Felicidad en el trabajo y Lean Management

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Author :
Publisher : Ediciones Pirámide
ISBN 13 : 8436848675
Total Pages : 149 pages
Book Rating : 4.4/5 (368 download)

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Book Synopsis Felicidad en el trabajo y Lean Management by : Julio García del Junco

Download or read book Felicidad en el trabajo y Lean Management written by Julio García del Junco and published by Ediciones Pirámide. This book was released on 2023-10-26 with total page 149 pages. Available in PDF, EPUB and Kindle. Book excerpt: Esta obra es una invitación a explorar las posibilidades de una nueva era en la gestión de los recursos humanos, donde la rentabilidad y la humanidad se fusionan en una simbiosis única. En ella se plantea una visión audaz de cómo las organizaciones pueden aprovechar al máximo el talento humano y crear entornos de trabajo que fomenten la productividad, la creatividad y el bienestar de sus empleados. El libro comienza analizando la idea de la felicidad y la importancia de la felicidad en el ámbito laboral como valor añadido para la empresa, los empleados y los directivos. Ofrece incluso un instrumento de medición del grado de felicidad en cada persona -si no lo puedes medir, no lo puedes mejorar-. Por otro lado, el lean management ha surgido como un enfoque ampliamente adoptado para optimizar los procesos y reducir lo superfluo en las operaciones empresariales, pero no se limita solo a las áreas operativas de una empresa, sino que también puede tener un impacto significativo en la gestión de los recursos humanos. Por eso en el libro se desgrana la esencia del lean management a través del espíritu kaizen, y su aplicación para aumentar la felicidad laboral y lograr un clima organizacional adecuado que motive al empleado a dar lo mejor de sí mismo y, así, elevar el nivel de felicidad de la organización. La felicidad en el ámbito laboral se encuentra al alcance y este libro traza el camino hacia su consecución. Porque en sus páginas no solo hay teoría, sino una guía práctica para implementar estas innovaciones en la gestión de los recursos humanos con ejemplos reales de organizaciones que han dado pasos audaces hacia una nueva forma de gestionar el talento, demostrando que ese cambio es una realidad tangible y accesible si estamos dispuestos a asumir el desafío.

Unlocking Happiness at Work

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Author :
Publisher : Kogan Page Publishers
ISBN 13 : 074947808X
Total Pages : 240 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis Unlocking Happiness at Work by : Jennifer Moss

Download or read book Unlocking Happiness at Work written by Jennifer Moss and published by Kogan Page Publishers. This book was released on 2016-09-03 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: WINNER: Independent Press Awards 2018 - Business Motivation Category Unlocking Happiness at Work takes you on a journey into why and how leaders should become compassionate capitalists and ensure that their teams thrive. This book debunks the myth that happiness at work is a waste of time and demonstrates how it can deliver a more productive and engaged workforce, which can have real impact on the bottom line. Based on two decades of scientific research, real-time data, interviews and case studies, this book proves that happiness fuels higher performance, provides a greater sense of purpose and spreads passion throughout organizations. With insightful practical guidance throughout, Unlocking Happiness at Work is a lively and persuasive exploration of how to be happier and make others happier through the power of habits, emotional intelligence and an innovative approach to work/life flow. Case studies from lululemon, Zappos, Misfit Inc, The Body Shop and more are supported by tangible data and key performance indicators that show the significant benefits that come from adopting a happiness strategy. This is an essential resource for leaders who want to increase sustainability, attract new talent, improve their brand and boost profitability - in a way that is life-enhancing for them and their people.

Winning

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Publisher : Harper Collins
ISBN 13 : 0061757586
Total Pages : 388 pages
Book Rating : 4.0/5 (617 download)

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Book Synopsis Winning by : Jack Welch

Download or read book Winning written by Jack Welch and published by Harper Collins. This book was released on 2009-10-13 with total page 388 pages. Available in PDF, EPUB and Kindle. Book excerpt: A champion manager of people, Jack Welch shares the hard-earned wisdom of a storied career in what will become the ultimate business bible With Winning, Jack Welch delivers a wide-ranging, in-depth, no-holds-barred management guidebook about the tough strategic, organizational, and personal challenges that face people at every stage of their careers. Loaded with candid personal anecdotes, hard-hitting advice, and invaluable dos and don’ts, Jack explains his theory of business, by laying out the four most important principles that form the foundation of his success. Chapters include: How to Get Promoted, How to Think about Strategy, How to Write a Budget that Works, How to Work for a Jerk, How Find Work-Life Balance and How Start Something New. Enlivened by quotes from business leaders that Welch interviewed especially for the book, it’s a tour de force that reflects Welch’s mastery of execution, excellence and leadership.

It's Not the Big That Eat the Small...It's the Fast That Eat the Slow

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Author :
Publisher : Harper Collins
ISBN 13 : 0066620546
Total Pages : 290 pages
Book Rating : 4.0/5 (666 download)

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Book Synopsis It's Not the Big That Eat the Small...It's the Fast That Eat the Slow by : Jason Jennings

Download or read book It's Not the Big That Eat the Small...It's the Fast That Eat the Slow written by Jason Jennings and published by Harper Collins. This book was released on 2002-04-16 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conventional wisdom once told us big companies are unbeatable... and eat smaller competitors for breakfast. Not anymore. These days It's Not the Big that Eat the Small... It's the FAST that Eat the Slow! Jason Jennings and Laurence Haughton discovered what separates today's icons of speed from everybody else. They asked questions like: What is the difference between speed and haste? Where does business go to spot trends before the competition? How can leaders help people stop dreading high velocity and rediscover the thrill of deciding, acting and staying fast? And studied the world's fastest companies like: H&M Europe's fast fashion phenomenon now poised to threaten apparel stores in America. AOL who gulped down Netscape and Time Warner in record time. Charles Schwab the new dominant name in discount and on-line financial services. The results are in this sensational book... a national bestseller, translated all over the globe and universally praised. Would you like to make speed a competitive tool in your business? Here's your roadmap!

Real Happiness at Work

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Author :
Publisher : Workman Publishing Company
ISBN 13 : 0761181474
Total Pages : 276 pages
Book Rating : 4.7/5 (611 download)

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Book Synopsis Real Happiness at Work by : Sharon Salzberg

Download or read book Real Happiness at Work written by Sharon Salzberg and published by Workman Publishing Company. This book was released on 2013-12-31 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bring the profound benefits of meditation into the workplace And discover how to improve all the positives of working life—such as accomplishment, creativity, teamwork—and mitigate the negatives, including stress, exhaustion, and the feeling of being overwhelmed and underappreciated. Created by Sharon Salzberg, one of the foremost meditation teachers in the world, here is expert, easy-to-use guidance for cultivating mindfulness, compassion, and awareness at work. Follow her suggestions and discover how to be committed without being consumed; competitive without being cruel; and how to manage time and emotions to counterbalance stress and frustration. Includes specific meditations designed for workplace issues, "steal meditations that take moments to do and are invisible to office mates, and dozens of exercises, plus helpful Q&As. Includes free downloadable guided meditations.

I Thought It Was Just Me (but it Isn't)

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Author :
Publisher : Avery
ISBN 13 : 1592403352
Total Pages : 338 pages
Book Rating : 4.5/5 (924 download)

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Book Synopsis I Thought It Was Just Me (but it Isn't) by : Brené Brown

Download or read book I Thought It Was Just Me (but it Isn't) written by Brené Brown and published by Avery. This book was released on 2008 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: First published in 2007 with the title: I thought it was just me: women reclaiming power and courage in a culture of shame.

Drop the Ball

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Publisher : Macmillan
ISBN 13 : 1250071739
Total Pages : 305 pages
Book Rating : 4.2/5 (5 download)

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Book Synopsis Drop the Ball by : Tiffany Dufu

Download or read book Drop the Ball written by Tiffany Dufu and published by Macmillan. This book was released on 2017-02-14 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: An inspirational and insightful guide for women who want to get it all by doing less. For women, a glass ceiling at work is not the only barrier to success - it's also the increasingly heavy obligations at home that weigh them down. Women have become accustomed to delegating, advocating and negotiating for themselves at the office, but when it comes to managing households, they still bear the brunt on their own shoulders. A simple solution is staring them in the face: negotiate with the men in their personal lives. In Drop The Ball, Tiffany Dufu explains how women can create all-in domestic partnerships that protect them against professional burn-out.

Perfect Phrases for Communicating Change

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Author :
Publisher : McGraw Hill Professional
ISBN 13 : 0071738304
Total Pages : 176 pages
Book Rating : 4.0/5 (717 download)

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Book Synopsis Perfect Phrases for Communicating Change by : Lawrence Polsky

Download or read book Perfect Phrases for Communicating Change written by Lawrence Polsky and published by McGraw Hill Professional. This book was released on 2010-02-19 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: THE RIGHT PHRASE FOR EVERYSITUATION . . . EVERY TIME Employees respond to organizational change with worry, fear, and sometimeseven panic. Your job is to keep them motivated and focused—so you mustchoose your words carefully during times of upheaval. Perfect Phrases for Communicating Change has hundreds of ready-to-use phrasesfor ensuring your employees make the transition with clarity, commitment, andskill. Learn the most effective language for: Articulating new company initiatives Responding to questions with confidence Easing employees' fears Clarifying roles and responsibilities Addressing resistance and performance problems Praise for Perfect Phrases for Communicating Change "Perfect Phrases for Communicating Change is a wonderful book, filled with practical, solid advice, suggestions, and examples for how to communicate effectively in a time of change.” John Krajicek, Executive Professor and Assistant Director of Business Communication Studies, Texas A&M University "Communication during organizational change is everything. The right words at the right time can make all the difference between a successful and unsuccessful change initiative. This is a wonderful resource for finding the right words and sentiments to convey any type of change." Robert J. Marshak, Ph.D., author of Covert Processes at Work: Managing the Five Hidden Dimensions of Organizational Change “Finding the right words to communicate change is challenging, even for the best of managers. In this user-friendly text, Lawrence and Antoine provide hundreds of practical phrases to better prepare managers for the task. The book is rich with insightful suggestions on change messaging considerations and construction.” Edward Ferris, Assistant Professor, The New School for Management and Urban Policy "In my over 20 years of running companies and corporate divisions I have seen a direct correlation between the quality of communication of my managers and their success in the business world. If you aspire to be an effective, efficient, and productive leader then I highly recommend this book. It is an outstanding reference guide and road map for pragmatic yet inspirational communication techniques." Mitch Pisik, President and CEO, Breckwell Products

The Confidence Effect

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Author :
Publisher : AMACOM
ISBN 13 : 0814436420
Total Pages : 240 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis The Confidence Effect by : Grace Killelea

Download or read book The Confidence Effect written by Grace Killelea and published by AMACOM. This book was released on 2016-01-06 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the twenty-first-century workplace, women are encouraged to step up, lean in, take charge, go for it . . . yet how much has actually changed regarding the makeup of leadership when it comes to adding women’s voices? While it's easy to still blame a corporate culture that favors men, seasoned executive Grace Killelea identifies another culprit: a surprising disparity in confidence--with men typically prone to overestimate their abilities, and women too often selling themselves short. For real change to take place within the workforce when it comes to adding more women’s voices within leadership, we must get beyond knowing that we simply have the ability as women to speak out, take risks, and fill leadership positions; we must become more confident that we can do those things with excellence!The Confidence Effect moves beyond research, statistics, and cheerleading, and focuses on what’s really important: how women can become more confident, one step at a time. While developing the four Rs of Success--relationships, reputation, results, and resilience--women will learn how best to:• Build circles of influence• Seize opportunities they normally avoid• Leverage and promote their skills• Cultivate executive presence• Bounce back from setbacks• And moreYou’ve been encouraged to get in the game your entire life, yet you remain on the sidelines. Why? Become more confident in who you are and what you can do, and claim the success you deserve!

Take the Lead

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Author :
Publisher : Simon and Schuster
ISBN 13 : 1439163952
Total Pages : 248 pages
Book Rating : 4.4/5 (391 download)

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Book Synopsis Take the Lead by : Betsy Myers

Download or read book Take the Lead written by Betsy Myers and published by Simon and Schuster. This book was released on 2011-09-13 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Why is it that some people challenge us and motivate us to rise to our best abilities, while others seem to drain our energy and spirit? What is that particular quality certain people have that causes those around them to engage fully and feel connected?” You are a leader. You do not need to be in a boardroom, on a battlefield, or on a ballot to have a profound impact on everyone around you. In this life-changing book, Betsy Myers—senior adviser to two US presidents and former executive director of Harvard’s Center for Public Leadership—demonstrates how each of us has opportunities to take the lead every day and shares seven core principles that will enable us to be more productive, engaged, and successful. From the Oval Office to the playground, cabinet meetings to kitchen tables, in public life and private, Betsy Myers has seen firsthand the emergence of a new leadership model where having all the answers up front is less important than asking the right questions, where strength is derived less from the power you wield than from how you make the people around you feel. With personal stories from her time in government, in academia, and on the campaign trail, as well as her experiences as a wife, daughter, and mother, Myers helps all of us learn to set the right priorities for ourselves; to connect on a deeper level with the people around us; to uncover problems early when they are still easy to fix; to collaborate with those whose points of view are different from our own; and to push through our fears and live our most authentic lives. Myers demonstrates that more than simply making people feel good, this kind of leadership can have a profound effect on the results achieved: it is how initiatives are launched, profits are made, and work gets done. Personal, practical, and profoundly inspiring, Take the Lead is a book for anyone who wonders where all the great leaders have gone. Betsy Myers helps us see that true leadership is all around us—and within us.

The Stay Interview

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Author :
Publisher : AMACOM
ISBN 13 : 0814436501
Total Pages : 142 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis The Stay Interview by : Richard Finnegan

Download or read book The Stay Interview written by Richard Finnegan and published by AMACOM. This book was released on 2015-03-18 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: Of all the obstacles and surprises managers know are heading their way each day, the one they least anticipate and prepare for is the resignation of a seemingly happy and extremely valued employee. It’s the cement truck they never saw coming their way--but they could have.This invaluable resource introduces managers to a powerful new engagement and retention tool that they absolutely must begin utilizing ASAP: the stay interview. Smart companies and managers who have realized the importance of being proactive with their employees and not taking anything for granted have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.Written by the retention expert who pioneered the process, The Stay Interview shows managers how to: • Prepare for the stay interview• Anticipate an employee's top issues• Respond to difficult questions• Listen effectively and dig deeper• Craft a detailed and effective stay plan complete with timeline• Assess each employee's level of engagement, predict potential exits, and communicate results to upper managementWhen you have the right people in place, you can’t risk losing them. Complete with the five best questions to ask and sample scripts for different situations, The Stay Interview provides the key to saving yourself unnecessary headaches and surprises.

How Remarkable Women Lead

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Author :
Publisher : Currency
ISBN 13 : 030746170X
Total Pages : 386 pages
Book Rating : 4.3/5 (74 download)

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Book Synopsis How Remarkable Women Lead by : Joanna Barsh

Download or read book How Remarkable Women Lead written by Joanna Barsh and published by Currency. This book was released on 2011-12-27 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Remarkable discoveries about what drives and sustains successful women leaders. Based on five years of proprietary research, How Remarkable Women Lead speaks to you as no other book has, with its hopeful outlook and unique ideas about success. It's the new "right stuff" of leadership, raising provocative issues such as whether feminine leadership traits (for women and men) are better suited for our fast-changing, hyper-competitive, and increasingly complex world. The authors, McKinsey & Company consultants Joanna Barsh and Susie Cranston, establish the links between joy, happiness, and distinctive performance with the groundbreaking model of Centered Leadership. The book's personal stories and related insights show you the magic that happens when you put the five elements of Centered Leadership–meaning, framing, connecting, engaging, and energizing–to work. They include: • How Alondra de la Parra built on her strengths and passions to infuse her life with meaning and make her way in the male-dominated world of orchestra conducting • How Andrea Jung, the CEO of Avon, avoided a downward spiral when the company turned down by "firing herself" on Friday and re-emerging on Monday as the "new" turnaround CEO • How Ruth Porat's sponsors at Morgan Stanley not only helped her grow but were also her ballast for coping with difficult personal and professional times •How Eileen Naughton recovered after losing her dream job, landing on her feet at Google and open to a new leadership opportunity • How Julie Coates of Woolworth's Australia makes energy key to her professional success, with reserves for her "second shift" as wife and mother How Remarkable Women Lead is both profoundly moving and actionable. Woman or man, you'll find yourself in its pages and emerge with a practical plan for breaking through at both work and in life.

Painless Performance Conversations

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Author :
Publisher : John Wiley & Sons
ISBN 13 : 1118631706
Total Pages : 230 pages
Book Rating : 4.1/5 (186 download)

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Book Synopsis Painless Performance Conversations by : Marnie E. Green

Download or read book Painless Performance Conversations written by Marnie E. Green and published by John Wiley & Sons. This book was released on 2013-03-25 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: Actionable communication and management strategies for tackling difficult workplace discussions Delivering the uncomfortable news that an employee is not stacking up can be stressful, and managers often have difficulties finding the right words to get their message across. Painless Performance Conversations presents actionable and practical communication and management strategies for any manager looking to effectively influence employee performance. Learn how to focus these conversations for maximum impact on performance, crystallize expectations for what success looks like, and engage employees in solution-finding. Presenting four key mindsets and an easy to use conversation model, this book offers the tangible solutions managers need to tackle critical workplace discussions with poise and professionalism, as well as the tools needed to stay focused in otherwise difficult conversations. Eliminates the pain and fear that leads to procrastination of tough workplace conversations. Reduces the harmful impacts of judgment in performance conversation Helps managers create a culture of ownership and accountability Author Marnie E. Green is a featured blogger for Jobing.com and shares her popular and practical management perspectives in keynotes, webinars, and workshops with thousands of leaders in organizations worldwide Painless Performance Conversations will help you to lead performance-related conversations with confidence and create a culture of workplace accountability.

Mistakes I Made at Work

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Author :
Publisher : Penguin
ISBN 13 : 1101632011
Total Pages : 274 pages
Book Rating : 4.1/5 (16 download)

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Book Synopsis Mistakes I Made at Work by : Jessica Bacal

Download or read book Mistakes I Made at Work written by Jessica Bacal and published by Penguin. This book was released on 2014-04-29 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: High-achieving women share their worst mistakes at work—and how learning from them paved the way to success. Named by Fast Company as a "Top 10 Book You Need to Read This Year" In Mistakes I Made at Work, a Publishers Weekly Top 10 Business Book for Spring 2014, Jessica Bacal interviews twenty-five successful women about their toughest on-the-job moments. These innovators across a variety of fields – from the arts to finance to tech – reveal that they’re more thoughtful, purposeful and assertive as leaders because they learned from their mistakes, not because they never made any. Interviewees include: Cheryl Strayed, bestselling author of Wild Anna Holmes, founding editor of Jezebel.com Kim Gordon, founding member of the band Sonic Youth Joanna Barsch, Director Emeritus of McKinsey & Company Carol Dweck, Stanford psychology professor Ruth Ozeki, New York Times bestselling author of Tale for the Time Being And many more For readers of Lean In and #Girlboss, Mistakes I Made for Work is ideal for millenials just starting their careers, for women seeking to advance at work, or for anyone grappling with issues of perfectionism, and features fascinating and surprising anecdotes, as well as tips for readers.

What Works for Women at Work

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Author :
Publisher : NYU Press
ISBN 13 : 1479871834
Total Pages : 396 pages
Book Rating : 4.4/5 (798 download)

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Book Synopsis What Works for Women at Work by : Joan C. Williams

Download or read book What Works for Women at Work written by Joan C. Williams and published by NYU Press. This book was released on 2020-08-25 with total page 396 pages. Available in PDF, EPUB and Kindle. Book excerpt: A mother-daughter legal scholar team “offers unabashedly straightforward advice in a how-to primer for ambitious women . . . [A]ttention-grabbing revelations” (Debora L. Spar, The New York Times Book Review) What Works for Women at Work is a comprehensive and insightful guide for mastering office politics as a woman. Authored by Joan C. Williams, one of the nation’s most-cited experts on women and work, and her daughter, Rachel Dempsey, this unique book offers a multi-generational perspective into the realities of today’s workplace. Often women receive messages that they have only themselves to blame for failing to get ahead. What Works for Women at Work tells women it’s not their fault. Based on interviews with 127 successful working women, over half of them women of color, What Works for Women at Work presents a toolkit for getting ahead in today’s workplace. Distilling over thirty-five years of research, Williams and Dempsey offer four crisp patterns that affect working women. Each represents different challenges and requires different strategies—which is why women need to be savvier than men to survive and thrive in high-powered careers. Williams and Dempsey’s analysis of working women is nuanced and in-depth, going beyond the traditional one-size-fits-all approaches of most career guides for women. Throughout the book, they weave real-life anecdotes from the women they interviewed, along with advice on dealing with difficult situations such as sexual harassment. An essential resource for any working woman. “Many steps beyond Lean In (2013), Sheryl Sandberg’s prescription for getting ahead . . . .[F]illed with street-smart advice and plain old savvy about the way life works in corporate America.” —Booklist, starred review) “A playbook on how to transcend and triumph.” —O, The Oprah Magazine

Winning: The Answers

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Author :
Publisher : HarperBusiness
ISBN 13 : 9780061241499
Total Pages : 0 pages
Book Rating : 4.2/5 (414 download)

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Book Synopsis Winning: The Answers by : Jack Welch

Download or read book Winning: The Answers written by Jack Welch and published by HarperBusiness. This book was released on 2006-10-31 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Winning, their 2005 international bestseller, Jack and Suzy Welch created a rare document, both a philosophical treatise on fundamental business practices and a gritty how-to manual, all of it delivered with Jack's trademark candor and can-do optimism. It seemed as if "no other management book," in the words of legendary investor Warren E. Buffett, would "ever be needed." Instead, Winning uncovered an insatiable thirst to talk about work. Since the book's publication, the Welches have received literally thousands of questions from college students and seasoned professionals alike, on subjects ranging from leadership and global competition to tough bosses and building teamwork. Indeed, questions about virtually every business and career challenge have poured in—some familiar, others surprising, many urgent and probing, and all of them powerfully real. Winning: The Answers takes on the most relevant of these questions, and in doing so, its candid, hard-hitting responses expand and extend the conversation Jack and Suzy Welch began with Winning. It is a dialogue that is sure to be both compelling and immensely useful to anyone and everyone engaged in the vital work of helping an organization grow and thrive.

Extreme Measures

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Author :
Publisher : Penguin
ISBN 13 : 0525533419
Total Pages : 353 pages
Book Rating : 4.5/5 (255 download)

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Book Synopsis Extreme Measures by : Dr. Jessica Nutik Zitter, M.D.

Download or read book Extreme Measures written by Dr. Jessica Nutik Zitter, M.D. and published by Penguin. This book was released on 2021-08-24 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: For readers of Being Mortal and Modern Death, an ICU and Palliative Care specialist offers a framework for a better way to exit life that will change our medical culture at the deepest level In medical school, no one teaches you how to let a patient die. Jessica Zitter became a doctor because she wanted to be a hero. She elected to specialize in critical care—to become an ICU physician—and imagined herself swooping in to rescue patients from the brink of death. But then during her first code she found herself cracking the ribs of a patient so old and frail it was unimaginable he would ever come back to life. She began to question her choice. Extreme Measures charts Zitter’s journey from wanting to be one kind of hero to becoming another—a doctor who prioritizes the patient’s values and preferences in an environment where the default choice is the extreme use of technology. In our current medical culture, the old and the ill are put on what she terms the End-of-Life Conveyor belt. They are intubated, catheterized, and even shelved away in care facilities to suffer their final days alone, confused, and often in pain. In her work Zitter has learned what patients fear more than death itself: the prospect of dying badly. She builds bridges between patients and caregivers, formulates plans to allay patients’ pain and anxiety, and enlists the support of loved ones so that life can end well, even beautifully. Filled with rich patient stories that make a compelling medical narrative, Extreme Measures enlarges the national conversation as it thoughtfully and compassionately examines an experience that defines being human.