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Author : Chris Moore
Publisher :
ISBN 13 :
Total Pages : 129 pages
Book Rating : 4.:/5 (463 download)
Download or read book How to handle customer complaints a company guide to customer relations and consumer rights written by Chris Moore and published by . This book was released on 1978 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 24 pages
Book Rating : 4.X/5 (2 download)
Download or read book Managing Consumer Complaints written by and published by . This book was released on 1992 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Rodney L. Cron
Publisher :
ISBN 13 :
Total Pages : 394 pages
Book Rating : 4.:/5 (89 download)
Download or read book Assuring Customer Satisfaction written by Rodney L. Cron and published by . This book was released on 1974 with total page 394 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Chris Moore
Publisher : Gower Publishing Company, Limited
ISBN 13 :
Total Pages : 140 pages
Book Rating : 4.3/5 (9 download)
Download or read book How to Handle Customer Complaints written by Chris Moore and published by Gower Publishing Company, Limited. This book was released on 1975 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : M. Lauren Basham
Publisher :
ISBN 13 :
Total Pages : 66 pages
Book Rating : 4.0/5 ( download)
Download or read book Corporate Guide to Effective Complaint Management written by M. Lauren Basham and published by . This book was released on 1994 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Eugene R. Carrubba
Publisher : ASQ Quality Press
ISBN 13 : 9780873891448
Total Pages : 298 pages
Book Rating : 4.8/5 (914 download)
Download or read book You Deserve the Best written by Eugene R. Carrubba and published by ASQ Quality Press. This book was released on 1993 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: Thousands of product manufacturers are practicing quality enhancement techniques to satisfy their customers, but do they really know what their customers want? And how do consumers know if they're receiving quality products? This is the first book that explains product quality from the consumer's perspective. The authors help consumer-product manufacturers provide true customer satisfaction and much more.
Author : U.S. Services Administration
Publisher : GPO FCIC
ISBN 13 : 9781612210001
Total Pages : 176 pages
Book Rating : 4.2/5 (1 download)
Download or read book Consumer Action Handbook, 2010 Edition written by U.S. Services Administration and published by GPO FCIC. This book was released on 2010 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Use this guide to get help with consumer purchases, problems and complaints. Find consumer contacts at hundreds of companies and trade associations; local, state, and federal government agencies; national consumer organizations; and more.
Author : DIANE Publishing Company
Publisher : DIANE Publishing
ISBN 13 : 9780788129445
Total Pages : 136 pages
Book Rating : 4.1/5 (294 download)
Download or read book Consumer's Resource Handbook, 1996 written by DIANE Publishing Company and published by DIANE Publishing. This book was released on 1996-07 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: Includes: corporate consumer contacts; better business bureaus; trade association & other dispute resolution programs; state, county & city government consumer offices; selected federal agencies; military commissary & exchange contacts; media programs; occupational & professional licensing boards; legal help; consumer credit counseling services; consumer groups & much more. Especially helpful for consumer complaints or problems
Author :
Publisher : GovAmerica.org
ISBN 13 :
Total Pages : 96 pages
Book Rating : 4./5 ( download)
Download or read book Consumer Action Guide written by and published by GovAmerica.org. This book was released on with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : U.S. Services Administration
Publisher : GPO FCIC
ISBN 13 : 9781612211015
Total Pages : 166 pages
Book Rating : 4.2/5 (11 download)
Download or read book 2011 Consumer Action Handbook written by U.S. Services Administration and published by GPO FCIC. This book was released on 2011-02 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: Use this guide to help with consumer purchases, problems and complaints. Find consumer contacts at hundreds of companies and trade associations; local, state, and federal government agencies; national consumer organizations; and more.
Author :
Publisher :
ISBN 13 :
Total Pages : 178 pages
Book Rating : 4.:/5 (3 download)
Download or read book The Consumer Action Handbook written by and published by . This book was released on 2003 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Joseph Rosenbloom
Publisher :
ISBN 13 :
Total Pages : 522 pages
Book Rating : 4.3/5 ( download)
Download or read book Consumer Complaint Guide written by Joseph Rosenbloom and published by . This book was released on 1971 with total page 522 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lists the names and addresses of more than seventy-five hundred manufacturers and suppliers, and identifies the person to contact.
Author : Pete Blackshaw
Publisher : Crown Currency
ISBN 13 : 038552675X
Total Pages : 210 pages
Book Rating : 4.3/5 (855 download)
Download or read book Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 written by Pete Blackshaw and published by Crown Currency. This book was released on 2008-07-08 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today’s Internet-driven world, customers have more power than ever. Through what interactive marketing expert Pete Blackshaw calls "consumer-generated media"—blogs, social networking pages, message boards, product review sites—even a single disgruntled customer can broadcast his complaints to an audience of millions. Blackshaw shows managers, marketers, and business leaders how to establish and maintain credibility for their brand by being authentic, listening and responding to customers, and forming relationships built on openness, transparency, and trust.Filled with stories based on his experience working with Fortune 500 brands such as Toyota, Dell, Nike, Sony, General Motors, Hershey, Unilever, Nestlé, Lexus, and Bank of America, Blackshaw offers a clear strategy to sustain a competitive advantage by creating enduring, loyal relationships with today’s consumer.
Author : Consumer Affairs, Ministry Of
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (134 download)
Download or read book Customer Relations written by Consumer Affairs, Ministry Of and published by . This book was released on 1987 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 140 pages
Book Rating : 4.:/5 (319 download)
Download or read book Consumer's Resource Handbook written by and published by . This book was released on 1997 with total page 140 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 62 pages
Book Rating : 4.3/5 (91 download)
Download or read book Complying with the telemarketing sales rule written by and published by . This book was released on 2004 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Nikolaos Zormpas
Publisher : Zormpas, Nikolaos
ISBN 13 : 9786188587816
Total Pages : 316 pages
Book Rating : 4.5/5 (878 download)
Download or read book Customer Escalations Management: The Golden Recipe written by Nikolaos Zormpas and published by Zormpas, Nikolaos. This book was released on 2022-02-07 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you ready for AMAZING Customer Service & Experience? What about EXCEPTIONAL Service Delivery? Do you want to see your customers returning back Again & Again? If so, then this is the book for you!!! No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, they're giving you a chance to make it up to them instead of just taking their business elsewhere. It's also a chance to learn what areas in your business may be problematic and need fixing. You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference. In Customer Escalations Management: The Golden Recipe, you will discover: ◆ The 8 phrases and words you should never use when dealing with complaints to avoid further aggravating your customers. ◆ How to handle customer complaints seamlessly to ensure no cases get dropped. ◆ Why customer escalations can actually be a boon to your company. ◆ How a company's leaders can significantly improve customer relations, even without being involved in day-to-day customer interaction. And much, much more! No matter how big or small your company is, having a customer escalations management system in place is essential. Following Nikolaos Zormpas' Golden Recipe will prepare your organization to manage customer complaints and escalations for all types of situations, while ensuring customer satisfaction and retention. If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then scroll up and click the Buy now button right now.
