Fast Forward Your Customer Service

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Fast Forward Your Customer Service

Author : Joshua Luke
Publisher : Candid Creation Publishing
ISBN 13 : 9810722915
Total Pages : 82 pages
Book Rating : 4.8/5 (17 download)

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Book Synopsis Fast Forward Your Customer Service by : Joshua Luke

Download or read book Fast Forward Your Customer Service written by Joshua Luke and published by Candid Creation Publishing. This book was released on 2012-06-01 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Normal.dotm 0 0 1 105 600 Candid Creation Publishing 5 1 736 12.0 0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} In today’s highly competitive economy, performance and sales are now highly dependent on the delivery of good customer service to create a positive buying experience in any service interaction. This is the reason for the birth of this book. It is an unspoken truth that there is a difference between an average customer service quality and an excellent service quality. There are numerous important factors that differentiate the two standards. In this book, learn how to enhance the service culture of your organisation, and transform yourself into a service star to achieve exceptional customer satisfaction! 10 Steps. 2 Introductory Chapters. 3 Bonuses. 42 Reflection Points. 1 Goal – Fast Forward Your Customer Service

Call Center Management on Fast Forward

Author : Brad Cleveland
Publisher : ICMI Inc.
ISBN 13 : 9780965909303
Total Pages : 312 pages
Book Rating : 4.9/5 (93 download)

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Book Synopsis Call Center Management on Fast Forward by : Brad Cleveland

Download or read book Call Center Management on Fast Forward written by Brad Cleveland and published by ICMI Inc.. This book was released on 1997 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index. Readers will learn how to: achieve service level with quality in an era of more transactions, growing complexity and heightened caller expectations; understand the "how" behind best practices; boost caller satisfaction; win top management's support; and discover what separates a good call center from a great one.

Contact Center Management on Fast Forward

Author : Brad Cleveland
Publisher :
ISBN 13 : 9780985461133
Total Pages : pages
Book Rating : 4.4/5 (611 download)

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Book Synopsis Contact Center Management on Fast Forward by : Brad Cleveland

Download or read book Contact Center Management on Fast Forward written by Brad Cleveland and published by . This book was released on 2019-09-15 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Call Center Management on Fast Forward

Author : Brad Cleveland
Publisher : ICMI Press (International Customer Management Institute)
ISBN 13 : 9780985461102
Total Pages : 491 pages
Book Rating : 4.4/5 (611 download)

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Book Synopsis Call Center Management on Fast Forward by : Brad Cleveland

Download or read book Call Center Management on Fast Forward written by Brad Cleveland and published by ICMI Press (International Customer Management Institute). This book was released on 2012 with total page 491 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Fast Forward

Author : Martin Giese
Publisher : Matthias Hilpert
ISBN 13 : 3982298113
Total Pages : 276 pages
Book Rating : 4.9/5 (822 download)

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Book Synopsis Fast Forward by : Martin Giese

Download or read book Fast Forward written by Martin Giese and published by Matthias Hilpert. This book was released on 2021-04-19 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you a founder searching for customers to grow your B2B startup? Fast Forward will help you find, win, and keep customers. This detailed guide on B2B sales tells you how to grow your revenue from zero to 1 million, 10 million and 100 million. The authors share more than 40 years of successful operating experience as startup founder, senior executive, board member, mentor, and investor in startups. Fast Forward outlines their insider’s perspective on market segmentation, pricing, contract negotiation, sales process, customer conversations, pipeline management, reporting, sales organization, and customer success. Fast Forward also features exclusive advice from more than 30 top-tier B2B startup founders and CEOs, including: Moritz Zimmermann (Hybris, now SAP) - Neil Ryland (Peakon, now Workday) - Peter Carlsson (Northvolt) - Bastian Nominacher (Celonis) - Erez Galonska (Infarm) - Veronika Riederle (Demodesk) - Jonas Rieke (Personio) - Matt Robinson (GoCardless) - Nicolas Dessaigne (Algolia) - Jörg G. Beyer (LeanIX) - Firmin Zocchetto (Payfit) - Avinoam Nowogrodski (Clarizen) “This book demystifies the sales journey, breaking it down into clear phases, and is packed with hands-on, pragmatic advice. To save time and avoid mistakes, read this book.” - Bastian Nominacher, Co-Founder & Co-CEO, Celonis

Fast/Forward

Author : Julian Birkinshaw
Publisher : Stanford University Press
ISBN 13 : 1503602311
Total Pages : 320 pages
Book Rating : 4.5/5 (36 download)

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Book Synopsis Fast/Forward by : Julian Birkinshaw

Download or read book Fast/Forward written by Julian Birkinshaw and published by Stanford University Press. This book was released on 2017-04-04 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to the adhocracy form of business management and how it can foster a company’s success. The leading companies of the past twenty years have all harnessed the power of information to gain competitive advantage. But as access to big data becomes ubiquitous, it can no longer guarantee a leg up. Fast/Forward makes the case that we are entering a new era in which firms that understand the limits of 1s and 0s will take the lead. Whereas the industrial age saw the rise of bureaucracy, and the information age has been described as a meritocracy, we are witnessing the rise of adhocracy. In uncertain, rapidly-changing times, adhocracic organizations scan the horizon for winning opportunities. Then, instead of questing after more analysis, they respond with agility by making smart, intuitive decisions. Combining decisive action with emotional conviction, future-facing firms seize the day. Fast/Forward paints the big picture of a new approach to strategy and provides the necessary playbook to make your company fit for the future. Praise for Fast/Forward “Fast/Forward makes a compelling case for spontaneity, speed, and a willingness to lead with intuition. More importantly, it speaks to the leadership qualities required to implement its suggestions—providing practical ways to cultivate to those qualities.” —Jeffrey Pfeffer, Stanford University, author of Power: Why Some People Have It—and Others Don’t “[Birkinshaw and Ridderstråle] are on the right track: In an ever-faster, globalized world, companies not only need a compelling strategy, but also an adaptive and caring performance culture. To unleash their full ingenuity, we have to empower our colleagues to act like owners.” —Joe Kaeser, President and CEO, Siemens AG “Big data is oversold as the most important facet of competitive advantage. Rather, breakthrough leaps of faith are necessary to achieve extraordinary results. Fast-Forward is full of practical advice about how to capitalize on this simple idea in order to forge your corporate future.” —Anita McGahan, Rotman School of Management, author of How Industries Evolve

Fast Forward

Author : Melanne Verveer
Publisher : Houghton Mifflin Harcourt
ISBN 13 : 0544527194
Total Pages : 269 pages
Book Rating : 4.5/5 (445 download)

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Book Synopsis Fast Forward by : Melanne Verveer

Download or read book Fast Forward written by Melanne Verveer and published by Houghton Mifflin Harcourt. This book was released on 2015 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sheryl Sandberg's Lean In ignited a conversation about women and their careers, and resonated with millions of readers. Fast Forward, by two women leaders with experience and access throughout corporate America and around the world, takes the next step. Through interviews with a network of over fifty trailblazing women, it shows women how to accelerate their growing economic power and combine it with purpose to create success and meaning in their lives while building a better world.

The Fast Forward MBA in Project Management

Author : Eric Verzuh
Publisher : John Wiley & Sons
ISBN 13 : 1119148227
Total Pages : 533 pages
Book Rating : 4.1/5 (191 download)

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Book Synopsis The Fast Forward MBA in Project Management by : Eric Verzuh

Download or read book The Fast Forward MBA in Project Management written by Eric Verzuh and published by John Wiley & Sons. This book was released on 2015-11-09 with total page 533 pages. Available in PDF, EPUB and Kindle. Book excerpt: The all-inclusive guide to exceptional project management The Fast Forward MBA in Project Management is the comprehensive guide to real-world project management methods, tools, and techniques. Practical, easy-to-use, and deeply thorough, this book gives you answers you need now. You'll find the cutting-edge ideas and hard-won wisdom of one of the field's leading experts, delivered in short, lively segments that address common management issues. Brief descriptions of important concepts, tips on real-world applications, and compact case studies illustrate the most sought-after skills and the pitfalls you should watch out for. This new fifth edition features new case studies, new information on engaging stakeholders, change management, new guidance on using Agile techniques, and new content that integrates current events and trends in the project management sphere. Project management is a complex role, with seemingly conflicting demands that must be coordinated into a single, overarching, executable strategy — all within certain time, resource, and budget constraints. This book shows you how to get it all together and get it done, with expert guidance every step of the way. Navigate complex management issues effectively Master key concepts and real-world applications Learn from case studies of today's leading experts Keep your project on track, on time, and on budget From finding the right sponsor to clarifying objectives to setting a realistic schedule and budget projection, all across different departments, executive levels, or technical domains, project management incorporates a wide range of competencies. The Fast Forward MBA in Project Management shows you what you need to know, the best way to do it, and what to watch out for along the way.

Fast Forward Your Makeup

Author : Joshua Luke
Publisher : Candid Creation Publishing
ISBN 13 : 9810880847
Total Pages : 82 pages
Book Rating : 4.8/5 (18 download)

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Book Synopsis Fast Forward Your Makeup by : Joshua Luke

Download or read book Fast Forward Your Makeup written by Joshua Luke and published by Candid Creation Publishing. This book was released on 2011-05-01 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Makeup does wonders. A sheer layer of foundation, a brush of blush on the cheeks, a tint of gloss on the lips and a touch of eye-shadow colour on the eyelids and you can create a winning look at work or at play immediately. Normal.dotm 0 0 1 83 475 Candid Creation Publishing 3 1 583 12.0 0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} This book, packed with useful and practical makeup tips, focuses on simple yet effective step-bystep techniques to bring out the best in your face. Stop spending more time experimenting with your makeup; pick up this handy guide and start finding your way to a more radiant you! 10 Steps. 3 Bonuses. 42 Power Tips. 1 Goal - Fast Forward Your Makeup

Fast Forward Your Career

Author : Simonetta Lureti
Publisher : Business Expert Press
ISBN 13 : 1637421044
Total Pages : 168 pages
Book Rating : 4.6/5 (374 download)

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Book Synopsis Fast Forward Your Career by : Simonetta Lureti

Download or read book Fast Forward Your Career written by Simonetta Lureti and published by Business Expert Press. This book was released on 2021-08-31 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover and practice the skills for your next career advancement. Fast Forward Your Career is for managers and Master students who want to learn the necessary skills to successfully progress in their career. You will: Change your mindset and learn the skills to face the current uncertainty such as the ability to coach, create trust, find your purpose, act with emotional intelligence. Learn team management and communication techniques to boost effectiveness. Observe the skills in practice thanks to the realistic storytelling complementing the theoretical deep-dives. Get tips of true Leadership from successful Executives. Understand the foundation of the Science of Happiness and its application at work. Practice new skills, challenge your perspective, rump-up your effectiveness, and fast-forward your career!

The Fast Forward MBA in Project Management

Author : Eric Verzuh
Publisher : John Wiley & Sons
ISBN 13 : 1119086582
Total Pages : 533 pages
Book Rating : 4.1/5 (19 download)

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Book Synopsis The Fast Forward MBA in Project Management by : Eric Verzuh

Download or read book The Fast Forward MBA in Project Management written by Eric Verzuh and published by John Wiley & Sons. This book was released on 2015-10-12 with total page 533 pages. Available in PDF, EPUB and Kindle. Book excerpt: The all-inclusive guide to exceptional project management The Fast Forward MBA in Project Management is the comprehensive guide to real-world project management methods, tools, and techniques. Practical, easy-to-use, and deeply thorough, this book gives you answers you need now. You'll find the cutting-edge ideas and hard-won wisdom of one of the field's leading experts, delivered in short, lively segments that address common management issues. Brief descriptions of important concepts, tips on real-world applications, and compact case studies illustrate the most sought-after skills and the pitfalls you should watch out for. This new fifth edition features new case studies, new information on engaging stakeholders, change management, new guidance on using Agile techniques, and new content that integrates current events and trends in the project management sphere. Project management is a complex role, with seemingly conflicting demands that must be coordinated into a single, overarching, executable strategy — all within certain time, resource, and budget constraints. This book shows you how to get it all together and get it done, with expert guidance every step of the way. Navigate complex management issues effectively Master key concepts and real-world applications Learn from case studies of today's leading experts Keep your project on track, on time, and on budget From finding the right sponsor to clarifying objectives to setting a realistic schedule and budget projection, all across different departments, executive levels, or technical domains, project management incorporates a wide range of competencies. The Fast Forward MBA in Project Management shows you what you need to know, the best way to do it, and what to watch out for along the way.

Treat Me Like a Customer

Author : Louis Upkins, Jr.
Publisher : Zondervan
ISBN 13 : 0310395577
Total Pages : 228 pages
Book Rating : 4.3/5 (13 download)

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Book Synopsis Treat Me Like a Customer by : Louis Upkins, Jr.

Download or read book Treat Me Like a Customer written by Louis Upkins, Jr. and published by Zondervan. This book was released on 2009-12-22 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Be As Successful at Home As You Are at WorkSo many professionals work non-stop to secure the next rung on the corporate ladder. Why then do they struggle to enjoy their success even at the peak of their career? According to entrepreneur Louis Upkins, by using a simple customer-service principle, you can learn how to be just as successful at home as you are at work. Fulfill your calling as a parent and spouse by treating those closest to you as well as you would treat your customers.Powerful stories and clear, practical teaching help leaders at every level reorder their priorities and bring their lives back into balance in this Treat Me Like a Customer eBook. You will learn: • How to balance the demands of work and home • What your loved ones really want • How to regain trust and build integrity • Why a good fight isn’t the end of the world • How to protect your family from competition By applying these and other tactics explained by Upkins, you will reconnect with your family and experience the same success at home that you enjoy at work.

Fast-Forward Family

Author : Elinor Ochs
Publisher : Univ of California Press
ISBN 13 : 0520955099
Total Pages : 314 pages
Book Rating : 4.5/5 (29 download)

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Book Synopsis Fast-Forward Family by : Elinor Ochs

Download or read book Fast-Forward Family written by Elinor Ochs and published by Univ of California Press. This book was released on 2013-03-01 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: Called "the most unusually voyeuristic anthropology study ever conducted" by the New York Times, this groundbreaking book provides an unprecedented glimpse into modern-day American families. In a study by the UCLA Sloan Center on Everyday Lives and Families, researchers tracked the daily lives of 32 dualworker middle class Los Angeles families between 2001 and 2004. The results are startling, and enlightening. Fast-Forward Family shines light on a variety of issues that face American families: the differing stress levels among parents; the problem of excessive clutter in the American home; the importance (and decline) of the family meal; the vanishing boundaries that once separated work and home life; and the challenges for parents as they try to reconcile ideals regarding what it means to be a good parent, a good worker, and a good spouse. Though there are also moments of connection, affection, and care, it’s evident that life for 21st century working parents is frenetic, with extended work hours, children’s activities, chores, meals to prepare, errands to run, and bills to pay.

Customer Service Best Practices

Author : Ron Zemke
Publisher : Human Resource Development
ISBN 13 : 9780874254433
Total Pages : 502 pages
Book Rating : 4.2/5 (544 download)

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Book Synopsis Customer Service Best Practices by : Ron Zemke

Download or read book Customer Service Best Practices written by Ron Zemke and published by Human Resource Development. This book was released on 1998 with total page 502 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Managing Knock Your Socks Off Service

Author : Chip R. Bell
Publisher : Amacom Books
ISBN 13 : 9780814473689
Total Pages : 244 pages
Book Rating : 4.4/5 (736 download)

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Book Synopsis Managing Knock Your Socks Off Service by : Chip R. Bell

Download or read book Managing Knock Your Socks Off Service written by Chip R. Bell and published by Amacom Books. This book was released on 2007 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: The bestselling customer service management book is back and better than ever, with new tips, strategies, and examples from how to find and retain service-oriented people to recognizing and rewarding good performance.

Managing Knock Your Socks Off Service

Author : Chip Bell
Publisher : AMACOM
ISBN 13 : 0814432050
Total Pages : 250 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Managing Knock Your Socks Off Service by : Chip Bell

Download or read book Managing Knock Your Socks Off Service written by Chip Bell and published by AMACOM. This book was released on 2013-05-01 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or business owner can ask themselves today is, how well are you training, coaching, and supporting your company’s frontline employees?The invaluable, must-have Managing Knock Your Socks Off Service shows managers and supervisors how to: • Find and retain service-oriented people • Understand customer needs, expectations, and desires • Build a service vision • Design a user-friendly service delivery process • Involve and inspire employees • Recognize and reward good performance Fully updated with new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online, this indispensable resource provides absolutely everything managers need to ensure their frontline employees become their company's biggest asset.

Glasshouse

Author : Charles Stross
Publisher : Penguin
ISBN 13 : 9780441014033
Total Pages : 364 pages
Book Rating : 4.0/5 (14 download)

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Book Synopsis Glasshouse by : Charles Stross

Download or read book Glasshouse written by Charles Stross and published by Penguin. This book was released on 2006 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: Awakening in a clinic with most of his memories missing, Robin goes on the run from unknown enemies out to kill him, volunteering to take part in the Glasshouse, an experimental polity simulating a pre-accelerated culture in which he will be assigned an anonymous identity, but he experiences radical changes that threaten everything. 20,000 first printing.