I Belong In My Team

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HBR's 10 Must Reads on Leadership Lessons from Sports (featuring interviews with Sir Alex Ferguson, Kareem Abdul-Jabbar, Andre Agassi)

Author : Harvard Business Review
Publisher : Harvard Business Press
ISBN 13 : 1633694356
Total Pages : 158 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis HBR's 10 Must Reads on Leadership Lessons from Sports (featuring interviews with Sir Alex Ferguson, Kareem Abdul-Jabbar, Andre Agassi) by : Harvard Business Review

Download or read book HBR's 10 Must Reads on Leadership Lessons from Sports (featuring interviews with Sir Alex Ferguson, Kareem Abdul-Jabbar, Andre Agassi) written by Harvard Business Review and published by Harvard Business Press. This book was released on 2018-01-16 with total page 158 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership and management lessons from the sports world. The world's elite athletes and coaches achieve high performance through inspiring leadership, mental toughness, and direction-setting strategic choices. Harvard Business Review has talked to many of these high performers throughout the years to learn how their success translates to the world of business. If you read nothing else on management lessons from the world of sports, read these 10 articles by athletes, coaches, and leadership experts. We've combed through our archive and selected the articles that will best help you drive performance. This book will inspire you to: Improve on your weaknesses, not just your strengths Take care of your body for sustained mental performance Increase your confidence and manage your energy before an important event Turn a struggling team around Understand the limits of performance metrics Focus on long-term goals to overcome setbacks Understand where the analogy of sports and business doesn't work This collection of articles includes "Ferguson's Formula," by Anita Elberse with Sir Alex Ferguson; "Life's Work: An Interview with Greg Louganis"; "The Making of a Corporate Athlete," by Jim Loehr and Tony Schwartz; "The Tough Work of Turning a Team Around," by Bill Parcells; "How an Olympic Gold Medalist Learned to Perform Under Pressure: An Interview with Alex Gregory"; "Mental Preparation Secrets of Top Athletes, Entertainers, and Surgeons," an interview with Daniel McGinn by Sarah Green Carmichael; "SoulCycle's CEO on Sustaining Growth in a Faddish Industry," by Melanie Whelan; "Life's Work: An Interview with Kareem Abdul-Jabbar"; "Major League Innovation," by Scott D. Anthony; "Looking Past Performance in Your Star Talent," by Mark de Rond, Adrian Moorhouse, and Matt Rogan; "Life's Work: An Interview with Mikhail Baryshnikov"; "How the Best of the Best Get Better and Better," by Graham Jones; "Life's Work: An Interview with Joe Girardi"; "Why There Is an I in Team," by Mark de Rond; "Life's Work: An Interview with Andre Agassi"; and "Why Sports Are a Terrible Metaphor for Business," by Bill Taylor.

Ask a Manager

Author : Alison Green
Publisher : Ballantine Books
ISBN 13 : 0399181822
Total Pages : 306 pages
Book Rating : 4.3/5 (991 download)

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Book Synopsis Ask a Manager by : Alison Green

Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

A Kids Book About Belonging

Author : Kevin Carroll
Publisher : Penguin
ISBN 13 : 0744091136
Total Pages : 74 pages
Book Rating : 4.7/5 (44 download)

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Book Synopsis A Kids Book About Belonging by : Kevin Carroll

Download or read book A Kids Book About Belonging written by Kevin Carroll and published by Penguin. This book was released on 2023-09-05 with total page 74 pages. Available in PDF, EPUB and Kindle. Book excerpt: The feeling of belonging is something that everyone strives for, and this book teaches kids how to incorporate that feeling into their lives. It tackles what it's like when you feel like you belong to a group or family or team, and what it's like when you don't. It addresses what it feels like when you don't fit in, or when others don't want you around. This book teaches kids how to belong to themselves and how that helps them belong anywhere.

The at Risk Child

Author : David Butler
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781540770493
Total Pages : 112 pages
Book Rating : 4.7/5 (74 download)

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Book Synopsis The at Risk Child by : David Butler

Download or read book The at Risk Child written by David Butler and published by Createspace Independent Publishing Platform. This book was released on 2016-12-29 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: When his mother died, eight-year-old David Butler's life changed forever. Expectations for his future disappeared along with his mother's warm presence, but the days ahead still held promise. David set his own bar high, and this at risk child never let go of the idea that he would become something greater. Laughed at by his family when he announced his plan to go to college, David received little support for his dreams. But he never stopped asking himself whether he could really have that life, whether it was possible to transcend his current circumstances and reach higher. Do our limits stop us from achieving or just provide opportunities to push past them? Young David used his natural optimism to keep working, and he made it to college. Today he holds a bachelor's degree and an MBA, and he has found a fulfilling career. One important lesson was that he was never really alone; the teachers and mentors who helped him along the way were a constant source of inspiration. This profound story shows how personal strength can overcome adversity. And it shows how the challenges we face in life can be our greatest teachers in the end.

The 4 Stages of Psychological Safety

Author : Timothy R. Clark
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1523087692
Total Pages : 189 pages
Book Rating : 4.5/5 (23 download)

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Book Synopsis The 4 Stages of Psychological Safety by : Timothy R. Clark

Download or read book The 4 Stages of Psychological Safety written by Timothy R. Clark and published by Berrett-Koehler Publishers. This book was released on 2020-03-03 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the first practical, hands-on guide that shows how leaders can build psychological safety in their organizations, creating an environment where employees feel included, fully engaged, and encouraged to contribute their best efforts and ideas. Fear has a profoundly negative impact on engagement, learning efficacy, productivity, and innovation, but until now there has been a lack of practical information on how to make employees feel safe about speaking up and contributing. Timothy Clark, a social scientist and an organizational consultant, provides a framework to move people through successive stages of psychological safety. The first stage is member safety-the team accepts you and grants you shared identity. Learner safety, the second stage, indicates that you feel safe to ask questions, experiment, and even make mistakes. Next is the third stage of contributor safety, where you feel comfortable participating as an active and full-fledged member of the team. Finally, the fourth stage of challenger safety allows you to take on the status quo without repercussion, reprisal, or the risk of tarnishing your personal standing and reputation. This is a blueprint for how any leader can build positive, supportive, and encouraging cultures in any setting.

The Advantage

Author : Patrick M. Lencioni
Publisher : John Wiley & Sons
ISBN 13 : 1118266102
Total Pages : 253 pages
Book Rating : 4.1/5 (182 download)

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Book Synopsis The Advantage by : Patrick M. Lencioni

Download or read book The Advantage written by Patrick M. Lencioni and published by John Wiley & Sons. This book was released on 2012-03-14 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is a competitive advantage out there, arguably more powerful than any other. Is it superior strategy? Faster innovation? Smarter employees? No, New York Times best-selling author, Patrick Lencioni, argues that the seminal difference between successful companies and mediocre ones has little to do with what they know and how smart they are and more to do with how healthy they are. In this book, Lencioni brings together his vast experience and many of the themes cultivated in his other best-selling books and delivers a first: a cohesive and comprehensive exploration of the unique advantage organizational health provides. Simply put, an organization is healthy when it is whole, consistent and complete, when its management, operations and culture are unified. Healthy organizations outperform their counterparts, are free of politics and confusion and provide an environment where star performers never want to leave. Lencioni’s first non-fiction book provides leaders with a groundbreaking, approachable model for achieving organizational health—complete with stories, tips and anecdotes from his experiences consulting to some of the nation’s leading organizations. In this age of informational ubiquity and nano-second change, it is no longer enough to build a competitive advantage based on intelligence alone. The Advantage provides a foundational construct for conducting business in a new way—one that maximizes human potential and aligns the organization around a common set of principles.

Back Roads to Belonging

Author : Kristen Strong
Publisher : Revell
ISBN 13 : 1493417908
Total Pages : 220 pages
Book Rating : 4.4/5 (934 download)

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Book Synopsis Back Roads to Belonging by : Kristen Strong

Download or read book Back Roads to Belonging written by Kristen Strong and published by Revell. This book was released on 2019-08-06 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: At one time or another, shifting seasons in family, friendships, employment, and communities will bring each of us face-to-face with the feeling of being on the outside looking in. Because we are made for connection, this will often lead us down one of two roads. Either we will hop on the popular but crowded highway that asks us to do whatever it takes to get noticed, or we'll stand still, paralyzed by the fear that we're not important, loveable, or worth other people's time and attention. But what if there is another way? With an understanding voice that will speak into your own circumstances, Kristen Strong walks beside you along the less traveled but more satisfying third way--the back road way--to belonging: remaining in Christ and relaxing into the unique role God has for you. Along the way, you will learn simple, doable actions that not only will help you feel and know that you belong but will welcome others in as well.

The Culture Code

Author : Daniel Coyle
Publisher : Bantam
ISBN 13 : 0804176981
Total Pages : 305 pages
Book Rating : 4.8/5 (41 download)

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Book Synopsis The Culture Code by : Daniel Coyle

Download or read book The Culture Code written by Daniel Coyle and published by Bantam. This book was released on 2018-01-30 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BESTSELLER • The author of The Talent Code unlocks the secrets of highly successful groups and provides tomorrow’s leaders with the tools to build a cohesive, motivated culture. NAMED ONE OF THE BEST BOOKS OF THE YEAR BY BLOOMBERG AND LIBRARY JOURNAL Where does great culture come from? How do you build and sustain it in your group, or strengthen a culture that needs fixing? In The Culture Code, Daniel Coyle goes inside some of the world’s most successful organizations—including the U.S. Navy’s SEAL Team Six, IDEO, and the San Antonio Spurs—and reveals what makes them tick. He demystifies the culture-building process by identifying three key skills that generate cohesion and cooperation, and explains how diverse groups learn to function with a single mind. Drawing on examples that range from Internet retailer Zappos to the comedy troupe Upright Citizens Brigade to a daring gang of jewel thieves, Coyle offers specific strategies that trigger learning, spark collaboration, build trust, and drive positive change. Coyle unearths helpful stories of failure that illustrate what not to do, troubleshoots common pitfalls, and shares advice about reforming a toxic culture. Combining leading-edge science, on-the-ground insights from world-class leaders, and practical ideas for action, The Culture Code offers a roadmap for creating an environment where innovation flourishes, problems get solved, and expectations are exceeded. Culture is not something you are—it’s something you do. The Culture Code puts the power in your hands. No matter the size of your group or your goal, this book can teach you the principles of cultural chemistry that transform individuals into teams that can accomplish amazing things together. Praise for The Culture Code “I’ve been waiting years for someone to write this book—I’ve built it up in my mind into something extraordinary. But it is even better than I imagined. Daniel Coyle has produced a truly brilliant, mesmerizing read that demystifies the magic of great groups. It blows all other books on culture right out of the water.”—Adam Grant, New York Times bestselling author of Option B, Originals, and Give and Take “If you want to understand how successful groups work—the signals they transmit, the language they speak, the cues that foster creativity—you won’t find a more essential guide than The Culture Code.”—Charles Duhigg, New York Times bestselling author of The Power of Habit and Smarter Faster Better

Discipled Leader

Author : Preston Poore
Publisher : Kregel Publications
ISBN 13 : 0825477417
Total Pages : 248 pages
Book Rating : 4.8/5 (254 download)

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Book Synopsis Discipled Leader by : Preston Poore

Download or read book Discipled Leader written by Preston Poore and published by Kregel Publications. This book was released on 2021-07-20 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A must-read for every leader." —Dan T. Cathy, Chairman and CEO at Chick-fil-A, Inc. Preston Poore has spent decades in corporate America. Despite all the excellent advice he was given for growing in leadership, there was something missing: a way to bring his Christian beliefs to bear in his professional life, not just his personal life. So Preston sought his own answer to how his faith could impact his management of hundreds of employees. What he discovered was this: the first step wasn't adjusting his leadership style. Instead, he needed to let God change him before he could effect real change in his workplace. And in order to model discipleship to his team, he needed to first be discipled by the Spirit. Here, in the day-to-day practice of being a disciple of Jesus Christ, Poore found where his faith and exceptional leadership intersect. Through personal stories, biblical principles, and hands-on workplace guidance, Poore offers readers a unique look at this seldom-discussed connection. He challenges struggling leaders to engage in the hard work of daily discipleship. And he charges experienced leaders to return to the fundamentals of their faith, encouraging them to disciple other Christians with leadership potential. For anyone wrestling with how to bring faith to the workplace, whether it be a cubicle or a boardroom, Discipled Leader reveals that leadership doesn't begin behind the desk--it begins in the soul.

Slack

Author : Tom DeMarco
Publisher : Crown Currency
ISBN 13 : 0767907698
Total Pages : 256 pages
Book Rating : 4.7/5 (679 download)

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Book Synopsis Slack by : Tom DeMarco

Download or read book Slack written by Tom DeMarco and published by Crown Currency. This book was released on 2002-04-09 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: If your company’s goal is to become fast, responsive, and agile, more efficiency is not the answer--you need more slack. Why is it that today’s superefficient organizations are ailing? Tom DeMarco, a leading management consultant to both Fortune 500 and up-and-coming companies, reveals a counterintuitive principle that explains why efficiency efforts can slow a company down. That principle is the value of slack, the degree of freedom in a company that allows it to change. Implementing slack could be as simple as adding an assistant to a department and letting high-priced talent spend less time at the photocopier and more time making key decisions, or it could mean designing workloads that allow people room to think, innovate, and reinvent themselves. It means embracing risk, eliminating fear, and knowing when to go slow. Slack allows for change, fosters creativity, promotes quality, and, above all, produces growth. With an approach that works for new- and old-economy companies alike, this revolutionary handbook debunks commonly held assumptions about real-world management, and gives you and your company a brand-new model for achieving and maintaining true effectiveness.

Belonging

Author : Owen Eastwood
Publisher :
ISBN 13 : 9781529410303
Total Pages : 352 pages
Book Rating : 4.4/5 (13 download)

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Book Synopsis Belonging by : Owen Eastwood

Download or read book Belonging written by Owen Eastwood and published by . This book was released on 2021-05-25 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whakapapa. You belong here. Whakapapa is a Maori word which embodies our human need to belong. It represents a powerful spiritual idea - we are all part of an unbroken and unbreakable chain of people who share a special culture. Owen Eastwood places this concept at the core of his methods to maximise a team's performance. In this book he reveals, for the first time, the secrets to what has made him one of the most in-demand Performance Coaches in the world. Aspects of Owen's unique approach include: finding your identity story; establishing a shared purpose; fostering player leadership rather than dictatorship; seeking the clarity of a collective why; establishing a sense of legacy; recognizing our primal need for social bonding; embracing ancestral wisdom; analyzing the link between confidence and trust; treasuring the value of humility. BELONGING will not just make you a better team member - it will make you a better human being.

Pocket Guide to Facilitating Human Connections

Author : Rod Lee
Publisher :
ISBN 13 : 9780996423977
Total Pages : pages
Book Rating : 4.4/5 (239 download)

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Book Synopsis Pocket Guide to Facilitating Human Connections by : Rod Lee

Download or read book Pocket Guide to Facilitating Human Connections written by Rod Lee and published by . This book was released on 2015-05-18 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This incredible resource is a guide to facilitating powerful activities to create more connected and more engaged teams.

Mean Girls at Work: How to Stay Professional When Things Get Personal

Author : Katherine Crowley
Publisher : McGraw Hill Professional
ISBN 13 : 0071802053
Total Pages : 209 pages
Book Rating : 4.0/5 (718 download)

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Book Synopsis Mean Girls at Work: How to Stay Professional When Things Get Personal by : Katherine Crowley

Download or read book Mean Girls at Work: How to Stay Professional When Things Get Personal written by Katherine Crowley and published by McGraw Hill Professional. This book was released on 2012-11-02 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the New York Post's Top 10 Career Books of 2012 and a Booklist Top 10 Business Book DO YOU WORK WITH A MEAN GIRL? A woman’s field guide to the new frontier of professional development—working with other women Women-to-women relationships in the workplace are . . . complicated. When they’re good, they’re great. But when they’re bad, they can ruin your day, your week—even your year. Packed with proven advice from two of today’s leading experts in workplace relationships, this one-of-a-kind guide gives women the tools they need to navigate difficult situations unique to women-to-women relationships—whether with a boss, a colleague, a client, or an employee. Have you dealt with a woman in the workplace who: “Accidentally” excludes you from important meetings? Seems intent on taking you down professionally? Gossips about you with other coworkers? Makes you look bad by missing deadlines? Forms a “pack” of mean girls to make your life miserable? Mean Girls at Work isn’t just about surviving difficult situations. It’s about transforming a toxic relationship into one that benefits and supports both of you. This book is also for women who engage in mean behavior . . . but don’t know it. After all, who hasn’t gossiped about a female coworker? Who hasn’t rolled her eyes in the presence of a woman she doesn’t like? Who hasn’t scanned another woman head to toe—which is just a nonverbal way of saying, “You’ve just been judged”? The authors provide invaluable advice to the more subtle ways of being mean—even if they’re not intended. With a workforce composed of a higher percentage of women than ever, workplace dynamics have changed. Crowley and Elster cover every conceivable scenario, providing critical advice on how to rise above the fray and move forward professionally. Mean Girls at Work is your map to dodging the mines and moving forward in today’s transformed workplace. Praise for Mean Girls at Work “An invaluable suit of armor for surviving nine to five!” —Leil Lowndes, bestselling author of How to Talk to Anyone “If you think the emotional cruelty of comedies like Mean Girls and Heathers doesn’t exist in the real world workplace, think again. In Mean Girls at Work, Katherine Crowley and Kathi Elster valuably chronicle female vs. female predators and offer solid defensive strategies.” —Ann Kreamer, author of It’s Always Personal: Navigating Emotion in the New Workplace “Whether you are in your twenties and just starting your professional career, your midcareer forties, when you are supposed to have figured it out already, or a woman in her fifties or sixties who’s seen it all—this book is a must-read. . . . The authors have finally given women the tools and the sound advice necessary to deal with . . . conflicts that keep us all from succeeding. . . . Carry this book with you to work every day!” —Carolyn Cassin, President, Michigan Women’s Foundation “A must-read for women of all ages in today’s workforce. This book offers what we all need to develop the capacities to endure this ever-changing workplace. We know it is all about relationships and you need the skills outlined in this book to survive and thrive when the Mean Girls attack.” —Kim Harrington, Coordinator, Professional Development and Training, Office of Human Resources, California State University, Sacramento

How to Be Happy at Work

Author : Annie McKee
Publisher : Harvard Business Press
ISBN 13 : 1633696812
Total Pages : 161 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis How to Be Happy at Work by : Annie McKee

Download or read book How to Be Happy at Work written by Annie McKee and published by Harvard Business Press. This book was released on 2018-08-21 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: Life's too short to be unhappy at work "I'm working harder than I ever have, and I don't know if it's worth it anymore." If you're a manager or leader, these words have probably run through your mind. So many of us are feeling fed up, burned out, and unhappy at work: the constant pressure and stress, the unending changes, the politics--people feel as though they can't give much more, and performance is suffering. But it's work, after all, right? Should we even expect to be fulfilled and happy at work? Yes, we should, says Annie McKee, coauthor of the bestselling Primal Leadership. In her new transformative book, she makes the most compelling case yet that happiness--and the full engagement that comes with it--is more important than ever in today's workplace, and she sheds new light on the powerful relationship of happiness to individual, team, and organizational success. Based on extensive research and decades of experience with leaders, this book reveals that people must have three essential elements in order to be happy at work: A sense of purpose and the chance to contribute to something bigger than themselves A vision that is powerful and personal, creating a real sense of hope Resonant, friendly relationships With vivid and moving real-life stories, the book shows how leaders can use these powerful pillars to create and sustain happiness even when they're under pressure. By emphasizing purpose, hope, and friendships they can also ensure a healthy, positive climate for their teams and throughout the organization. How to Be Happy at Work deepens our understanding of what it means to be truly fulfilled and effective at work and provides clear, practical advice and instruction for how to get there--no matter what job you have.

It's Great to Work Together

Author : Jordan Collins
Publisher : Children's Press
ISBN 13 : 9780531132548
Total Pages : 0 pages
Book Rating : 4.1/5 (325 download)

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Book Synopsis It's Great to Work Together by : Jordan Collins

Download or read book It's Great to Work Together written by Jordan Collins and published by Children's Press. This book was released on 2020-09 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Introduces the reader on how to work together in certain situations"--

Community

Author : Brad House
Publisher : Crossway
ISBN 13 : 1433523175
Total Pages : 258 pages
Book Rating : 4.4/5 (335 download)

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Book Synopsis Community by : Brad House

Download or read book Community written by Brad House and published by Crossway. This book was released on 2011-09-07 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Community within the church today is hemorrhaging. Attention spans are dwindling, noise levels are increasing, and we can't seem to find time for real relationships. The answer to such social fragmentation can be found in small groups, and yet the majority of small groups—at least in the traditional sense—are often not the intentional, transformational community we really want and need. Somehow we need to get our groups off life support and into authentic community. Pastor Brad House helps us to re-imagine what gospel-centered community looks like and shares from his experience leading and reproducing healthy small groups. With wisdom and candor, House challenges us to think carefully about our own groups and to take steps toward cultivating communities that are able to glorify Jesus, bless one another, and participate in the mission of God.

The Fred Factor

Author : Mark Sanborn
Publisher : Crown Currency
ISBN 13 : 038551364X
Total Pages : 145 pages
Book Rating : 4.3/5 (855 download)

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Book Synopsis The Fred Factor by : Mark Sanborn

Download or read book The Fred Factor written by Mark Sanborn and published by Crown Currency. This book was released on 2004-04-20 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BESTSELLER • The true story of an ordinary mail carrier whose approach to work and life has the power to transform the everyday into the extraordinary—now in an updated twentieth-anniversary edition “This beloved business classic has inspired millions of people over the years, and today Mark Sanborn’s transformative insights are more timely and necessary than ever.”—Jon Gordon, author of The Energy Bus and co-author of The Coffee Bean Meet Fred. In this timeless and powerful book, Mark Sanborn, member of the Speaker Hall of Fame, recounts the true story of Fred, an ordinary USPS carrier who introduced himself one day shortly after Sanborn had moved to a new home in Denver. Fred, however, was no average mailman. As Sanborn came to discover, Fred was the kind of worker who exemplifies everything “right” with customer service. Did people want packages left on the porch or prefer a notice to pick them up at the post office? Fred made sure he knew the answer. When another delivery service left a package at the wrong house, Fred shepherded it safely to the intended recipient. Others might have seen delivering mail as routine work, but Fred seized the chance to find meaning in the mundane, competing with himself every day to find opportunities to make his customers smile. We’ve all encountered people like Fred. In this deeply inspiring book, Sanborn illuminates the four basic principles anyone can use to bring fresh energy and creativity to our work and life: how to make a tangible difference every day, build stronger relationships, create real value for others without spending a penny, and constantly reinvent yourself. In this updated edition, Sanborn speaks to the seismic changes that have transformed the world of work in recent years—with employees increasingly hungry for purpose in their jobs—and outlines the book’s fresh applications. By following his principles, you, too, can find more excitement, fulfillment, and success in your career—and in your life.