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How To Be A Hotel Receptionist
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Book Synopsis How to be a Hotel Receptionist by : Matt Shiells-Jones
Download or read book How to be a Hotel Receptionist written by Matt Shiells-Jones and published by Lulu.com. This book was released on 2012-03-15 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is designed for anyone who works front of house in a hotel, from porters to managers and beyond and is an indispensable read that covers almost everything you could encounter; from complaint handling and telephone call skills through to dealing with overbooking and room allocations. Comprehensive, yet easy to read and conversational in tone, this book provides a great addition to any in-house training. It contains one of the most comprehensive sections on complaint handling, both in writing and face to face along with guidelines on best practice, sample scenarios and questions to make you think, making this a fantastic read to help you get to grips with the reception and front of house role. This book covers a vast array of matters and is suitable for both floor-level staff and managers
Download or read book Front Desk written by Kelly Yang and published by Walker Books Australia. This book was released on 2018-08-01 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: An empowering story of empathy, courage, and hope, based on the author's real-life experience immigrating to the US as a child and working at the front desk of the motel where her parents work. Ten year-old Mia Tang moved to the US for a better life, a freer life, but so far, it's a life where she runs the front desk of a motel while her parents clean rooms. And she's not even allowed to use the swimming pool. Based on author Kelly Yang’s real-life experience immigrating to America from China and running a motel with her parents, this novel explores how one little girl overcomes language barriers, discrimination, and her own lack of confidence to find her voice – and use it to make a difference. This is a sensitive story of tolerance and diversity that will resonate with readers of all cultures who have experienced the challenges of feeling like an outsider.
Book Synopsis Hospitality Reception and Front Office (Procedures and Systems) by : Negi Jagmohan
Download or read book Hospitality Reception and Front Office (Procedures and Systems) written by Negi Jagmohan and published by S. Chand Publishing. This book was released on 2013 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Section-I Concepts, Procedure, Skills & Techniques Section-Ii Conversation Skills: Some English, French, German And Hinidi Communicationalskills
Download or read book Heads in Beds written by Jacob Tomsky and published by Anchor. This book was released on 2013-07-30 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry. “Highly amusing."—New York Times Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know. Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge. Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.
Book Synopsis Hotel Front Office Management by : James A. Bardi
Download or read book Hotel Front Office Management written by James A. Bardi and published by Wiley. This book was released on 1996-08-26 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in training, employee empowerment, and reducing turnover. In addition, you'll discover how to increase efficiency with today's hospitality technology--from electronic lock to front office equipment.
Book Synopsis The Hotel Receptionist by : Grace Paige
Download or read book The Hotel Receptionist written by Grace Paige and published by . This book was released on 1984-01 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Hotel Receptionist(2nd) Elbs by : Bloomsbury Publishing Plc
Download or read book Hotel Receptionist(2nd) Elbs written by Bloomsbury Publishing Plc and published by . This book was released on 1988-03 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Travel and Tourism written by Sarah James and published by Career FAQs. This book was released on 2006 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides an unbiased overview of the many possibilities available in this industry by providing stories from a wide range of people working in it.
Download or read book Skid Road written by Murray Morgan and published by University of Washington Press. This book was released on 2018-03-15 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: Skid Road tells the story of Seattle “from the bottom up,” offering an informal and engaging portrait of the Emerald City’s first century, as seen through the lives of some of its most colorful citizens. With his trademark combination of deep local knowledge, precision, and wit, Murray Morgan traces the city’s history from its earliest days as a hacked-from-the-wilderness timber town, touching on local tribes, settlers, the lumber and railroad industries, the great fire of 1889, the Alaska gold rush, flourishing dens of vice, the 1919 general strike, the 1962 World’s Fair, and the stuttering growth of the 1970s and ’80s. Through it all, Morgan shows us that Seattle’s one constant is change and that its penchant for reinvention has always been fueled by creative, if sometimes unorthodox, residents. With a new introduction by Pulitzer Prize-winning book critic Mary Ann Gwinn, this redesigned edition of Murray Morgan’s classic work is a must for those interested in how Seattle got to where it is today.
Download or read book Hotel World written by Ali Smith and published by Anchor. This book was released on 2011-07-27 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: BOOKER PRIZE FINALIST • Forget room service: this is a riotous elegy, a deadpan celebration of colliding worlds, and a spirited defense of love. Blending incisive wit with surprising compassion, Hotel World is a wonderfully invigorating, life-affirming book. Five people: four are living; three are strangers; two are sisters; one, a teenage hotel chambermaid, has fallen to her death in a dumbwaiter. But her spirit lingers in the world, straining to recall things she never knew. And one night all five women find themselves in the smooth plush environs of the Global Hotel, where the intersection of their very different fates make for this playful, defiant, and richly inventive novel.
Book Synopsis The Hotel Receptionist by : Grace Paige
Download or read book The Hotel Receptionist written by Grace Paige and published by Weidenfeld & Nicolson. This book was released on 1977 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Hotel Front Office by : Sudhir Andrews
Download or read book Hotel Front Office written by Sudhir Andrews and published by . This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Be My Guest Teacher's Book by : Francis O'Hara
Download or read book Be My Guest Teacher's Book written by Francis O'Hara and published by Cambridge University Press. This book was released on 2002-09-26 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt: This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work. A Student's Book and Audio CD are also available.
Book Synopsis PISA Vocational Education and Training (VET) Assessment and Analytical Framework by : OECD
Download or read book PISA Vocational Education and Training (VET) Assessment and Analytical Framework written by OECD and published by OECD Publishing. This book was released on 2024-03-19 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report presents the conceptual foundations of the OECD Programme for International Student Assessment (PISA) Vocational Education and Training (VET), currently in the Development Phase of implementation which aims to provide a comprehensive and rigorous international survey of student knowledge and skills that are essential for success in selected occupational areas.
Download or read book The Receptionist written by Janet Groth and published by Hachette UK. This book was released on 2013-06-11 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 1957, when a young Midwestern woman landed a job at The New Yorker, she didn’t expect to stay long at the reception desk. But stay she did, and for twenty-one years she had the best seat in the house. In addition to taking messages, she ran interference for jealous wives checking on adulterous husbands, drank with famous writers at famous watering holes throughout bohemian Greenwich Village, and was seduced, two-timed, and proposed to by a few of the magazine’s eccentric luminaries. This memoir of a particular time and place is an enchanting tale of a woman in search of herself.
Download or read book Trainer Assessment written by Leslie Rae and published by Gower Publishing, Ltd.. This book was released on 2002 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Not only is the trainer's role changing, but so are the people doing the training. Line managers, coaches and other facilitators are now involved, just as much as people with the title of training manager. How do you measure the skills and abilities of both the full-time and the occasional trainer? The answer is Trainer Assessment, which provides a framework for assessing trainer effectiveness, along with the tools and techniques that you can use. There is a continuous focus on the effectiveness of training in most organizations; this book looks at the role and influence of every trainer in that process.
Book Synopsis Assessing the Value of Your Training by : Leslie Rae
Download or read book Assessing the Value of Your Training written by Leslie Rae and published by Gower Publishing, Ltd.. This book was released on 2002 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a revised edition of a long-standing and successful book, How to Measure Training Effectiveness. In it, Leslie Rae describes a variety of ways in which training can be assessed for effectiveness and value, building on the well-earned reputation of the Third Edition. He covers the entire training process from selecting and planning a training event to validating and testing its outcome.
