Forecast Evaluation In Call Centers

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Dynamic Linear Models with R

Author : Giovanni Petris
Publisher : Springer Science & Business Media
ISBN 13 : 0387772383
Total Pages : 258 pages
Book Rating : 4.3/5 (877 download)

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Book Synopsis Dynamic Linear Models with R by : Giovanni Petris

Download or read book Dynamic Linear Models with R written by Giovanni Petris and published by Springer Science & Business Media. This book was released on 2009-06-12 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: State space models have gained tremendous popularity in recent years in as disparate fields as engineering, economics, genetics and ecology. After a detailed introduction to general state space models, this book focuses on dynamic linear models, emphasizing their Bayesian analysis. Whenever possible it is shown how to compute estimates and forecasts in closed form; for more complex models, simulation techniques are used. A final chapter covers modern sequential Monte Carlo algorithms. The book illustrates all the fundamental steps needed to use dynamic linear models in practice, using R. Many detailed examples based on real data sets are provided to show how to set up a specific model, estimate its parameters, and use it for forecasting. All the code used in the book is available online. No prior knowledge of Bayesian statistics or time series analysis is required, although familiarity with basic statistics and R is assumed.

Call Center Optimization

Author : Ger Koole
Publisher : Lulu.com
ISBN 13 : 9082017903
Total Pages : 159 pages
Book Rating : 4.0/5 (82 download)

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Book Synopsis Call Center Optimization by : Ger Koole

Download or read book Call Center Optimization written by Ger Koole and published by Lulu.com. This book was released on 2013 with total page 159 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels. It does so without going into the mathematics, but by focusing on understanding its consequences. This way the reader will get familiar with workload forecasting, the Erlang formulas, simulation, and so forth, and learn how to improve call center performance using it. The book is primarily meant for call center professionals involved in planning and business analytics, but also call center managers and researchers will find it useful. There is an accompanying website which contains several online calculators.

Advances in Service Science

Author : Hui Yang
Publisher : Springer
ISBN 13 : 3030047261
Total Pages : 293 pages
Book Rating : 4.0/5 (3 download)

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Book Synopsis Advances in Service Science by : Hui Yang

Download or read book Advances in Service Science written by Hui Yang and published by Springer. This book was released on 2018-12-28 with total page 293 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume offers the state-of-the-art research and developments in service science and related research, education and practice areas. It showcases emerging technology and applications in fields including healthcare, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users' both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume highlight ways to approach such technical challenges in service science and are based on submissions from the 2018 INFORMS International Conference on Service Science.

Performance Analysis and Optimization of Inbound Call Centers

Author : Raik Stolletz
Publisher : Springer Science & Business Media
ISBN 13 : 9783540008125
Total Pages : 236 pages
Book Rating : 4.0/5 (81 download)

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Book Synopsis Performance Analysis and Optimization of Inbound Call Centers by : Raik Stolletz

Download or read book Performance Analysis and Optimization of Inbound Call Centers written by Raik Stolletz and published by Springer Science & Business Media. This book was released on 2003-04-17 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: The focus of this book is on the management of inbound call centers. Based on technical performance measures this book develops economic performance measures for different classes of telephone service numbers. Both the numbers of agents and the number of offered phones lines are decision variables in the operational personnel planning process. Since call arrivals as well as call-handling times are random in inbound call centers, this book concentrates on performance analysis and optimization using queueing models. These models may differ with respect to several features, for example, the number of customer classes, the number of differently trained agent groups, the limitation of the waiting room, or the customer's impatience. This book describes mathematical methods and algorithms to relate these decision variables to technical as well as economic performance measures.

Advice from a Call Center Geek

Author : Thomas Laird
Publisher :
ISBN 13 : 9780692179758
Total Pages : 90 pages
Book Rating : 4.1/5 (797 download)

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Book Synopsis Advice from a Call Center Geek by : Thomas Laird

Download or read book Advice from a Call Center Geek written by Thomas Laird and published by . This book was released on 2018-08-21 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Advice from a Call Center Geek: Rethinking Call Center Operations is a field manual for the 21st century contact center. Practical, poignant, and funny, Tom dishes out amazing real-world advice that has made his organization successful. From culture to education to incentives, Tom addresses the key areas to make your contact center world-class!"Paul HerdmanHead of Customer ExperienceNICE inContactAdvice From a Call Center Geek takes a look at a new way of running today's high end contact center. Tom Laird, the CEO of award winning Expivia Interaction Marketing, 600 seat BPO call center guides you through the process of developing a world class operation.This book will take you through the process of evaluating and changing your call center's culture, how to look beyond a resume to hire the "right" associates and show you how to educate for quality while maintaining high level management. Advice from a Call Center Geek will make you rethink how the call center manager of today should be looking at running their call center.

Forecasting Call Volumes in Call Centers

Author : Angela W. Mak
Publisher :
ISBN 13 :
Total Pages : 98 pages
Book Rating : 4.E/5 ( download)

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Book Synopsis Forecasting Call Volumes in Call Centers by : Angela W. Mak

Download or read book Forecasting Call Volumes in Call Centers written by Angela W. Mak and published by . This book was released on 2006 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Evaluation Guide (Windows) for MicroStrategy 9.5

Author : MicroStrategy Product Manuals
Publisher : MicroStrategy, Inc.
ISBN 13 : 1938244699
Total Pages : 373 pages
Book Rating : 4.9/5 (382 download)

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Book Synopsis Evaluation Guide (Windows) for MicroStrategy 9.5 by : MicroStrategy Product Manuals

Download or read book Evaluation Guide (Windows) for MicroStrategy 9.5 written by MicroStrategy Product Manuals and published by MicroStrategy, Inc.. This book was released on 2015-02-01 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Evaluation Guide includes instructions for installing, configuring, and using the MicroStrategy Evaluation Edition. This guide also includes a detailed, step-by-step evaluation process of MicroStrategy features, where you perform reporting with the MicroStrategy Tutorial project and its sample business data.

Sales Forecasting Management

Author : John T. Mentzer
Publisher : SAGE
ISBN 13 : 1452238391
Total Pages : 369 pages
Book Rating : 4.4/5 (522 download)

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Book Synopsis Sales Forecasting Management by : John T. Mentzer

Download or read book Sales Forecasting Management written by John T. Mentzer and published by SAGE. This book was released on 2004-11-23 with total page 369 pages. Available in PDF, EPUB and Kindle. Book excerpt: Incorporating 25 years of sales forecasting management research with more than 400 companies, Sales Forecasting Management, Second Edition is the first text to truly integrate the theory and practice of sales forecasting management. This research includes the personal experiences of John T. Mentzer and Mark A. Moon in advising companies how to improve their sales forecasting management practices. Their program of research includes two major surveys of companies′ sales forecasting practices, a two-year, in-depth study of sales forecasting management practices of 20 major companies, and an ongoing study of how to apply the findings from the two-year study to conducting sales forecasting audits of additional companies. The book provides comprehensive coverage of the techniques and applications of sales forecasting analysis, combined with a managerial focus to give managers and users of the sales forecasting function a clear understanding of the forecasting needs of all business functions. New to This Edition: The author′s well-regarded Multicaster software system demo, previously available on cassette, has been updated and is now available for download from the authors′ Web site New insights on the critical area of qualitative forecasting are presented The results of additional surveys done since the publication of the first edition have been added The discussion of the four dimensions of forecasting management has been significantly enhanced Significant reorganization and updating has been done to strengthen and improve the material for the second edition. Sales Forecasting Management is an ideal text for graduate courses in sales forecasting management. Practitioners in marketing, sales, finance/accounting, production/purchasing, and logistics will also find this easy-to-understand volume essential.

Evaluation Guide (Windows) for MicroStrategy 9. 3. 1

Author : MicroStrategy Product Manuals
Publisher : MicroStrategy
ISBN 13 : 1938244087
Total Pages : 373 pages
Book Rating : 4.9/5 (382 download)

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Book Synopsis Evaluation Guide (Windows) for MicroStrategy 9. 3. 1 by : MicroStrategy Product Manuals

Download or read book Evaluation Guide (Windows) for MicroStrategy 9. 3. 1 written by MicroStrategy Product Manuals and published by MicroStrategy. This book was released on 2013-04-30 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Essentials of Business Process Outsourcing

Author : Thomas N. Duening
Publisher : John Wiley & Sons
ISBN 13 : 0471727121
Total Pages : 242 pages
Book Rating : 4.4/5 (717 download)

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Book Synopsis Essentials of Business Process Outsourcing by : Thomas N. Duening

Download or read book Essentials of Business Process Outsourcing written by Thomas N. Duening and published by John Wiley & Sons. This book was released on 2005-04-15 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies. * Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies. * Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. * Shows managers how a BPO strategy can save the company money and create jobs domestically. * Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences.

Evaluation Guide (Windows) for MicroStrategy 9. 3

Author : MicroStrategy Product Manuals
Publisher : MicroStrategy
ISBN 13 : 1936804786
Total Pages : 338 pages
Book Rating : 4.9/5 (368 download)

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Book Synopsis Evaluation Guide (Windows) for MicroStrategy 9. 3 by : MicroStrategy Product Manuals

Download or read book Evaluation Guide (Windows) for MicroStrategy 9. 3 written by MicroStrategy Product Manuals and published by MicroStrategy. This book was released on 2012-09-30 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Evaluation Guide (Windows) for MicroStrategy Analytics Enterprise

Author : MicroStrategy Product Manuals
Publisher : MicroStrategy, Inc.
ISBN 13 : 1938244370
Total Pages : 372 pages
Book Rating : 4.9/5 (382 download)

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Book Synopsis Evaluation Guide (Windows) for MicroStrategy Analytics Enterprise by : MicroStrategy Product Manuals

Download or read book Evaluation Guide (Windows) for MicroStrategy Analytics Enterprise written by MicroStrategy Product Manuals and published by MicroStrategy, Inc.. This book was released on 2013-10-31 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Evaluation Guide includes instructions for installing, configuring, and using the MicroStrategy Evaluation Edition. This guide also includes a detailed, step-by-step evaluation process of MicroStrategy features, where you perform reporting with the MicroStrategy Tutorial project and its sample business data.

Superforecasting

Author : Philip E. Tetlock
Publisher : Crown
ISBN 13 : 080413670X
Total Pages : 331 pages
Book Rating : 4.8/5 (41 download)

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Book Synopsis Superforecasting by : Philip E. Tetlock

Download or read book Superforecasting written by Philip E. Tetlock and published by Crown. This book was released on 2015-09-29 with total page 331 pages. Available in PDF, EPUB and Kindle. Book excerpt: NEW YORK TIMES BESTSELLER • NAMED ONE OF THE BEST BOOKS OF THE YEAR BY THE ECONOMIST “The most important book on decision making since Daniel Kahneman's Thinking, Fast and Slow.”—Jason Zweig, The Wall Street Journal Everyone would benefit from seeing further into the future, whether buying stocks, crafting policy, launching a new product, or simply planning the week’s meals. Unfortunately, people tend to be terrible forecasters. As Wharton professor Philip Tetlock showed in a landmark 2005 study, even experts’ predictions are only slightly better than chance. However, an important and underreported conclusion of that study was that some experts do have real foresight, and Tetlock has spent the past decade trying to figure out why. What makes some people so good? And can this talent be taught? In Superforecasting, Tetlock and coauthor Dan Gardner offer a masterwork on prediction, drawing on decades of research and the results of a massive, government-funded forecasting tournament. The Good Judgment Project involves tens of thousands of ordinary people—including a Brooklyn filmmaker, a retired pipe installer, and a former ballroom dancer—who set out to forecast global events. Some of the volunteers have turned out to be astonishingly good. They’ve beaten other benchmarks, competitors, and prediction markets. They’ve even beaten the collective judgment of intelligence analysts with access to classified information. They are "superforecasters." In this groundbreaking and accessible book, Tetlock and Gardner show us how we can learn from this elite group. Weaving together stories of forecasting successes (the raid on Osama bin Laden’s compound) and failures (the Bay of Pigs) and interviews with a range of high-level decision makers, from David Petraeus to Robert Rubin, they show that good forecasting doesn’t require powerful computers or arcane methods. It involves gathering evidence from a variety of sources, thinking probabilistically, working in teams, keeping score, and being willing to admit error and change course. Superforecasting offers the first demonstrably effective way to improve our ability to predict the future—whether in business, finance, politics, international affairs, or daily life—and is destined to become a modern classic.

Evaluation Guide: Introduction to MicroStrategy 10

Author : MicroStrategy Product Manuals
Publisher : MicroStrategy, Inc.
ISBN 13 :
Total Pages : 355 pages
Book Rating : 4./5 ( download)

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Book Synopsis Evaluation Guide: Introduction to MicroStrategy 10 by : MicroStrategy Product Manuals

Download or read book Evaluation Guide: Introduction to MicroStrategy 10 written by MicroStrategy Product Manuals and published by MicroStrategy, Inc.. This book was released on 2015-06-04 with total page 355 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Elements of Multivariate Time Series Analysis

Author : Gregory C. Reinsel
Publisher : Springer Science & Business Media
ISBN 13 : 9780387406190
Total Pages : 384 pages
Book Rating : 4.4/5 (61 download)

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Book Synopsis Elements of Multivariate Time Series Analysis by : Gregory C. Reinsel

Download or read book Elements of Multivariate Time Series Analysis written by Gregory C. Reinsel and published by Springer Science & Business Media. This book was released on 2003-10-31 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now available in paperback, this book introduces basic concepts and methods useful in the analysis and modeling of multivariate time series data. It concentrates on the time-domain analysis of multivariate time series, and assumes univariate time series analysis, while covering basic topics such as stationary processes and their covariance matrix structure, vector AR, MA, and ARMA models, forecasting, least squares and maximum likelihood estimation for ARMA models, associated likelihood ratio testing procedures.

Forecasting: principles and practice

Author : Rob J Hyndman
Publisher : OTexts
ISBN 13 : 0987507117
Total Pages : 380 pages
Book Rating : 4.9/5 (875 download)

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Book Synopsis Forecasting: principles and practice by : Rob J Hyndman

Download or read book Forecasting: principles and practice written by Rob J Hyndman and published by OTexts. This book was released on 2018-05-08 with total page 380 pages. Available in PDF, EPUB and Kindle. Book excerpt: Forecasting is required in many situations. Stocking an inventory may require forecasts of demand months in advance. Telecommunication routing requires traffic forecasts a few minutes ahead. Whatever the circumstances or time horizons involved, forecasting is an important aid in effective and efficient planning. This textbook provides a comprehensive introduction to forecasting methods and presents enough information about each method for readers to use them sensibly.

Markov Decision Processes in Practice

Author : Richard J. Boucherie
Publisher : Springer
ISBN 13 : 3319477668
Total Pages : 563 pages
Book Rating : 4.3/5 (194 download)

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Book Synopsis Markov Decision Processes in Practice by : Richard J. Boucherie

Download or read book Markov Decision Processes in Practice written by Richard J. Boucherie and published by Springer. This book was released on 2017-03-10 with total page 563 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents classical Markov Decision Processes (MDP) for real-life applications and optimization. MDP allows users to develop and formally support approximate and simple decision rules, and this book showcases state-of-the-art applications in which MDP was key to the solution approach. The book is divided into six parts. Part 1 is devoted to the state-of-the-art theoretical foundation of MDP, including approximate methods such as policy improvement, successive approximation and infinite state spaces as well as an instructive chapter on Approximate Dynamic Programming. It then continues with five parts of specific and non-exhaustive application areas. Part 2 covers MDP healthcare applications, which includes different screening procedures, appointment scheduling, ambulance scheduling and blood management. Part 3 explores MDP modeling within transportation. This ranges from public to private transportation, from airports and traffic lights to car parking or charging your electric car . Part 4 contains three chapters that illustrates the structure of approximate policies for production or manufacturing structures. In Part 5, communications is highlighted as an important application area for MDP. It includes Gittins indices, down-to-earth call centers and wireless sensor networks. Finally Part 6 is dedicated to financial modeling, offering an instructive review to account for financial portfolios and derivatives under proportional transactional costs. The MDP applications in this book illustrate a variety of both standard and non-standard aspects of MDP modeling and its practical use. This book should appeal to readers for practitioning, academic research and educational purposes, with a background in, among others, operations research, mathematics, computer science, and industrial engineering.