In the scenario described, the tour operator wants to focus on the expanding consumer group of LOHAS (Lifestyle of Health and Sustainability) by improving its services, making them more sustainable and adding volunteer tourism to its product portfolio. It is demonstrated how CMMI-SVC would facilitate sustainable tourism services by combining the Global Sustainable Tourism Criteria (GSTC) with CMMI-SVC in a process improvement initiative and how the German ServiceQuality program can be used as a migration path to CMMI-SVC. A SWOT (strengths-weaknesses-opportunities-threats) analysis of CMMI-SVC gives tourism organizations guidance on the rating of the model.

CMMI for Services

Author : Eileen Forrester
Publisher : Addison-Wesley Professional
ISBN 13 : 0321685334
Total Pages : 1223 pages
Book Rating : 4.3/5 (216 download)

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Book Synopsis CMMI for Services by : Eileen Forrester

Download or read book CMMI for Services written by Eileen Forrester and published by Addison-Wesley Professional. This book was released on 2009-10-30 with total page 1223 pages. Available in PDF, EPUB and Kindle. Book excerpt: CMMI® for Services (CMMI-SVC) is a comprehensive set of guidelines to help organizations establish and improve processes for delivering services. By adapting and extending proven standards and best practices to reflect the unique challenges faced in service industries, CMMI-SVC offers providers a practical and focused framework for achieving higher levels of service quality, controlling costs, improving schedules, and ensuring user satisfaction. This indispensable book comprises both an introduction to the CMMI-SVC model and an authoritative reference for it. The contents include the complete model itself, formatted for quick lookup. In addition, the book’s authors have refined the model’s introductory chapters; provided marginal notes to clarify the nature of particular process areas and show why their practices are valuable; and inserted longer sidebars to explain important concepts. Brief essays by people with experience in different application areas further illustrate how the model works in practice and what benefits it offers. The book is divided into three parts. Part One begins by thoroughly explaining CMMI-SVC, its concepts, and its use. The authors provide robust information about service concepts, including a discussion of lifecyles in service environments; outline how to start using CMMI; explore how to achieve process improvements that last; and offer insights into the relationships among process areas. Part Two describes generic goals and generic practices, then details the complete set of CMMI-SVC process areas, including specific goals, specific practices, and examples. The process areas are organized alphabetically by acronym for easy reference. Part Three contains several useful resources, including CMMI—SVC-related references, acronym definitions, a glossary of terms, and an index. Whether you are new to CMMI models or are already familiar with one or more of them, this book is an essential resource for service providers interested in learning about or implementing process improvement.

Commerce Business Daily

Author :
Publisher :
ISBN 13 :
Total Pages : 746 pages
Book Rating : 4.:/5 (334 download)

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Book Synopsis Commerce Business Daily by :

Download or read book Commerce Business Daily written by and published by . This book was released on 2001-11 with total page 746 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Handbook of Research on SDGs for Economic Development, Social Development, and Environmental Protection

Author : Popescu, Cristina Raluca Gh.
Publisher : IGI Global
ISBN 13 : 166845114X
Total Pages : 531 pages
Book Rating : 4.6/5 (684 download)

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Book Synopsis Handbook of Research on SDGs for Economic Development, Social Development, and Environmental Protection by : Popescu, Cristina Raluca Gh.

Download or read book Handbook of Research on SDGs for Economic Development, Social Development, and Environmental Protection written by Popescu, Cristina Raluca Gh. and published by IGI Global. This book was released on 2022-05-27 with total page 531 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today’s context of sustainability and its challenges have shifted dramatically in the post-COVID-19 era. Economic development, social development, and environmental protection are vital concerns for sustainability and sustainable development, especially as a result of the COVID-19 pandemic and the COVID-19 crisis. It is essential to address the necessary issues and opportunities in order to be able to understand the importance of sustainability and sustainable development. The Handbook of Research on SDGs for Economic Development, Social Development, and Environmental Protection provides an updated view of the newest trends, novel practices, and latest tendencies concerning the manner of supporting and ensuring sustainability and the challenges of the post-COVID-19 era, while focusing on economic development, social development, and environmental protection. It also discusses the ways in which global nations are expected to realize successful partnerships in order to support sustainability and sustainable development while targeting sensible issues. Covering topics such as organizational green culture implications, global economy, and urban energy efficiency, this major reference work is an essential resource for scientists, economists, students and educators of higher education, sociologists, environmental scientists, executives, managers, government officials, entrepreneurs, researchers, and academicians.

CMMI

Author : Mary Beth Chrissis
Publisher : Addison-Wesley Professional
ISBN 13 : 9780321279675
Total Pages : 676 pages
Book Rating : 4.2/5 (796 download)

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Book Synopsis CMMI by : Mary Beth Chrissis

Download or read book CMMI written by Mary Beth Chrissis and published by Addison-Wesley Professional. This book was released on 2007 with total page 676 pages. Available in PDF, EPUB and Kindle. Book excerpt: Updated revision of the best selling book on CMMI – now covering version 1.2.

Managing and Using Information Systems

Author : Keri E. Pearlson
Publisher : John Wiley & Sons
ISBN 13 : 111956056X
Total Pages : 368 pages
Book Rating : 4.1/5 (195 download)

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Book Synopsis Managing and Using Information Systems by : Keri E. Pearlson

Download or read book Managing and Using Information Systems written by Keri E. Pearlson and published by John Wiley & Sons. This book was released on 2019-12-05 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managing & Using Information Systems: A Strategic Approach provides a solid knowledgebase of basic concepts to help readers become informed, competent participants in Information Systems (IS) decisions. Written for MBA students and general business managers alike, the text explains the fundamental principles and practices required to use and manage information, and illustrates how information systems can create, or obstruct, opportunities within various organizations. This revised and updated seventh edition discusses the business and design processes relevant to IS, and presents a basic framework to connect business strategy, IS strategy, and organizational strategy. Readers are guided through each essential aspect of information Systems, including information architecture and infrastructure, IT security, the business of Information Technology, IS sourcing, project management, business analytics, and relevant IS governance and ethical issues. Detailed chapters contain mini cases, full-length case studies, discussion topics, review questions, supplemental reading links, and a set of managerial concerns related to the topic.

Departments of Labor, Health and Human Services, Education, and Related Agencies Appropriations for 2012

Author : United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Labor, Health and Human Services, Education, and Related Agencies
Publisher :
ISBN 13 :
Total Pages : 1756 pages
Book Rating : 4.3/5 (121 download)

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Book Synopsis Departments of Labor, Health and Human Services, Education, and Related Agencies Appropriations for 2012 by : United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Labor, Health and Human Services, Education, and Related Agencies

Download or read book Departments of Labor, Health and Human Services, Education, and Related Agencies Appropriations for 2012 written by United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Labor, Health and Human Services, Education, and Related Agencies and published by . This book was released on 2011 with total page 1756 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Departments of Labor, Health and Human Services, Education, and Related Agencies Appropriations for 2012: Dept. of Labor FY 2012 budget justifications

Download Departments of Labor, Health and Human Services, Education, and Related Agencies Appropriations for 2012: Dept. of Labor FY 2012 budget justifications PDF Online Free

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Book Synopsis Departments of Labor, Health and Human Services, Education, and Related Agencies Appropriations for 2012: Dept. of Labor FY 2012 budget justifications by : United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Labor, Health and Human Services, Education, and Related Agencies

Download or read book Departments of Labor, Health and Human Services, Education, and Related Agencies Appropriations for 2012: Dept. of Labor FY 2012 budget justifications written by United States. Congress. House. Committee on Appropriations. Subcommittee on the Departments of Labor, Health and Human Services, Education, and Related Agencies and published by . This book was released on 2011 with total page 1830 pages. Available in PDF, EPUB and Kindle. Book excerpt:

CMMI for Acquisition

Author : Brian Gallagher
Publisher : Addison-Wesley Professional
ISBN 13 : 0132700522
Total Pages : 636 pages
Book Rating : 4.1/5 (327 download)

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Book Synopsis CMMI for Acquisition by : Brian Gallagher

Download or read book CMMI for Acquisition written by Brian Gallagher and published by Addison-Wesley Professional. This book was released on 2011-03-04 with total page 636 pages. Available in PDF, EPUB and Kindle. Book excerpt: CMMI® for Acquisition (CMMI-ACQ) describes best practices for the successful acquisition of products and services. Providing a practical framework for improving acquisition processes, CMMI-ACQ addresses the growing trend in business and government for organizations to purchase or outsource required products and services as an alternative to in-house development or resource allocation. Changes in CMMI-ACQ Version 1.3 include improvements to high maturity process areas, improvements to the model architecture to simplify use of multiple models, and added guidance about using preferred suppliers. CMMI® for Acquisition, Second Edition, is the definitive reference for CMMI-ACQ Version 1.3. In addition to the entire revised CMMI-ACQ model, the book includes updated tips, hints, cross-references, and other author notes to help you understand, apply, and quickly find information about the content of the acquisition process areas. The book now includes more than a dozen contributed essays to help guide the adoption and use of CMMI-ACQ in industry and government. Whether you are new to CMMI models or are already familiar with one or more of them, you will find this book an essential resource for managing your acquisition processes and improving your overall performance. The book is divided into three parts. Part One introduces CMMI-ACQ in the broad context of CMMI models, including essential concepts and useful background. It then describes and shows the relationships among all the components of the CMMI-ACQ process areas, and explains paths to the adoption and use of the model for process improvement and benchmarking. Several original essays share insights and real experiences with CMMI-ACQ in both industry and government environments. Part Two first describes generic goals and generic practices, and then details the twenty-two CMMI-ACQ process areas, including specific goals, specific practices, and examples. These process areas are organized alphabetically and are tabbed by process area acronym to facilitate quick reference. Part Three provides several useful resources, including sources of further information about CMMI and CMMI-ACQ, acronym definitions, a glossary of terms, and an index.

2017 Catalog of Federal Domestic Assistance

Author : United States. Congress. Senate. Office of Management and Budget. Executive Office of the President
Publisher :
ISBN 13 : 9780160944192
Total Pages : 1886 pages
Book Rating : 4.9/5 (441 download)

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Book Synopsis 2017 Catalog of Federal Domestic Assistance by : United States. Congress. Senate. Office of Management and Budget. Executive Office of the President

Download or read book 2017 Catalog of Federal Domestic Assistance written by United States. Congress. Senate. Office of Management and Budget. Executive Office of the President and published by . This book was released on 2017 with total page 1886 pages. Available in PDF, EPUB and Kindle. Book excerpt: Identifies and describes specific government assistance opportunities such as loans, grants, counseling, and procurement contracts available under many agencies and programs.

National Strategies to Harness Information Technology

Author : Nagy K. Hanna
Publisher : Springer Science & Business Media
ISBN 13 : 1461420865
Total Pages : 242 pages
Book Rating : 4.4/5 (614 download)

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Book Synopsis National Strategies to Harness Information Technology by : Nagy K. Hanna

Download or read book National Strategies to Harness Information Technology written by Nagy K. Hanna and published by Springer Science & Business Media. This book was released on 2011-12-10 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ability to harness Information Communication Technologies (ICTs) is increasingly at the heart of competitiveness and sustainable growth. As countries engage in an increasingly competitive global economy, they are trying to weave ICT into their development strategies, in the same way enterprises have learned to use ICT to transform their business models and strategies. This integration offers a new path to development that is responsive to the challenges of our times. In National Strategies to Harness Information Technology, Nagy Hanna and Peter Knight provide a framework for assessing the opportunities, challenges, and prospects for “e-transformation” and for analyzing the options and innovations adopted to manage the e-transformation process. They ask hard questions: what does it take to harness ICT to transform an economy? Why some countries accelerate their development journey with ICT while others fail? How did successful countries balance the need for strategic leadership with bottom up innovation? Can countries reduce the risks of digital divide? What have been the roles of government and private sectors? What lessons can be learned for countries at different levels of development? Featuring contributions from country experts, the editors and authors provide in-depth case studies of ICT deployment in Singapore, Finland, the Philippines, and South Africa, and asses the progress of such efforts. The result is an essential resource for academic researchers, policy analysts, policymakers, and industry leaders interested in the role of ICT in national development, innovation, and economic growth. In National Strategies to Harness Information Technology, Nagy Hanna and Peter Knight provide a framework for assessing the opportunities, challenges, and prospects for “e-transformation” and for analyzing the options and innovations adopted to manage the e-transformation process. They ask hard questions: what does it take to harness ICT to transform an economy? Why some countries accelerate their development journey with ICT while others fail? How did successful countries balance the need for strategic leadership with bottom up innovation? Can countries reduce the risks of digital divide? What have been the roles of government and private sectors? What lessons can be learned for countries at different levels of development? Featuring contributions from country experts, the editors and authors provide in-depth case studies of ICT deployment in Singapore, Finland, the Philippines, and South Africa, and asses the progress of such efforts. The result is an essential resource for academic researchers, policy analysts, policymakers, and industry leaders interested in the role of ICT in national development, innovation, and economic growth.

Computerworld

Author :
Publisher :
ISBN 13 :
Total Pages : 44 pages
Book Rating : 4./5 ( download)

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Book Synopsis Computerworld by :

Download or read book Computerworld written by and published by . This book was released on 2004-12-20 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.

Process Improvement and CMMI for Systems and Software

Author : Ron S. Kenett
Publisher : CRC Press
ISBN 13 : 1420060511
Total Pages : 435 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis Process Improvement and CMMI for Systems and Software by : Ron S. Kenett

Download or read book Process Improvement and CMMI for Systems and Software written by Ron S. Kenett and published by CRC Press. This book was released on 2010-03-09 with total page 435 pages. Available in PDF, EPUB and Kindle. Book excerpt: Process Improvement and CMMI for Systems and Software provides a workable approach for achieving cost-effective process improvements for systems and software. Focusing on planning, implementation, and management in system and software processes, it supplies a brief overview of basic strategic planning models and covers fundamental concepts and appr

ICMLG2016-4th International Conference on Management, Leadership and Governance

Author : Dmitry Vasilenko and Natalia Khazieva
Publisher : Academic Conferences and publishing limited
ISBN 13 : 1910810843
Total Pages : pages
Book Rating : 4.9/5 (18 download)

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Book Synopsis ICMLG2016-4th International Conference on Management, Leadership and Governance by : Dmitry Vasilenko and Natalia Khazieva

Download or read book ICMLG2016-4th International Conference on Management, Leadership and Governance written by Dmitry Vasilenko and Natalia Khazieva and published by Academic Conferences and publishing limited. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Solving Urban Infrastructure Problems Using Smart City Technologies

Author : John Vacca
Publisher : Elsevier
ISBN 13 : 012816817X
Total Pages : 820 pages
Book Rating : 4.1/5 (281 download)

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Book Synopsis Solving Urban Infrastructure Problems Using Smart City Technologies by : John Vacca

Download or read book Solving Urban Infrastructure Problems Using Smart City Technologies written by John Vacca and published by Elsevier. This book was released on 2020-09-22 with total page 820 pages. Available in PDF, EPUB and Kindle. Book excerpt: Solving Urban Infrastructure Problems Using Smart City Technologies is the most complete guide for integrating next generation smart city technologies into the very foundation of urban areas worldwide, showing how to make urban areas more efficient, more sustainable, and safer. Smart cities are complex systems of systems that encompass all aspects of modern urban life. A key component of their success is creating an ecosystem of smart infrastructures that can work together to enable dynamic, real-time interactions between urban subsystems such as transportation, energy, healthcare, housing, food, entertainment, work, social interactions, and governance. Solving Urban Infrastructure Problems Using Smart City Technologies is a complete reference for building a holistic, system-level perspective on smart and sustainable cities, leveraging big data analytics and strategies for planning, zoning, and public policy. It offers in-depth coverage and practical solutions for how smart cities can utilize resident’s intellectual and social capital, press environmental sustainability, increase personalization, mobility, and higher quality of life. Brings together experts from academia, government and industry to offer state-of- the-art solutions for urban system problems, showing how smart technologies can be used to improve the lives of the billions of people living in cities across the globe Demonstrates practical implementation solutions through real-life case studies Enhances reader comprehension with learning aid such as hands-on exercises, questions and answers, checklists, chapter summaries, chapter review questions, exercise problems, and more

CMMI for Acquisition Version 1.3

Author : CMMI Product Team
Publisher : Lulu.com
ISBN 13 : 1446761886
Total Pages : 439 pages
Book Rating : 4.4/5 (467 download)

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Book Synopsis CMMI for Acquisition Version 1.3 by : CMMI Product Team

Download or read book CMMI for Acquisition Version 1.3 written by CMMI Product Team and published by Lulu.com. This book was released on 2011 with total page 439 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Pro Visual Studio 2005 Team System Application Development

Author : Steve Shrimpton
Publisher : Apress
ISBN 13 : 1430202173
Total Pages : 793 pages
Book Rating : 4.4/5 (32 download)

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Book Synopsis Pro Visual Studio 2005 Team System Application Development by : Steve Shrimpton

Download or read book Pro Visual Studio 2005 Team System Application Development written by Steve Shrimpton and published by Apress. This book was released on 2007-02-01 with total page 793 pages. Available in PDF, EPUB and Kindle. Book excerpt: Visual Studio 2005 Team System is a large and complex product, and is arguably the most sophisticated development environment that Microsoft has ever built. It has enormous potential to improve people’s working lives by allowing them to draw together disparate tasks within a single reporting and testing structure. In order to do this people need a guide, and this book provides that guidance. It walks readers through a fictional scenario containing all the problems that Team System was built to remedy and shows how the product can be best applied to solve the problems of architects, developers, testers and project managers alike.