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Front Office Operation A Practical Approach
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Book Synopsis Front Office Operation ( A Practical Approach) by : Dr Sanjeev Kumar Saxena
Download or read book Front Office Operation ( A Practical Approach) written by Dr Sanjeev Kumar Saxena and published by . This book was released on 2020-06-04 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Front Office or the Reception is the show window of the hotel and is the department responsible for the sale of hotel rooms through systematic reservations of hotel rooms, followed by registration and assigning the rooms to the guest. The front office could be called the control centre of the rooms division, providing 24-hour attention towards the handling and service of all guest requirements and needs.The Front Office employees play a vital role in the creation of a positive first and final impression, and the establishment of an on-going rapport with guests. In addition, the front office employees are influential in shaping the city's perception and judgement of the hotel through contact with restaurant patrons and visitors to the hotel. As the front office is the front of the organization, its personnel and staff is under constant observation by guests and visitors. It ensures that the guest arriving at the hotel are received, luggage handled and the formalities of check-in completed.A warm welcome, a smile, courtesy and genuine politeness contributes to a guest's satisfaction. As the front office is the first department that meets the guest, the first impression it creates is a lasting one and is the most crucial.All services and facilities available in the rooms as well as in the hotel are explained to the guests by the front office. The front office is also responsible for communication and for maintaining records of the guests who have stayed in the hotel and also develop a strong and positive working relationship with all other departments to develop an empathy with the problems that they may be encountering. The department is headed by a Front Office Manager/Room Division Manager.
Author :Matthew J. Martin, MD, FACS Publisher :Springer Science & Business Media ISBN 13 :1441960791 Total Pages :536 pages Book Rating :4.4/5 (419 download)
Book Synopsis Front Line Surgery by : Matthew J. Martin, MD, FACS
Download or read book Front Line Surgery written by Matthew J. Martin, MD, FACS and published by Springer Science & Business Media. This book was released on 2010-12-13 with total page 536 pages. Available in PDF, EPUB and Kindle. Book excerpt: Both editors are active duty officers and surgeons in the U.S. Army. Dr. Martin is a fellowship trained trauma surgeon who is currently the Trauma Medical Director at Madigan Army Medical Center. He has served as the Chief of Surgery with the 47th Combat Support Hospital (CSH) in Tikrit, Iraq in 2005 to 2006, and most recently as the Chief of Trauma and General Surgery with the 28th CSH in Baghdad, Iraq in 2007 to 2008. He has published multiple peer-reviewed journal articles and surgical chapters. He presented his latest work analyzing trauma-related deaths in the current war and strategies to reduce them at the 2008 annual meeting of the American College of Surgeons. Dr. Beekley is the former Trauma Medical Director at Madigan Army Medical Center. He has multiple combat deployments to both Iraq and Afghanistan, and has served in a variety of leadership roles with both Forward Surgical Teams (FST) and Combat Support Hospitals (CSH).
Book Synopsis Introduction to Front Office Operations and Administrations in Hospitality Management Diploma Level by : CPA John Kimani
Download or read book Introduction to Front Office Operations and Administrations in Hospitality Management Diploma Level written by CPA John Kimani and published by Finstock Evarsity Publishers. This book was released on 2023-07-09 with total page 105 pages. Available in PDF, EPUB and Kindle. Book excerpt: • Importance of the Front Office in Hospitality and Tourism Industry, Roles, Responsibilities and Key Skills Required for Front Office Staff • Reservation Procedures and Policies, Check-In and Check-Out Procedures and Handling Guest Complaints and Feedback • Verbal and Nonverbal Communication Skills, Effective Listening and Questioning Techniques and Interpersonal Skills and Conflict Resolution • Types of Front Office Technology and Their Uses, Benefits and Challenges of Using Technology and Data Security and Privacy Concerns in Front Office Technology • Roles and Responsibilities of the Housekeeping Staff, Cleaning Procedures and Schedules and Inventory Management and Control • Introduction to Revenue Management, Pricing Strategies for Hotel Rooms and Forecasting Demand and Managing Inventory • Introduction to Sales And Marketing in Hospitality and Tourism Industry, Promoting Hotel Services and Amenities and Managing Online Reputation and Guest Reviews • Career Opportunities in Front Office Operations and Hospitality Industry, Continuing Education and Professional Certification Programs and Importance of Teamwork and Collaboration in Front Office Operations
Book Synopsis Front Office Skills by : Vivienne O'Shannessy
Download or read book Front Office Skills written by Vivienne O'Shannessy and published by . This book was released on 2008-12-29 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A practical guide to front office skills and services in the hospitality industry. Complies with the Hospitality, Tourism and Events Industry Competency Standards"--Provided by publisher.
Book Synopsis Health Care Information Systems by : Karen A. Wager
Download or read book Health Care Information Systems written by Karen A. Wager and published by John Wiley & Sons. This book was released on 2009-06-24 with total page 769 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Best Selling Text in the Field Updated for the New Era of Health Care IT "This is the most comprehensive and authoritative book available for the field today." —Mark L. Diana, PhD, assistant professor and MHA program director, School of Public Health and Tropical Medicine, Tulane University "With health care information technology now in the national policy spotlight, this book should be required reading for every health care administrator and student." —Mark Leavitt, MD, PhD, chairman, Certification Commission for Healthcare Information Technology "The book provides an excellent overview of foundational principles and practical strategies—a valuable reference for health administration and health informatics students and professionals." —Eta S. Berner, EdD, professor, Department of Health Services Administration, University of Alabama, Birmingham "The authors skillfully provide the tools necessary to facilitate movement from a paper-based to an electronic health record environment while championing the importance of managing in such an environment." — Melanie S. Brodnik, PhD, director and associate professor, School of Allied Medical Professions, Ohio State University "Deploying health care information technology today is like navigating whitewater in the midst of a raging storm. Leveraging investments while introducing significant change is no easy task. It requires focused attention, a spirit of collaboration, and a willingness to learn from others. This book is written for the IT leader who is willing to tackle these challenges." —Stephanie Reel, CIO and vice provost for Information Technologies, Johns Hopkins University
Book Synopsis A Practical Introduction to Enterprise Network and Security Management by : Bongsik Shin
Download or read book A Practical Introduction to Enterprise Network and Security Management written by Bongsik Shin and published by CRC Press. This book was released on 2021-07-21 with total page 445 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Practical Introduction to Enterprise Network and Security Management, Second Edition, provides a balanced understanding of introductory and advanced subjects in both computer networking and cybersecurity. Although much of the focus is on technical concepts, managerial issues related to enterprise network and security planning and design are explained from a practitioner’s perspective. Because of the critical importance of cybersecurity in today’s enterprise networks, security-related issues are explained throughout the book, and four chapters are dedicated to fundamental knowledge. Challenging concepts are explained so readers can follow through with careful reading. This book is written for those who are self-studying or studying information systems or computer science in a classroom setting. If used for a course, it has enough material for a semester or a quarter. FEATURES Provides both theoretical and practical hands-on knowledge and learning experiences for computer networking and cybersecurity Offers a solid knowledge base for those preparing for certificate tests, such as CompTIA and CISSP Takes advantage of actual cases, examples, industry products, and services so students can relate concepts and theories to practice Explains subjects in a systematic and practical manner to facilitate understanding Includes practical exercise questions that can be individual or group assignments within or without a classroom Contains several information-rich screenshots, figures, and tables carefully constructed to solidify concepts and enhance visual learning The text is designed for students studying information systems or computer science for the first time. As a textbook, this book includes hands-on assignments based on the Packet Tracer program, an excellent network design and simulation tool from Cisco. Instructor materials also are provided, including PowerPoint slides, solutions for exercise questions, and additional chapter questions from which to build tests.
Book Synopsis Occupational Ergonomics by : Theresa Stack
Download or read book Occupational Ergonomics written by Theresa Stack and published by John Wiley & Sons. This book was released on 2016-05-02 with total page 562 pages. Available in PDF, EPUB and Kindle. Book excerpt: The approach to the book is analogous to a toolkit. The user will open the book and locate the tool that best fits the ergonomic assessment task he/she is performing. The chapters of the book progress from the concept of ergonomics, through the various assessment techniques, and into the more complex techniques. In addition to discussing the techniques, this book presents them in a form that the readers can readily adapt to their particular situation. Each chapter, where applicable, presents the technique discussed in that chapter and demonstrates how it is used. The supporting material at the end of each chapter contains exercises, case studies and review questions. The case study section of the book presents how to use techniques to analyze a range of workplace scenarios. Topics include: The Basics of Ergonomics; Anthropometry; Office Ergonomics; Administrative Controls; Biomechanics; Hand Tools; Vibration; Workstation Design; Manual Material Handling; Job Requirements and Physical Demands Survey; Ergonomic Survey Tools; Work-related Musculoskeletal Disorders; How to Conduct an Ergonomics Assessment; and Case Studies
Book Synopsis Practical Approach To Xva, A: The Evolution Of Derivatives Valuation After The Financial Crisis by : Osamu Tsuchiya
Download or read book Practical Approach To Xva, A: The Evolution Of Derivatives Valuation After The Financial Crisis written by Osamu Tsuchiya and published by World Scientific. This book was released on 2019-05-16 with total page 340 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 2008 financial crisis shook the financial derivatives market to its core, revealing a failure to fully price the cost of doing business then. As a response to this, and to cope with regulatory demands for massively increased capital and other measures with funding cost, the pre-2008 concept of Credit Valuation Adjustment (CVA) has evolved into the far more complex hybrid Cross Valuation Adjustment (XVA).This book presents a clear and concise framework and provides key considerations for the computation of myriad adjustments to the price of financial derivatives, to fully reflect costs. XVA has been of great interest recently due to heavy funding costs (FVA), initial margin (MVA) and capital requirements (KVA) required to sustain a derivatives business since 2008, in addition to the traditional concepts of cost from counterparty default or credit deterioration (CVA), and its mirror image - the cost of one own's default (DVA).The book takes a practitioner's perspective on the above concepts, and then provides a framework to implement such adjustments in practice. Models are presented too, taking note of what is computationally feasible in light of portfolios typical of investment banks, and the different instruments associated with these portfolios.
Book Synopsis A Practical Approach to Special Education Administration by : James B. Earley
Download or read book A Practical Approach to Special Education Administration written by James B. Earley and published by Corwin Press. This book was released on 2022-06-21 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The goal of the authors is to share what they have learned as veteran special education administrators to assist those in the job or looking to move into the job. The comprehensiveness and complexities of the position can be and are at times overwhelming. Throughout their careers the authors made mistakes, and this book with its short chapters and conversational tone provides insight into decision-making and relationship-building. Included are tips like face-to-face interactions and classroom visitations are essential in assisting staff, students, and building principals; and topics such as the importance of parents in the process, the significance of confidentiality, due process, program development, and working with advocates. This book is a critical tool in the special education administrator's box, and provides practical and friendly advice for a difficult job"--
Book Synopsis A Practical Approach to Water Conservation for Commercial and Industrial Facilities by : Mohan Seneviratne
Download or read book A Practical Approach to Water Conservation for Commercial and Industrial Facilities written by Mohan Seneviratne and published by Elsevier. This book was released on 2007-07-11 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: Industry and commerce use vast amounts of water and in some parts of the world water is becoming a scarce commodity. We need to take more care in our future use of water, and this book is a 'best practice' manual for industrial and commercial users world-wide. It offers a practical account of the measures which can be taken to re-educate industrial and commercial users in the techniques of water saving and re-use anywhere in the world. The principles are covered in detail and supported by examples from specific industries and commercial operations. Author Mohan Seneviratne is Manager of Sydney Water's 'Every Drop Counts Business Program', which won the prestigious 2006 Stockholm Industry Water Award in recognition of how the utility is working in partnership with business, industry and government to help ensure the long-term sustainability of Sydney's water supply.* The first book to cover water conservation for industrial users from processing plants to pubs and clubs* Provides practical advice on implementing water conservation for users in various industry sectors* Written by a practicing water conservation consultant
Book Synopsis Practical Guide to Operations Management by : Eng. Yasir I. Kashgari
Download or read book Practical Guide to Operations Management written by Eng. Yasir I. Kashgari and published by Lulu.com. This book was released on 2018-08-23 with total page 592 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical Guide To Operations Management This book discusses the practical and useful methods for operations management. It describes the ways the managers and employees need to accomplish their work. It discusses the administration, planning, strategy methods for the operations management. The book shows the operational environmental effects and causes. Operations project management is discussed with its trends, planning, implementation and leading. It focuses on the operational management of a firm or corporation. A discussion of the products and services of this operational management is accomplished. The Total quality management is described with the ISO 9000 and the operations financial management. The book could be unique because it could be a guide for managers and employees with practical consideration in how to make the job done, in operations fields. It concern in practical methods and procedures that could be followed, with some theoretical principals for general and operations management.
Book Synopsis A Practical Guide to CRM by : Janice Reynolds
Download or read book A Practical Guide to CRM written by Janice Reynolds and published by CRC Press. This book was released on 2002-02-05 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's global economy the customer has more and better choices than ever before, bringing on one of the biggest challenges the business community faces today - customer loyalty and retention. To thrive in today's customer-driven economy a company need
Book Synopsis Occupational Health and Safety Management by : Charles D. Reese
Download or read book Occupational Health and Safety Management written by Charles D. Reese and published by CRC Press. This book was released on 2008-10-24 with total page 538 pages. Available in PDF, EPUB and Kindle. Book excerpt: Developed to provide safety and health students with an understanding of the how-tos of implementing an occupational safety and health initiative, the first edition of Occupational Health and Safety Management soon became a blueprint for occupational safety and health management for the smallest- to the largest-sized companies. Competently followin
Book Synopsis Practice Management by : Christian Rainer
Download or read book Practice Management written by Christian Rainer and published by . This book was released on 2019-05-14 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book describes the steps to opening day of a medical office practice. First, the basics, such as financing, rent, coding, hiring, contracting, records, malpractice insurance. Then, business strategies and more complex issues, such as money management and the influence of outside factors. A chapter deals with typical business encounters for the private practitioner. Finally buying a practice, health care reform and more.
Book Synopsis Hotel Management and Operations by : Denney G. Rutherford
Download or read book Hotel Management and Operations written by Denney G. Rutherford and published by John Wiley & Sons Incorporated. This book was released on 1990 with total page 381 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides a broad range of research and commentary on issues in the management of modern hotel departments for students. Covers changes in the industry reflecting the economy, organizational design, interdepartmental conflict in hotels, food and beverages, entertainment, front office management, marketing, financial control, and managing human resources. Includes numerous examples and case histories. Annotation copyright by Book News, Inc., Portland, OR
Book Synopsis A Practical Guide to Guest House Management by : Deseré Kokt
Download or read book A Practical Guide to Guest House Management written by Deseré Kokt and published by UJ Press. This book was released on 2013-01-01 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: Guest houses attract both local and international tourists and aim at providing them with a taste of local food and hospitality. This creates job opportunities and revenue for local regions. As the successful managing and running of a guest house has its own set of challenges, the intention of this book is to provide a practical guide to assist both guest house owners and managers in managing their establishments effectively. The book is divided into seven themes: the law, management principles, financial management, marketing, accommodation and front office management, planning the breakfast menu, and intercultural differences.
Book Synopsis Daily Graphic by : Yaw Boadu-Ayeboafoh
Download or read book Daily Graphic written by Yaw Boadu-Ayeboafoh and published by Graphic Communications Group. This book was released on 2006-10-24 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt:
