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Finding Training And Keeping Great Service Employees 101
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Book Synopsis Finding, Training, and Keeping Great Service Employees 101 by : Richard D. Ollek
Download or read book Finding, Training, and Keeping Great Service Employees 101 written by Richard D. Ollek and published by AuthorHouse. This book was released on 2009-06-11 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a detailed "how to" book on finding the career minded GREAT employees you need to move your organization forward in a positive manner. Included in the book are samples of --A hiring process manual --An employee policy manual --Sample job descriptions Using the ideas in this book may just save you a lot of blood, sweat, and tears. No theory here, just proven ideas that have WORKED.
Book Synopsis The Do's and Don'ts of Contract Cleaning from One Who Did and Didn't by : Richard D. Ollek CBSE
Download or read book The Do's and Don'ts of Contract Cleaning from One Who Did and Didn't written by Richard D. Ollek CBSE and published by AuthorHouse. This book was released on 2011-05-05 with total page 178 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you are thinking about entering the contract cleaning business, have a young company that may be struggling to get to the next level, or have a mature organization that may need to look at things in a different light, this book is for you. From naming your company to selling your company, this book covers all the bases. Dick takes you through the mistakes he made when starting his company, to the stumbling he did along the way, and how he got up and kept going. Some of his real life stories will amuse while others will make you sit back and take note of how you can make a correction in your company that can save or earn lots of dollars for you. Dick includes ways to approach a banker, attorney, accountant, insurance agent as well as the supplier of your cleaning products and equipment. Doing these things right will put money on your bottom line, doing them wrong may put you out of business in a hurry. Not to be forgotton, he also includes a chapter on preparing your company for sale. Dick sold his company and can provide helpful suggestions on what you need to do and not do to be ready to sell. Dick interjects humor along the way to emphasize some of his mistakes and what he learned from them. You will particularly want to read chapter 18 where he talkes about his favorite sayings and how they affected him. In that same chapter he also talks about actual calls he took from employees calling in to report they would not be at work and how he handled the calls. Last but not least, he provides you his thoughts on how to focus on becoming a leader as well as what he envisons the characteristics of real success are. This book is designed as a working tool. It is written in conversational style and will provide you a true encloypedia for being in the contract cleaning business. Enjoy and learn.
Book Synopsis Finding, Hiring, and Keeping the Best Employees by : Robert Half
Download or read book Finding, Hiring, and Keeping the Best Employees written by Robert Half and published by . This book was released on 1993-11-08 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: The author reveals the enormous changes in society that have transformed the rules for locating and retaining good employees. Examines how global competition, ethical considerations and economic conditions impact on the hiring process. Discusses the significance of salary, promotions, bonuses and motivation in order to keep excellent workers. Features tips for dealing with problem employees including how to spot losers and ``shirkaholics,'' dealing with ``time theft,'' recognizing discontentment and firing responsibly.
Book Synopsis Managing Human Resources by : Randall S. Schuler
Download or read book Managing Human Resources written by Randall S. Schuler and published by South Western Educational Publishing. This book was released on 1998 with total page 836 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book helps readers feel comfortable identifying and dealing with the opportunities and challenges facing human resource management, enabling managers to view the issues and challenges from the viewpoints of the employee, employer, and society.
Download or read book Human Resource Planning written by and published by . This book was released on 2004 with total page 484 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Employee Training and Development by : Raymond A. Noe
Download or read book Employee Training and Development written by Raymond A. Noe and published by . This book was released on 2005 with total page 463 pages. Available in PDF, EPUB and Kindle. Book excerpt: Seeks to find a balance between research and company practices. This text provides students with a background in the fundamentals of training and development - needs assessment, transfer of training, designing a learning environment, methods, and evaluation.
Book Synopsis Powerful Phrases for Effective Customer Service by : Renee Evenson
Download or read book Powerful Phrases for Effective Customer Service written by Renee Evenson and published by AMACOM Div American Mgmt Assn. This book was released on 2012 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach readers how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you'll have the right words as tools at your disposal and the skills to take action and deliver those words effectively. Practical and insightful, Powerful Phrases for Effective Customer Service ensures you'll never again be at a loss for what to say to customers. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you'll not only be capable of overcoming obstacles--you'll strengthen all facets of your customer service.
Download or read book British Education Index written by and published by . This book was released on 1996 with total page 760 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Getting Employees to Fall in Love with Your Company by : Jim Harris
Download or read book Getting Employees to Fall in Love with Your Company written by Jim Harris and published by AMACOM/American Management Association. This book was released on 1996 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: In an unstable, lean-and-mean work world, how can companies ensure employee motivation and enthusiasm without sacrificing productivity and profit? This reader-friendly, hands-on guide offers dozens of action ideas for creating a positive, high-energy workplace. Brief case studies give insight into three exemplary high-performance companies: Home Depot, "The St. Petersburg Times", and Southwest Airlines.
Book Synopsis Journal of Hospitality and Tourism Management by :
Download or read book Journal of Hospitality and Tourism Management written by and published by . This book was released on 2002 with total page 490 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Restaurant Startup & Growth written by and published by . This book was released on 2010 with total page 826 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Aftermarketing written by Terry G. Vavra and published by Irwin Professional Publishing. This book was released on 1992 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: The president of a marketing consulting and research firm warns marketers to shift their focus from customer conquest to customer retention. He shows how to track customers, serve them better, measure customer satisfaction, handle complaints, and convert short-term, repeat-purchasing into long-term cutomer loyalty.
Book Synopsis Automotive Service Business: Operation and Management by : William Harry Crouse
Download or read book Automotive Service Business: Operation and Management written by William Harry Crouse and published by McGraw-Hill Companies. This book was released on 1973 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :American Bar Association. House of Delegates Publisher :American Bar Association ISBN 13 :9781590318737 Total Pages :216 pages Book Rating :4.3/5 (187 download)
Book Synopsis Model Rules of Professional Conduct by : American Bar Association. House of Delegates
Download or read book Model Rules of Professional Conduct written by American Bar Association. House of Delegates and published by American Bar Association. This book was released on 2007 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.
Book Synopsis Employment and Training Reporter by :
Download or read book Employment and Training Reporter written by and published by . This book was released on 2001 with total page 792 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Download or read book Population Reports written by and published by . This book was released on 1993 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis U.S. Labor and Employment Laws by : United States
Download or read book U.S. Labor and Employment Laws written by United States and published by BNA Books (Bureau of National Affairs). This book was released on 1991 with total page 660 pages. Available in PDF, EPUB and Kindle. Book excerpt:
