Fast Forward Your Customer Service

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Fast Forward Your Customer Service

Author : Joshua Luke
Publisher : Candid Creation Publishing
ISBN 13 : 9810722915
Total Pages : 82 pages
Book Rating : 4.8/5 (17 download)

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Book Synopsis Fast Forward Your Customer Service by : Joshua Luke

Download or read book Fast Forward Your Customer Service written by Joshua Luke and published by Candid Creation Publishing. This book was released on 2012-06-01 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Normal.dotm 0 0 1 105 600 Candid Creation Publishing 5 1 736 12.0 0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} In today’s highly competitive economy, performance and sales are now highly dependent on the delivery of good customer service to create a positive buying experience in any service interaction. This is the reason for the birth of this book. It is an unspoken truth that there is a difference between an average customer service quality and an excellent service quality. There are numerous important factors that differentiate the two standards. In this book, learn how to enhance the service culture of your organisation, and transform yourself into a service star to achieve exceptional customer satisfaction! 10 Steps. 2 Introductory Chapters. 3 Bonuses. 42 Reflection Points. 1 Goal – Fast Forward Your Customer Service

Call Center Management on Fast Forward

Author : Brad Cleveland
Publisher : ICMI Inc.
ISBN 13 : 9780965909303
Total Pages : 312 pages
Book Rating : 4.9/5 (93 download)

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Book Synopsis Call Center Management on Fast Forward by : Brad Cleveland

Download or read book Call Center Management on Fast Forward written by Brad Cleveland and published by ICMI Inc.. This book was released on 1997 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index. Readers will learn how to: achieve service level with quality in an era of more transactions, growing complexity and heightened caller expectations; understand the "how" behind best practices; boost caller satisfaction; win top management's support; and discover what separates a good call center from a great one.

Contact Center Management on Fast Forward

Author : Brad Cleveland
Publisher :
ISBN 13 : 9780985461133
Total Pages : pages
Book Rating : 4.4/5 (611 download)

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Book Synopsis Contact Center Management on Fast Forward by : Brad Cleveland

Download or read book Contact Center Management on Fast Forward written by Brad Cleveland and published by . This book was released on 2019-09-15 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Call Center Management on Fast Forward

Author : Brad Cleveland
Publisher : ICMI Press (International Customer Management Institute)
ISBN 13 : 9780985461102
Total Pages : 491 pages
Book Rating : 4.4/5 (611 download)

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Book Synopsis Call Center Management on Fast Forward by : Brad Cleveland

Download or read book Call Center Management on Fast Forward written by Brad Cleveland and published by ICMI Press (International Customer Management Institute). This book was released on 2012 with total page 491 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Fast Forward

Author : Martin Giese
Publisher : Matthias Hilpert
ISBN 13 : 3982298113
Total Pages : 276 pages
Book Rating : 4.9/5 (822 download)

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Book Synopsis Fast Forward by : Martin Giese

Download or read book Fast Forward written by Martin Giese and published by Matthias Hilpert. This book was released on 2021-04-19 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you a founder searching for customers to grow your B2B startup? Fast Forward will help you find, win, and keep customers. This detailed guide on B2B sales tells you how to grow your revenue from zero to 1 million, 10 million and 100 million. The authors share more than 40 years of successful operating experience as startup founder, senior executive, board member, mentor, and investor in startups. Fast Forward outlines their insider’s perspective on market segmentation, pricing, contract negotiation, sales process, customer conversations, pipeline management, reporting, sales organization, and customer success. Fast Forward also features exclusive advice from more than 30 top-tier B2B startup founders and CEOs, including: Moritz Zimmermann (Hybris, now SAP) - Neil Ryland (Peakon, now Workday) - Peter Carlsson (Northvolt) - Bastian Nominacher (Celonis) - Erez Galonska (Infarm) - Veronika Riederle (Demodesk) - Jonas Rieke (Personio) - Matt Robinson (GoCardless) - Nicolas Dessaigne (Algolia) - Jörg G. Beyer (LeanIX) - Firmin Zocchetto (Payfit) - Avinoam Nowogrodski (Clarizen) “This book demystifies the sales journey, breaking it down into clear phases, and is packed with hands-on, pragmatic advice. To save time and avoid mistakes, read this book.” - Bastian Nominacher, Co-Founder & Co-CEO, Celonis

Fast/Forward

Author : Julian Birkinshaw
Publisher : Stanford University Press
ISBN 13 : 1503602311
Total Pages : 320 pages
Book Rating : 4.5/5 (36 download)

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Book Synopsis Fast/Forward by : Julian Birkinshaw

Download or read book Fast/Forward written by Julian Birkinshaw and published by Stanford University Press. This book was released on 2017-04-04 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to the adhocracy form of business management and how it can foster a company’s success. The leading companies of the past twenty years have all harnessed the power of information to gain competitive advantage. But as access to big data becomes ubiquitous, it can no longer guarantee a leg up. Fast/Forward makes the case that we are entering a new era in which firms that understand the limits of 1s and 0s will take the lead. Whereas the industrial age saw the rise of bureaucracy, and the information age has been described as a meritocracy, we are witnessing the rise of adhocracy. In uncertain, rapidly-changing times, adhocracic organizations scan the horizon for winning opportunities. Then, instead of questing after more analysis, they respond with agility by making smart, intuitive decisions. Combining decisive action with emotional conviction, future-facing firms seize the day. Fast/Forward paints the big picture of a new approach to strategy and provides the necessary playbook to make your company fit for the future. Praise for Fast/Forward “Fast/Forward makes a compelling case for spontaneity, speed, and a willingness to lead with intuition. More importantly, it speaks to the leadership qualities required to implement its suggestions—providing practical ways to cultivate to those qualities.” —Jeffrey Pfeffer, Stanford University, author of Power: Why Some People Have It—and Others Don’t “[Birkinshaw and Ridderstråle] are on the right track: In an ever-faster, globalized world, companies not only need a compelling strategy, but also an adaptive and caring performance culture. To unleash their full ingenuity, we have to empower our colleagues to act like owners.” —Joe Kaeser, President and CEO, Siemens AG “Big data is oversold as the most important facet of competitive advantage. Rather, breakthrough leaps of faith are necessary to achieve extraordinary results. Fast-Forward is full of practical advice about how to capitalize on this simple idea in order to forge your corporate future.” —Anita McGahan, Rotman School of Management, author of How Industries Evolve

Fast Forward

Author : Melanne Verveer
Publisher : Houghton Mifflin Harcourt
ISBN 13 : 0544527194
Total Pages : 269 pages
Book Rating : 4.5/5 (445 download)

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Book Synopsis Fast Forward by : Melanne Verveer

Download or read book Fast Forward written by Melanne Verveer and published by Houghton Mifflin Harcourt. This book was released on 2015 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how some of the world's most powerful women are using their growing economic power to create success and meaning in their lives while building a better world. Sheryl Sandberg's Lean In ignited a conversation about women and their careers, and resonated with millions of readers.Fast Forward, by two women leaders with experience and access throughout corporate America and around the world, takes the next step. Through interviews with a network of over 50 trailblazing women, it shows women how to accelerate their growing economic power and combine it with purpose to create success and meaning in their lives while building a better world.

Fast Forward Your Makeup

Author : Joshua Luke
Publisher : Candid Creation Publishing
ISBN 13 : 9810880847
Total Pages : 82 pages
Book Rating : 4.8/5 (18 download)

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Book Synopsis Fast Forward Your Makeup by : Joshua Luke

Download or read book Fast Forward Your Makeup written by Joshua Luke and published by Candid Creation Publishing. This book was released on 2011-05-01 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Makeup does wonders. A sheer layer of foundation, a brush of blush on the cheeks, a tint of gloss on the lips and a touch of eye-shadow colour on the eyelids and you can create a winning look at work or at play immediately. Normal.dotm 0 0 1 83 475 Candid Creation Publishing 3 1 583 12.0 0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} This book, packed with useful and practical makeup tips, focuses on simple yet effective step-bystep techniques to bring out the best in your face. Stop spending more time experimenting with your makeup; pick up this handy guide and start finding your way to a more radiant you! 10 Steps. 3 Bonuses. 42 Power Tips. 1 Goal - Fast Forward Your Makeup

Fast Forward Your Career

Author : Simonetta Lureti
Publisher : Business Expert Press
ISBN 13 : 1637421044
Total Pages : 168 pages
Book Rating : 4.6/5 (374 download)

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Book Synopsis Fast Forward Your Career by : Simonetta Lureti

Download or read book Fast Forward Your Career written by Simonetta Lureti and published by Business Expert Press. This book was released on 2021-08-31 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover and practice the skills for your next career advancement. Fast Forward Your Career is for managers and Master students who want to learn the necessary skills to successfully progress in their career. You will: Change your mindset and learn the skills to face the current uncertainty such as the ability to coach, create trust, find your purpose, act with emotional intelligence. Learn team management and communication techniques to boost effectiveness. Observe the skills in practice thanks to the realistic storytelling complementing the theoretical deep-dives. Get tips of true Leadership from successful Executives. Understand the foundation of the Science of Happiness and its application at work. Practice new skills, challenge your perspective, rump-up your effectiveness, and fast-forward your career!

The Fast Forward MBA in Project Management

Author : Eric Verzuh
Publisher : John Wiley & Sons
ISBN 13 : 1119148227
Total Pages : 533 pages
Book Rating : 4.1/5 (191 download)

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Book Synopsis The Fast Forward MBA in Project Management by : Eric Verzuh

Download or read book The Fast Forward MBA in Project Management written by Eric Verzuh and published by John Wiley & Sons. This book was released on 2015-11-09 with total page 533 pages. Available in PDF, EPUB and Kindle. Book excerpt: The all-inclusive guide to exceptional project management The Fast Forward MBA in Project Management is the comprehensive guide to real-world project management methods, tools, and techniques. Practical, easy-to-use, and deeply thorough, this book gives you answers you need now. You'll find the cutting-edge ideas and hard-won wisdom of one of the field's leading experts, delivered in short, lively segments that address common management issues. Brief descriptions of important concepts, tips on real-world applications, and compact case studies illustrate the most sought-after skills and the pitfalls you should watch out for. This new fifth edition features new case studies, new information on engaging stakeholders, change management, new guidance on using Agile techniques, and new content that integrates current events and trends in the project management sphere. Project management is a complex role, with seemingly conflicting demands that must be coordinated into a single, overarching, executable strategy — all within certain time, resource, and budget constraints. This book shows you how to get it all together and get it done, with expert guidance every step of the way. Navigate complex management issues effectively Master key concepts and real-world applications Learn from case studies of today's leading experts Keep your project on track, on time, and on budget From finding the right sponsor to clarifying objectives to setting a realistic schedule and budget projection, all across different departments, executive levels, or technical domains, project management incorporates a wide range of competencies. The Fast Forward MBA in Project Management shows you what you need to know, the best way to do it, and what to watch out for along the way.

The Fast Forward Mindset

Author : David Schnurman
Publisher :
ISBN 13 : 9780578220970
Total Pages : 185 pages
Book Rating : 4.2/5 (29 download)

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Book Synopsis The Fast Forward Mindset by : David Schnurman

Download or read book The Fast Forward Mindset written by David Schnurman and published by . This book was released on 2019-05-08 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fast Forward Your Impact! You're proud of what you have accomplished in your life. Yet there is a voice inside your head that says you should be further along than you are right now. So what's holding you back from having the impact you desire?The answer lies in getting out of your comfort zone and staying there. Doing this means becoming FEARLESS and FOCUSED so that you can take action and break through the mental walls that stand in your way. That is the FFwd Mindset. In these pages author David Schnurman reveals the challenges, fears, exhilaration, and hard-won lessons he learned in training for several marathons and growing his award-winning company, Lawline - resulting in a simple, yet powerful three-step formula that you can apply to your own journey of success. --- "You are in for a treat. Once you read The Fast Forward Mindset , there is no going back." - Hal Elrod, international bestselling author of The Miracle Morning, The Miracle Equation , and The Miracle Morning Series "The Fast Forward Mindset does a great job in showing you the journey of an entrepreneur through different stages of business and leadership growth. David Schnurman's memorable stories and practices will quickly put you on your own path of success." - Verne Harnish, Founder Entrepreneurs' Organization (EO) and author of Scaling Up (Rockefeller Habits 2.0) "If you want to be a successful entrepreneur, this book is a must-read. Open it up, follow the plan, practice the mindset, then go out and make your impact on the world. Your roadmap is right here." - Dave Kerpen, chairman, Likeable; and New York Times bestselling author of Likeable Social Media and The Art of People "In The Fast Forward Mindset, David distilled his own experiences into a powerful three-step formula that will help you break through any barrier in your way. If you're ready to become a fearless and focused leader, David's book shows you how." - Mike Michalowicz, bestselling author of Profit First, Clockwork and The Pumpkin Plan "Having worked with thousands of entrepreneurs over the years, I can tell you that David's stories are the exact struggles I see leaders go through day-in and day-out. The Fast Forward Mindset provides you with guidance on how to not only survive, but thrive in this environment." - Gino Wickman, author of Traction and creator of EOS "For entrepreneurs looking to accelerate their business and success, The Fast Forward Mindset is THE book to read this year. You will learn the steps you need to get out of your comfort zone so you can break through your mental walls!" - Ryan Avery, international keynote speaker

Fast-Forward Family

Author : Elinor Ochs
Publisher : Univ of California Press
ISBN 13 : 0520955099
Total Pages : 314 pages
Book Rating : 4.5/5 (29 download)

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Book Synopsis Fast-Forward Family by : Elinor Ochs

Download or read book Fast-Forward Family written by Elinor Ochs and published by Univ of California Press. This book was released on 2013-03-01 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: Called "the most unusually voyeuristic anthropology study ever conducted" by the New York Times, this groundbreaking book provides an unprecedented glimpse into modern-day American families. In a study by the UCLA Sloan Center on Everyday Lives and Families, researchers tracked the daily lives of 32 dualworker middle class Los Angeles families between 2001 and 2004. The results are startling, and enlightening. Fast-Forward Family shines light on a variety of issues that face American families: the differing stress levels among parents; the problem of excessive clutter in the American home; the importance (and decline) of the family meal; the vanishing boundaries that once separated work and home life; and the challenges for parents as they try to reconcile ideals regarding what it means to be a good parent, a good worker, and a good spouse. Though there are also moments of connection, affection, and care, it’s evident that life for 21st century working parents is frenetic, with extended work hours, children’s activities, chores, meals to prepare, errands to run, and bills to pay.

21st. Century Sales: Fast Forward

Author : Christopher M. Fisher
Publisher : Christopher M Fisher
ISBN 13 :
Total Pages : 195 pages
Book Rating : 4./5 ( download)

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Book Synopsis 21st. Century Sales: Fast Forward by : Christopher M. Fisher

Download or read book 21st. Century Sales: Fast Forward written by Christopher M. Fisher and published by Christopher M Fisher. This book was released on 2008-10-30 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: 21st Century Sales: Fast Forward provides a new buzz word for sales and how to find success by understanding a bigger picture than yesterday and today. In the mind of every salesman lies a winner often plagued by outdated or incorrect beliefs. Looking deeper than the surface and realizing the origins of our basic thought patterns brings change. By seeing inside ourselves, we can eliminate bad habits and negative thoughts by understanding them to create a positive outlook and future. 21st Century Sales: Fast Forward carefully examines how to be the master of our own destiny. Because much of what we do in life is sales, real world examples are used to advance sales methods by understanding our basic thoughts. The book explores in detail many techniques to form a new outlook for sales mastery. In studying personal focus, beliefs, and habits, the door to a winning sales career is unlocked.

FAST FORWARD

Author : Scott Steinberg
Publisher :
ISBN 13 : 9781678121280
Total Pages : 152 pages
Book Rating : 4.1/5 (212 download)

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Book Synopsis FAST FORWARD by : Scott Steinberg

Download or read book FAST FORWARD written by Scott Steinberg and published by . This book was released on 2020-03-19 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Fast-Forward Your Retirement through Property

Author : Jason Lee
Publisher : Penguin Random House South Africa
ISBN 13 : 177022243X
Total Pages : 224 pages
Book Rating : 4.7/5 (72 download)

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Book Synopsis Fast-Forward Your Retirement through Property by : Jason Lee

Download or read book Fast-Forward Your Retirement through Property written by Jason Lee and published by Penguin Random House South Africa. This book was released on 2011-05-27 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you are after something more than the mundane eight-to-five working day for the rest of your working life, then Fast-Forward Your Retirement through Property is the book for you. In this straightforward guide Jason Lee exposes the flaws in current retirement thinking and shows you how property is the cornerstone of wealth creation. The book explores the property investment process in detail, describing • the types of deals that fast-forward your retirement; • how to find the right deals; • how to minimise risk; • how to finance deals using a combination of bank and private-investor finance; and • how to use teamwork to turn deals into reality. The book also examines current market conditions and the importance of timing, and reveals how a slow market can be the perfect platform from which to fast-forward your retirement through property. Anyone can play the property game. Regardless of your vocation, qualifications or financial status, property is the retirement plan that is available to all. This book demonstrates how you, too, can take charge of your future and achieve a secure retirement through property.

Fast Forward Your Etiquette

Author : Joshua Luke
Publisher : Candid Creation Publishing
ISBN 13 : 9810708254
Total Pages : 98 pages
Book Rating : 4.8/5 (17 download)

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Book Synopsis Fast Forward Your Etiquette by : Joshua Luke

Download or read book Fast Forward Your Etiquette written by Joshua Luke and published by Candid Creation Publishing. This book was released on 2012-06-01 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: Normal.dotm 0 0 1 101 577 Candid Creation Publishing 4 1 708 12.0 0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Everyday, we inevitably run into situations where we need to impress, both at work and at play. There is no better way to do so than be armed with a comprehensive set of proper etiquette and good manners. Not only will this reflect well on you as a person, it will also provide an excellent foundation for relationships to be formed. Masters of etiquette can conduct themselves impressively in both social and business situations and this book will serve that precise purpose – to prime you for different situations so that you will outshine the others. Wait no longer. Bring your etiquette skills to the next level! 10 Steps. 3 Bonuses. 42 Reflection Points. 1 Goal – Fast Forward Your Etiquette

Achieving Excellence Through Customer Service

Author : John Tschohl
Publisher : AudioInk
ISBN 13 : 1613391692
Total Pages : 454 pages
Book Rating : 4.6/5 (133 download)

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Book Synopsis Achieving Excellence Through Customer Service by : John Tschohl

Download or read book Achieving Excellence Through Customer Service written by John Tschohl and published by AudioInk. This book was released on 2011-09-22 with total page 454 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you’ve heard and read all you want to know about how bad service is in the world and how important service is to customers and to your bottom line, you may be ready for a little action. After many recent articles and books dealing with the need for quality service, few business managers remain unconvinced. Many, however, remain unequipped to express their commitment in action. The mission of this book is to equip the already convinced to implement the already proved: service is a strategy as powerful as marketing and as potent as a quality product itself in the ongoing effort to realize the full profit potential of a company. This book gives you detailed, step-by-step knowledge that you can use in establishing profitable customer service strategies. The profit-producing capability of an organization derives from impressions made by all employees on the organization’s customers. The means of creating these impressions are the quality and efficacy of the product or service that the employees sell: the quality, accuracy, dependability, and speed of their service — and the warmth of their human relationships with customers. Training and motivation for people who actually deliver service and how-to-do-it implementation instructions are the twin I-beams supporting the substance of this book. They are: The reason this book was written. The features that distinguish this book from other books on service. Among key benefits to readers of this book are: Hands-on ideas, skills, and techniques that can be used immediately. Knowledge about shaping employee attitudes, a powerful competitive force moving a firm toward greater market share, customer loyalty, and profitability.