Health Care Operations Management

Download Health Care Operations Management PDF Online Free

Author :
Publisher : Jones & Bartlett Learning
ISBN 13 : 1284220567
Total Pages : 1087 pages
Book Rating : 4.2/5 (842 download)

DOWNLOAD NOW!


Book Synopsis Health Care Operations Management by : James R. Langabeer II

Download or read book Health Care Operations Management written by James R. Langabeer II and published by Jones & Bartlett Learning. This book was released on 2020-02-10 with total page 1087 pages. Available in PDF, EPUB and Kindle. Book excerpt: Operations management is increasingly a critical skill needed in today’s health care leader. Managing your organization’s complex interdisciplinary processes, labor and asset productivity, and operational performance involves quantitative and qualitative skills. Covering a range of topics from quality management to data analyses, Health Care Operations Management: A Systems Approach clearly explains the important concepts and skills necessary to lead a modern health care organization. Logically organized in four parts, Health Care Operations Management: A Systems Approach looks at operations, systems and financial management; methods for improving operations; analytical tools and technology; and health care supply chain. Thoroughly revised, the new Third Edition offers new content on health plan operations, use of information technology in operations management, and analytics – topics often overlooked in most health care operational management texts.

Operations Management in Healthcare

Download Operations Management in Healthcare PDF Online Free

Author :
Publisher : Springer Publishing Company
ISBN 13 : 0826126537
Total Pages : 640 pages
Book Rating : 4.8/5 (261 download)

DOWNLOAD NOW!


Book Synopsis Operations Management in Healthcare by : Corinne M. Karuppan, PhD, CPIM

Download or read book Operations Management in Healthcare written by Corinne M. Karuppan, PhD, CPIM and published by Springer Publishing Company. This book was released on 2016-06-14 with total page 640 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes how to build a competitive edge by developing superior operations This comprehensive, practice-oriented text illustrates how healthcare organizations can gain a competitive edge through superior operations – and demonstrates how to achieve them. Underscoring the importance of a strategic perspective, the book describes how to attain excellence in the four competitive priorities: quality, cost, delivery, and flexibility. The competitive priorities are interrelated, with excellent quality laying the foundation for performance in the other competitive priorities, and with targeted improvement initiatives having synergistic effects. The text stresses the benefits of aligning the entire operations system within the parameters of a business strategy. It equips students with a conceptual mental model of healthcare operations in which all concepts and tools fit together logically. With a hands-on approach, the book clearly demonstrates the “how-tos” of effectively managing a healthcare organization. It describes how to negotiate the different perspectives of clinicians and administrators by offering a common platform for building competitive advantage. To bring the cultural context of a healthcare organization to life, the book engages students with a series of short vignettes of a fictitious healthcare organization as it strives to achieve the status of a highly reliable organization. Integrated throughout are a variety of tools and quantitative techniques with step-by-step instructions to assist in problem solving and process improvements. Also included are mind maps linking competitive priorities and concepts, quick-reference icons, dashboards displaying measurement and process tracking, and boxed features. Several project ideas, team assignments, and creative thinking exercises are proposed. A comprehensive Instructor Packet and online tutorials further enhance the book’s outstanding value. Key Features: Includes mind maps to connect competitive priorities, concepts, and tools Provides an extensive tool kit for problem solving and process improvements Presents icons throughout the text to emphasize competitive priorities and tool coverage Emphasizes measurement with dashboards and includes data files for statistical process control, queuing, and simulation Demonstrates human dynamics and organizational challenges through realistic vignettes Presents boxed features of frequently asked questions an real-world implementations of concepts Provides comprehensive Instructor Packet and online tutorials

Healthcare Operations Management

Download Healthcare Operations Management PDF Online Free

Author :
Publisher :
ISBN 13 : 9781567938531
Total Pages : pages
Book Rating : 4.9/5 (385 download)

DOWNLOAD NOW!


Book Synopsis Healthcare Operations Management by : Daniel B. McLaughlin

Download or read book Healthcare Operations Management written by Daniel B. McLaughlin and published by . This book was released on 2017 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Hospital Operations

Download Hospital Operations PDF Online Free

Author :
Publisher : Pearson Education
ISBN 13 : 0132908662
Total Pages : 638 pages
Book Rating : 4.1/5 (329 download)

DOWNLOAD NOW!


Book Synopsis Hospital Operations by : Wallace J. Hopp

Download or read book Hospital Operations written by Wallace J. Hopp and published by Pearson Education. This book was released on 2013 with total page 638 pages. Available in PDF, EPUB and Kindle. Book excerpt: "In Hospital Operations, two leading Operations Management experts and five practicing clinicians demonstrate how to apply new OM advances and metrics to substantially improve any hospital's performance. Replete with examples, Hospital Operations shows how to generate principles-driven breakthrough ideas to systematically improve emergency departments, operating rooms, nursing unites, and diagnostic units." -- Back cover

Handbook of Healthcare Operations Management

Download Handbook of Healthcare Operations Management PDF Online Free

Author :
Publisher : Springer Science & Business Media
ISBN 13 : 1461458854
Total Pages : 542 pages
Book Rating : 4.4/5 (614 download)

DOWNLOAD NOW!


Book Synopsis Handbook of Healthcare Operations Management by : Brian T. Denton

Download or read book Handbook of Healthcare Operations Management written by Brian T. Denton and published by Springer Science & Business Media. This book was released on 2013-02-28 with total page 542 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the Preface: Collectively, the chapters in this book address application domains including inpatient and outpatient services, public health networks, supply chain management, and resource constrained settings in developing countries. Many of the chapters provide specific examples or case studies illustrating the applications of operations research methods across the globe, including Africa, Australia, Belgium, Canada, the United Kingdom, and the United States. Chapters 1-4 review operations research methods that are most commonly applied to health care operations management including: queuing, simulation, and mathematical programming. Chapters 5-7 address challenges related to inpatient services in hospitals such as surgery, intensive care units, and hospital wards. Chapters 8-10 cover outpatient services, the fastest growing part of many health systems, and describe operations research models for primary and specialty care services, and how to plan for patient no-shows. Chapters 12 – 16 cover topics related to the broader integration of health services in the context of public health, including optimizing the location of emergency vehicles, planning for mass vaccination events, and the coordination among different parts of a health system. Chapters 17-18 address supply chain management within hospitals, with a focus on pharmaceutical supply management, and the challenges of managing inventory for nursing units. Finally, Chapters 19-20 provide examples of important and emerging research in the realm of humanitarian logistics.

Operations Management for Healthcare Organizations

Download Operations Management for Healthcare Organizations PDF Online Free

Author :
Publisher : Routledge
ISBN 13 : 1000515133
Total Pages : 169 pages
Book Rating : 4.0/5 (5 download)

DOWNLOAD NOW!


Book Synopsis Operations Management for Healthcare Organizations by : Stefano Villa

Download or read book Operations Management for Healthcare Organizations written by Stefano Villa and published by Routledge. This book was released on 2021-11-16 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: Varying factors such as the aging of the population, the increasing burden of chronic conditions and the recent global pandemic have highlighted the need for a redesign of healthcare production processes. This book provides a useful framework to capture the necessary organizational conditions to successfully implement operations strategies within healthcare organizations. The Operations Management (OM) function has become crucial; in fact, it is essential for managing the flow of both patients and supplies, in an efficient, responsive and flexible manner. The book outlines the models and operational solutions to these two key areas that characterize OM in healthcare: patient flow logistics, with the goal of optimizing the entire production cycle from first access by the patient to discharge and follow-up; and supply chain management, with the goal of ensuring that resources are successfully managed throughout the production lifecycle. The examples and case studies included in the book are based on the experience of the author who has had the opportunity to do research and training in the area of operations management, within different types of healthcare delivery organizations at both the national and international level, and often at publicly owned institutions. The book is a useful guide for students, managers and policy makers interested in the development and implementation of the OM function in healthcare delivery organizations.

Health Care Operations and Supply Chain Management

Download Health Care Operations and Supply Chain Management PDF Online Free

Author :
Publisher : John Wiley & Sons
ISBN 13 : 1118109775
Total Pages : 576 pages
Book Rating : 4.1/5 (181 download)

DOWNLOAD NOW!


Book Synopsis Health Care Operations and Supply Chain Management by : John F. Kros

Download or read book Health Care Operations and Supply Chain Management written by John F. Kros and published by John Wiley & Sons. This book was released on 2013-01-14 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt: Health Care Operations and Supply Chain Management This innovative text offers a thorough foundation in operations management, supply chain management,?and the strategic implementation of programs, techniques, and tools for reducing costs and improving quality in health care organizations. The authors incorporate the features and functions of Microsoft Excel where appropriate in their coverage of supply chain strategy, process design and analysis of health care operations, managing health care operations quality, and planning and controlling health care operations. Health Care Operations and Supply Chain Management offers real-world examples to illustrate the most current concepts and techniques such as value stream mapping and Six Sigma. In addition, the authors clearly demonstrate how operations and process improvement relate to contemporary health care trends such as evidence-based medicine and pay-for-performance. Health Care Operations and Supply Chain Management contains: Leading edge concepts and techniques Real-life data and actual examples from health care settings to underscore the main concepts in the text Instruction in the use of Microsoft Excel for health care operations and supply side management The book's numerous screen shots and detailed instructions guide the student through the use of Microsoft Excel's many functions and features.

Healthcare Management Engineering: What Does This Fancy Term Really Mean?

Download Healthcare Management Engineering: What Does This Fancy Term Really Mean? PDF Online Free

Author :
Publisher : Springer Science & Business Media
ISBN 13 : 1461420687
Total Pages : 138 pages
Book Rating : 4.4/5 (614 download)

DOWNLOAD NOW!


Book Synopsis Healthcare Management Engineering: What Does This Fancy Term Really Mean? by : Alexander Kolker

Download or read book Healthcare Management Engineering: What Does This Fancy Term Really Mean? written by Alexander Kolker and published by Springer Science & Business Media. This book was released on 2011-12-02 with total page 138 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Briefs Series book illustrates in depth a concept of healthcare management engineering and its domain for hospital and clinic operations. Predictive and analytic decision-making power of management engineering methodology is systematically compared to traditional management reasoning by applying both side by side to analyze 26 concrete operational management problems adapted from hospital and clinic practice. The problem types include: clinic, bed and operating rooms capacity; patient flow; staffing and scheduling; resource allocation and optimization; forecasting of patient volumes and seasonal variability; business intelligence and data mining; and game theory application for allocating cost savings between cooperating providers. Detailed examples of applications are provided for quantitative methods such as discrete event simulation, queuing analytic theory, linear and probabilistic optimization, forecasting of a time series, principal component decomposition of a data set and cluster analysis, and the Shapley value for fair gain sharing between cooperating participants. A summary of some fundamental management engineering principles is provided. The goal of the book is to help to bridge the gap in mutual understanding and communication between management engineering professionals and hospital and clinic administrators. The book is intended primarily for hospital/clinic leadership who are in charge of making managerial decisions. This book can also serve as a compendium of introductory problems/projects for graduate students in Healthcare Management and Administration, as well as for MBA programs with an emphasis in Healthcare.

Analytics and Decision Support in Health Care Operations Management

Download Analytics and Decision Support in Health Care Operations Management PDF Online Free

Author :
Publisher : John Wiley & Sons
ISBN 13 : 1119219817
Total Pages : 610 pages
Book Rating : 4.1/5 (192 download)

DOWNLOAD NOW!


Book Synopsis Analytics and Decision Support in Health Care Operations Management by : Yasar A. Ozcan

Download or read book Analytics and Decision Support in Health Care Operations Management written by Yasar A. Ozcan and published by John Wiley & Sons. This book was released on 2017-04-10 with total page 610 pages. Available in PDF, EPUB and Kindle. Book excerpt: A compendium of health care quantitative techniques based in Excel Analytics and Decision Support in Health Care Operations is a comprehensive introductory guide to quantitative techniques, with practical Excel-based solutions for strategic health care management. This new third edition has been extensively updated to reflect the continuously evolving field, with new coverage of predictive analytics, geographical information systems, flow process improvement, lean management, six sigma, health provider productivity and benchmarking, project management, simulation, and more. Each chapter includes additional new exercises to illustrate everyday applications, and provides clear direction on data acquisition under a variety of hospital information systems. Instructor support includes updated Excel templates, PowerPoint slides, web based chapter end supplements, and data banks to facilitate classroom instruction, and working administrators will appreciate the depth and breadth of information with clear applicability to everyday situations. The ability to use analytics effectively is a critical skill for anyone involved in the study or practice of health services administration. This book provides a comprehensive set of methods spanning tactical, operational, and strategic decision making and analysis for both current and future health care administrators. Learn critical analytics and decision support techniques specific to health care administration Increase efficiency and effectiveness in problem-solving and decision support Locate appropriate data in different commonly-used hospital information systems Conduct analyses, simulations, productivity measurements, scheduling, and more From statistical techniques like multiple regression, decision-tree analysis, queuing and simulation, to field-specific applications including surgical suite scheduling, roster management, quality monitoring, and more, analytics play a central role in health care administration. Analytics and Decision Support in Health Care Operations provides essential guidance on these critical skills that every professional needs.

Health Operations Management

Download Health Operations Management PDF Online Free

Author :
Publisher : Psychology Press
ISBN 13 : 0415323967
Total Pages : 345 pages
Book Rating : 4.4/5 (153 download)

DOWNLOAD NOW!


Book Synopsis Health Operations Management by : Roger Beech

Download or read book Health Operations Management written by Roger Beech and published by Psychology Press. This book was released on 2005 with total page 345 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focusing on the mannagement of patient flows and resources in and between healthcare organizations, this book will include both a theoretical framework and case studies for practical use by students.

Handbook of Healthcare System Scheduling

Download Handbook of Healthcare System Scheduling PDF Online Free

Author :
Publisher : Springer Science & Business Media
ISBN 13 : 1461417341
Total Pages : 336 pages
Book Rating : 4.4/5 (614 download)

DOWNLOAD NOW!


Book Synopsis Handbook of Healthcare System Scheduling by : Randolph Hall

Download or read book Handbook of Healthcare System Scheduling written by Randolph Hall and published by Springer Science & Business Media. This book was released on 2011-11-25 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: This edited volume captures and communicates the best thinking on how to improve healthcare by improving the delivery of services -- providing care when and where it is needed most -- through application of state-of-the-art scheduling systems. Over 12 chapters, the authors cover aspects of setting appointments, allocating healthcare resources, and planning to ensure that capacity matches needs for care. A central theme of the book is increasing healthcare efficiency so that both the cost of care is reduced and more patients have access to care. This can be accomplished through reduction of idle time, lessening the time needed to provide services and matching resources to the needs where they can have the greatest possible impact on health. Within their chapters, authors address: (1) Use of scheduling to improve healthcare efficiency. (2) Objectives, constraints and mathematical formulations. (3) Key methods and techniques for creating schedules. (4) Recent developments that improve the available problem solving methods. (5) Actual applications, demonstrating how the methods can be used. (6) Future directions in which the field of research is heading. Collectively, the chapters provide a comprehensive state-of-the-art review of models and methods for scheduling the delivery of patient care for all parts of the healthcare system. Chapter topics include setting appointments for ambulatory care and outpatient procedures, surgical scheduling, nurse scheduling, bed management and allocation, medical supply logistics and routing and scheduling for home healthcare.

Hospitals & Health Care Organizations

Download Hospitals & Health Care Organizations PDF Online Free

Author :
Publisher : CRC Press
ISBN 13 : 1439879907
Total Pages : 417 pages
Book Rating : 4.4/5 (398 download)

DOWNLOAD NOW!


Book Synopsis Hospitals & Health Care Organizations by : David Edward Marcinko

Download or read book Hospitals & Health Care Organizations written by David Edward Marcinko and published by CRC Press. This book was released on 2012-07-06 with total page 417 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing on the expertise of decision-making professionals, leaders, and managers in health care organizations, Hospitals & Health Care Organizations: Management Strategies, Operational Techniques, Tools, Templates, and Case Studies addresses decreasing revenues, increasing costs, and growing consumer expectations in today’s increasingly competitive health care market. Offering practical experience and applied operating vision, the authors integrate Lean managerial applications, and regulatory perspectives with real-world case studies, models, reports, charts, tables, diagrams, and sample contracts. The result is an integration of post PP-ACA market competition insight with Lean management and operational strategies vital to all health care administrators, comptrollers, and physician executives. The text is divided into three sections: Managerial Fundamentals Policy and Procedures Strategies and Execution Using an engaging style, the book is filled with authoritative guidance, practical health care–centered discussions, templates, checklists, and clinical examples to provide you with the tools to build a clinically efficient system. Its wide-ranging coverage includes hard-to-find topics such as hospital inventory management, capital formation, and revenue cycle enhancement. Health care leadership, governance, and compliance practices like OSHA, HIPAA, Sarbanes–Oxley, and emerging ACO model policies are included. Health 2.0 information technologies, EMRs, CPOEs, and social media collaboration are also covered, as are 5S, Six Sigma, and other logistical enhancing flow-through principles. The result is a must-have, "how-to" book for all industry participants.

Health Care Supply Chain Management: Elements, Operations, and Strategies

Download Health Care Supply Chain Management: Elements, Operations, and Strategies PDF Online Free

Author :
Publisher : Jones & Bartlett Learning
ISBN 13 : 1284123626
Total Pages : 605 pages
Book Rating : 4.2/5 (841 download)

DOWNLOAD NOW!


Book Synopsis Health Care Supply Chain Management: Elements, Operations, and Strategies by : () (Jerry) R. R. R. Ledlow

Download or read book Health Care Supply Chain Management: Elements, Operations, and Strategies written by () (Jerry) R. R. R. Ledlow and published by Jones & Bartlett Learning. This book was released on 2016-06-09 with total page 605 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ledlow BCC Supplies currently account for up to 45% of a healthcare organization’s annual operating expense. The supply chain ensures that the technology of care is available to the health care professional at the right time, at the right place and in sufficient quantity and quality for superior health outcomes for patients within the health system. As such, a clear understanding of the workings of the healthcare supply chain is vital to successful healthcare management today. Health Care Supply Chain Management examines supply chain management within the unique context of healthcare services delivery. The authors, with over 60 years combined experience in healthcare administration, supply chain, and academia, examine the critical topics of sourcing, logistics, security and compliance, purchasing, storage and inventory management, distribution, vendor management, as well as future challenges in health care. Students of health administration, public administration, public health, nursing and other allied health professions will learn the most current and effective methods for the management of the supply chain that will contribute to success in the delivery and financing of healthcare services. Key Features: • Offers an overview of the elements of the healthcare supply chain • Examines both the operational and the strategic aspects of supply chain management • Includes a discussion of the integration of the supply chain with the clinical delivery of care • Provides a sound basis of knowledge for students so that healthcare supply chain improvements can be achieved for the mutual benefit of the healthcare industry

Optimizing Emergency Department Throughput

Download Optimizing Emergency Department Throughput PDF Online Free

Author :
Publisher : CRC Press
ISBN 13 : 1420084976
Total Pages : 264 pages
Book Rating : 4.4/5 (2 download)

DOWNLOAD NOW!


Book Synopsis Optimizing Emergency Department Throughput by : John M. Shiver

Download or read book Optimizing Emergency Department Throughput written by John M. Shiver and published by CRC Press. This book was released on 2017-07-26 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Across the country ambulances are turned away from emergency departments (EDs) and patients are waiting hours and sometimes days to be admitted to a hospital room. Hospitals are finding it hard to get specialist physicians to come to treat emergency patients. Our EDs demand a new way of thinking. They are not at a tipping point; they are at a break

Improving Financial and Operations Performance

Download Improving Financial and Operations Performance PDF Online Free

Author :
Publisher : Springer Publishing Company
ISBN 13 : 0826144640
Total Pages : 281 pages
Book Rating : 4.8/5 (261 download)

DOWNLOAD NOW!


Book Synopsis Improving Financial and Operations Performance by : Richard J. Priore, ScD, MHA, FACHE, FACMPE

Download or read book Improving Financial and Operations Performance written by Richard J. Priore, ScD, MHA, FACHE, FACMPE and published by Springer Publishing Company. This book was released on 2021-01-15 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: The increasing pressure on the bottom line of healthcare provider organizations requires leaders who understand and can adeptly apply the basic principles of effective financial and operations management. To be successful in today's environment leaders must simultaneously improve quality and service while reducing expense. Improving Financial and Operations Performance: A Healthcare Leader's Guide is a collection of proven effective tips, tools, and techniques accumulated from real-world challenges and lessons learned logically organized to provide a straightforward approach to planning, assessing, managing, and monitoring a business enterprise to improve profitability. This book provides a clear, step-by-step "how to" approach for both new and experienced leaders seeking a leg up in tackling the myriad of common and complex challenges they are facing including conducting a budget variance analysis, managing labor and non-labor productivity and expense, performing a comprehensive financial condition analysis, growing profitable volume and market share, developing an effective business case for improving quality, and evaluating the financial impact of a future project. Written for clinical and administrative leaders working in the trenches, it provides practical and applicable tools with relevant, real-world, and replicable case study examples. The essential value of Improving Financial and Operations Performance: A Healthcare Leader's Guide is improving decision-making effectiveness, enhancing operations efficiency know-how, and developing strong financial management acumen to overcome the challenges in today's healthcare environment. Key Features: Author experience with extensive expertise as a former investor-owned hospital CEO, integrated health system vice president, managing director for the renowned turnaround experts, the Hunter Group, and graduate business school professor in management, finance, and economics. Realistic case examples to apply the key lessons through detailed practical and relevant case studies using clear step-by-step instructions. Calls-to-action at the end of each chapter with critical leadership imperatives to help prioritize and focus efforts on what matters most. Comprehensive glossary of key terms and concepts using plain easy to understand language. Appendices and Excel templates containing easy-to-use plug-and-play financial worksheets, checklists, best practice pathways, and performance assessments.

Sustainability for Healthcare Management

Download Sustainability for Healthcare Management PDF Online Free

Author :
Publisher : Routledge
ISBN 13 : 0415530350
Total Pages : 226 pages
Book Rating : 4.4/5 (155 download)

DOWNLOAD NOW!


Book Synopsis Sustainability for Healthcare Management by : Carrie R. Rich

Download or read book Sustainability for Healthcare Management written by Carrie R. Rich and published by Routledge. This book was released on 2013 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Sustainability is not unique to health, but is a unique vehicle for promoting healthy values. This book focuses readers on upstream decision-making in the healthcare delivery setting to think through the implications of our decisions from fiscal, societal and environmental perspectives. It aims to link health values with sustainability drivers in order to enlighten leadership about the value of sustainability as we move toward a new paradigm of health. Carrie R. Rich, J. Knox Singleton, and Seema Wadhwa explore leadership priorities, linking them to sustainability, through an imaginary health leader, Fred, the Chief Executive Officer (CEO) of Memorial Hospital, a community hospital based in the United States. Each chapter frames a leadership priority through a storyline that involves the main character. Practical applications featuring evidence-based sustainability accomplishments and the coordinating reflections of renowned healthcare leaders are woven throughout the book. Every chapter includes leadership tools, illustrations and tables with tips and data to make an evidence-based case in support of health sustainability. The book includes a healthcare sustainability syllabus as well as suggested reading and teaching resources. Bringing together the key components and concepts of environmentally sustainable healthcare operations, this book will be of great importance to researchers, students and professionals working in health and healthcare management."--Provided by publisher.

Focused Operations Management for Health Services Organizations

Download Focused Operations Management for Health Services Organizations PDF Online Free

Author :
Publisher : Jossey-Bass
ISBN 13 : 9780787984540
Total Pages : 384 pages
Book Rating : 4.9/5 (845 download)

DOWNLOAD NOW!


Book Synopsis Focused Operations Management for Health Services Organizations by : Boaz Ronen

Download or read book Focused Operations Management for Health Services Organizations written by Boaz Ronen and published by Jossey-Bass. This book was released on 2006-06-05 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focused Operations Management for Health Services Organizations offers managers and staff the practical knowledge and tools they need to accomplish much more within existing resources. This text identifies common bottlenecks and constraints and focuses on the critical issues and processes faced by managers in the health care field. The book provides tools to significantly improve organizational operations as well as enhance quality and customer satisfaction without increasing the use of physical, human, and financial resources.