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Author : Standards Australia (Organization)
Publisher :
ISBN 13 : 9781775515289
Total Pages : pages
Book Rating : 4.5/5 (152 download)
Download or read book Guidelines for Complaint Management in Organizations written by Standards Australia (Organization) and published by . This book was released on 2014 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Standards Australia (Organization)
Publisher :
ISBN 13 : 9781775515272
Total Pages : 56 pages
Book Rating : 4.5/5 (152 download)
Download or read book Guidelines for Complaint Management in Organizations written by Standards Australia (Organization) and published by . This book was released on 2014 with total page 56 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (138 download)
Download or read book Guidelines for complaint management in organizations (ISO 10002:2018, NEQ). written by and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : M. Lauren Basham
Publisher :
ISBN 13 :
Total Pages : 66 pages
Book Rating : 4.0/5 ( download)
Download or read book Corporate Guide to Effective Complaint Management written by M. Lauren Basham and published by . This book was released on 1994 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 23 pages
Book Rating : 4.:/5 (768 download)
Download or read book Quality Management written by and published by . This book was released on 2004 with total page 23 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Bernd Stauss
Publisher : Springer
ISBN 13 : 3319987054
Total Pages : 496 pages
Book Rating : 4.3/5 (199 download)
Download or read book Effective Complaint Management written by Bernd Stauss and published by Springer. This book was released on 2019-01-31 with total page 496 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to customer relationships, sales and profits. The book offers a comprehensive management concept, which emphasizes direct contact with the complainant by employing complaint stimulation, acceptance, processing and reaction. Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.
Author : British Standards Institute Staff
Publisher :
ISBN 13 : 9780580855818
Total Pages : 40 pages
Book Rating : 4.8/5 (558 download)
Download or read book Quality Management. Customer Satisfaction. Guidelines for Complaints Handling in Organizations written by British Standards Institute Staff and published by . This book was released on 1914-08-31 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: Management, Consumer-supplier relations, Quality management, Quality assurance systems, Design, Data acquisition, Consumer protection, Organization and methods, Personnel, Performance, Quality auditing, Policy, Production management, Planning, Documents
Author : Canadian Standards Association
Publisher : Mississauga, Ont. : Canadian Standards Association
ISBN 13 :
Total Pages : 24 pages
Book Rating : 4.:/5 (568 download)
Download or read book Quality Management : Customer Satisfaction : Guidelines for Complaints Handling in Organizations written by Canadian Standards Association and published by Mississauga, Ont. : Canadian Standards Association. This book was released on 2004 with total page 24 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Quality Management written by and published by . This book was released on 2014 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : South African Bureau of Standards
Publisher :
ISBN 13 : 9780626384470
Total Pages : 31 pages
Book Rating : 4.3/5 (844 download)
Download or read book Quality Management written by South African Bureau of Standards and published by . This book was released on 2020 with total page 31 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Standards South Africa
Publisher :
ISBN 13 : 9780626175665
Total Pages : 23 pages
Book Rating : 4.1/5 (756 download)
Download or read book Quality Management written by Standards South Africa and published by . This book was released on 2005 with total page 23 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Herfried Kohl
Publisher : Springer Nature
ISBN 13 : 3030358321
Total Pages : 819 pages
Book Rating : 4.0/5 (33 download)
Download or read book Standards for Management Systems written by Herfried Kohl and published by Springer Nature. This book was released on 2020-02-19 with total page 819 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book guides readers through the broad field of generic and industry-specific management system standards, as well as through the arsenal of tools that are needed to effectively implement them. It covers a wide spectrum, from the classic standard ISO 9001 for quality management to standards for environmental safety, information security, energy efficiency, business continuity, laboratory management, etc. A dedicated chapter addresses international management standards for compliance, anti-bribery and social responsibility management. In turn, a major portion of the book focuses on relevant tools that students and practitioners need to be familiar with: 8D reports, acceptance sampling, failure tree analysis, FMEA, control charts, correlation analysis, designing experiments, estimating parameters and confidence intervals, event tree analysis, HAZOP, Ishikawa diagrams, Monte Carlo simulation, regression analysis, reliability theory, data sampling and surveys, testing hypotheses, and much more. An overview of the necessary mathematical concepts is also provided to help readers understand the technicalities of the tools discussed. A down-to-earth yet thorough approach is employed throughout the book to help practitioners and management students alike easily grasp the various topics.
Author : British Standards Institution
Publisher :
ISBN 13 :
Total Pages : 83 pages
Book Rating : 4.:/5 (119 download)
Download or read book Tracked Changes. Quality Management. Customer Satisfaction. Guidelines for Complaints Handling in Organizations written by British Standards Institution and published by . This book was released on 2020 with total page 83 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : New South Wales. Health Care Complaints Commission
Publisher :
ISBN 13 :
Total Pages : 40 pages
Book Rating : 4.:/5 (75 download)
Download or read book Complaint Management Guidelines written by New South Wales. Health Care Complaints Commission and published by . This book was released on 1994 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 23 pages
Book Rating : 4.:/5 (922 download)
Download or read book Quality Management Systems written by and published by . This book was released on 2004 with total page 23 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Sarah Cook
Publisher : Kogan Page Publishers
ISBN 13 : 074946531X
Total Pages : 208 pages
Book Rating : 4.7/5 (494 download)
Download or read book Complaint Management Excellence written by Sarah Cook and published by Kogan Page Publishers. This book was released on 2012-05-03 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones. Complaint Management Excellence provides practical advice, tools and techniques for managers to adopt when managing any complaints that come into their organisation. In order to arrive at a culture where complaints are welcomed, the underlying values, processes, structure, strategy and people within an organization all need to be aligned with, and respect, customer needs. Not only does this improve the long-terms prospects for the company itself, but can have a tremendous knock-on effect in terms of boosting employee morale and engagement. With case studies from companies as diverse as John Lewis, Waitrose, DHL, Hilton Hotels, the Starwood group (including Four Seasons and Ritz Carlton hotels) and BT, Complaint Management Excellence explains what customers are really looking for when they make a complaint, how to avoid conflict and how managers can lead culture change to ensure the best experience for all customers and clients.
Author : Lemuel Dowdy
Publisher :
ISBN 13 :
Total Pages : 32 pages
Book Rating : 4.:/5 (318 download)
Download or read book Handling Customer Complaints written by Lemuel Dowdy and published by . This book was released on 1980 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt:
