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Author : Equipo Editorial de Rough Guides
Publisher :
ISBN 13 : 9788417232993
Total Pages : 0 pages
Book Rating : 4.2/5 (329 download)
Download or read book Fundamentos de gestión y atención al cliente para tiendas written by Equipo Editorial de Rough Guides and published by . This book was released on 2018 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : María Esther Galicia Naranjo
Publisher :
ISBN 13 : 9788418144172
Total Pages : 214 pages
Book Rating : 4.1/5 (441 download)
Download or read book Fundamentos de gestión y atención al cliente para tiendas written by María Esther Galicia Naranjo and published by . This book was released on 2019 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : David Jiménez Castillo
Publisher : Universidad Almería
ISBN 13 : 8413511011
Total Pages : 72 pages
Book Rating : 4.4/5 (135 download)
Download or read book Gestión de la relación con los clientes: una visión aplicada written by David Jiménez Castillo and published by Universidad Almería. This book was released on 2021-09-03 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: Este manual, que tiene una finalidad claramente formativa, ofrece una visión práctica de la gestión de la relación con los clientes aplicable a materias vinculadas al marketing de relaciones y al marketing de servicios. Específicamente, el contenido del manual recoge actividades prácticas centradas en examinar los fundamentos básicos de la gestión relacional de clientes, profundizar en la identificación y conocimiento de clientes, analizar los aspectos clave del desarrollo de los modelos de gestión relacional (iniciación, mantenimiento y consolidación de la relación) y explorar los conceptos vinculados a la prestación del servicio al cliente. Las actividades están elaboradas atendiendo a diferentes metodologías de enseñanza-aprendizaje que permiten completar el aprendizaje de los aspectos fundamentales de la materia, así como aportar nuevos conocimientos, complementarios a las lecciones magistrales. Además, se han diseñado para que resulten una vía útil para fomentar la participación, el trabajo en equipo y el pensamiento crítico. Dichas actividades abarcan estudios de casos, resolución de problemas, role-playing, reflexión y debate, prácticas a través medios informáticos, etc. Todas estas actividades se contextualizan en diferentes sectores y tipos de empresa.
Author : Carlos Alberto Torres Gómez
Publisher : Ecoe Ediciones
ISBN 13 : 9585036584
Total Pages : 225 pages
Book Rating : 4.5/5 (85 download)
Download or read book Gestión de la atención al cliente/consumidor - 2da edición written by Carlos Alberto Torres Gómez and published by Ecoe Ediciones. This book was released on 2023-06-23 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Este libro, publicado originalmente en España, es un manual que desarrolla contenidos sobre la gestión de la atención al cliente o consumidor, en el marco de las relaciones con clientes, consumidores o usuarios. Se relaciona con competencias generales sobre la ejecución de acciones del servicio de atención al cliente en el contexto empresarial. El libro tiene tres unidades de aprendizaje: Procesos de atención al cliente/consumidor, Calidad en la presentación del servicio de atención al cliente y Aspectos legales en relación con la atención al cliente, cada una con una introducción general y ejercicios de repaso y autoevaluación. Al final del libro se encuentran los resultados de los ejercicios de las tres unidades de aprendizaje. Dirigido a estudiantes y profesionales de carreras relacionadas con la Administración Empresarial y de Negocios, programas sobre Mercadeo, Marketing Empresarial, Comunicación Social, Administración Turística y Hotelera, Psicología Organizacional, Ingeniería Industrial, Relaciones Internacionales y Comercio Internacional.
Author : Antonio Blanco Prieto
Publisher : Piramide Ediciones Sa
ISBN 13 : 9788436822083
Total Pages : 232 pages
Book Rating : 4.8/5 (22 download)
Download or read book Atención al cliente written by Antonio Blanco Prieto and published by Piramide Ediciones Sa. This book was released on 2008-08 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ofrecer un servicio personalizado y capaz de superar las expectativas de los usuarios es una de las principales responsabilidades de los trabajadores en contacto directo con los clientes. Este hecho nos lleva a la reflexión sobre el contenido y la función de la atención al cliente y los procesos de interacción social implicados en ella. Siguiendo este concepto, en el libro se exponen los fundamentos de la atención al cliente y la psicología del consumidor, se analizan los tipos y las diferentes variables implicadas en las relaciones con el mismo, y se ofrecen pautas para desarrollar las habilidades sociales implicadas en el tratamiento de dudas, objeciones, quejas o reclamaciones. Todo ello desde unos principios y planteamientos básicos destinados a la adaptación y aplicación a la experiencia habitual de empresas y profesionales de la venta y del servicio al cliente.
Author : Jose Vicente Gil López
Publisher : Editorial Elearning, S.L.
ISBN 13 :
Total Pages : 248 pages
Book Rating : 4./5 ( download)
Download or read book COMT004PO - Fundamentos de atención al cliente written by Jose Vicente Gil López and published by Editorial Elearning, S.L.. This book was released on 2020-05-22 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: Adquirir los conocimientos necesarios para proporcionar un servicio de atención al el/la cliente/a diferenciador y de calidad, así como poder medir el grado de satisfacción de los clientes. Tema 1. ATENCIÓN AL CLIENTE (I) 1.1. Definición de calidad y servicio. 1.2. Impacto de la calidad en el servicio. 1.3. Factores diferenciales de las empresas de servicios. Tema 2. ATENCIÓN AL CLIENTE (II) 2.1. La comunicación del servicio. 2.2. Normas de calidad del servicio. 2.3. A la conquista del cero defectos. 2.4. Medir la satisfacción del cliente.
Author : Sara Elizabeth Hall Cajar
Publisher : Independently Published
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.3/5 (96 download)
Download or read book Servicio al cliente written by Sara Elizabeth Hall Cajar and published by Independently Published. This book was released on 2023-05-25 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Servicio al Cliente: Transforma tu Negocio con Estrategias de Clase Mundial" es una guía completa y práctica que te enseñará cómo brindar un servicio al cliente excepcional y utilizarlo como una poderosa herramienta para impulsar el crecimiento de tu negocio. Escrito pensando en empresarios y líderes empresariales, este libro te proporciona estrategias probadas y técnicas efectivas para mejorar la experiencia de tus clientes y generar lealtad a largo plazo. Desde los conceptos básicos hasta las estrategias de clase mundial, este libro te lleva paso a paso a través de los fundamentos del servicio al cliente, explicando su importancia en el panorama empresarial actual. Aprenderás cómo construir una cultura de servicio al cliente en tu organización y cómo seleccionar y capacitar al personal adecuado para brindar un servicio excepcional. La comprensión de las necesidades y expectativas de tus clientes es clave para ofrecer un servicio sobresaliente. Descubrirás cómo establecer relaciones de confianza a través de la empatía y la escucha activa, y cómo superar las barreras de comunicación para ofrecer experiencias personalizadas y memorables. El libro también se adentra en estrategias prácticas para el servicio al cliente, desde la gestión de situaciones difíciles hasta la resolución efectiva de problemas. Aprenderás cómo aprovechar la tecnología para mejorar la experiencia del cliente y cómo diseñar un viaje del cliente fluido y coherente en todos los puntos de contacto. Medir y mejorar el servicio al cliente es esencial para el crecimiento continuo de tu negocio. Descubrirás cómo establecer métricas efectivas y recopilar retroalimentación de los clientes, utilizando estos datos para implementar un ciclo de mejora continua y mantener una ventaja competitiva en el mercado. A lo largo del libro, encontrarás casos de éxito de empresas reconocidas por su servicio al cliente excepcional, así como las mejores prácticas utilizadas por ellas. Estos ejemplos te inspirarán y te proporcionarán ideas prácticas que podrás adaptar a tu propia empresa. Al final del libro, estarás equipado con el conocimiento y las herramientas necesarias para liderar el cambio en tu organización, transformando tu negocio a través de un servicio al cliente de clase mundial. No importa el tamaño de tu empresa, "Servicio al Cliente: Transforma tu Negocio con Estrategias de Clase Mundial" te mostrará cómo superar las expectativas de tus clientes y construir relaciones sólidas que impulsen el éxito a largo plazo.
Author : Thomas J. Peters
Publisher : Harper Collins
ISBN 13 : 0062263617
Total Pages : 404 pages
Book Rating : 4.0/5 (622 download)
Download or read book In Search of Excellence written by Thomas J. Peters and published by Harper Collins. This book was released on 2012-11-27 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: The "Greatest Business Book of All Time" (Bloomsbury UK), In Search of Excellence has long been a must-have for the boardroom, business school, and bedside table. Based on a study of forty-three of America's best-run companies from a diverse array of business sectors, In Search of Excellence describes eight basic principles of management -- action-stimulating, people-oriented, profit-maximizing practices -- that made these organizations successful. Joining the HarperBusiness Essentials series, this phenomenal bestseller features a new Authors' Note, and reintroduces these vital principles in an accessible and practical way for today's management reader.
Author : José Luís Reis
Publisher : Springer Nature
ISBN 13 : 9819903335
Total Pages : 686 pages
Book Rating : 4.8/5 (199 download)
Download or read book Marketing and Smart Technologies written by José Luís Reis and published by Springer Nature. This book was released on with total page 686 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Robert I. Sutton
Publisher : Business Plus
ISBN 13 : 0446558478
Total Pages : 260 pages
Book Rating : 4.4/5 (465 download)
Download or read book Good Boss, Bad Boss written by Robert I. Sutton and published by Business Plus. This book was released on 2010-09-07 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now with a new chapter that focuses on what great bosses really do. Dr. Sutton reveals new insights that he's learned since the writing of Good Boss, Bad Boss. Sutton adds revelatory thoughts about such legendary bosses as Ed Catmull, Steve Jobs, A.G. Lafley, and many more, and how you can implement their techniques. If you are a boss who wants to do great work, what can you do about it? Good Boss, Bad Boss is devoted to answering that question. Stanford Professor Robert Sutton weaves together the best psychological and management research with compelling stories and cases to reveal the mindset and moves of the best (and worst) bosses. This book was inspired by the deluge of emails, research, phone calls, and conversations that Dr. Sutton experienced after publishing his blockbuster bestseller The No Asshole Rule. He realized that most of these stories and studies swirled around a central figure in every workplace: THE BOSS. These heart-breaking, inspiring, and sometimes funny stories taught Sutton that most bosses - and their followers - wanted a lot more than just a jerk-free workplace. They aspired to become (or work for) an all-around great boss, somebody with the skill and grit to inspire superior work, commitment, and dignity among their charges. As Dr. Sutton digs into the nitty-gritty of what the best (and worst) bosses do, a theme runs throughout Good Boss, Bad Boss - which brings together the diverse lessons and is a hallmark of great bosses: They work doggedly to "stay in tune" with how their followers (and superiors, peers, and customers too) react to what they say and do. The best bosses are acutely aware that their success depends on having the self-awareness to control their moods and moves, to accurately interpret their impact on others, and to make adjustments on the fly that continuously spark effort, dignity, and pride among their people.
Author : Miguel Santesmases Mestre
Publisher :
ISBN 13 : 9788436825435
Total Pages : 0 pages
Book Rating : 4.8/5 (254 download)
Download or read book Fundamentals of Marketing written by Miguel Santesmases Mestre and published by . This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the English edition of the first marketing book in Spanish to be adapted to the European Space for Higher Education, which has been written with the new requirements of the recent official degrees in mind. In addition to its theoretical presentation illustrated with many examples, each chapter starts with a business situation, and closes with a case study with practice topics, key terms and review questions, along with related Internet links and specific bibliography. In addition, teachers and students are provided with complementary on-line material on the book’s website: www.miguelsantesmases.com/fm.htm This textbook presents the fundamentals of marketing, the market, the consumer’s environment and behaviour, the marketing research, and the information systems. It later goes deeper into the marketing tools (product and services management, pricing, communication, sales, distribution and, lastly, the marketing plan), all supported by examples and case studies. Chapters dealing with relationship marketing, customer relations management, new communication technologies and emerging marketing techniques have also been included. Fundamentals of Marketing offers a modern approach, adapted to the new teaching methodologies which will make both the teaching and learning of the principles of marketing much easier.
Author : Gérard Cliquet
Publisher : John Wiley & Sons
ISBN 13 : 1118614143
Total Pages : 236 pages
Book Rating : 4.1/5 (186 download)
Download or read book Geomarketing written by Gérard Cliquet and published by John Wiley & Sons. This book was released on 2013-03-04 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title describes the state of the art in all areas of spatial marketing, discussing the various constituents which make up the geography of markets. Demand varies according to location and can be measured according to revenue, the number of households, spending patterns and lifestyles. Supply is also dependent on position, because prices, services, products and available shops rely on location, while the difference between supply and demand is the rationale for the role of the trader. The book also covers the way geographic techniques help to solve marketing problems and contains chapters written by contributors with extensive experience in this field; given that it is crucial for companies to direct their marketing correctly at their target audience, this will be indispensable reading for those involved in this area.
Author : Jon Bailey
Publisher : Routledge
ISBN 13 : 1135608881
Total Pages : 301 pages
Book Rating : 4.1/5 (356 download)
Download or read book Ethics for Behavior Analysts written by Jon Bailey and published by Routledge. This book was released on 2006-04-21 with total page 301 pages. Available in PDF, EPUB and Kindle. Book excerpt: Behavior analysis, a rapidly growing profession, began with the use and application of conditioning and learning techniques to modify the behavior of children or adults presenting severe management problems, often because of developmental disabilities. Now behavior analysts work in a variety of settings, from clinics and schools to workplaces. Especially since their practice often involves aversive stimuli or punishment, they confront many special ethical challenges. Recently, the Behavior Analysis Certification Board codified a set of ten fundamental ethical guidelines to be followed by all behavior analysts and understood by all students and trainees seeking certification. This book shows readers how to follow the BACB guidelines in action. The authors first describe core ethical principles and then explain each guideline in detail, in easily comprehensible, everyday language. The text is richly illuminated by more than a hundred vivid case scenarios about which the authors pose, and later answer questions for readers. Useful appendices include the BACB Guidelines, an index to them, practice scenarios, and suggested further reading. Practitioners, instructors, supervisors, students, and trainees alike will welcome this invaluable new aid to professional development.
Author : Rubén Villahermosa
Publisher : Rubén Villahermosa
ISBN 13 : 1703876121
Total Pages : 244 pages
Book Rating : 4.7/5 (38 download)
Download or read book The Wyckoff Methodology in Depth written by Rubén Villahermosa and published by Rubén Villahermosa. This book was released on 2019-10-10 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover how Technical Analysis can help you anticipate market movements and become a winning trader NOW! Are you tired of losing money in the stock market? Have you tried countless trading methods and none of them work? Get rid of everything that didn't work for you and learn a professional approach: THE WYCKOFF METHOD. Ruben Villahermosa, Amazon bestseller and independent trader, has refined and improved some of the most powerful concepts of stock trading and makes them available to you in this book so that you too can benefit. In this book you will learn... How financial markets work. Advanced concepts about price and volume. The 3 fundamental laws. How the accumulation and distribution processes develop. The 7 fundamental market events. The 5 phases of price structures. The 3 operating zones. How to manage the position. And much more...! Imagine that you open a chart and immediately you know if you should buy or sell. Imagine you know at all times who is in control of the market. Imagine you confidently run scenarios to anticipate price movements. If you are ready to challenge yourself BUY THE BOOK NOW! The book you need to beat the market In the financial markets knowing what the big trader is likely to be doing is critical. With this book you will learn to identify them and you will be able to increase your profits considerably. The best book on Advanced Technical Analysis Thanks to the accumulation and distribution schemes we will be able to identify the participation of the professional as well as the general sentiment of the participants up to the present moment, enabling us to assess as objectively as possible who is most likely to be in control. The events and phases are unique to the methodology and help us to chart the development of the structures. This puts us in a position to know what to expect the market to do following the occurrence of each of them, giving us a roadmap to follow at all times. The structures are formed by events and phases and are some forms of representation on the chart of the continuous interaction between the different participants. How to do technical analysis in financial markets This book is the result of having studied a multitude of resources on this approach in addition to my own research and experience after having faced the market for years implementing this strategy. All this has allowed me to refine and improve some of the more primitive concepts of the methodology to adapt them to today's markets and give them a much more operational and real approach.
Author : Fernando M. Reimers
Publisher : Springer Nature
ISBN 13 : 3030821595
Total Pages : 352 pages
Book Rating : 4.0/5 (38 download)
Download or read book University and School Collaborations During a Pandemic written by Fernando M. Reimers and published by Springer Nature. This book was released on 2022 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on twenty case studies of universities worldwide, and on a survey administered to leaders in 101 universities, this open access book shows that, amidst the significant challenges caused by the COVID-19 pandemic, universities found ways to engage with schools to support them in sustaining educational opportunity. In doing so, they generated considerable innovation, which reinforced the integration of the research and outreach functions of the university. The evidence suggests that universities are indeed open systems, in interaction with their environment, able to discover changes that can influence them and to change in response to those changes. They are also able, in the success of their efforts to mitigate the educational impact of the pandemic, to create better futures, as the result of the innovations they can generate. This challenges the view of universities as "ivory towers" being isolated from the surrounding environment and detached from local problems. As they reached out to schools, universities not only generated clear and valuable innovations to sustain educational opportunity and to improve it, this process also contributed to transform internal university processes in ways that enhanced their own ability to deliver on the third mission of outreach
Author : OECD
Publisher : OECD Publishing
ISBN 13 : 9264192743
Total Pages : 91 pages
Book Rating : 4.2/5 (641 download)
Download or read book Addressing Base Erosion and Profit Shifting written by OECD and published by OECD Publishing. This book was released on 2013-02-12 with total page 91 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report presents studies and data available regarding the existence and magnitude of base erosion and profit shifting (BEPS), and contains an overview of global developments that have an impact on corporate tax matters.
Author : David L. Rogers
Publisher : Columbia University Press
ISBN 13 : 0231541651
Total Pages : 267 pages
Book Rating : 4.2/5 (315 download)
Download or read book The Digital Transformation Playbook written by David L. Rogers and published by Columbia University Press. This book was released on 2016-04-05 with total page 267 pages. Available in PDF, EPUB and Kindle. Book excerpt: Rethink your business for the digital age. Every business begun before the Internet now faces the same challenge: How to transform to compete in a digital economy? Globally recognized digital expert David L. Rogers argues that digital transformation is not about updating your technology but about upgrading your strategic thinking. Based on Rogers's decade of research and teaching at Columbia Business School, and his consulting for businesses around the world, The Digital Transformation Playbook shows how pre-digital-era companies can reinvigorate their game plans and capture the new opportunities of the digital world. Rogers shows why traditional businesses need to rethink their underlying assumptions in five domains of strategy—customers, competition, data, innovation, and value. He reveals how to harness customer networks, platforms, big data, rapid experimentation, and disruptive business models—and how to integrate these into your existing business and organization. Rogers illustrates every strategy in this playbook with real-world case studies, from Google to GE, from Airbnb to the New York Times. With practical frameworks and nine step-by-step planning tools, he distills the lessons of today's greatest digital innovators and makes them usable for businesses at any stage. Many books offer advice for digital start-ups, but The Digital Transformation Playbook is the first complete treatment of how legacy businesses can transform to thrive in the digital age. It is an indispensable guide for executives looking to take their firms to the next stage of profitable growth.
