From Challenging Culture To Challenged Culture

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The Challenge Culture

Author : Nigel Travis
Publisher : Hachette UK
ISBN 13 : 1541762150
Total Pages : 270 pages
Book Rating : 4.5/5 (417 download)

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Book Synopsis The Challenge Culture by : Nigel Travis

Download or read book The Challenge Culture written by Nigel Travis and published by Hachette UK. This book was released on 2018-09-18 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: The executive chairman and former CEO of Dunkin' Donuts and Baskin Robbins reflects on the unique, results-oriented discipline he's developed over decades of leadership, which provides a blueprint for any organization to achieve prosperity. We live in an era in which successful organizations can fail in a flash. But they can cope with change and thrive by creating a culture that supports positive pushback: questioning everything without disrespecting anyone. Nigel Travis has forty years of experience as a leader in large and successful organizations, as well as those facing existential crisis-such as Blockbuster as it dawdled in the face of the Netflix challenge. In his ten years as CEO and chairman of Dunkin' Brands, Travis fine-tuned his ideas about the challenge culture and perfected the practices required to build it. He argues that the best way for organizations to succeed in today's environment is to embrace challenge and encourage pushback. Everyone-from the new recruit to the senior leader-must be given the freedom to speak up and question the status quo, must learn how to talk in a civil way about difficult issues, and should be encouraged to debate strategies and tactics-although always in the spirit of shared purpose. How else will new ideas emerge? How else can organizations steadily improve? Through colorful storytelling, with many examples from his own career-including his leadership in turning around the fear-ridden culture of the London-based Leyton Orient Football Club, of which he is part owner-Travis shows how to establish a culture that welcomes challenge, achieves exceptional results, and ensures a prosperous future.

I'll Be Back

Author : Shep Hyken
Publisher : Sound Wisdom
ISBN 13 : 1640953027
Total Pages : 217 pages
Book Rating : 4.6/5 (49 download)

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Book Synopsis I'll Be Back by : Shep Hyken

Download or read book I'll Be Back written by Shep Hyken and published by Sound Wisdom. This book was released on 2021-09-21 with total page 217 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It’s the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In I’ll Be Back you will learn… How to design and create an experience that gets customers to return, again and again The one trackable trend that leaders must monitor every morning The difference between repeat customers and loyal customers How to build the I’ll Be Back culture How delivering an amazing customer experience is within the reach of every organization The two simple words that are the secret to every customer service program Why most “loyalty programs” fail to create customer loyalty How to personalize the customer experience Why setting up or expanding self-service and digital customer service choices are is a must, not an option Ten loyalty killers that can terminate your relationship with your customers And much more! This book includes the must-have tools, tactics and strategies you need to get your customers to say, “I’ll be back!”

Transforming Culture

Author : Sherwood G. Lingenfelter
Publisher : Baker Academic
ISBN 13 : 0801021782
Total Pages : 192 pages
Book Rating : 4.8/5 (1 download)

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Book Synopsis Transforming Culture by : Sherwood G. Lingenfelter

Download or read book Transforming Culture written by Sherwood G. Lingenfelter and published by Baker Academic. This book was released on 1998-11 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lingenfelter sets out a model for understanding the workings of a society and then applies this model to conflicts missionaries and nationals often face over economic and social issues. He makes the second edition more accessible than the first by clarifying concepts, adding case studies, and reducing the book's length. October '98 publication date.

Confronting the Challenges of Participatory Culture

Author : Henry Jenkins
Publisher : MIT Press
ISBN 13 : 0262513625
Total Pages : 146 pages
Book Rating : 4.2/5 (625 download)

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Book Synopsis Confronting the Challenges of Participatory Culture by : Henry Jenkins

Download or read book Confronting the Challenges of Participatory Culture written by Henry Jenkins and published by MIT Press. This book was released on 2009-06-05 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many teens today who use the Internet are actively involved in participatory cultures—joining online communities (Facebook, message boards, game clans), producing creative work in new forms (digital sampling, modding, fan videomaking, fan fiction), working in teams to complete tasks and develop new knowledge (as in Wikipedia), and shaping the flow of media (as in blogging or podcasting). A growing body of scholarship suggests potential benefits of these activities, including opportunities for peer-to-peer learning, development of skills useful in the modern workplace, and a more empowered conception of citizenship. Some argue that young people pick up these key skills and competencies on their own by interacting with popular culture; but the problems of unequal access, lack of media transparency, and the breakdown of traditional forms of socialization and professional training suggest a role for policy and pedagogical intervention. This report aims to shift the conversation about the "digital divide" from questions about access to technology to questions about access to opportunities for involvement in participatory culture and how to provide all young people with the chance to develop the cultural competencies and social skills needed. Fostering these skills, the authors argue, requires a systemic approach to media education; schools, afterschool programs, and parents all have distinctive roles to play. The John D. and Catherine T. MacArthur Foundation Reports on Digital Media and Learning

Never Saw It Coming

Author : Karen A. Cerulo
Publisher : University of Chicago Press
ISBN 13 : 0226100294
Total Pages : 691 pages
Book Rating : 4.2/5 (261 download)

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Book Synopsis Never Saw It Coming by : Karen A. Cerulo

Download or read book Never Saw It Coming written by Karen A. Cerulo and published by University of Chicago Press. This book was released on 2008-09-15 with total page 691 pages. Available in PDF, EPUB and Kindle. Book excerpt: People—especially Americans—are by and large optimists. They're much better at imagining best-case scenarios (I could win the lottery!) than worst-case scenarios (A hurricane could destroy my neighborhood!). This is true not just of their approach to imagining the future, but of their memories as well: people are better able to describe the best moments of their lives than they are the worst. Though there are psychological reasons for this phenomenon, Karen A.Cerulo, in Never Saw It Coming, considers instead the role of society in fostering this attitude. What kinds of communities develop this pattern of thought, which do not, and what does that say about human ability to evaluate possible outcomes of decisions and events? Cerulo takes readers to diverse realms of experience, including intimate family relationships, key transitions in our lives, the places we work and play, and the boardrooms of organizations and bureaucracies. Using interviews, surveys, artistic and fictional accounts, media reports, historical data, and official records, she illuminates one of the most common, yet least studied, of human traits—a blatant disregard for worst-case scenarios. Never Saw It Coming, therefore, will be crucial to anyone who wants to understand human attempts to picture or plan the future. “In Never Saw It Coming, Karen Cerulo argues that in American society there is a ‘positive symmetry,’ a tendency to focus on and exaggerate the best, the winner, the most optimistic outcome and outlook. Thus, the conceptions of the worst are underdeveloped and elided. Naturally, as she masterfully outlines, there are dramatic consequences to this characterological inability to imagine and prepare for the worst, as the failure to heed memos leading up to both the 9/11 and NASA Challenger disasters, for instance, so painfully reminded us.”--Robin Wagner-Pacifici, Swarthmore College “Katrina, 9/11, and the War in Iraq—all demonstrate the costliness of failing to anticipate worst-case scenarios. Never Saw It Coming explains why it is so hard to do so: adaptive behavior hard-wired into human cognition is complemented and reinforced by cultural practices, which are in turn institutionalized in the rules and structures of formal organizations. But Karen Cerulo doesn’t just diagnose the problem; she uses case studies of settings in which people effectively anticipate and deal with potential disaster to describe structural solutions to the chronic dilemmas she describes so well. Never Saw It Coming is a powerful contribution to the emerging fields of cognitive and moral sociology.”--Paul DiMaggio, Princeton University

Deep Culture

Author : Joseph Shaules
Publisher : Multilingual Matters
ISBN 13 : 1847690165
Total Pages : 275 pages
Book Rating : 4.8/5 (476 download)

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Book Synopsis Deep Culture by : Joseph Shaules

Download or read book Deep Culture written by Joseph Shaules and published by Multilingual Matters. This book was released on 2007-01-01 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a straightforward guide to understanding the hidden cultural challenges of adapting to life abroad. Combining intercultural theory with the lived experiences of sojourners, it reviews key concepts, introduces a cultural learning model, explains hidden barriers to intercultural sensitivity, and brings clarity to debates about globalization and cultural difference. This is an essential resource for sojourners and educators. It presents a clear model for understanding intercultural adaptation. It uses sojourners' experiences to illustrate intercultural learning.

Globalized E-Learning Cultural Challenges

Author : Edmundson, Andrea
Publisher : IGI Global
ISBN 13 : 1599043033
Total Pages : 374 pages
Book Rating : 4.5/5 (99 download)

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Book Synopsis Globalized E-Learning Cultural Challenges by : Edmundson, Andrea

Download or read book Globalized E-Learning Cultural Challenges written by Edmundson, Andrea and published by IGI Global. This book was released on 2006-07-31 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book's purpose is to inform educators and instructional designers of issues and cultural misunderstandings that could hinder the effective transfer of knowledge when e-learning is exported to other cultures. Addressing these cultural challenges will enhance the effectiveness of e-learning, thereby supporting the societal benefits of increased access to education at a global level"--Provided by publisher.

Cross-Cultural Communication: Concepts, Cases and Challenges

Author :
Publisher : Cambria Press
ISBN 13 : 1621969487
Total Pages : 150 pages
Book Rating : 4.6/5 (219 download)

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Book Synopsis Cross-Cultural Communication: Concepts, Cases and Challenges by :

Download or read book Cross-Cultural Communication: Concepts, Cases and Challenges written by and published by Cambria Press. This book was released on with total page 150 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Culture in Global Businesses

Author : Bharat S. Thakkar
Publisher : Springer Nature
ISBN 13 : 3030602966
Total Pages : 280 pages
Book Rating : 4.0/5 (36 download)

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Book Synopsis Culture in Global Businesses by : Bharat S. Thakkar

Download or read book Culture in Global Businesses written by Bharat S. Thakkar and published by Springer Nature. This book was released on 2020-12-21 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers research geared toward understanding culture and its influence on the success of global businesses. Divided into two parts that look at the leveraging culture cultural diversity from an organizational as well as national perspective, the chapters investigate the effects of technology on culture, the role of leadership in corporate culture, and communicating and managing change across cultures. The book emphasizes that embracing cultural and subcultural differences alongside instilling organizational culture are the keys to successful modern business. With contributions from authors from academic as well as professional backgrounds, this book will serve as a valuable resource to researchers interested in cultural studies generally as well as those studying the importance of culture to managing modern organizations.

Radical Candor

Author : Kim Malone Scott
Publisher : Macmillan
ISBN 13 : 1760553026
Total Pages : 375 pages
Book Rating : 4.7/5 (65 download)

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Book Synopsis Radical Candor by : Kim Malone Scott

Download or read book Radical Candor written by Kim Malone Scott and published by Macmillan. This book was released on 2017-03-28 with total page 375 pages. Available in PDF, EPUB and Kindle. Book excerpt: Radical Candor is the sweet spot between managers who are obnoxiously aggressive on the one side and ruinously empathetic on the other. It is about providing guidance, which involves a mix of praise as well as criticism, delivered to produce better results and help employees develop their skills and boundaries of success. Great bosses have a strong relationship with their employees, and Kim Scott Malone has identified three simple principles for building better relationships with your employees: make it personal, get stuff done, and understand why it matters. Radical Candor offers a guide to those bewildered or exhausted by management, written for bosses and those who manage bosses. Drawing on years of first-hand experience, and distilled clearly to give actionable lessons to the reader, Radical Candor shows how to be successful while retaining your integrity and humanity. Radical Candor is the perfect handbook for those who are looking to find meaning in their job and create an environment where people both love their work, their colleagues and are motivated to strive to ever greater success.

Necessary Wisdom

Author : Charles M. Johnston
Publisher : Charles Johnston
ISBN 13 : 9780890876503
Total Pages : 276 pages
Book Rating : 4.8/5 (765 download)

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Book Synopsis Necessary Wisdom by : Charles M. Johnston

Download or read book Necessary Wisdom written by Charles M. Johnston and published by Charles Johnston. This book was released on 1991 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Engaging Cultural Differences

Author : Richard A., Shweder
Publisher : Russell Sage Foundation
ISBN 13 : 1610445007
Total Pages : 504 pages
Book Rating : 4.6/5 (14 download)

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Book Synopsis Engaging Cultural Differences by : Richard A., Shweder

Download or read book Engaging Cultural Differences written by Richard A., Shweder and published by Russell Sage Foundation. This book was released on 2002-06-27 with total page 504 pages. Available in PDF, EPUB and Kindle. Book excerpt: Liberal democracies are based on principles of inclusion and tolerance. But how does the principle of tolerance work in practice in countries such as Germany, France, India, South Africa, and the United States, where an increasingly wide range of cultural groups holds often contradictory beliefs about appropriate social and family life practices? As these democracies expand to include peoples of vastly different cultural backgrounds, the limits of tolerance are being tested as never before. Engaging Cultural Differences explores how liberal democracies respond socially and legally to differences in the cultural and religious practices of their minority groups. Building on such examples, the contributors examine the role of tolerance in practical encounters between state officials and immigrants, and between members of longstanding majority groups and increasing numbers of minority groups. The volume also considers the theoretical implications of expanding the realm of tolerance. Some contributors are reluctant to broaden the scope of tolerance, while others insist that the notion of "tolerance" is itself potentially confining and demeaning and that modern nations should aspire to celebrate cultural differences. Coming to terms with ethnic diversity and cultural differences has become a major public policy concern in contemporary liberal democracies, as they struggle to adjust to burgeoning immigrant populations. Engaging Cultural Differences provides a compelling examination of the challenges of multiculturalism and reveals a deep understanding of the challenges democracies face as they seek to accommodate their citizens' diverse beliefs and practices.

The Challenges of Cultural Psychology

Author : Gordana Jovanovi?
Publisher : Routledge
ISBN 13 : 1317195930
Total Pages : 438 pages
Book Rating : 4.3/5 (171 download)

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Book Synopsis The Challenges of Cultural Psychology by : Gordana Jovanovi?

Download or read book The Challenges of Cultural Psychology written by Gordana Jovanovi? and published by Routledge. This book was released on 2018-09-28 with total page 438 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book considers cultural psychology from historical, theoretical, and epistemological perspectives, building an understanding of cultural psychology as a human science and moving beyond the nature-culture dichotomy. The unique collection of chapters seeks to advance the field of cultural psychology by reviving its historical legacies and arguing for its social responsibility in future historical developments. It considers European legacies for cultural psychology as developed by leading figures such as Giambattista Vico, Wilhelm Wundt, Wilhelm Dilthey, and Ernst Cassirer in order to provide insights into a long tradition of thinking from a cultural psychology perspective. The book discusses historical pathways in the rise and repression of cultural psychology and its different historical forms, arguing for the necessity of decolonizing psychology, securing a place for culture in it, and developing an epistemology suited to humankind’s meaning-making processes in mutual shaping of psyche and culture. It provides an integrative and historical understanding of the subject and uses the diversity and heterogeneity within the field to offer critical reflections on its achievements. The thoroughly international group of contributors brings diverse analyses of self, body, emotions, culture, and society and considers the future of cultural psychology. The volume is a stimulating read for scholars and students of cultural and theoretical psychology and related areas including philosophy, anthropology, and history.

Faith Challenges Culture

Author : Paul O'Callaghan
Publisher : Rowman & Littlefield
ISBN 13 : 179364019X
Total Pages : 143 pages
Book Rating : 4.7/5 (936 download)

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Book Synopsis Faith Challenges Culture by : Paul O'Callaghan

Download or read book Faith Challenges Culture written by Paul O'Callaghan and published by Rowman & Littlefield. This book was released on 2021-10-25 with total page 143 pages. Available in PDF, EPUB and Kindle. Book excerpt: The modern culture we live off and take for granted is an elevated, sophisticated one, containing a great variety of precious anthropological insights and strengths, with a surprising adaptability and openness to absorb, to clarify and to unite. However, in the present moment it comes across, in many cases, as a culture detached from the faith that gave life to it in the first place, and without which it may simply not survive. In fact it has become, of late, a fragile culture, a culture less and less capable of adapting and absorbing and uniting. This may be seen in the way many aspects of modern culture and public life have fallen into a pathology of rationalism, individualism, inequality, discord, ingratitude. This may be seen in our attempt to live in isolation from our fellow humans, unwilling to recognize the world we live in and the privileges we enjoy as God’s gifts. Faith Challenges Culture: A Reflection of the Dynamics of Modernity describes the process in two directions: how culture challenges faith to provide answers that have not been previously given, and how faith challenges culture not only by showing modern culture’s fragility and ambivalence, but also by posing new questions.

The Challenge Culture

Author : Nigel Travis
Publisher : PublicAffairs
ISBN 13 : 1541762150
Total Pages : pages
Book Rating : 4.5/5 (417 download)

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Book Synopsis The Challenge Culture by : Nigel Travis

Download or read book The Challenge Culture written by Nigel Travis and published by PublicAffairs. This book was released on 2018-09-18 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The executive chairman and former CEO of Dunkin' Donuts and Baskin Robbins reflects on the unique, results-oriented discipline he's developed over decades of leadership, which provides a blueprint for any organization to achieve prosperity. We live in an era in which successful organizations can fail in a flash. But they can cope with change and thrive by creating a culture that supports positive pushback: questioning everything without disrespecting anyone. Nigel Travis has forty years of experience as a leader in large and successful organizations, as well as those facing existential crisis-such as Blockbuster as it dawdled in the face of the Netflix challenge. In his ten years as CEO and chairman of Dunkin' Brands, Travis fine-tuned his ideas about the challenge culture and perfected the practices required to build it. He argues that the best way for organizations to succeed in today's environment is to embrace challenge and encourage pushback. Everyone-from the new recruit to the senior leader-must be given the freedom to speak up and question the status quo, must learn how to talk in a civil way about difficult issues, and should be encouraged to debate strategies and tactics-although always in the spirit of shared purpose. How else will new ideas emerge? How else can organizations steadily improve? Through colorful storytelling, with many examples from his own career-including his leadership in turning around the fear-ridden culture of the London-based Leyton Orient Football Club, of which he is part owner-Travis shows how to establish a culture that welcomes challenge, achieves exceptional results, and ensures a prosperous future.

Cultural Heritage and the Challenge of Sustainability

Author : Diane Barthel-Bouchier
Publisher : Routledge
ISBN 13 : 1315431033
Total Pages : 235 pages
Book Rating : 4.3/5 (154 download)

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Book Synopsis Cultural Heritage and the Challenge of Sustainability by : Diane Barthel-Bouchier

Download or read book Cultural Heritage and the Challenge of Sustainability written by Diane Barthel-Bouchier and published by Routledge. This book was released on 2016-06-16 with total page 235 pages. Available in PDF, EPUB and Kindle. Book excerpt: For cultural and heritage institutions around the world, sustainability is the major challenge of the twenty-first century. In the first major work to analyze this critical issue, Barthel-Bouchier argues that programmatic commitments to sustainability arose both from direct environmental threats to tangible and intangible heritage, and from social and economic contradictions as heritage developed into a truly global organizational field. Drawing on extensive fieldwork and interviews over many years, as well as detailed coverage of primary documents and secondary literature, she examines key international organizations including UNESCO, ICOMOS, and the World Monuments Fund, and national trust organizations of Great Britain, the United States, and Australia, and many others. This wide-ranging study establishes a foundation for critical analysis and programmatic advances as heritage professionals encounter the growing challenge of sustainability.

Cultural Evolution

Author : Tim Lewens
Publisher : Oxford University Press, USA
ISBN 13 : 0199674183
Total Pages : 216 pages
Book Rating : 4.1/5 (996 download)

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Book Synopsis Cultural Evolution by : Tim Lewens

Download or read book Cultural Evolution written by Tim Lewens and published by Oxford University Press, USA. This book was released on 2015 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: This title exposes and evaluates a set of conceptual disputes concerning what we might mean by culture, and how we should go about accounting for it. Its particular focus is a set of evolutionary approaches to the genesis of the human capacity for culture, to subsequent cultural change, and to the ways in which genetic and cultural change interact, or 'co-evolve'. The book as a whole argues that there is little realistic hope that the social sciences might become unified around an evolutionary synthesis. Instead the defence of evolutionary approaches to culture must be more modest in scope