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Good Practice Guide To Complaints
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Book Synopsis Good Practice Guide by : Richard Brindley
Download or read book Good Practice Guide written by Richard Brindley and published by Routledge. This book was released on 2021-12-24 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Professionalism is not automatic with qualification. It is decided by the manner in which you carry out your professional life – the conduct and qualities that you bring to your role. In architecture, it is founded on the principles of honesty, integrity and competence, and a concern for the environment and others. As a trusted expert, it is essential that you gain respect for your skills and knowledge while maintaining veracity and transparency in your relationships and dealings with clients, end users, design and construction professionals and the wider public. With a focus on professional judgement, this book is a personal guide on how to be a self-aware and successful practitioner, aspiring to best practice. It will give you the confidence to create meaningful industry connections and handle contractual disputes, insurance and negligence claims while maintaining a high standard of conduct. By paying attention to business planning, financial processes, good management and effective communication, it will help you to protect your practice’s reputation and increase profitability and cashflow. Ultimately, it will enable you to not only avoid professional pitfalls but to benefit from positive working relationships.
Author :American Bar Association. House of Delegates Publisher :American Bar Association ISBN 13 :9781590318737 Total Pages :216 pages Book Rating :4.3/5 (187 download)
Book Synopsis Model Rules of Professional Conduct by : American Bar Association. House of Delegates
Download or read book Model Rules of Professional Conduct written by American Bar Association. House of Delegates and published by American Bar Association. This book was released on 2007 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.
Book Synopsis Resolving Patient Complaints by : Liz Osborne
Download or read book Resolving Patient Complaints written by Liz Osborne and published by Jones & Bartlett Learning. This book was released on 2004 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using a clear, straightforward approach, this book provides a patient-oriented approach to complaint handling that can be used by all staff in an office, clinic, or system. Readers will learn how to develop a system for documenting patient complaints and comments, As well as strategies for monitoring and analyzing the information documented by patient claims. Other tools include a mechanism for changing behaviors of health care providers and improving delivery systems, strategies for dealing with difficult and abusive patients, and sample scripted transcripts for dealing with the most common types of complaints heard by health care practitioners. With a solid service recovery system in place, health care organizations and practices can meet accreditation agency standards for grievance processes, and, As a result, greatly reduce risk management claims. Resolving Patient Complaints: A Step-by-Step Guide to Effective Service Recovery provides managers, physicians, and employees with the skills and tools necessary to implement a service recovery process to respond to and review patient complaints and concerns about quality of care. Author Liz Osborne draws on her 15 years of experience as manager of a patient relations department in a large HMO to give expert advice on addressing patient dissatisfaction appropriately and effectively.
Book Synopsis Good Practice Note on Addressing Sexual Exploitation, Abuse, and Harassment in ADB-Financed Projects with Civil Works by : Asian Development Bank
Download or read book Good Practice Note on Addressing Sexual Exploitation, Abuse, and Harassment in ADB-Financed Projects with Civil Works written by Asian Development Bank and published by Asian Development Bank. This book was released on 2023-04-01 with total page 155 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designed to identify and tackle sexual exploitation, abuse, and harassment (SEAH) in ADB-financed projects, this Good Practice Note sets out recommendations to prevent, mitigate, and manage this risk to create safe and inclusive workplaces. Focusing on new sovereign projects with civil works in developing member countries, it defines SEAH, highlights who is most vulnerable, and explains why addressing the issue is essential to creating prosperous societies. Outlining the roles of contractors, it shows how to set up reporting mechanisms, provide protection, and communicate key messages to staff in order to slash the risk of SEAH and incentivize cultural change.
Book Synopsis Best Practice Guide on the Control of Iron and Manganese in Water Supply by : Adam Postawa
Download or read book Best Practice Guide on the Control of Iron and Manganese in Water Supply written by Adam Postawa and published by IWA Publishing. This book was released on 2013-08-14 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: This Best Practice Guide on the Control of Iron and Manganese in Water Supply is one of a series produced by the International Water Association’s Specialist Group on Metals and Related Substances in Drinking Water. Iron and manganese are often found in soft upland water sources associated with natural organic matter and are also commonly found in the groundwater abstracted from confined and unconfined aquifers. The presence of iron and manganese in water is one of the most frequent reasons for customers’ complaint due to aesthetic issues (yellow, brown and black or stains on laundry and plumbing fixtures). These two metals can be removed fairly readily by physico-chemical treatment. The municipal treatment systems deployed derive benefit from their larger scale, particularly in relation to control, but the processes used are less suitable for the numerous small supplies that are the most common water supplies throughout Europe, especially in rural areas. One important source of iron in drinking water is from old corroded cast-iron water mains, historically the material used most commonly in supply networks. Replacement and refurbishment is very expensive and the major challenge is how best to prioritize available expenditure. The purpose for this Best Practice Guide on the Control of Iron and Manganese in Water Supply is to give readers the broad view of a problem based on state-of-the-art compilation of the range of scientific, engineering, regulatory and operational issues concerned with the control of iron and manganese in drinking water. The Guide is of interest to water utility practitioners, health agencies and policy makers, as well as students on civil engineering and environmental engineering courses. Authors: Dr Adam Postawa, AGH University of Science and Technology, Faculty of Geology, Geophysics and Environment Protection, Krakow, Poland and Dr Colin R Hayes, University of Swansea, UK, Chair of IWA Specialist Group on Metals and Related Substances in Drinking Water.
Book Synopsis The Complete NMRCGP Study Guide by : Sarah Gear
Download or read book The Complete NMRCGP Study Guide written by Sarah Gear and published by CRC Press. This book was released on 2018-04-19 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: This greatly expanded, revised and updated new edition of the Guide comprehensively covers every aspect of the new membership examination of the Royal College of General Practitioners, the nMRCGP[registered]. It takes you through all the main medical topics fundamental to general practice, all relevant non-clinical areas, and practice for the examination itself. Use this book as a starting point, a guide, or for summing up to ensure you are as well read as you think you are. The aim is to save you the colossal amount of time you would otherwise need to cover the same ground and have all the information you need in one place. 'General Practice is a fantastic career and the MRCGP has always been a worthwhile exam to work for. You will get an incredible amount out of it that will form a solid base for your career, if you are willing to put in the time and effort. Enjoy, and good luck!' - Sarah Gear.
Download or read book Best Practice Guide written by and published by . This book was released on 2002 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Complete MRCGP Study Guide by : Sarah Gear
Download or read book The Complete MRCGP Study Guide written by Sarah Gear and published by Radcliffe Publishing. This book was released on 2006 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: This greatly expanded, revised and updated guide comprehensively covers every aspect of the new format membership examination of the Royal College of General Practitioners. Its new format includes current treatment issues and the latest research, and is divided into three parts covering main medical topics, non-clinical areas, and ambiguous topics and exam questions for the registrar year. Concise and easy to read, covering a wide range of skills and approaches that are used daily by general practitioners, it will serve well as a useful resource for personal and professional development. This i.
Download or read book Righting Wrongs written by Roy Gregory and published by IOS Press. This book was released on 2000 with total page 516 pages. Available in PDF, EPUB and Kindle. Book excerpt: 6. Ombudsman in Australia: Dennis Pearce
Book Synopsis A Complaint Free World by : Will Bowen
Download or read book A Complaint Free World written by Will Bowen and published by Harmony. This book was released on 2013-02-05 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Full of practical ideas and inspiring stories from people who have already transformed their lives through the Complaint Free program, you'll learn not only how to stop complaining but also how to become more positive and live the life you’ve always dreamed about. More than ten million people in 106 countries have used the simple principles found in this book to eradicate the toxicity of complaining from their lives. And, as a result, they have experienced better health, happier relationships, greater career success and a significant increase in happiness. A Complaint Free World will explain what constitutes a complaint, why we complain, what benefits we think we receive from complaining, how complaining is destructive to our lives, and how we can get others around us to stop complaining. Find out how forming the simple habit of not complaining can transform your health, relationships, career and life. Consciously striving to reformat your mental hard drive is not easy, but you can start now by using the steps Bowen presents here. If you stay with it, you'll find that not only will you stop complaining, but others around you will cease to do so as well and in a short period of time, you'll have a more positive life. “A Complaint Free World is an engaging, enjoyable, easy-to-read reminder that the only permanent, constructive changes you can make in the world are the changes that you make in yourself.” –Gary Zukav, author of The Seat of the Soul and Soul to Soul
Book Synopsis Good Practice Guide by : Patrick Farrall
Download or read book Good Practice Guide written by Patrick Farrall and published by Routledge. This book was released on 2021-02-15 with total page 117 pages. Available in PDF, EPUB and Kindle. Book excerpt: Architects are finding the procurement landscape increasingly complex and competitive. This book shows practitioners the ways that fees are calculated, negotiated and managed. It will increase your understanding of the different fee-earning roles for architects, professional services contracts, how to calculate sustainable fee levels and improve negotiation skills. It also includes information on how to monitor and manage fees and the resources required to deliver projects, managing change in the scope of the project and related services, where to add value and to highlight risk areas that may impact on sustaining the business. Case studies explain good and bad practice to illustrate effective fee management, drawn from the authors’ direct experience as practitioners and investigating client complaints.
Download or read book Disputing Doctors written by Mulcahy and published by McGraw-Hill Education (UK). This book was released on 2003-08-01 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: * What are patient experiences of making complaints against doctors and what do they seek to achieve? * How do doctors and managers respond to complaints and what do their responses reveal about the implicit tensions in the doctor-patient relationship? * What is the significance of the increasing incidence of disputes for approaches to the delivery of medical care? This book looks at the dynamics of doctor-patient disputes. Reflecting on fifteen years of empirical research in the NHS it considers the contexts in which these disputes arise, the different ways in which the parties construct disputing narratives and moral identities in the course of making and defending their claims, and the extent to which existing systems for resolving disputes are sensitive to their needs. This publication is timely. Since the 1970s there has been an increasing amount of concern about the rise in complaints and medical negligence claims made by patients and their relatives. Based on research with patients, relatives, doctors and NHS managers, the book analyses how they perceive these disputes and what they seek to achieve by holding each other to account. Disputing Doctors is valuable reading for all students, researchers and academics working in the fields of the sociology of health and illness, socio-legal studies, law and medicine, medical sociology, nursing and health policy.
Book Synopsis Foundations of Health and Social Care by : Robert Adams
Download or read book Foundations of Health and Social Care written by Robert Adams and published by Bloomsbury Publishing. This book was released on 2007-07-20 with total page 802 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written specifically for students and practitioners in health and social care taking foundation degrees or further professional qualifications, this textbook offers a wealth of material on contexts, knowledge bases, skills and practices, as well as dealing with work carried out by those involved in treatment, therapy, advocacy and management. Written in very accessible style, this very comprehensive book is set to become a core text for all Foundation Degree students within the health and social care field, and a very valuable resource for tutors and practitioners in the field.
Book Synopsis Good People, Good Practice by : Hilary Haman
Download or read book Good People, Good Practice written by Hilary Haman and published by Radcliffe Publishing. This book was released on 2001 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide to personnel management has case studies to illustrate common problems and dilemmas. It clarifies legislation and its application to primary care. This edition focuses more on issues of recruitment, discriminaiton and harassment.
Book Synopsis Administrative Justice in the 21st Century by : Michael Harris
Download or read book Administrative Justice in the 21st Century written by Michael Harris and published by Hart Publishing. This book was released on 1999-02-19 with total page 620 pages. Available in PDF, EPUB and Kindle. Book excerpt: Revised papers presented at the International Conference on Administrative Justice held in Bristol in 1997, reflect on developments in the field in the last 40 years and discuss options for the future. Contributors include policy makers, tribunal chairs and ombudsmen, and academics. The idea of administrative justice, central to the British system of public law, embraces the mechanisms aimed at balance in the exercise of public power. Among the themes addressed: the effect of the changing nature of the state on current institutions; human rights; the relationship between reviews of decisions and the adjudication of appeals; and international comparisons with the British system of administrative justice. Distributed by ISBS. Annotation copyrighted by Book News, Inc., Portland, OR
Author :Office for Intellectual Freedom (OIF) Publisher :American Library Association ISBN 13 :0838913253 Total Pages :359 pages Book Rating :4.8/5 (389 download)
Book Synopsis A History of ALA Policy on Intellectual Freedom by : Office for Intellectual Freedom (OIF)
Download or read book A History of ALA Policy on Intellectual Freedom written by Office for Intellectual Freedom (OIF) and published by American Library Association. This book was released on 2015-07-01 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: Collecting several key documents and policy statements, this supplement to the ninth edition of the Intellectual Freedom Manual traces a history of ALA’s commitment to fighting censorship. An introductory essay by Judith Krug and Candace Morgan, updated by OIF Director Barbara Jones, sketches out an overview of ALA policy on intellectual freedom. An important resource, this volume includes documents which discuss such foundational issues as The Library Bill of RightsProtecting the freedom to readALA’s Code of EthicsHow to respond to challenges and concerns about library resourcesMinors and internet activityMeeting rooms, bulletin boards, and exhibitsCopyrightPrivacy, including the retention of library usage records
Book Synopsis Beyond the Citizen's Charter by : Ian Bynoe
Download or read book Beyond the Citizen's Charter written by Ian Bynoe and published by Institute for Public Policy Research. This book was released on 1996 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt:
