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Factors Influencing Customer Preference Towards Banks
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Book Synopsis Factors Influencing Customer Preference Towards Banks by : CMA(Dr.) Ashok Panigrahi
Download or read book Factors Influencing Customer Preference Towards Banks written by CMA(Dr.) Ashok Panigrahi and published by . This book was released on 2019 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: With growing competition in the banking industry and similarity of services offered by banks, it has become increasingly important that banks identify the factors that determine the basis upon which customers choose banks. Therefore, this study examines the factors that influence the customers of different generations, specifically Generation X and Generation Y, in the selection of banks in the Mumbai region. The main objective is to understand the preference of customers with respect to selected banks in the retail sector vis-à-vis sector of the bank, interest rate and e-banking services provided.
Book Synopsis Factors of Service Quality Influencing Customer's Preference for Banks by : Boon Cheng Ng
Download or read book Factors of Service Quality Influencing Customer's Preference for Banks written by Boon Cheng Ng and published by . This book was released on 1994 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Bank Selection Influencing Factors by : Md. Nur-E-Alam Siddique
Download or read book Bank Selection Influencing Factors written by Md. Nur-E-Alam Siddique and published by . This book was released on 2015 with total page 8 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study analyses the factors considered important by customer in selection a private commercial bank and nationalized commercial bank in Bangladesh. It is based on a survey of 600 customers of private commercial banks (PCBs) and nationalized commercial banks (NCBs) located in the city of Rajshahi in Bangladesh. This study relied on 30 selection factors extracted from relevant literature, personal experience, and interviews with the some bank officials and customers. The findings reveal that the most important factors influencing customers for selecting a private commercial bank are effective and efficient customer services, speed and quality services; image of the bank, online banking, and well management. On the other hand, the most important factors for choosing a nationalized commercial bank are low interest rate on loan, convenient branch location, safe investment (accountability of the govt.), variety of services offered and low eservice charges. Findings also suggest that there are some of significant statistical differences between responses of PCB and NCB customers related to factors considered important in selection a bank.
Book Synopsis Analysing Factors Influencing Consumer Decision Making Process for Mortgage Services by : P. Tamizhselvan
Download or read book Analysing Factors Influencing Consumer Decision Making Process for Mortgage Services written by P. Tamizhselvan and published by GRIN Verlag. This book was released on 2023-09-25 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Doctoral Thesis / Dissertation from the year 2021 in the subject Business economics - Customer Relationship Management, CRM, grade: Commended, Bharathiar University (Tamil Nadu Institute of Urban Studies), course: Ph.D, language: English, abstract: The consumer attitude towards the various financial services products in the past was very passive and attracted less interest. But after the advent of technology and new forms of internet-based Banking, have had a great impact on consumer's attitudes and how they purchase financial products and services. The financial services providers are not certain of retaining their customers and have resorted to the traditional technique of the relationships building and loyalty practices. This makes it all the more important for financial services providers to understand the attitudes of customers and influence their decision-making and behavioral patterns. Consumers tend to search for product information either explicitly or implicitly depend on the attention, perception and other environmental cues related to information on the product. In literature, the choice of a mortgage is conceptualized as a function of value, prepayment, points, type of mortgage sought, etc. A prerequisite for consumers to make good decisions is to have all the relevant information therefore Banks must adopt a mandatory disclosure policy to facilitate this information search.
Book Synopsis Factors Influencing Choice of Banks in a Millennial Customer Perspective by : Cris Kochukalam
Download or read book Factors Influencing Choice of Banks in a Millennial Customer Perspective written by Cris Kochukalam and published by . This book was released on 2018 with total page 6 pages. Available in PDF, EPUB and Kindle. Book excerpt: There has been a tremendous improvement in the way financial institutions operate and this is primarily based on the need to generate sufficient competitive advantage in the competitive scenario within the regulatory boundaries. Customer knowledge about the financial institutions and the choice of a large portfolio of products and services has resulted in enhancing the customer perspectives towards the financial institutions and their products and services. This study is to present the most important factor influencing customers in respect of selecting a bank by customer in Kerala with specific reference to the age group of 21 to 30 years typically termed as the Millennial customer segment. In particular, it finds factors of relevance, which have become significantly important in motivating the choice of banks. The finding shows that the 24-hour availability of ATMs, speed and quality of services, Online banking facility, convenient ATM locations, effective and efficient customer service and several number of branches are significantly relevant.
Book Synopsis Factors Influencing Customer Orientation of Service Employees in the Bank by : Wei-Chin Chang
Download or read book Factors Influencing Customer Orientation of Service Employees in the Bank written by Wei-Chin Chang and published by . This book was released on 1995 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Internet Banking in Estonia by : Katri Kerem
Download or read book Internet Banking in Estonia written by Katri Kerem and published by PRAXIS. This book was released on 2003 with total page 29 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Analysis of Factors Influencing Individual and Corporate Customers' Choice of Bank (a Case Study of Keystone Bank, Yola). by : Mohammed Yahaya
Download or read book Analysis of Factors Influencing Individual and Corporate Customers' Choice of Bank (a Case Study of Keystone Bank, Yola). written by Mohammed Yahaya and published by . This book was released on 2012 with total page 91 pages. Available in PDF, EPUB and Kindle. Book excerpt: The study was conducted to compare the factors that corporate and individual customers consider when deciding on their choice of bank to patronize, and to also examine the differences in level of importance attached to these factors. A review of relevant literature was carried out to consider the factors that have been highlighted by either researchers on the subject matter, most of whom have concentrated on the general factors without separating the corporate from individual customers. Data were obtained using a structured questionnaire, administered on a sample of three hundred and fifty customers. The data was analyzed using means and the chi-square test was used to test hypotheses, which revealed that there was no significant difference in the factors customers consider in choosing banks to patronize. The study therefore recommends that bank markerters emphasize the common factors considered by the customers and strengthen areas where there are differences.
Book Synopsis Customer Satisfaction and Retail Banking by : ANUBHAV ANAND MISHRA
Download or read book Customer Satisfaction and Retail Banking written by ANUBHAV ANAND MISHRA and published by LAP Lambert Academic Publishing. This book was released on 2011-05 with total page 76 pages. Available in PDF, EPUB and Kindle. Book excerpt: The retail banking sector is undergoing wide sweeping changes due to heightened competition and the initiation of modern technology. Now the customers have become more aware than they were in the past and as a result are continuously looking for better quality of services from their retail banks that can provide them with satisfaction. This book helps in the identification of the relationship dimensions that are responsible for satisfying the customers and also enables in the assessment of the influencing power of these factors. This in turn would help in the enhancement of the relationship between the retail banks and their customers, and thus aid the decision makers of these banks to identify the major factors that determine the satisfaction of the customers. This book has put forward a number of implications that have a practical relevance for those bank managers who seek to identify the levels and factors of satisfaction of their customers. Managers can also be benefited because of the identification of the hierarchical importance of these factors. Apart from professionals the analysis should also be beneficial for researchers and academicians as well as students of marketing.
Book Synopsis An Investigation Into the Factors Influencing Consumer Behaviour in the Online Banking Industry by : Yasheen Kasavelu Naidoo
Download or read book An Investigation Into the Factors Influencing Consumer Behaviour in the Online Banking Industry written by Yasheen Kasavelu Naidoo and published by . This book was released on 2002 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :Hulland, John S Publisher :London, [Ont.] : Western Business School, University of Western Ontario ISBN 13 :9780771417948 Total Pages :20 pages Book Rating :4.4/5 (179 download)
Book Synopsis Use of Partial Least Squares (PLS) in Strategic Management Research by : Hulland, John S
Download or read book Use of Partial Least Squares (PLS) in Strategic Management Research written by Hulland, John S and published by London, [Ont.] : Western Business School, University of Western Ontario. This book was released on 1995 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis An Exploratory Study of Factors Influencing the E-Loyalty of Online Banking Consumers by : Sonika Raitani
Download or read book An Exploratory Study of Factors Influencing the E-Loyalty of Online Banking Consumers written by Sonika Raitani and published by . This book was released on 2015 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Banking and Information Technology (IT) can hardly be separated today. Banks are in the forefront of using cutting-edge technology. The fundamentals of banking have remained the same, but the perceived value from banking services has been changing due to the pace at which technology is changing in terms of the means and tools it provides us with. On the one side, it is helping banks in meeting customer service expectations, and on the other side, they are presented with the challenge posed by hackers and cyber criminals. This paper is an attempt to study what keeps the e-banking customer loyal in such a banking environment. Through exploratory research, the authors have synthesized various factors from literature that may influence the e-loyalty of banking customers. The data was collected through a validated questionnaire, administered to a convenient sample of 245 banking customers in Rajasthan. Exploratory factor analysis was performed to analyze the data. The results suggest that website quality, e-trust, e-satisfaction, corporate image, product information and perceived security significantly affect the e-loyalty of online banking customers. The originality of this paper lies in its exploratory nature, as most of the studies related to online banking have focused only on a few of these factors.
Book Synopsis Contemporary Issues in Finance, Investment and Banking in Malaysia by : Zulkefly Abdul Karim
Download or read book Contemporary Issues in Finance, Investment and Banking in Malaysia written by Zulkefly Abdul Karim and published by Springer Nature. This book was released on 2024-02-13 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a collection of research works by experienced academics focusing on the current issues of fintech and cryptocurrency in the context of Malaysia. The book aims to fill the gap in the extant literature on the topic in Southeast Asia. The book starts with a discussion on the role of monetary policies in the advent of the current trend where cryptocurrencies are being used more widely as a medium of exchange compared to conventional fiat money. It then goes on to provide a comparative analysis for beginners regarding the differences between cryptocurrencies and stocks, considering facets such as ownership, methods of exchange, volatility, regulation, and their interconnectedness. Also discussed are the factors influencing on-line investment options using the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) review method, a comparison of Islamic banking products and conventional fintech. The book ends on an analysis of the impact of the COVID-19 pandemic on the Malaysian stock market. This book is a valuable read for undergraduate students, postgraduate students, academicians, researchers, and professionals working in the economics, finance, and banking industries, particularly in Southeast Asia.
Book Synopsis Services Marketing in a Changing Environment by : Thomas M. Bloch
Download or read book Services Marketing in a Changing Environment written by Thomas M. Bloch and published by . This book was released on 1985 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis User Perception and Influencing Factors of Technology in Everyday Life by : Mesquita, Anabela
Download or read book User Perception and Influencing Factors of Technology in Everyday Life written by Mesquita, Anabela and published by IGI Global. This book was released on 2012-08-31 with total page 395 pages. Available in PDF, EPUB and Kindle. Book excerpt: An increasing amount of research is being developed in the area where technology and humans meet. The success or failure of technologies and the question whether technology helps humans to fulfill their goals or whether it hinders them is in most cases not a technical one. User Perception and Influencing Factors of Technology in Everyday Life addresses issues of human and technology interaction. The research in this work is interdisciplinary, ranging from more technical subjects such as computer science, engineering, and information systems, to non-technical descriptions of technology and human interaction from the point of view of sociology or philosophy. This book is perfect for academics, researchers, and professionals alike as it presents a set of theories that allow us to understand the interaction of technology and humans and to put it to practical use.
Book Synopsis Relationship Banking by : Jacques Deforges
Download or read book Relationship Banking written by Jacques Deforges and published by . This book was released on 1992 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Factors Affecting Customer Loyalty in Banking Sector of Punjab, Pakistan by : Ahmad Pasha
Download or read book Factors Affecting Customer Loyalty in Banking Sector of Punjab, Pakistan written by Ahmad Pasha and published by . This book was released on 2016 with total page 10 pages. Available in PDF, EPUB and Kindle. Book excerpt: This study measures the determinants of customer loyalty in the banking sector by analyzing variables such as customer satisfaction, brand trust, perceived price and service quality. Being a descriptive study, survey method is adopted for data collection. For data collection purpose, a questionnaire on the 5-point Likert scale was adopted and distributed among customers of banks. Reliability of instrument is determined by using Cronbach's Alpha. Correlation and regression techniques are used. The findings of the research reveal that perceived value, service quality, customer satisfaction, and brand trust significantly influence customer loyalty.
