How To Improve Your Business Results

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Metrics

Author : Martin Klubeck
Publisher :
ISBN 13 :
Total Pages : 351 pages
Book Rating : 4.:/5 (114 download)

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Book Synopsis Metrics by : Martin Klubeck

Download or read book Metrics written by Martin Klubeck and published by . This book was released on 2011 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: Metrics are a hot topic. Executive leadership, boards of directors, management, and customers are all asking for data-based decisions. As a result, many managers, professionals, and change agents are asked to develop metrics, but have no clear idea of how to produce meaningful ones. Wouldn't it be great to have a simple explanation of how to collect, analyze, report, and use measurements to improve your organization? Metrics: How to Improve Key Business Results provides that explanation and the tools you'll need to make your organization more effective. Not only does the book explain the "why" of metrics, but it walks you through a step-by-step process for creating a report card that provides a clear picture of organizational health and how well you satisfy customer needs. Metrics will help you to measure the right things, the right way-the first time. No wasted effort, no chasing data. The report card provides a simple tool for viewing the health of your organization, from the outside in. You will learn how to measure the key components of the report card and thereby improve real measures of business success, like repeat customers, customer loyalty, and word-of-mouth advertising. This book: Provides a step-by-step guide for building an organizational effectiveness report card Takes you from identifying key services and products and using metrics, to determining business strategy Provides examples of how to identify, collect, analyze, and report metrics that will be immediately useful for improving all aspects of the enterprise, including IT What you'll learn Understand the difference between data, measures, information, and metrics Identify root performance questions to ensure you build the right metrics Develop meaningful and accurate metrics using concrete, easy-to-follow instructions Avoid the high risks that come with collecting, analyzing, reporting, and using complex data Formulate practical answers to data-based questions Select and use the proper tools for creating, implementing, and using metrics Learn one of the most powerful methods yet invented for improving organizational results Who this book is for Metrics: How to Improve Key Business Results was written for senior managers who need to improve key results. Equally, the book is for the department heads, middle managers, analysts, IT professionals, and change agents responsible for collecting, analyzing, and reporting metrics. Finally, it's for those who have to chase data and fi...

How to Improve your Business Results

Author :
Publisher : Stephan Szugat
ISBN 13 :
Total Pages : 18 pages
Book Rating : 4./5 ( download)

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Book Synopsis How to Improve your Business Results by :

Download or read book How to Improve your Business Results written by and published by Stephan Szugat. This book was released on with total page 18 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Innovating Analytics

Author : Larry Freed
Publisher : John Wiley & Sons
ISBN 13 : 1118779487
Total Pages : 290 pages
Book Rating : 4.1/5 (187 download)

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Book Synopsis Innovating Analytics by : Larry Freed

Download or read book Innovating Analytics written by Larry Freed and published by John Wiley & Sons. This book was released on 2013-09-23 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: How does a CEO, manager, or entrepreneur begin to sort out what defines and drives a good customer experience and how it can be measured and made actionable? If you know how well the customer experience is satisfying your customers and you know how to increase their satisfaction, you can then increase sales, return visits, recommendations, loyalty, and brand engagement across all channels. More reliable and more useful data leads to better decisions and better results. Innovating Analytics is also about the need for a comprehensive measurement ecosystem to accurately assess and improve the other elements of customer experience. This is a time of great change and great opportunity. The companies that use the right tools and make the right assessments of how to satisfy their customers will have the competitive advantage. Innovating Analytics introduces an index that measures a customer’s likelihood to recommend and the likelihood to detract. The current concept of the Net Promoter Score (NPS) that has been adopted by many companies during the last decade—is no longer accurate, precise or actionable. This new metric called the Word of Mouth Index (WoMI) has been tested on hundreds of companies and with over 1.5 million consumers over the last two years. Author Larry Freed details the improvement that WoMI provides within what he calls the Measurement Ecosystem. He then goes on to look at three other drivers of customer satisfaction along with word of mouth: customer acquisition, customer loyalty, and customer conversion.

Sales 2.0

Author : Anneke Seley
Publisher : John Wiley & Sons
ISBN 13 : 047048280X
Total Pages : 270 pages
Book Rating : 4.4/5 (74 download)

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Book Synopsis Sales 2.0 by : Anneke Seley

Download or read book Sales 2.0 written by Anneke Seley and published by John Wiley & Sons. This book was released on 2008-12-23 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: Two Silicon Valley insiders reveal the emerging Sales 2.0 trend and how companies can profit from it Sales 2.0 explores the emerging Sales 2.0 phenomenon, how it is characterized, why it is imperative for a company’s long-term success, and how anyone can get started with this new approach to generating revenue. Driven by an explosion of online products and changing customer buying preferences, Sales 2.0 is the marriage of Web 2.0 technologies with innovative sales processes. The book shows readers how to redeploy their sales teams for greater bottom-line results and reveals all the differences between Sales 2.0 and traditional selling. Through real world case studies, readers will learn how industry leaders achieved phenomenal results and a competitive advantage. Applicable to sales teams in any industry, Sales 2.0 presents the future of sales today.

Make Talent Your Business

Author : Wendy Axelrod
Publisher : Berrett-Koehler Publishers
ISBN 13 : 1605099317
Total Pages : 218 pages
Book Rating : 4.6/5 (5 download)

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Book Synopsis Make Talent Your Business by : Wendy Axelrod

Download or read book Make Talent Your Business written by Wendy Axelrod and published by Berrett-Koehler Publishers. This book was released on 2011-05-30 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Managers are in the best position to help people learn from experience (the uncontested major source of development). "Make Talent Your Business" shows managers how to do it by using the five practices that work for managers who are exceptional at building talent.

Strategy Beyond the Hockey Stick

Author : Chris Bradley
Publisher : John Wiley & Sons
ISBN 13 : 1119487625
Total Pages : 256 pages
Book Rating : 4.1/5 (194 download)

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Book Synopsis Strategy Beyond the Hockey Stick by : Chris Bradley

Download or read book Strategy Beyond the Hockey Stick written by Chris Bradley and published by John Wiley & Sons. This book was released on 2018-02-06 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Beat the odds with a bold strategy from McKinsey & Company "Every once in a while, a genuinely fresh approach to business strategy appears" —legendary business professor Richard Rumelt, UCLA McKinsey & Company's newest, most definitive, and most irreverent book on strategy—which thousands of executives are already using—is a must-read for all C-suite executives looking to create winning corporate strategies. Strategy Beyond the Hockey Stick is spearheading an empirical revolution in the field of strategy. Based on an extensive analysis of the key factors that drove the long-term performance of thousands of global companies, the book offers a ground-breaking formula that enables you to objectively assess your strategy's real odds of future success. "This book is fundamental. The principles laid out here, with compelling data, are a great way around the social pitfalls in strategy development." —Frans Van Houten, CEO, Royal Philips N.V. The authors have discovered that over a 10-year period, just 1 in 12 companies manage to jump from the middle tier of corporate performance—where 60% of companies reside, making very little economic profit—to the top quintile where 90% of global economic profit is made. This movement does not happen by magic—it depends on your company's current position, the trends it faces, and the big moves you make to give it the strongest chance of vaulting over the competition. This is not another strategy framework. Rather, Strategy Beyond the Hockey Stick shows, through empirical analysis and the experiences of dozens of companies that have successfully made multiple big moves, that to dramatically improve performance, you have to overcome incrementalism and corporate inertia. "A different kind of book—I couldn't put it down. Inspiring new insights on the facts of what it takes to move a company's performance, combined with practical advice on how to deal with real-life dynamics in management teams." —Jane Fraser, CEO, Citigroup Latin America

The Journey to Improved Business Performance

Author : Stephen J. Thomas
Publisher : Industrial Press Inc.
ISBN 13 : 9780831133634
Total Pages : 300 pages
Book Rating : 4.1/5 (336 download)

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Book Synopsis The Journey to Improved Business Performance by : Stephen J. Thomas

Download or read book The Journey to Improved Business Performance written by Stephen J. Thomas and published by Industrial Press Inc.. This book was released on 2008 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written in a very engaging manner, this book teaches the essential concepts associated with change management in a highly unique manner. It is not a textbook, but rather a business novel in which the main character, Todd Bradley struggles to learn the skills necessary to save his company, his plant, and in many ways himself. While the storyline is fictional account about business change made in a plant environment, readers will quickly realize that the tools found here can be successfully applied in all lines of business. Anyone working to make a change for the better in their business will benefit from this book.

Atomic Habits

Author : James Clear
Publisher : Penguin
ISBN 13 : 0735211302
Total Pages : 321 pages
Book Rating : 4.7/5 (352 download)

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Book Synopsis Atomic Habits by : James Clear

Download or read book Atomic Habits written by James Clear and published by Penguin. This book was released on 2018-10-16 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: The #1 New York Times bestseller. Over 20 million copies sold! Translated into 60+ languages! Tiny Changes, Remarkable Results No matter your goals, Atomic Habits offers a proven framework for improving--every day. James Clear, one of the world's leading experts on habit formation, reveals practical strategies that will teach you exactly how to form good habits, break bad ones, and master the tiny behaviors that lead to remarkable results. If you're having trouble changing your habits, the problem isn't you. The problem is your system. Bad habits repeat themselves again and again not because you don't want to change, but because you have the wrong system for change. You do not rise to the level of your goals. You fall to the level of your systems. Here, you'll get a proven system that can take you to new heights. Clear is known for his ability to distill complex topics into simple behaviors that can be easily applied to daily life and work. Here, he draws on the most proven ideas from biology, psychology, and neuroscience to create an easy-to-understand guide for making good habits inevitable and bad habits impossible. Along the way, readers will be inspired and entertained with true stories from Olympic gold medalists, award-winning artists, business leaders, life-saving physicians, and star comedians who have used the science of small habits to master their craft and vault to the top of their field. Learn how to: make time for new habits (even when life gets crazy); overcome a lack of motivation and willpower; design your environment to make success easier; get back on track when you fall off course; ...and much more. Atomic Habits will reshape the way you think about progress and success, and give you the tools and strategies you need to transform your habits--whether you are a team looking to win a championship, an organization hoping to redefine an industry, or simply an individual who wishes to quit smoking, lose weight, reduce stress, or achieve any other goal.

Get Results that Count

Author : Connie Siu
Publisher : FriesenPress
ISBN 13 : 1460281217
Total Pages : 72 pages
Book Rating : 4.4/5 (62 download)

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Book Synopsis Get Results that Count by : Connie Siu

Download or read book Get Results that Count written by Connie Siu and published by FriesenPress. This book was released on 2016-03-07 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you tired of reading through reams of statistics and listening to presentation after presentation just to find the essential nuggets about business performance that will put and keep your company ahead? Do you want colleagues and employees to buy in with cooperation and supportive engagement? Do you want to align your business actions with goals and ensure resources are allocated for optimal return? In this practical 'put it in play today' guide, management consultant Connie Siu cuts straight to the core elements of business performance measurement that will produce actionable results. Whether you're an executive, manager, business owner, project leader or team leader, Get Results that Count will help you: - Get clarity on what is important and relevant to measure - Develop meaningful measures - Monitor and communicate the right results to the right audience - Manage challenges with data - Drive accountability for performance - Overcome common measurement problems

Doing What Matters

Author : James M. Kilts
Publisher : Crown Currency
ISBN 13 : 030745178X
Total Pages : 338 pages
Book Rating : 4.3/5 (74 download)

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Book Synopsis Doing What Matters by : James M. Kilts

Download or read book Doing What Matters written by James M. Kilts and published by Crown Currency. This book was released on 2010-01-05 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: When Warren Buffett was asked why the Gillette board of directors chose Jim Kilts to be CEO, he said, “Jim made as much sense in terms of talking about business as anybody I’ve ever talked to. If you listen to Jim analyze a business situation you get absolutely no baloney. And, frankly, finding someone like that is a rarity.” There is only one CEO in recent times who has faced—and succeeded at—the extraordinary challenges of leading three major companies—Gillette, Nabisco, and Kraft—into prosperous futures by doing what matters on the fundamentals. That CEO is Jim Kilts. In this vivid first-person account he reveals his system for success that is both cutting-edge and back-to-basics. Doing What Matters—the action plan for identifying and tackling what’s important and ignoring the rest—is the key to winning in a warp-speed world where the need for revolutionary speed and decisiveness increases by the day. Kilts illustrates his ideas with colorful stories, such as “that little red razor.” A new product idea he proposed early on at Gillette, it was initially shelved because “everyone knew you couldn’t sell a red razor,” but went on to become one of Gillette’s biggest marketing successes ever. Jim Kilts’s focus on both business fundamentals and personal attributes provides the “complete package,” showing how to get results that make a difference through:• Intellectual integrity: The ability to face the unvarnished truth about yourself and your business and using what you see as the basis for action.• Generating emotional engagement and enthusiasm: Using the force of your personality and ideas to infuse people and an entire organization with a sense of purpose and mission. • Action: Gillette, with just five product lines, had over 20,000 SKUs. After studying the issue for over two years, there were still 20,000. How Kilts got Gillette off the dime to pare down the number to 7,000 almost overnight is an astonishing example of getting the rubber to meet the road—with enormous benefits to the business. • Understanding the right things through an overarching concept to frame and filter issues: For Jim Kilts it was Total Brand Value, the framework he used in the consumer products industry for achieving better, faster, and more complete results than the competition.Whether you’re CEO of a multibillion-dollar global company, the brand manager for a product, an entrepreneur starting a small business, or just beginning a career, Doing What Matters provides the practical ideas that get results—ranging from a day one action plan for starting a new job to a chorus of cheers and support to a program of total innovation that involves everyone in changes from small to “big bang.”

Improving Business Process Performance

Author : Joseph Raynus
Publisher : CRC Press
ISBN 13 : 1420072501
Total Pages : 345 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis Improving Business Process Performance by : Joseph Raynus

Download or read book Improving Business Process Performance written by Joseph Raynus and published by CRC Press. This book was released on 2016-04-19 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: The managerial practices that successfully drove industry for decades have become insufficient to support the rapidly changing business landscape. Companies around the world are being challenged to improve performance, reshape operations, and adapt swiftly to new opportunities. With an abundance of improvement methodologies and frame

101 Ways to Improve Business Performance

Author : C. Donald J. Waters
Publisher :
ISBN 13 : 9780749429812
Total Pages : 0 pages
Book Rating : 4.4/5 (298 download)

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Book Synopsis 101 Ways to Improve Business Performance by : C. Donald J. Waters

Download or read book 101 Ways to Improve Business Performance written by C. Donald J. Waters and published by . This book was released on 1999 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you need to improve an area of your business skills? Do you need a quick source of information? Each title contains 101 ways in which to learn and improve new skills to make you a success at work and at home.

Breakthrough Business Results With MVT

Author : Charles W. Holland
Publisher : John Wiley & Sons
ISBN 13 : 0471733458
Total Pages : 338 pages
Book Rating : 4.4/5 (717 download)

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Book Synopsis Breakthrough Business Results With MVT by : Charles W. Holland

Download or read book Breakthrough Business Results With MVT written by Charles W. Holland and published by John Wiley & Sons. This book was released on 2005-04-01 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first and only guide to using MVT as a breakthrough management tool MVT(TM) (Multivariable Testing) has been heralded as a breakthrough business tool in major publications such as Forbes, the Wall Street Journal, The Economist, and Business-Week. Although MVT could become one of the most widely used management tools and has been applied by leading companies in every industry to create billions of dollars of value-no book on it has been published, until now. In Breakthrough Business Results with MVT, MVT creator and guru Charles Holland shows managers how multivariable testing-an advanced mathematical method that allows simultaneous testing of up to 40 variables-can dramatically improve efficiency and profits in any organization. MVT reveals to managers precisely which factors have a positive impact on any important business decision or process, which have a negative impact, and which have no impact at all. Very often the results are radically counterintuitive. MVT identifies quickly the best ways for a company to make major improvements, such as boosting sales, reducing waste, increasing production, enhancing advertising strategies, or optimizing service levels. Faster and cheaper than other quality improvement methodologies such as Six Sigma, MVT is a natural tool for any organization that wants to reduce the amount of guesswork and politics when making crucial business decisions. In Breakthrough Business Results with MVT, Holland reveals the dramatic benefits that have made true believers of top executives in such companies as Lowe's, Ameritech, Williams-Sonoma, DuPont, Pacific Bell, and Boise, among others. Charles Holland, PhD (Knoxville, TN), is principal and founder of QualPro, Inc., the leading MVT consultancy in the world. QualPro's work has been celebrated in most major business publications, and they have consulted to senior executives at many Fortune 500 companies. QualPro regularly conducts seminars on MVT, and their work has been widely publicized. *MVT is a trademark of QualPro, Inc.

Statistical Thinking

Author : Roger W. Hoerl
Publisher : John Wiley & Sons
ISBN 13 : 1118236858
Total Pages : 544 pages
Book Rating : 4.1/5 (182 download)

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Book Synopsis Statistical Thinking by : Roger W. Hoerl

Download or read book Statistical Thinking written by Roger W. Hoerl and published by John Wiley & Sons. This book was released on 2012-04-09 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: How statistical thinking and methodology can help you make crucial business decisions Straightforward and insightful, Statistical Thinking: Improving Business Performance, Second Edition, prepares you for business leadership by developing your capacity to apply statistical thinking to improve business processes. Unique and compelling, this book shows you how to derive actionable conclusions from data analysis, solve real problems, and improve real processes. Here, you'll discover how to implement statistical thinking and methodology in your work to improve business performance. Explores why statistical thinking is necessary and helpful Provides case studies that illustrate how to integrate several statistical tools into the decision-making process Facilitates and encourages an experiential learning environment to enable you to apply material to actual problems With an in-depth discussion of JMP® software, the new edition of this important book focuses on skills to improve business processes, including collecting data appropriate for a specified purpose, recognizing limitations in existing data, and understanding the limitations of statistical analyses.

Solve for the Customer

Author : Denis Pombriant
Publisher : CreateSpace
ISBN 13 : 9781502387813
Total Pages : 190 pages
Book Rating : 4.3/5 (878 download)

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Book Synopsis Solve for the Customer by : Denis Pombriant

Download or read book Solve for the Customer written by Denis Pombriant and published by CreateSpace. This book was released on 2015-03-05 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: Solve for the Customer is about Customer Science, a social science that focuses on front office business and provides a blueprint for businesses to build stronger relationships and improve business performance by zeroing in on what's important to customers. Customer Science concentrates what we've learned from modern technologies like big data, analytics, social media, and advanced enterprise software platforms into a framework that enables businesses to identify moments of truth where they can reliably meet and satisfy their customers.Customer Science is a social science much like sociology. Like sociology, Customer Science uses data and analytics to develop and understand the social structures that embrace customers and satisfy their needs whether the needs arise in sales, marketing, or service.Prior to Customer Science, many vendors lacked a structured understanding of moments of truth, which caused missed opportunities and disappointed or frustrated customers. Customer Science operates on two levels. First, using big data and analytics, it helps vendors to identify their customers' moments of truth. Then Customer Science guides vendors to quickly and accurately devise and implement automated and semi-automated systems that identify customers' needs and help to satisfy them.Importantly, within Customer Science customer experience goes from a passive thing to an activity. As Denis Pombriant, who identified Customer Science, says, “We use Customer experience as a noun in CRM (i.e., the customer experience), and for a long time it has been a noun.” But once we begin to think in terms of customer-facing processes situated around a moment of truth, experience becomes a verb, says Pombriant, “You experience a moment of truth. That's an important difference and one that significantly helps vendors and customers.”A traditional customer experience is subjective and when you consider the multitude of customers and the totality of their experiences, you are dealing with a big number. Because all experiences are subjective they are also unique — there are billions and billions of them. With so many unique experiences you can see that dealing with them, and trying to build software to accommodate them, is impossible. But assessing customers' experiences of a moment-of-truth approach is a more manageable problem. True, the experience is still subjective and customers are still unique. But there's a limited number of moments of truth in any business, which your customers will be glad to verify, and these moments of truth are linked in cascades with each step setting up the next until you reach a desired conclusion. Without Customer Science, too often these cascades can end abruptly and leave customers frustrated.Succeeding in a moment of truth and successfully navigating a cascade is Boolean — on or off, up or down, true or false, it worked or it didn't. If it all works you have a happy customer; if the moment of truth doesn't work and the cascade gets broken, you can pinpoint the problem and know exactly what to do to make it right. As a matter of fact, you can develop contingency plans in advance for all of the things that could go sideways.The modern software platform is the tool of Customer Scientists. Well-constructed platforms offer the needed technologies used to capture and analyze customer data and the social tools to communicate with customers. Most importantly, the software platform also provides the journey mapping, workflow, and code generating facilities to turn customer insights into running apps that support moments of truth.For decades CRM vendors have delivered point solutions to support front office business. Now through Customer Science we can bring all of the components together in a strategy that supports the customer lifecycle while efficiently and cost effectively positioning customer-facing resources to address customer needs.

Optimize for Outcomes

Author : Brian J Keith
Publisher :
ISBN 13 :
Total Pages : 136 pages
Book Rating : 4.6/5 (445 download)

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Book Synopsis Optimize for Outcomes by : Brian J Keith

Download or read book Optimize for Outcomes written by Brian J Keith and published by . This book was released on 2020-05-28 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: Optimizing for Outcomes, the art of making your business more effective, efficient, and productive, is a skill that can be learned by anybody to benefit any business. Whatever stage you're at, learning the tools and techniques to think about your business in systems will help you achieve better outcomes in your business.Brian started learning about efficiency and process improvement as a field engineer, regularly tasked with consulting Fortune 100 clients on how to improve their processes and software used to send mass communications to Customers. Over a 20+ year corporate career, Brian learned and applied many tools and techniques to earn companies millions more in revenue, cut millions in costs, and optimize businesses to get better outcomes. He has spent the last 18 months taking his big corporation tools, methods, and thinking and applying it in the world of small businesses. He's helped entrepreneurs from the solo entrepreneur just starting, to more established small businesses with 7 figure incomes to learn and apply these same principles.This book dives into the process and mental models that Brian has used to transform companies large and small. You can learn these principles yourself and learn to apply them in your business as well. By doing so, you will be able to earn more money, lower your business's operating costs, and spend less time getting more done. Adding these tools to your entrepreneurial toolkit will allow you to take your business to the next level.

Uplifting Service

Author : Ron Kaufman
Publisher :
ISBN 13 : 9780984762507
Total Pages : 0 pages
Book Rating : 4.7/5 (625 download)

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Book Synopsis Uplifting Service by : Ron Kaufman

Download or read book Uplifting Service written by Ron Kaufman and published by . This book was released on 2012 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.