Getting to Sorry

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Author :
Publisher : Simon and Schuster
ISBN 13 : 198216350X
Total Pages : 368 pages
Book Rating : 4.9/5 (821 download)

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Book Synopsis Getting to Sorry by : Marjorie Ingall

Download or read book Getting to Sorry written by Marjorie Ingall and published by Simon and Schuster. This book was released on 2024-01-02 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: "It's a truth universally acknowledged that terrible apologies are the worst. We've all been on the receiving end, and oh, how they make us seethe. Horrible public apologies-excuse-laden, victim blame-y, weaselly statements-often go viral instantaneously, whether they're from a celebrity, a politician, or a blogger. We all recognize bad apologies when we hear them. So why is it so hard to apologize well? How can we do better? How could they do better? Marjorie Ingall and Susan McCarthy show us the way. Drawing on a deep well of research in psychology, sociology, law, and medicine, they explain why a good apology is hard to find and why it doesn't have to be. Alongside their six (and a half)-step formula for apologizing beautifully, Ingall and McCarthy also delve into how to respond to a bad apology; why corporations, celebrities, and governments seldom apologize well; how to teach children to apologize; how gender and race affect both apologies and forgiveness; and most of all, why good apologies are essential, powerful, and restorative. A good apology can do so many things-mend fences, heal wounds, and bring more harmony into ourselves and our society at large. With wit, deep introspection, and laugh-out-loud humor, Ingall and McCarthy's guidance will help make the world a better place, one apology at a time"--

The Forgiveness Tour

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Author :
Publisher : Skyhorse
ISBN 13 : 9781510762718
Total Pages : 264 pages
Book Rating : 4.7/5 (627 download)

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Book Synopsis The Forgiveness Tour by : Susan Shapiro

Download or read book The Forgiveness Tour written by Susan Shapiro and published by Skyhorse. This book was released on 2021-01-05 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: How Apologies Can Help You Move Forward With Your Life “To err is human; to forgive divine.” But what if the person who hurt you most refuses to apologize or express any regret? That’s the question haunting Manhattan journalist Susan Shapiro when her trusted advisor of fifteen years repeatedly lies to her. Stunned by the betrayal, she can barely eat or sleep. She’s always seen herself as big-hearted and benevolent, someone who will forgive anyone anything - as long as they’re remorseful. Yet the addiction specialist who helped her quit smoking, drinking and drugs after decades of self-destruction won’t explain – or stop - his ongoing deceit, leaving her blindsided. Her crisis management strategy is becoming her crisis. To protect her sanity and sobriety, Shapiro ends their relationship and vows they’ll never speak again. Yet ghosting him doesn’t end her distress. She has screaming arguments with him in her mind, relives their fallout in panicked nightmares and even lights a candle, chanting a secret Yiddish curse to exact revenge. In her entrancing, heartfelt new memoir The Forgiveness Tour: How to Find the Perfect Apology, Shapiro wrestles with how to exonerate someone who can’t cough up a measly “my bad” or mumble “mea culpa.” Seeking wisdom, she explores the billion-dollar Forgiveness Industry touting the personal benefits of absolution, where the only choice on every channel is: radical forgiveness. She fears it’s all bullshit. Desperate for enlightenment, she surveys her old rabbis, as well as religious leaders from every denomination. Unable to reconcile all the confusing abstractions, she embarks on a cross country journey where she interviews people who suffered unforgivable wrongs that were never atoned: victims of genocides, sexual assault, infidelity, cruelty and racism. A Holocaust survivor in D.C. admits he’s thrived from spite. A Michigan man meets with the drunk driver who killed his wife and children. A daughter in Seattle grapples with her mother - who stayed married to the father who raped her. Knowing their estrangement isn’t her fault, a Florida mom spends eight years apologizing to her son anyway -with surprising results. Does love mean forever having to say you’re sorry? Critics praised Shapiro’s previous memoir Lighting Up: How I Stopped Smoking, Drinking and Everything Else I Loved in Life Except Sex as fiercely honest, fascinating, funny and “a mind-bendingly good read.” Now the bestselling author and popular writing professor returns with a darker, wiser follow up, addressing the universal enigma of blind forgiving. Shapiro’s brilliant new gurus sooth her broken psyche and answer her burning mystery: How can you forgive someone without an apology? Does she? Should you?

I’d Like to Say Sorry, but There’s No One to Say Sorry To

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Author :
Publisher : The New Press
ISBN 13 : 1620976854
Total Pages : 152 pages
Book Rating : 4.6/5 (29 download)

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Book Synopsis I’d Like to Say Sorry, but There’s No One to Say Sorry To by : Mikołaj Grynberg

Download or read book I’d Like to Say Sorry, but There’s No One to Say Sorry To written by Mikołaj Grynberg and published by The New Press. This book was released on 2022-02-08 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: Finalist for the National Jewish Book Awards Finalist, National Translation Award in Prose An exquisitely original collection of darkly funny stories that explore the panorama of Jewish experience in contemporary Poland, from a world-class contemporary writer “These small, searing prose pieces are moving and unsettling at the same time. If the diagnosis they present is right, then we have a great problem in Poland.” —Olga Tokarczuk, Nobel Prize laureate and author of Flights Mikołaj Grynberg is a psychologist and photographer who has spent years collecting and publishing oral histories of Polish Jews. In his first work of fiction—a book that has been widely praised by critics and was shortlisted for Poland’s top literary prize—Grynberg recrafts those histories into little jewels, fictionalized short stories with the ring of truth. Both biting and knowing, I’d Like to Say Sorry, but There’s No One to Say Sorry To takes the form of first-person vignettes, through which Grynberg explores the daily lives and tensions within Poland between Jews and gentiles haunted by the Holocaust and its continuing presence. In “Unnecessary Trouble,” a grandmother discloses on her deathbed that she is Jewish; she does not want to die without her family knowing. What is passed on to the family is fear and the struggle of what to do with this information. In “Cacophony,” Jewish identity is explored through names, as Miron and his son Jurek demonstrate how heritage is both accepted and denied. In “My Five Jews,” a non-Jewish narrator remembers five interactions with her Jewish countrymen, and her own anti-Semitism, ruefully noting that perhaps she was wrong and should apologize, but no one is left to say “I’m sorry” to. Each of the thirty-one stories is a dazzling and haunting mini-monologue that highlights a different facet of modern Poland’s complex and difficult relationship with its Jewish past.

Why Won't You Apologize?

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Author :
Publisher : Prelude Books
ISBN 13 : 0715651595
Total Pages : 143 pages
Book Rating : 4.7/5 (156 download)

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Book Synopsis Why Won't You Apologize? by : Harriet Lerner

Download or read book Why Won't You Apologize? written by Harriet Lerner and published by Prelude Books. This book was released on 2017-01-12 with total page 143 pages. Available in PDF, EPUB and Kindle. Book excerpt: Renowned psychologist and bestselling author of The Dance of Anger sheds new light on the two most important words in the English language, "I'm sorry," and offers a unique perspective on the challenge of healing broken relationships and restoring trust. Dr. Harriet Lerner has been studying apologies for more than two decades, namely, why some people won't give them. Now she offers compelling stories and solid theory that demonstrates the transformative power of making amends and what is required for healing when the damage we've inflicted (or received) is far from simple. Readers will learn how to craft a meaningful apology and avoid signals of insincerity that only deepen suffering. In Why Won't You Apologize? Lerner challenges the popular notion that forgiveness is the only path to peace of mind and helps those who have been injured to resist pressure to forgive too easily. She explains what drives both the non-apologizer and the over-apologizer, and why the people who do the worst things are the least able to own their misdeeds. With her trademark humour and wit, Lerner offers a joyful and sanity-saving guide to setting things right.

When Sorry Isn't Enough

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Author :
Publisher : Moody Publishers
ISBN 13 : 0802485006
Total Pages : 169 pages
Book Rating : 4.8/5 (24 download)

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Book Synopsis When Sorry Isn't Enough by : Gary Chapman

Download or read book When Sorry Isn't Enough written by Gary Chapman and published by Moody Publishers. This book was released on 2013-04-22 with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt: “I said I was sorry!” Even in the best of relationships, all of us make mistakes. We do and say things we later regret and hurt the people we love most. So we need to make things right. But simply saying you’re sorry is usually not enough. In this book, #1 New York Times bestselling author Gary Chapman and Jennifer Thomas unveil new ways to effectively approach and mend fractured relationships. Even better, you’ll discover how meaningful apologies provide the power to make your friendships, family, and marriage stronger than ever before. When Sorry Isn’t Enough will help you . . . Cool down heated arguments Offer apologies that are fully accepted Rekindle love that has been dimmed by pain Restore and strengthen valuable relationships Trade in tired excuses for honesty, trust, and joy *This book was previously published as The Five Languages of Apology. Content has been significantly revised and updated.

Confidence Creator

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Author :
Publisher : Lioncrest Publishing
ISBN 13 : 9781544500737
Total Pages : 274 pages
Book Rating : 4.5/5 (7 download)

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Book Synopsis Confidence Creator by : Heather Monahan

Download or read book Confidence Creator written by Heather Monahan and published by Lioncrest Publishing. This book was released on 2018-04-04 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: The key to reaching your personal and professional goals and living the life of your dreams lies in the power of confidence. If you don't have it, don't worry. Heather Monahan will show you how anyone can master the essential techniques to building confidence and becoming your best self. In Confidence Creator, Heather offers a resource she wishes she had when she was younger. Using personal stories from her life and career, Heather illustrates the tough lessons she learned along the way that helped her develop the self-assurance necessary for getting what she wanted in life. You'll discover how to determine your number-one enemy, attract the right people, find your voice, and more. Whether you've never had confidence or have lost it due to a breakup, divorce, unemployment, or another one of life's challenges, this book gives you the tools to take charge of your life and create your own confidence.

Elevating Child Care

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Author :
Publisher : Rodale Books
ISBN 13 : 0593736168
Total Pages : 177 pages
Book Rating : 4.5/5 (937 download)

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Book Synopsis Elevating Child Care by : Janet Lansbury

Download or read book Elevating Child Care written by Janet Lansbury and published by Rodale Books. This book was released on 2024-04-30 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: A modern parenting classic—a guide to a new and gentle way of understanding the care and nurture of infants, by the internationally renowned childcare expert, podcaster, and author of No Bad Kids “An absolute go-to for all parents, therapists, anyone who works with, is, or knows parents of young children.”—Wendy Denham, PhD A Resources for Infant Educarers (RIE) teacher and student of pioneering child specialist Magda Gerber, Janet Lansbury helps parents look at the world through the eyes of their infants and relate to them as whole people who have natural abilities to learn without being taught. Once we are able to view our children in this light, even the most common daily parenting experiences become stimulating opportunities to learn, discover, and connect with our child. A collection of the most-read articles from Janet’s popular and long-running blog, Elevating Child Care focuses on common infant issues, including: • Nourishing our babies’ healthy eating habits • Calming your clingy, fearful child • How to build your child’s focus and attention span • Developing routines that promote restful sleep Eschewing the quick-fix tips and tricks of popular parenting culture, Lansbury’s gentle, insightful guidance lays the foundation for a closer, more fulfilling parent-child relationship, and children who grow up to be authentic, confident, successful adults.

All My Friends Have Issues

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Author :
Publisher : Thomas Nelson
ISBN 13 : 1400208580
Total Pages : 208 pages
Book Rating : 4.4/5 (2 download)

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Book Synopsis All My Friends Have Issues by : Amanda Anderson

Download or read book All My Friends Have Issues written by Amanda Anderson and published by Thomas Nelson. This book was released on 2019-07-09 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Why is it so challenging to create and keep meaningful friendships? Amanda Anderson provides the wise and witty answers, giving practical advice and sharing personal stories to guide us toward the kinds of friendships we long for. Blending faith-based insights and psychological truths, All My Friends Have Issues is a liberating guide to finding and becoming an authentic and encouraging friend. “Anderson becomes the friend we’ve always needed and, in the process, helps us become a better friend.” —Elisa Morgan, president emerita of MOPS International, speaker, and author of The Beauty of Broken “Be ready to laugh and then to learn as Amanda shares her weaknesses and foibles in her relationships with herself and her friends.” —David Stoop, PhD, clinical psychologist and author of You Are What You Think “A captivating and often hilarious book.” —Milan and Kay Yerkovich, authors of How We Love and How We Love Our Kids “Fun and informative. . . . A book I highly recommend!” —Debbie Alsdorf, speaker and author of It’s Momplicated and The Faith Dare “Warm, funny, authentic, and relatable.” —Vivian Mabuni, speaker and author of Open Hands, Willing Heart

I'm Sorry

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Author :
Publisher : Simon and Schuster
ISBN 13 : 1534415882
Total Pages : 40 pages
Book Rating : 4.5/5 (344 download)

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Book Synopsis I'm Sorry by : Michael Ian Black

Download or read book I'm Sorry written by Michael Ian Black and published by Simon and Schuster. This book was released on 2021-09-07 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt: When Potato hurt Flamingo's feelings a friend helps him realize the power of an apology.

Peaceful Parent, Happy Kids

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Author :
Publisher : Penguin
ISBN 13 : 1101613629
Total Pages : 306 pages
Book Rating : 4.1/5 (16 download)

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Book Synopsis Peaceful Parent, Happy Kids by : Laura Markham

Download or read book Peaceful Parent, Happy Kids written by Laura Markham and published by Penguin. This book was released on 2012-11-27 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: A groundbreaking guide to raising responsible, capable, happy kids Based on the latest research on brain development and extensive clinical experience with parents, Dr. Laura Markham’s approach is as simple as it is effective. Her message: Fostering emotional connection with your child creates real and lasting change. When you have that vital connection, you don’t need to threaten, nag, plead, bribe—or even punish. This remarkable guide will help parents better understand their own emotions—and get them in check—so they can parent with healthy limits, empathy, and clear communication to raise a self-disciplined child. Step-by-step examples give solutions and kid-tested phrasing for parents of toddlers right through the elementary years. If you’re tired of power struggles, tantrums, and searching for the right “consequence,” look no further. You’re about to discover the practical tools you need to transform your parenting in a positive, proven way.

Dreadful Sorry

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Author :
Publisher : Houghton Mifflin Harcourt
ISBN 13 : 0547538987
Total Pages : 353 pages
Book Rating : 4.5/5 (475 download)

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Book Synopsis Dreadful Sorry by : Kathryn Reiss

Download or read book Dreadful Sorry written by Kathryn Reiss and published by Houghton Mifflin Harcourt. This book was released on 2004-05-01 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author of Time Windows “has crafted a fine tale of psychological time travel . . . this well-executed story transports readers into the plot” (School Library Journal, starred review). Seventeen-year-old Molly’s recurrent nightmares become waking visions after she nearly drowns at a party. Soon she’s witnessing events through the eyes of a girl who lived in her father’s house nearly a century before. In Dreadful Sorry “Reiss slips between past and present with a callous alacrity that is wondrously effective; readers will buy into the unfolding revelations while gaining a true sense of Molly’s tenuous grip on events . . . another fine spellbinder from the author of Time Windows” (Kirkus Reviews). “Spooky and satisfying.”—The Bulletin “With its skillful plot twists, the book will have readers anxious to solve the mystery.”—School Library Journal (starred review) “Suspenseful and difficult to put down.”—VOYA

Sorry, Grown-Ups, You Can't Go to School!

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Author :
Publisher : Random House Books for Young Readers
ISBN 13 : 1524770868
Total Pages : 22 pages
Book Rating : 4.5/5 (247 download)

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Book Synopsis Sorry, Grown-Ups, You Can't Go to School! by : Christina Geist

Download or read book Sorry, Grown-Ups, You Can't Go to School! written by Christina Geist and published by Random House Books for Young Readers. This book was released on 2019-07-16 with total page 22 pages. Available in PDF, EPUB and Kindle. Book excerpt: This fun role-reversal picture book will help reluctant students get excited to go back to school! It's just another school morning...until Mom, Dad, Grandma, and even Bow-wow the dog BEG the kids to let them come to school, too! Dad can tie his own shoes--why can't he come? Mom is all ready with her brand-new backpack--she's allowed, right? No! Only kids and teachers! Christina Geist's warm, interactive story is the perfect tool for parents of kids who are reluctant or nervous about going to school. The fun refrain--"Sorry, grown-ups! You can't go to school! Only kids and teachers! Only kids and teachers!"--brilliantly paints school as something exclusive and desirable...which kids can access! Tim Bowers's lively illustrations enhance the fun and heighten the hilarity. This is sure to be a back-to-school classic in many families and classrooms!

A Good Apology

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Author :
Publisher : Hachette UK
ISBN 13 : 0349426546
Total Pages : 211 pages
Book Rating : 4.3/5 (494 download)

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Book Synopsis A Good Apology by : Molly Howes

Download or read book A Good Apology written by Molly Howes and published by Hachette UK. This book was released on 2020-07-21 with total page 211 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Beautifully outlines how our relationships can dramatically improve by an authentic way to repair' Eve Rodsky, bestselling author of Fair Play 'Practical, effective remedies that can help make reconciled relationships possible' Bishop Michael B Curry In the vein of Hold Me Tight and The Body Keeps the Score, this paradigm-shifting book on apologies shows how they work, why they're so hard, and why they are essential for rebuilding relationships. We've all done something wrong or made a mistake or insulted someone - even if by accident. We've all been hurt and wanted the other person to help us heal. It may be surprising, but the breaches themselves aren't the real problem; our inability to fix them is what causes us trouble. In A Good Apology, clinical psychologist Dr. Molly Howes uses her experiences with patients in her practice, research findings, and news stories to illustrate the power and importance of a thorough apology. She teaches how we can all learn to craft an effective apology with four straightforward steps. An apology is a small-scale event between people, but it's enormously powerful. This comprehensive book gives readers the tools to fix their relationships, make amends, and move forward. With it, you'll fully understand the meaning and importance of this universal and timeless endeavour: a good apology.

Sorry For Your Loss

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Author :
Publisher : Orca Book Publishers
ISBN 13 : 1459827090
Total Pages : 168 pages
Book Rating : 4.4/5 (598 download)

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Book Synopsis Sorry For Your Loss by : Joanne Levy

Download or read book Sorry For Your Loss written by Joanne Levy and published by Orca Book Publishers. This book was released on 2021-10-12 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Key Selling Points A young girl befriends a boy who hasn’t spoken since his parents were killed in a car accident. Sorry For Your Loss examines themes of grieving, friendship and the nature of family. This book shows a behind-the-scenes view of what happens after someone dies. The author's father runs a Jewish funeral home, which served as inspiration for the setting of the novel. The author has written several other middle-grade novels and has been nominated for the Red Maple Award and the Manitoba Young Readers’ Choice Awards. This book has all the elements of an excellent middle-grade story: an unusual setting; diverse, relatable characters; and the perfect blend of humor and pathos. Free Discussion Guide available for download at orcabook.com.

Sorry, I Forgot to Ask

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Author :
Publisher : Boys Town Press
ISBN 13 : 1545721599
Total Pages : 35 pages
Book Rating : 4.5/5 (457 download)

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Book Synopsis Sorry, I Forgot to Ask by : Julia Cook

Download or read book Sorry, I Forgot to Ask written by Julia Cook and published by Boys Town Press. This book was released on 2018-01-23 with total page 35 pages. Available in PDF, EPUB and Kindle. Book excerpt: My Story about Asking for Permission and Making an Apology! RJ feels a lot happier when he says he’s sorry, and he learns that asking for permission will mean fewer trips to the time-out chair!

A Starter Guide to College for Clueless Students & Parents

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Author :
Publisher : Starter Guides LLC
ISBN 13 :
Total Pages : 344 pages
Book Rating : 4./5 ( download)

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Book Synopsis A Starter Guide to College for Clueless Students & Parents by : Jake D. Seeger

Download or read book A Starter Guide to College for Clueless Students & Parents written by Jake D. Seeger and published by Starter Guides LLC. This book was released on 2019-01-05 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: For 8th-graders, freshmen and sophomores, here's what to do now. For juniors and seniors, here are details about the tests, the applications, admissions factors, financial aid, essays, interviews and college selection. Checklists are provided for each year of high school. A comprehensive checklist for the application for each college is provided. It is a reference book for these many details for when you need them. Use some chapters now, and come back to other chapters later, even in a year or more. For 8th- and 9th-Graders, get a great start on high school by seeing what to do your freshman and sophomore years, so you're not behind in junior and senior years. Which colleges are realistic? Which are affordable? Do not count any of them out yet. Can you get a great degree without a huge debt? Sure, if you make the right choices. These topics are covered: - How to get college-ready and admissions-ready; - Benefits of community colleges and public - colleges; - Selective admissions factors and expectations; - Activities, internships and sports; - Practice for standardized tests and subject tests; - Application checklists and procedures; - Financial aid and cost comparisons; - Meeting admissions officials; and - Essays and interviews. After knowing more, students and parents can better discuss and think about all these factors to decide if college is indeed the best option, and what type of college is best. The book explains the basics, and moves into detailed information that you may not need right away, but probably will use later. It has handy reference pages containing checklists, testing rules, calendars, admissions statistics, college degree levels, and websites to use, so you don't have to look everything up yourself. You don't have to remember everything now. You can go back to the book again and again when you need the information. For the maze of selective college applications, admissions and choices, the Starter Guide explains the basics, and then provides a detailed analysis of the situation, presents a detailed plan of action and points you to the some of the best sources for even more information to complete a serious run for the Ivies and the other top 50 to top 150 colleges. But the great options of public colleges aren't neglected, as the benefits of community colleges, public honors colleges, tuition discounts in nearby states, affordable regional colleges and flagship universities are explained. Finances and financial aid are covered, with estimates of what to expect from both public and private colleges, with examples for various household income levels. Students and parents will find advice on how to meet admissions staff. Learn how to build an impressive record based on what the colleges are looking for. Students will find practical advice on how to make the best impression with their attire, conversational interactions, paperwork and correspondence. Learn which questions to ask and how to best convey your story, while knowing what things to avoid doing (and there are a few). High school guidance counselors will like the reference information on testing (test by test, 8th grade to 12th grade, in reference summary pages) and admissions statistics. The book covers test schedules, reporting, fees, fee waivers, test cancellation procedures, information websites, admissions events, admissions statistics for 120 colleges in one spot (the publisher looked them up and calculated them so you don't have to). See about fine print admissions details, like the lowest test scores for admissions at a college. The Starter Guide to College for Clueless Students & Parents is a good value. It doesn't have to be read all at once, but can guide a student and the parents as time passes, even loaned to others.

Getting Through

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Author :
Publisher : MIT Press
ISBN 13 : 0262536099
Total Pages : 300 pages
Book Rating : 4.2/5 (625 download)

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Book Synopsis Getting Through by : Roger Kreuz

Download or read book Getting Through written by Roger Kreuz and published by MIT Press. This book was released on 2018-08-28 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understanding how culture affects the ways we communicate—how we tell jokes, greet, ask questions, hedge, apologize, compliment, and so much more. We can learn to speak other languages, but do we truly understand what we are saying? How much detail should we offer when someone asks how we are? How close should we stand to our conversational partners? Is an invitation genuine or just pro forma? So much of communication depends on culture and context. In Getting Through, Roger Kreuz and Richard Roberts offer a guide to understanding and being understood in different cultures. Drawing on research from psychology, linguistics, sociology, and other fields, as well as personal experience, anecdotes, and popular culture, Kreuz and Roberts describe cross-cultural communication in terms of pragmatics—exploring how language is used and not just what words mean. Sometimes this is easy to figure out. If someone hisses “I'm fine!” though clenched teeth, we can assume that she's not really fine. But sometimes the context, cultural or otherwise, is more nuanced. For example, a visitor from another country might be taken aback when an American offers a complaint (“Cold out today!”) as a greeting. And should you apologize the same way in Tokyo as you would in Toledo? Kreuz and Roberts help us navigate such subtleties. It's a fascinating way to think about human interaction, but it's not purely academic: The more we understand one another, the better we can communicate, and the better we can communicate, the more we can avoid conflict.