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I Love My Awesome Customer Service Representative
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Book Synopsis Powerful Phrases for Effective Customer Service by : Renee Evenson
Download or read book Powerful Phrases for Effective Customer Service written by Renee Evenson and published by AMACOM Div American Mgmt Assn. This book was released on 2012 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach readers how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you'll have the right words as tools at your disposal and the skills to take action and deliver those words effectively. Practical and insightful, Powerful Phrases for Effective Customer Service ensures you'll never again be at a loss for what to say to customers. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you'll not only be capable of overcoming obstacles--you'll strengthen all facets of your customer service.
Book Synopsis Customer Service Best Practices by : Ron Zemke
Download or read book Customer Service Best Practices written by Ron Zemke and published by Human Resource Development. This book was released on 1998 with total page 502 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Start written by Jon Acuff and published by Ramsey Press. This book was released on 2013-04-22 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Wall Street Journal best-selling author Jon Acuff reveals the steps to getting unstuck and back onto the path of being awesome. Over the last 100 years, the road to success for most everyone has been divided into five stages that mirror the decades of working life: Your 20s are a period of Learning. This is the decade of trying a thousand things, exploring a multitude of interests, and discovering what really motivates you. Your 30s are a period of Editing. This is the decade of sorting out interests, where you discover what you really care about and who you really are. Your 40s are a period of Mastering. This is the decade of narrowing focus, honing skill sets, and becoming an expert in your field. Your 50s are a period of Harvesting. This is the decade of reaping the benefits of good decisions and enjoying the highest income-earning period in a career. Your 60s are a period of Guiding. This is the decade of mentoring, training, and encouraging others on their own road to success. Every successful person has followed these steps regardless of their occupation. But three things have changed the path to success and erased the decades associated with them: Finish lines are dead – Boomers are realizing that a lot of the things they were promised aren’t going to materialize, and they have started second and third careers. Anyone can play – Technology has given access to an unprecedented number of people who are building online empires and changing their lives in ways that would have been impossible years ago. Hope is boss – The days of “success first, significance later,” have ended. A new generation doesn’t want to change the world eventually; they want to change it now through the wells they kickstart in Africa and the TOMS they wear on their feet. The value system has been flipped upside down. The result is that you’ve got an entire generation pushing down to start over, another generation pushing up to start for the first time, and in the middle of this collision, the tools to actually change the world. Experience years now trump chronological age. And while none of the five stages can be skipped, they can be shortened and accelerated. There are only two paths in life: average and awesome. The average path is easy because all you have to do is nothing. The awesome path is more challenging, because things like fear only bother you when you do work that matters. The good news is Start gives readers practical, honest, actionable insights to be more awesome, more often. It’s time to punch fear in the face, escape average, and do work that matters. It’s time to Start.
Book Synopsis AI in Customer Service: Transforming Customer Experience for the Digital Age by : Dizzy Davidson
Download or read book AI in Customer Service: Transforming Customer Experience for the Digital Age written by Dizzy Davidson and published by Pure Water Books. This book was released on 2024-08-26 with total page 95 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you struggling to fully understand how AI can revolutionize your customer service? Are you looking for ways to enhance customer interactions and boost satisfaction? Look no further! “AI in Customer Service: Transforming Customer Experience for the Digital Age” is your ultimate guide to harnessing the power of AI to elevate your customer service game. This book provides a comprehensive overview of how AI technologies can be integrated into customer service operations to deliver exceptional experiences. Benefits of Reading This Book: Unlock the potential of AI to automate and streamline customer support. Learn how to personalize customer interactions using AI-driven insights. Discover tools and techniques for sentiment analysis and predictive analytics. Implement AI-powered chatbots and virtual assistants to provide 24/7 support. Enhance security with AI-based fraud detection systems. Expand your reach with multilingual support capabilities. This book is packed with practical examples, case studies, and actionable strategies that will help you understand and apply AI concepts effectively. Whether you’re a business owner, customer service manager, or tech enthusiast, this book offers valuable insights to stay ahead in the digital age. Why This Book is a Must-Read: Comprehensive Coverage From chatbots to predictive analytics, this book covers all essential AI applications in customer service. Real-World Examples to Learn from successful implementations and case studies. Actionable Insights to Get practical tips and strategies to apply AI concepts in your business. Future-Proof Your Skills to Stay updated with the latest trends and technologies in AI. Don’t miss out on the opportunity to transform your customer service with AI! Get your copy of “AI in Customer Service: Transforming Customer Experience for the Digital Age” today and start reaping the benefits of cutting-edge technology. Become knowledgeable about AI and lead your business into the future! Bullet Points 24/7 AI-Powered Support Personalized Customer Interactions Sentiment Analysis Tools Predictive Analytics for Proactive Support Voice and Virtual Assistants Self-Service Portals Fraud Detection Systems Multilingual Support Get this book now to unlock the full potential of AI in customer service and transform your customer experience for the digital age. Become an AI-savvy leader and drive your business to new heights.
Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Book Synopsis Work Won't Love You Back by : Sarah Jaffe
Download or read book Work Won't Love You Back written by Sarah Jaffe and published by Bold Type Books. This book was released on 2021-01-26 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: A deeply-reported examination of why "doing what you love" is a recipe for exploitation, creating a new tyranny of work in which we cheerily acquiesce to doing jobs that take over our lives. You're told that if you "do what you love, you'll never work a day in your life." Whether it's working for "exposure" and "experience," or enduring poor treatment in the name of "being part of the family," all employees are pushed to make sacrifices for the privilege of being able to do what we love. In Work Won't Love You Back, Sarah Jaffe, a preeminent voice on labor, inequality, and social movements, examines this "labor of love" myth—the idea that certain work is not really work, and therefore should be done out of passion instead of pay. Told through the lives and experiences of workers in various industries—from the unpaid intern, to the overworked teacher, to the nonprofit worker and even the professional athlete—Jaffe reveals how all of us have been tricked into buying into a new tyranny of work. As Jaffe argues, understanding the trap of the labor of love will empower us to work less and demand what our work is worth. And once freed from those binds, we can finally figure out what actually gives us joy, pleasure, and satisfaction.
Download or read book Service Failure written by Jeff Toister and published by AMACOM/American Management Association. This book was released on 2013 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: What causes poor customer service? You might be surprised.
Book Synopsis Getting Service Right by : Jeff Toister
Download or read book Getting Service Right written by Jeff Toister and published by Toister Performance Solutions. This book was released on 2019-03-15 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service.Note: the first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About I
Book Synopsis Strategic Customer Service by : John Goodman
Download or read book Strategic Customer Service written by John Goodman and published by AMACOM. This book was released on 2019-02-05 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: Any organization can win more customers and increase sales if they learn to be more strategic with their customer service. When customers complain, employees respond. The typical service model is riddled with holes. What about people and businesses who never speak up, but never come back? Learn to actively reach out, prevent problems, and resolve issues in ways that boost loyalty. Strategic Customer Service is a data-packed roadmap that shows you how. This invaluable resource distills decades of research on the impact of great versus mediocre service. Complete guidelines and case studies explain how to: Gather and analyze customer feedback Empower employees to fix problems Track your impact on revenue Generate sensational word of mouth Tap opportunities to cross-sell and up-sell Strategic Customer Service draws on over 30 years of research from companies such as 3M, GE, and Chick-Fil-A to teach you how to transcend a good business into a profitable word-of-mouth machine that transforms the bottom line. Why settle for passive service? Make a business case for ramping up operations—and get the tools for making it pay off. Transform customer service into a strategic function, and reap benefits far exceeding investments.
Book Synopsis Exceptional Customer Service by : Lisa Ford
Download or read book Exceptional Customer Service written by Lisa Ford and published by Simon and Schuster. This book was released on 2009-08-18 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt: When the going's tough, companies that survive will be those that build the greatest loyalty—by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback. With new, updated examples from more than fifty companies—from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com—this book shows managers how to go from so-so service to amazing service. In today's market, customer service is a key competitive advantage. This book shows you how to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers. When businesses are fighting to survive, creating a great experience for customers isnit just important—it's essential.
Download or read book I'm Listening written by Pam Mycoskie and published by Grand Central Publishing. This book was released on 2009-11-29 with total page 598 pages. Available in PDF, EPUB and Kindle. Book excerpt: In I'm Listening! Pam Mycoskie teaches readers her tricks and ideas to make low-fat eating fun, easy and tasty. She covers exercise, food and nutrition and includes a range of different recipes.
Book Synopsis Increasing Your Influence at Work All-in-One For Dummies by : Christina Tangora Schlachter
Download or read book Increasing Your Influence at Work All-in-One For Dummies written by Christina Tangora Schlachter and published by John Wiley & Sons. This book was released on 2018-06-07 with total page 596 pages. Available in PDF, EPUB and Kindle. Book excerpt: Get ahead in the workplace by influencing others Influence is a timeless topic for business leaders and others in positions of power, but the world has evolved to the point where everyone needs these skills. No matter your job, role, rank, or function, if you want to get things done you need to know how to influence up, down, across, and outside the organization. Increasing Your Influence at Work All-in-One For Dummies shows you how to contribute more fully to important decisions, resolve conflicts more easily, lead and manage more effectively, and much more. Plus, you'll discover how to develop the most important attributes necessary for influence—trustworthiness, reliability, and assertiveness—and find out how to move beyond. Includes easy-to-apply information for influencing managers, peers, and subordinates Shows you how to build trust with your co-workers and cultivate reliability through consistency and being personal Illustrates how influencing others in the office helps you enjoy a greater measure of control over your work life Helps you advance your career more rapidly than others No matter who you are, where you work, or what your professional goals are, achieving more influence in the workplace is critical for success.
Book Synopsis With A Mother's Heart by : Joyce Livingston
Download or read book With A Mother's Heart written by Joyce Livingston and published by Barbour Publishing. This book was released on 2012-05-01 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: Judy Alexander, alias Judy Smith, and her nephew Timmy are on the lam, running from the man who shot and killed the boy's father during a bank robbery in Dallas where Judy was the eyewitness whose testimony brought about conviction. Wealthy Ben Bramwell has a furnished apartment for rent above the garage on his estate, and Judy believes it's the perfect hiding place while they wait for the escaped criminal to be caught. As Judy weaves an elaborate web of lies to protect herself and her nephew, she and Timmy become intricately woven into the lives of their landlord and his daughter - interfering with the man's engagement to a woman Judy knows is wrong for Ben and little Victoria. Can God untangle their complicated lives? Will Ben ever find a woman with a mother's heart for his beloved Victoria?
Book Synopsis What Degree Do I Need to Pursue a Career in Business? by : Tamra B. Orr
Download or read book What Degree Do I Need to Pursue a Career in Business? written by Tamra B. Orr and published by The Rosen Publishing Group, Inc. This book was released on 2014-12-15 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business. The field encompasses everything from local candy stores to international corporations. While such an expansive term does allow for a great deal of flexibility when it comes to career choice, it can also be confusing to see where one might fit into the business world—and just what degrees are helpful or even necessary to get there. This book is a handy and useful guide to assessing students’ skills, desires, and aptitude—and then focusing on the degree or degrees required to set them on the career path that’s right for them.
Download or read book Innovation written by Bill Moore and published by Destiny Image Publishers. This book was released on 2014-08-05 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: So many people in our world are in a very difficult place, with the threat of world economic collapse and demented dictators with nuclear and chemical weapons, the world at large is struggling for perspective.Innovation is Gods answer to our crisis. It reveals what we don’t see. It helps us see what is so clear to divinity, but so vague...
Book Synopsis What's the Secret? by : John R. DiJulius
Download or read book What's the Secret? written by John R. DiJulius and published by John Wiley & Sons. This book was released on 2008-05-02 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
Download or read book Disconnected written by Debbie J. Goldman and published by University of Illinois Press. This book was released on 2024-08-20 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: Call center employees once blended skill and emotional intelligence to solve customer problems while the workplace itself encouraged camaraderie and job satisfaction. Ten years after telecom industry deregulation, management had isolated the largely female workforce in cubicles, imposed quotas to sell products, and installed surveillance systems that tracked every call and keystroke. Debbie J. Goldman explores how call center employees and their union fought for good, humane jobs in the face of degraded working conditions and lowered wages. As the workforce coalesced to resist the changes, it demanded the Communications Workers of America (CWA) fight for safe and secure good-paying jobs. But trends in technology, capitalism, and corporate governance--combined with the decline of unions--narrowed the negotiating options for workers. Goldman describes how the actions of workers, management, and policymakers shaped the social impact of the new digital technologies and gave new form to the telecommunications industry in a time of momentous change. Perceptive and nuanced, Disconnected tells an overlooked story of service workers in a time of change.
