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Author :
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (134 download)
Download or read book Exploring Factors Affecting Customer Satisfaction In Online Shopping written by and published by . This book was released on 2020 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Management Association, Information Resources
Publisher : IGI Global
ISBN 13 : 1799889580
Total Pages : 1964 pages
Book Rating : 4.7/5 (998 download)
Download or read book Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business written by Management Association, Information Resources and published by IGI Global. This book was released on 2021-04-16 with total page 1964 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the next few years, it is expected that most businesses will have transitioned to the use of electronic commerce technologies, namely e-commerce. This acceleration in the acceptance of e-commerce not only changes the face of business and retail, but also has introduced new, adaptive business models. The experience of consumers in online shopping and the popularity of the digital marketplace have changed the way businesses must meet the needs of consumers. To stay relevant, businesses must develop new techniques and strategies to remain competitive in a changing commercial atmosphere. The way in which e-commerce is being implemented, the business models that have been developed, and the applications including the benefits and challenges to e-commerce must be discussed to understand modern business. The Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business discusses the best practices, latest strategies, and newest methods for implementing and using e-commerce in modern businesses. This includes not only a view of how business models have changed and what business models have emerged, but also provides a focus on how consumers have changed in terms of their needs, their online behavior, and their use of e-commerce services. Topics including e-business, e-services, mobile commerce, usability models, website development, brand management and marketing, and online shopping will be explored in detail. This book is ideally intended for business managers, e-commerce managers, marketers, advertisers, brand managers, executives, IT consultants, practitioners, researchers, academicians, and students interested in how e-commerce is impacting modern business models.
Author : Ertz, Myriam
Publisher : IGI Global
ISBN 13 : 1799875466
Total Pages : 554 pages
Book Rating : 4.7/5 (998 download)
Download or read book Handbook of Research on the Platform Economy and the Evolution of E-Commerce written by Ertz, Myriam and published by IGI Global. This book was released on 2021-10-15 with total page 554 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the past two decades, research on electronic commerce and platforms has thrived. Tremendous academic research has been conducted on this specific concept. Over the last decade, with the rise of applications and mobile technology, that stream of research has extended to the collaborative economy, more colloquially known as the sharing economy. The commonality between e-commerce and collaborative consumption being that they both occur online and rely predominantly on platforms. The Handbook of Research on the Platform Economy and the Evolution of E-Commerce is a comprehensive reference book offering a holistic perspective of the platform economy by connecting the e-commerce and collaborative economy streams into a common framework. As such, this integrated perspective offers a clearer understanding of the key trends in research and in managerial action, as well as an agenda for future studies and practice. This handbook emphasizes how the digital transition will create an increased merging between physical and digital activities, as well as the challenges and opportunities pertaining to this trend. Covering topics including sharing economy, Marketing 4.0, and digital applications, this book is essential for marketers, managers, executives, students, researchers, and academicians.
Author : Andreas Stark
Publisher :
ISBN 13 :
Total Pages : 146 pages
Book Rating : 4.:/5 (17 download)
Download or read book Service Quality in E-commerce written by Andreas Stark and published by . This book was released on 2014 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Saumitra Sushil Sawant
Publisher : Archers & Elevators Publishing House
ISBN 13 : 8195038417
Total Pages : pages
Book Rating : 4.1/5 (95 download)
Download or read book Customer Satisfaction In Online Shopping written by Saumitra Sushil Sawant and published by Archers & Elevators Publishing House. This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Mark Anthony Camilleri
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (14 download)
Download or read book Customer Satisfaction and Loyalty With Online Consumer Reviews written by Mark Anthony Camilleri and published by . This book was released on 2023 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: While previous research investigated the effects of online consumer reviews on purchase behaviors, currently, there is still a lack of knowledge on the impact of the reviews' credibility, content quality and information usefulness on the customers' satisfaction levels with them. Data were gathered from a sample of 512 participants. A partial least squares approach was utilized to evaluate the reliability and validity of the constructs and to identify the causal effects in this contribution's structured model. The findings reveal that information usefulness is a very strong predictor of satisfaction. They also confirm highly significant indirect effects, between information quality and customer satisfaction, when information usefulness meditates this link. This study suggests that prospective customers appreciate quality reviews of consumers who have already experienced the hospitality services. It raises awareness about the usefulness of review sites as online users refer to their content before committing themselves to purchasing products and services.
Author : Mahdi Abrar
Publisher : MAHDI ABRAR
ISBN 13 :
Total Pages : 166 pages
Book Rating : 4./5 ( download)
Download or read book Quick Commerce written by Mahdi Abrar and published by MAHDI ABRAR. This book was released on 2024-05-29 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's fast-paced world, convenience and speed are paramount. Enter the era of Quick Commerce, where delivery times are measured in minutes, not days. "Quick Commerce: Factors Influencing Customer Satisfaction in Quick Commerce in the Netherlands" is your comprehensive research paper to understanding this business model, some statistics based on Netherland’s market, consumer preference and crucial factors and transformative trend reshaping the retail landscape. This insightful book is basically a thesis paper that explores the origins, growth, and future of Quick Commerce, delving into how businesses are leveraging technology to meet the ever-increasing demands of consumers. From groceries and essentials to fashion and electronics, Quick Commerce is setting new standards for how we shop and live. Inside, you'll discover: The Evolution of Retail: Trace the journey from traditional brick-and-mortar stores to e-commerce and the advent of Quick Commerce. Technological Innovations: Learn about the cutting-edge technologies driving this revolution, including AI, robotics, and advanced logistics. Business Strategies: Understand how leading companies are adapting their models to thrive in the Quick Commerce era. Consumer Behavior: Gain insights into how consumer expectations are changing and what they mean for the future of retail. Challenges and Opportunities: Explore the hurdles faced by businesses and the potential for growth in this rapidly evolving market. Influencing factors: Examine influencing factors of successful Quick Commerce. Whether you're a business leader, entrepreneur, or simply curious about the future of retail, "Quick Commerce: Factors Influencing Customer Satisfaction in Quick Commerce in the Netherlands" offers valuable perspectives and practical knowledge to navigate and succeed in this dynamic environment. Embark on a journey through the world of Quick Commerce and discover how it's redefining the boundaries of convenience and efficiency. Get your copy today and stay ahead in the retail revolution!
Author : Abhishek Palasia A
Publisher : Independent Author
ISBN 13 : 9781805254768
Total Pages : 0 pages
Book Rating : 4.2/5 (547 download)
Download or read book Service Quality of Online Stores A Case Study of Impact of Service Quality on Customers Satisfaction and Perceptions written by Abhishek Palasia A and published by Independent Author. This book was released on 2023-04-09 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this paper we study various key factors affecting Online-Service quality dimensions, customer satisfaction and perception. The topic of online consumer perception and satisfaction has been examined under various contexts over the years. In spite of the fact that analysts from an assortment of business controls have gained noteworthy ground in the course of recent years, the extent of these investigations are somewhat wide, the examinations show up generally divided and no binding together hypothetical model is found in this exploration territory. This proposed system not just furnishes us with a strong perspective on online purchaser discernment and fulfilment, yet additionally fills in as a notable rule for specialists around there. In this research we will study the key dimensions of online shopping as perceived by consumers in India and the different demographic factors affecting on online shopping behaviour of consumers. There are many factors affecting on online shopping behaviour of consumer. The impact of Demographic factors of consumers on on-line shopping has parameters like satisfaction with on-line shopping, future purchase intention, frequency of on-line shopping, numbers of items purchased, and overall spend on on-line shopping. The view of online customers is free of their age and gender however not autonomous of their capability and orientation. Such an observation is probably going to turn into a conclusive factor in influencing shoppers' conduct. In online shopping because of existence of countless Internet vendors globally, the importance of dimensions' increases. E-retailers should make their site more secure and guarantee clients for conveyance of their items. They need to give quality and creative items. There are many reasons for such a rapid developing of internet shopping, which mainly due to the benefits that internet provides.
Author : Daniel Kraus
Publisher : GRIN Verlag
ISBN 13 : 3668960283
Total Pages : 68 pages
Book Rating : 4.6/5 (689 download)
Download or read book Factors Influencing Customer Satisfaction. Differences Between E-Commerce and Voice Commerce written by Daniel Kraus and published by GRIN Verlag. This book was released on 2019-06-18 with total page 68 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master's Thesis from the year 2018 in the subject Business economics - Trade and Distribution, grade: 1,3, German Graduate School of Management and Law gGmbH, language: English, abstract: This thesis comparatively investigates factors for customers satisfaction in voice commerce and e-commerce to assess the emphasis customers place on factors in both channels. Voice commerce is a newly evolving electronic commerce channel where customers communicate with dedicated systems on smart speakers, mobile phones or other devices using their voice, in order to find and order products. This thesis identifies customer satisfaction predictors that potentially differ between both channels: convenience and transaction process efficiency are based on previous research on chatbot and digital assistant expectations. In the area of recommendations, recommendation personalization (the degree of personalization of product recommendations) is identified from previous research. The construct of recommendation complexity has been created, which is the degree of detail and amount of information recommendations are presented. Differences in this domain of computer-human-interaction are explained by media richness theory, an application of neuro-ergonomics. Data was collected through a survey conducted on the crowdsourcing platform Amazon MTurk. The sample consisted of 178 US consumers that had purchased goods using both e-commerce and voice commerce. Structural equation modeling (SEM) was used as well as multiple regression analysis for statistical hypotheses testing. Two SEM models were created for each voice commerce and e-commerce and both models were compared to investigate comparative hypotheses. This research enables product managers to recognize which factors of customers satisfaction differ from those in e-commerce. While developing their voice commerce strategy and system design, managers should emphasize convenience factors such as ease of use and ease of understanding, as well as an efficient transaction process.
Author : Emerald Group Publishing Limited
Publisher : Emerald Group Publishing
ISBN 13 : 1785608703
Total Pages : 196 pages
Book Rating : 4.7/5 (856 download)
Download or read book A Focus on Consumer Behaviours and Experiences in an Online Shopping Environment written by Emerald Group Publishing Limited and published by Emerald Group Publishing. This book was released on 2015-11-02 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Focus on Consumer Behaviours and Experiences in an Online Shopping Environment is a collection of key articles offering insights across a range of sectors. Some of the topics the book looks at include: - Influences of socioeconomic characteristics in online shopping behaviour - The role trust plays in an online shopping environment
Author :
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (133 download)
Download or read book Factors Affecting Customer Satisfaction and Electronic Word of Mouth in online shopping for clothing brand written by and published by . This book was released on 2022 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Vasil Khachidze
Publisher : Springer
ISBN 13 : 364234447X
Total Pages : 743 pages
Book Rating : 4.6/5 (423 download)
Download or read book Contemporary Research on E-business Technology and Strategy written by Vasil Khachidze and published by Springer. This book was released on 2012-10-05 with total page 743 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the proceedings of the International Conference on E-business and Strategy, iCETS 2012, held in Tianjin, China, in August 2012. The 65 revised full papers presented were carefully reviewed and selected from 231 submissions. The papers feature contemporary research on developments in the fields of e-business technology, information management systems, and business strategy. Topics addressed are latest development on e-business technology, computer science and software engineering for e-business, e-business and e-commerce applications, social networking and social engineering for e-business, e-business strategic management and economics development, e-business education, entrepreneurship and e-learning, digital economy strategy, as well as internet and e-commerce policy.
Author : RUI HENGJUN (TP027000)
Publisher :
ISBN 13 :
Total Pages : 86 pages
Book Rating : 4.:/5 (122 download)
Download or read book WHAT ARE THE FACTORS AFFECTING CUSTOMER SATISFACTION TOWARDS ONLINE SHOPPING IN CHINA? written by RUI HENGJUN (TP027000) and published by . This book was released on 2014 with total page 86 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Paul Kunst
Publisher :
ISBN 13 :
Total Pages : 204 pages
Book Rating : 4.3/5 ( download)
Download or read book Managing Service Quality written by Paul Kunst and published by . This book was released on 1995 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Daniel H. Pink
Publisher : Penguin
ISBN 13 : 1101524383
Total Pages : 275 pages
Book Rating : 4.1/5 (15 download)
Download or read book Drive written by Daniel H. Pink and published by Penguin. This book was released on 2011-04-05 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: The New York Times bestseller that gives readers a paradigm-shattering new way to think about motivation from the author of When: The Scientific Secrets of Perfect Timing Most people believe that the best way to motivate is with rewards like money—the carrot-and-stick approach. That's a mistake, says Daniel H. Pink (author of To Sell Is Human: The Surprising Truth About Motivating Others). In this provocative and persuasive new book, he asserts that the secret to high performance and satisfaction-at work, at school, and at home—is the deeply human need to direct our own lives, to learn and create new things, and to do better by ourselves and our world. Drawing on four decades of scientific research on human motivation, Pink exposes the mismatch between what science knows and what business does—and how that affects every aspect of life. He examines the three elements of true motivation—autonomy, mastery, and purpose-and offers smart and surprising techniques for putting these into action in a unique book that will change how we think and transform how we live.
Author : Alan Wilson
Publisher : McGraw Hill
ISBN 13 : 1526847817
Total Pages : 539 pages
Book Rating : 4.5/5 (268 download)
Download or read book EBK: Services Marketing: Integrating Customer Service Across the Firm 4e written by Alan Wilson and published by McGraw Hill. This book was released on 2020-10-07 with total page 539 pages. Available in PDF, EPUB and Kindle. Book excerpt: Successful businesses recognize that the development of strong customer relationships through quality service (and services) as well as implementing service strategies for competitive advantage are key to their success. In its fourth European edition, Services Marketing: Integrating Customer Focus across the Firm provides full coverage of the foundations of services marketing, placing the distinctive Gaps model at the center of this approach. The new edition draws on the most recent research, and using up-todate and topical examples, the book focuses on the development of customer relationships through service, outlining the core concepts and theories in services marketing today. New and updated material in this new edition includes: • New content related to human resource strategies, including coverage of the role of robots and chatbots for delivering customer-focused services. • New coverage on listening to customers through research, big data, netnography and monitoring user-generated content. • Increased technology, social media and digital coverage throughout the text, including the delivery of services using mobile and digital platforms, as well as through the Internet of Things. • Brand new examples and case studies added from global and innovative companies including Turkish Airlines, Volvo, EasyJet and McDonalds. Available with McGraw-Hill’s Connect®, the well-established online learning platform, which features our award-winning adaptive reading experience as well as resources to help faculty and institutions improve student outcomes and course delivery efficiency.
Author : Zahra Sadeghi
Publisher : LAP Lambert Academic Publishing
ISBN 13 : 9783847313397
Total Pages : 112 pages
Book Rating : 4.3/5 (133 download)
Download or read book Customer Behavior and Online Satisfaction written by Zahra Sadeghi and published by LAP Lambert Academic Publishing. This book was released on 2011-12 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can customer satisfaction make a connection between customer's attitudes and mind-setting regarding online shopping? Customer satisfaction program is the most significant objective of this book to create consistent and valid feedback to receive the expression and voice of customer which can be the first step to start and utilize strategies that lead to customer retention- the most valuable corporate asset. Regarding the relationship between satisfaction and online shopping priorities, rejections and measurements that can be accumulated by customer, are shown in this book. Obviously, preference attitude development of customer is the aim of every business and to accomplish this objective continuous customer experience management is to be there; it means measurement of customer satisfaction after online purchasing needs more effort to keep and satisfy the customer.
