Frontline Leadership

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Author :
Publisher : EYYAS NZ LIMITED
ISBN 13 :
Total Pages : 60 pages
Book Rating : 4./5 ( download)

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Book Synopsis Frontline Leadership by : Muneef Durbar

Download or read book Frontline Leadership written by Muneef Durbar and published by EYYAS NZ LIMITED. This book was released on 2024-09-09 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: Frontline Leadership: A Handbook for Making a Direct Impact is the essential guide for leaders who are on the ground, working with teams to drive success, inspire employees, and deliver results. Whether you're transitioning into a leadership role or looking to refine your skills, this book provides practical strategies to navigate the complexities of frontline leadership. Drawing from over a decade of experience in leadership and management across multiple continents, Muneef Durbar shares actionable insights on how to master communication, foster innovation, balance operational excellence with employee well-being, and become a catalyst for positive change. Packed with insightful frameworks, self-assessments, and valuable tools, this handbook will help you lead with confidence and purpose. Empower your team. Drive performance. Lead with impact.

The Front-Line Leader

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1118933346
Total Pages : 214 pages
Book Rating : 4.1/5 (189 download)

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Book Synopsis The Front-Line Leader by : Chris Van Gorder

Download or read book The Front-Line Leader written by Chris Van Gorder and published by John Wiley & Sons. This book was released on 2014-10-20 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Real leadership that leads to high engagement, higher performance, and a culture of accountability As president and CEO of Scripps Health, one of America's most prestigious health systems, Chris Van Gorder presided over a dramatic turnaround, catapulting Scripps from near bankruptcy to a dominant market position. While hospitals and health systems nationwide have laid people off or are closing their doors, Scripps is financially healthy, has added thousands of employees (even with a no-layoff philosophy), and has developed a reputation as a top employer. What are the secrets to this remarkable story? In The Front-Line Leader, Chris Van Gorder candidly shares his own incredible story, from police officer to CEO, and the leadership philosophy that drives all of his decisions and actions: people come first. Van Gorder began his unlikely career as a California police officer, which deeply instilled in him a sense of social responsibility, honesty, and public service. After being injured on the job and taking an early retirement, Van Gorder had to reinvent himself, taking a job as a hospital security director, a job that would change his life. Through hard work and determination, he rose to executive ranks, eventually becoming CEO of Scripps. But he never forgot his own roots and powerful work ethic, or the time when he was a security officer and a CEO would not make eye contact with him. Van Gorder leads from the front lines, making it a priority to know his employees and customers at every level. His values learned on the force—protecting the community, educating citizens, developing caring relationships, and ultimately doing the right thing—shape his approach to business. As much as companies talk about accountability, managers seldom understand what practical steps to take to achieve an ethic of service that makes accountability meaningful. The Front-Line Leader outlines specific tactics and steps anyone can use starting today to take responsibility, inspire others, and achieve breakout results for their organizations. Van Gorder reveals how a no-layoff philosophy led to higher accountability, how his own attention to seemingly minor details spurred larger change, and how his own high standards for himself and his team improved morale and productivity. From general strategy to the tiny, everyday steps leaders can take to create the kind of culture and accountability that translates into major competitive advantage, The Front-Line Leader charts a path to better leadership and a more engaged, higher-performing organization.

Process Safety Leadership from the Boardroom to the Frontline

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1119519314
Total Pages : 277 pages
Book Rating : 4.1/5 (195 download)

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Book Synopsis Process Safety Leadership from the Boardroom to the Frontline by : CCPS (Center for Chemical Process Safety)

Download or read book Process Safety Leadership from the Boardroom to the Frontline written by CCPS (Center for Chemical Process Safety) and published by John Wiley & Sons. This book was released on 2019-07-11 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: The definitive leadership guide on safe practices The release of chemicals and other hazardous materials pose significant, potentially catastrophic threats worldwide. An alarming number of such events, all of which are preventable, occur too often. Reducing the frequency of serious incidents is a fundamental responsibility of leadership at all levels, from frontline managers and supervisors to C-suite executives and the board of directors as well. Process Safety Leadership from the Boardroom to the Frontline is a practical, authoritative guide that clearly demonstrates how to create a viable culture of safety within an organization, implement and maintain disciplined management systems, and address the risks of process safety deficiencies. The most important factor in any management system is leadership. For chemical process safety management, effective and informed leadership provides direction, reinforces commitment, and drives responsibility. Written by experts from the Center for Chemical Process Safety, the world's largest provider of engineering curriculum materials for process safety, this pragmatic book contains the critical information and guidelines required to lead and manage process safety. Detailed yet accessible chapters examine topics such as strengthening management system accountability, driving operation within constraints, ensuring corporate memory, verifying execution, and more. Designed to be frequently used, shared, and discussed by leadership teams throughout an organization, this indispensable resource: Demonstrates the many ways process safety benefits an organization, based on benchmarking and broad industrial experience Develops skills and expands knowledge needed to drive consistent, reliable process safety performance Describes essential behaviors and actions for leaders to drive excellence in process safety cultures and disciplined management systems Helps establish risk criteria and safeguards for companies Presents new and previously unpublished experiences, approaches, and thinking Written for executives, plant leaders, functional managers, frontline supervisors and also individual contributors, Process Safety Leadership from the Boardroom to the Frontline provides a much-needed guide for instituting safe practices within a company. The Center for Chemical Process Safety (CCPS) has been the world leader in developing and disseminating information on process safety management and technology since 1985. The CCPS, an industry technology alliance of the American Institute of Chemical Engineers (AIChE), has published over 100 books in its process safety guidelines and process safety concepts series, and over 10 training modules through its Safety in Chemical Engineering Education (SAChE) series.

Leadership Basics for Frontline Managers

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Author :
Publisher : CRC Press
ISBN 13 : 1040082017
Total Pages : 154 pages
Book Rating : 4.0/5 (4 download)

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Book Synopsis Leadership Basics for Frontline Managers by : Bill Templeman

Download or read book Leadership Basics for Frontline Managers written by Bill Templeman and published by CRC Press. This book was released on 2014-03-05 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is classified and organised into three major headings: personal effectiveness, leadership, and communication. It focuses on interpersonal management skills and explains what it takes to improve how frontline managers and supervisors communicate and relate to their employees and customers.

Frontline Leadership - The Hurdle

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Publisher : Utility Business Media
ISBN 13 : 1662914164
Total Pages : 90 pages
Book Rating : 4.6/5 (629 download)

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Book Synopsis Frontline Leadership - The Hurdle by : David McPeak

Download or read book Frontline Leadership - The Hurdle written by David McPeak and published by Utility Business Media. This book was released on 2021-09-14 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: It’s hard to jump over a hurdle from a standing position. And leadership has its share of hurdles. Like a track athlete needs to focus on their run up, which includes preparation and training, to jump over hurdles, leaders must have an effective run up to overcome their hurdles. This book discusses the run up of culture creation and developing relationships while defining what leadership is and outlining characteristics and skills shared by successful leaders. Readers will develop a more complete definition of leadership through insights, principles, and scenarios shared throughout the book and walk away with an understanding of how to practice leadership and maximize their effectiveness and potential. Topics covered include sources of leadership and how it is measured; creating alignment and culture; leadership styles; emotional intelligence and decision making; effective communication; coaching and feedback; developing relationships; leading change; and teaching and training. Readers will be exposed to powerful lessons on balancing influence and authority and taking full ownership and responsibility for their team. They will learn how to favor positives and proaction over negatives and reaction and focus more on asking than telling. They will also learn to avoid the pitfalls of basing consequences on results alone and decisions made based on comfort and convenience. Doctors practice medicine and leaders must practice leadership. This entertaining, insightful, and inspiration book identifies leadership as a skill and explains how it can be learned, practiced, and improved. Read it and learn what it takes to create an effective leadership run up, overcome hurdles, and take leadership to the next level.

Leading on the Frontline

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Publisher : John Wiley & Sons
ISBN 13 : 0730365808
Total Pages : 280 pages
Book Rating : 4.7/5 (33 download)

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Book Synopsis Leading on the Frontline by : Linda Cruse

Download or read book Leading on the Frontline written by Linda Cruse and published by John Wiley & Sons. This book was released on 2018-10-01 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: Transform your leadership with powerful lessons from the frontline Leading on the Frontline brings humanitarian leadership into the boardroom, giving business leaders a powerful lesson in engagement, motivation, inspiration and innovation. Drawing upon a lifetime of humanitarian work in some of the world’s most difficult places, author Linda Cruse shares stories from the frontline that illustrate how to dig deep, inspire, thrive and more. Business leaders work on a different type of frontline — one that is no less volatile, uncertain, complex and ambiguous — and the ability to deal effectively with the unexpected sets great leaders apart from the herd. Tap into your own intuition, compassion and courage; keep composure under pressure; align vision with strategic goals; exercise mental toughness — these skills are required in the aftermath of a tsunami in Thailand or a landslide in Nepal, and in business, they propel good people to great feats of leadership. This book presents extraordinary stories of extraordinary people who confront the best and worst of humanity every day. These people accomplish big things with few resources, prioritise progress over personal comfort and prevail over seemingly impossible odds. Their lessons contain multitudes for those who aspire to be great leaders — and the very best version of themselves. Learn the secrets of effective leadership through the frontline humanitarian lens Master the art of storytelling to build morale, strengthen teamwork and define problem solving paradigms See everyday situations in a new way, discover new possibilities and unearth new solutions Learn how extraordinary people confront fear, face death and find joy in the most difficult circumstances Whether on the frontline or in the boardroom, the objective is the same: to achieve goals and exceed expectations. Leading on the Frontline equips leaders with the skills and perspective they need to emerge victorious in a relentlessly volatile, constantly changing world.

Leadership

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Author :
Publisher : KR Publishing
ISBN 13 : 9781869226091
Total Pages : pages
Book Rating : 4.2/5 (26 download)

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Book Synopsis Leadership by : Theo Veldsman

Download or read book Leadership written by Theo Veldsman and published by KR Publishing. This book was released on 2016-10-03 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Over 80 Contributors, 56 Chapters - This is the most comprehensive leadership book.

Leadership Basics for Frontline Managers

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Author :
Publisher : CRC Press
ISBN 13 : 1482219956
Total Pages : 154 pages
Book Rating : 4.4/5 (822 download)

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Book Synopsis Leadership Basics for Frontline Managers by : Bill Templeman

Download or read book Leadership Basics for Frontline Managers written by Bill Templeman and published by CRC Press. This book was released on 2014-03-05 with total page 154 pages. Available in PDF, EPUB and Kindle. Book excerpt: Training for frontline managers and supervisors is being ignored as a business improvement tactic at the worst possible time. As management jobs become increasingly complex, we continue to be inundated with the latest methods for improving job performance, along with less time to sort through all this information. Focused on interpersonal management skills, Leadership Basics for Frontline Managers: Tips for Raising Your Level of Effectiveness and Communication explains what it takes to improve how you communicate and relate to your employees, customers, and bosses. It presents 25 chapters grouped into four categories: Personal Effectiveness, Leadership, Communication, and Your Career. After reading this book, you will better understand: How to deal with information overload The best ways to manage during tough times How to handle difficult co-workers How to run more effective meetings The basics of giving and receiving feedback How to manage your career more effectively Each chapter dissects a different management skill and concludes with a list of bullet points to help you take action immediately. By illustrating key concepts with scenarios drawn from a range of work situations, this book is an ideal reference for: Anyone new to a management position Experienced managers who want to sharpen their leadership skills Managers who find themselves managing a diverse group of employees Because the chapters were written to stand on their own, this book supplies guidance you can easily read in short chunks, a few minutes at a time. While the book draws on contemporary management theory, the bulk of the writing stems from the author's real-world experience as a facilitator, trainer, writer, coach, and program designer in both the private and public sectors.

Your First Leadership Job

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Publisher : John Wiley & Sons
ISBN 13 : 1118911962
Total Pages : 295 pages
Book Rating : 4.1/5 (189 download)

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Book Synopsis Your First Leadership Job by : Tacy M. Byham

Download or read book Your First Leadership Job written by Tacy M. Byham and published by John Wiley & Sons. This book was released on 2015-04-20 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: Becoming the Very Best First-Time Leader Congratulations! You’re now in charge. Perhaps it’s your first time as a leader, or maybe you want to fine-tune your skills. Either way, you’ve begun one of the most rewarding chapters of your career. But, like many beginnings, the first few years can be challenging. Fortunately, you don’t have to tackle this challenge on your own. Your First Leadership Job gives you practical advice straight from others who have walked in your shoes. Not only does it include dozens of tools to ensure your success, but it’s also based on the authors’ and DDI’s extensive experience and research, which ultimately has led to the development of millions of leaders around the world. In fact, a quarter-million leaders will be developed this year alone via DDI training. Your First Leadership Job is divided into two sections. Part 1 introduces the concept of catalyst leader—one who sparks energy, passion, and commitment in others. Your transition to catalyst leader is a major step in your leadership journey. This book provides essential tips to put you on the catalyst path. Ultimately, leadership is about the many conversations—frequent, clear, authentic, and occasionally difficult—that you will have daily. Your First Leadership Job builds awareness of the fundamental skills you’ll come to rely on to make every one of these interactions successful. Part 2 devotes 13 chapters to critical core leadership competencies, including coaching for success, hiring the best employees, turning dreaded appraisals into discussions that propel performance, and handling difficult employees. It also includes a chapter for first-time female leaders. Look at Your First Leadership Job as an indispensable companion to becoming an awesome leader—one who will make a positive, lasting impact on your team, family, and career. Visit www.yourfirstleadershipjob.com to learn more.

Street-level Leadership

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Publisher : Georgetown University Press
ISBN 13 : 9780878407057
Total Pages : 216 pages
Book Rating : 4.4/5 (7 download)

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Book Synopsis Street-level Leadership by : Janet Vinzant Denhardt

Download or read book Street-level Leadership written by Janet Vinzant Denhardt and published by Georgetown University Press. This book was released on 1998 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Examining public service from the perspective of the worker, this book provides a new framework for understanding the roles and responsibilities of front-line public servants and assessing the appropriateness of their actions. Public employees who work at street level face some of the most intractable, pervasive, and complex problems in contemporary society. Drawing on more than 1500 hours of observation of police officers and social service workers in four states, this book explores the types of situations they confront, the factors they consider, and the hard choices they make. Presenting numerous cases of how these individuals acted in various situations, the authors show how public servants translate the expectations of administrators and others into legitimate street-level action. Vinzant and Crothers propose the concept of leadership as a positive and realistic framework for understanding what these public servants do and how they can successfully meet the daily challenges of their very difficult and complex jobs. They show how changing the theory and language we use to describe street-level work can encourage decisions that are responsive both to the needs of the clients being served and to the broader community's need for accountability. They also examine how street-level leadership can change the way agencies recruit, train, and manage these employees and how society defines their role in governance. This book offers valuable insights for those working in or studying public administration, policy analysis, criminal justice, and social work.

Play the Race Card

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Publisher : Corwin Press
ISBN 13 : 1071907808
Total Pages : 177 pages
Book Rating : 4.0/5 (719 download)

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Book Synopsis Play the Race Card by : H. Richard Milner, IV

Download or read book Play the Race Card written by H. Richard Milner, IV and published by Corwin Press. This book was released on 2023-04-11 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: Race neutral leadership is not an option. Education leaders are on the frontline in the fight for racial justice and must co-construct practices to disrupt storylines, policies, and practices that perpetuate opportunity gaps. Drawing from established research and the wisdom of teachers, young people, parents, community members, policy advocates, and school leaders, Play the Race Card is a guide for frontline leaders at every level to confront and disrupt racism, whiteness, and anti-Black racism. Designed for leaders working to support educators in building transformative and provocative policies and practices, this book provides a road map for building anti-racist leadership capacity in today’s turbulent political environment. Features include Eight interrelated tenets of Frontline Leadership Strategies for supporting faculty, staff, students, and the broader community in practices centering racial justice and equity Guidance for dismantling the lies and beliefs that perpetuate inequities Design principles and strategies to cultivate opportunity-rich and robust curriculum, instruction, relationships, and assessment The frontline isn’t always a comfortable place, but it’s where education leaders are needed right now. Lead the fight for truth in your school community and help change history—by putting our nation back on the path to racial justice.

Becoming a Strategic Leader

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Publisher : John Wiley & Sons
ISBN 13 : 1118046579
Total Pages : 288 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Becoming a Strategic Leader by : Richard L. Hughes

Download or read book Becoming a Strategic Leader written by Richard L. Hughes and published by John Wiley & Sons. This book was released on 2011-01-11 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today’s organizations face difficult challenges in order to remain competitive—the quickening pace of change, increasing uncertainty, growing ambiguity, and complexity. To meet these challenges, organizations must broaden the scope of leadership responsibility for strategic leadership and engage more people in the process of leadership. In Becoming a Strategic Leader Rich Hughes and Kate Beatty from the Center for Creative Leadership (CCL) offer executives and managers a handbook for implementing a strategic leadership process that reaches leaders at all levels of organizations. Based on CCL’s successful Developing the Strategic Leader Program, this book outlines the framework of strategic leadership and contains practical suggestions on how to develop the individual, team, and organizational skills needed for institutions to become more adaptable, flexible, and resilient. The authors also show how individual managers can exercise effective strategic leadership through their distinctive and systemic approach—thinking, acting, and influencing.

Developing Supervisors and Team Leaders

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Author :
Publisher : Routledge
ISBN 13 : 1136410686
Total Pages : 387 pages
Book Rating : 4.1/5 (364 download)

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Book Synopsis Developing Supervisors and Team Leaders by : Donald L. Kirkpatrick

Download or read book Developing Supervisors and Team Leaders written by Donald L. Kirkpatrick and published by Routledge. This book was released on 2009-11-03 with total page 387 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leaders and supervisors do not grow on trees; they must be developed. 'Developing Supervisors and Team Leaders' is a practical, how-to guide for creating leaders and supervisors. Spanning topics from determining needs to evaluating performance, it covers all aspects of how to develop the skills, insights, and attitude to lead others. Kirkpatrick demonstrates how to get others to share the same focus, purpose, and efforts toward improving an organization's quality of product or service. From determining needs, planning programs and training to the final evaluation, this book provides knowledge and practical tools for developing successful leaders. Donald Kirkpatrick, Ph.D., Emeritus Professor of the University of Wisconsin, is the author of numerous books and articles on the subject of management and performance.

Front-Line Leadership

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Publisher : John Wiley & Sons
ISBN 13 : 1394240767
Total Pages : 246 pages
Book Rating : 4.3/5 (942 download)

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Book Synopsis Front-Line Leadership by : Patrick Nelson

Download or read book Front-Line Leadership written by Patrick Nelson and published by John Wiley & Sons. This book was released on 2024-07-02 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: Expand your leadership toolkit and help others achieve their full potential with these empowering stories and lessons from the battlefield In Front-Line Leadership: How to Eliminate Complacency and Build All-In Engagement, experienced leader and veteran Patrick Nelson delivers an inspiring and exciting discussion of real-world leadership that changes lives and gets results. Born out of his experience as a paratrooper in the US Army—where he led soldiers during three combat deployments and earned a Bronze Star Medal and Purple Heart—the book will explore first-hand accounts of the author's time in combat that shed light on how you can lead men and women in academic, business, non-profit, military, and governmental settings. The book offers deep insights into developing a growth mindset, service-based leadership, forward-looking accountability, and how to build self-awareness. The stories within make it clear that leadership is not just a position or title, but rather the behaviors that we demonstrate. Additionally, each chapter culminates with a practical takeaway for the reader to challenge themselves daily. You'll also find: Strategies for getting “unstuck” in your personal and professional life Techniques for developing a clear understanding of who you are and what you can bring to an organization as a leader Ways to propel your leadership skills forward by focusing on what you can offer others, instead of what others can give you Perfect for managers, executives, directors, and other business leaders, Front-Line Leadership is also a must-read for active military service members, non-profit professionals, government workers and leaders, athletes, teachers, and anyone else tasked with shaping and encouraging the efforts of others.

Workforce Development

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Author :
Publisher : Springer
ISBN 13 : 9812870687
Total Pages : 374 pages
Book Rating : 4.8/5 (128 download)

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Book Synopsis Workforce Development by : Tom Short

Download or read book Workforce Development written by Tom Short and published by Springer. This book was released on 2014-07-02 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is the second in a series of two volumes that reviews a broad range of strategies and practices undertaken as workplace development activities in a post-global financial crisis period when organisational volatility and survival were foremost in the minds of leaders. Drawing mainly from a wide range of major research projects conducted Australia and with some contributions from international authors, this second book is a compilation of contemporary themes and applications that were developed from individual research projects. During the global financial crisis, the Australian economy out-performed many other developed countries, but it was not immune from international pressures such as global competition, market fluctuations and an increasingly mobile workforce. These issues are reflected in many of the chapters and the combined work will inform readers about the major workforce development challenges facing public and private sector organisations. The book blends relevant literature with rich empirical evidence gathered from large and small organisations and includes application tools developed by researchers who are experts in their field. This book will be of scholarly interest to a broad audience of academics, industry leaders, human resource practitioners and students in adult education, business, psychology and social science disciplines. Moreover, the book will be of interest to education and training professionals, management consultants, and more generally, people who follow the evolution of work and its impact on contemporary society.​

The Founder's Mentality

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Author :
Publisher : Harvard Business Review Press
ISBN 13 : 1633691179
Total Pages : 223 pages
Book Rating : 4.6/5 (336 download)

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Book Synopsis The Founder's Mentality by : Chris Zook

Download or read book The Founder's Mentality written by Chris Zook and published by Harvard Business Review Press. This book was released on 2016-05-17 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Washington Post Bestseller Three Principles for Managing—and Avoiding—the Problems of Growth Why is profitable growth so hard to achieve and sustain? Most executives manage their companies as if the solution to that problem lies in the external environment: find an attractive market, formulate the right strategy, win new customers. But when Bain & Company’s Chris Zook and James Allen, authors of the bestselling Profit from the Core, researched this question, they found that when companies fail to achieve their growth targets, 90 percent of the time the root causes are internal, not external—increasing distance from the front lines, loss of accountability, proliferating processes and bureaucracy, to name only a few. What’s more, companies experience a set of predictable internal crises, at predictable stages, as they grow. Even for healthy companies, these crises, if not managed properly, stifle the ability to grow further—and can actively lead to decline. The key insight from Zook and Allen’s research is that managing these choke points requires a “founder’s mentality”—behaviors typically embodied by a bold, ambitious founder—to restore speed, focus, and connection to customers: • An insurgent’s clear mission and purpose • An unambiguous owner mindset • A relentless obsession with the front line Based on the authors’ decade-long study of companies in more than forty countries, The Founder’s Mentality demonstrates the strong relationship between these three traits in companies of all kinds—not just start-ups—and their ability to sustain performance. Through rich analysis and inspiring examples, this book shows how any leader—not only a founder—can instill and leverage a founder’s mentality throughout their organization and find lasting, profitable growth.

Judgment on the Front Line

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Author :
Publisher : Penguin
ISBN 13 : 1101561718
Total Pages : 277 pages
Book Rating : 4.1/5 (15 download)

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Book Synopsis Judgment on the Front Line by : Chris DeRose

Download or read book Judgment on the Front Line written by Chris DeRose and published by Penguin. This book was released on 2012-10-11 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giving employees more autonomy. Many of those who are willing to try haven't even invested resources in ensuring that-once the shackles are off-front-line employees make good judgments. Tichy and DeRose offer powerful examples of front-line leadership, such as: How Zappos trusts its people to do anything in service of a customer, including providing free product or reimbursing for mistakes How Mayo Clinic of Arizona enabled its nurses to challenge the hierarchy in order to improve patient care