Excellence In Human Service Organization Management

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Excellence in Human Service Organization Management

Author : Peter M. Kettner
Publisher : Pearson
ISBN 13 : 9780205088157
Total Pages : 0 pages
Book Rating : 4.0/5 (881 download)

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Book Synopsis Excellence in Human Service Organization Management by : Peter M. Kettner

Download or read book Excellence in Human Service Organization Management written by Peter M. Kettner and published by Pearson. This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: An integrated model for management and administrative practice. Excellence in Human Service Organization Management, 2/e provides guidelines to insure internal consistency within Human Service Organizations. Integrated in management theory, the model presented in the text is adapted to human service organizations generally and social work issues specifically. The text first identifies problems in organizational functioning as well as proposes what managers need to do to put their organizations back on track toward excellence. Then it guides managers through a plan to bring employees on board and continuously nurture them so they identify their success with that of the organization. Standards for Excellence Series -- Designed to help students advance their knowledge, values, and skills, the Standards for Excellence Series assists students in associated CSHSE's National Standards to all levels of human service practice. Learning Goals Upon completing this book, readers will be able to: Identify problems in organizational functioning. Recognize what managers need to do to get organizations on the track for excellence. Understand what employees need to do to help the overall well-being of an organization.

Achieving Excellence in the Management of Human Service Organizations

Author : Peter M. Kettner
Publisher : Addison-Wesley Longman
ISBN 13 :
Total Pages : 410 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Achieving Excellence in the Management of Human Service Organizations by : Peter M. Kettner

Download or read book Achieving Excellence in the Management of Human Service Organizations written by Peter M. Kettner and published by Addison-Wesley Longman. This book was released on 2002 with total page 410 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book attempts to create an integrated model for management and administrative practice in the management of human service organizations. The book presents a theoretical foundation for human services management and identifies the major roles and responsibilities of the manager/administrator.To date, management books have identified problems in organizational functioning and described how systems should work. This book goes beyond description. First, it identifies themes that serve as guidelines to insure internal consistency within the organization. Then it proposes what managers need to do to put their organizations back on track toward excellence. The overall emphasis is on how to get employees to perform at their optimum levels to insure organizational efficiency, effectiveness, quality and productivity.For people in Human Services Management and Social Work Administration/ Management.

Achieving Excellence in Human Resources Management

Author : Edward Lawler
Publisher : Stanford University Press
ISBN 13 : 0804760918
Total Pages : 183 pages
Book Rating : 4.8/5 (47 download)

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Book Synopsis Achieving Excellence in Human Resources Management by : Edward Lawler

Download or read book Achieving Excellence in Human Resources Management written by Edward Lawler and published by Stanford University Press. This book was released on 2009-05-04 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book analyzes how HR organizations operate and what makes them effective, outlining how they need to change.

Organization Practice

Author : Mary Katherine O'Connor
Publisher : John Wiley & Sons
ISBN 13 : 0470495537
Total Pages : 468 pages
Book Rating : 4.4/5 (74 download)

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Book Synopsis Organization Practice by : Mary Katherine O'Connor

Download or read book Organization Practice written by Mary Katherine O'Connor and published by John Wiley & Sons. This book was released on 2009-01-28 with total page 468 pages. Available in PDF, EPUB and Kindle. Book excerpt: Human service organizations are under increasing pressure to demonstrate that their programs work. Organization Practice, Second Edition helps students and professionals in human services and nonprofit management understand complex behaviors in organizations. This new edition provides a new, practical model for understanding cultural identities within organizations. Also, it is significantly revised to include numerous real-world cases, critical thinking questions, empirical support, and engaging exercises. Social workers, as well as public health and nonprofit administrators will benefit from the insights in this book.

Professional Practice in Human Service Organisations

Author : Judy Williams
Publisher : Routledge
ISBN 13 : 1000246914
Total Pages : 213 pages
Book Rating : 4.0/5 (2 download)

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Book Synopsis Professional Practice in Human Service Organisations by : Judy Williams

Download or read book Professional Practice in Human Service Organisations written by Judy Williams and published by Routledge. This book was released on 2020-07-10 with total page 213 pages. Available in PDF, EPUB and Kindle. Book excerpt: Helping children, disabled people, the unemployed, the elderly or homeless people can be inspiring work. However you can only help other people effectively if you understand your role clearly and know how to navigate the organisation in which you work. Professional Practice in Human Service Organisations examines what it means to be a professional in human service work, and how to develop excellence in professional practice. Making explicit what is often held as tacit knowledge in day to day practice, the authors explain the dynamics of human service organisations. They outline the challenges worker can face in caring for vulnerable people while at the same time fulfilling expectations of management and funding bodies. They explain the importance of understanding the complex networks of service delivery systems, including the role of information technology. They also examine how workers can maintain professional relations with clients, colleagues and other workers by developing skills in advocacy and in handling conflict, complaints and ethical dilemmas. Professional Practice in Human Service Organisations is essential reading for practitioners new to roles in social work, community work, youth work and related fields.

Human Services as Complex Organizations

Author : Yeheskel Hasenfeld
Publisher : SAGE
ISBN 13 : 1412956935
Total Pages : 1217 pages
Book Rating : 4.4/5 (129 download)

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Book Synopsis Human Services as Complex Organizations by : Yeheskel Hasenfeld

Download or read book Human Services as Complex Organizations written by Yeheskel Hasenfeld and published by SAGE. This book was released on 2010 with total page 1217 pages. Available in PDF, EPUB and Kindle. Book excerpt: This new edition looks at the many recent changes in the arena of Human Sevices Organizations.

Developing Human Service Leaders

Author : Deborah Harley-McClaskey
Publisher : SAGE Publications
ISBN 13 : 1483393127
Total Pages : 376 pages
Book Rating : 4.4/5 (833 download)

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Book Synopsis Developing Human Service Leaders by : Deborah Harley-McClaskey

Download or read book Developing Human Service Leaders written by Deborah Harley-McClaskey and published by SAGE Publications. This book was released on 2015-12-24 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: Developing Human Service Leaders is an empowering text for human services students that covers the skills and behaviors essential for leaders to manage themselves, their teams, and the organization. Using a unique coaching voice, author Deborah Harley-McClaskey follows a Reflection–Diagnosis–Prescription approach for leadership development with exercises built into the dialogue. The final chapter, Prognosis, offers a workbook-style exercise to help students make a personal change.

Managing Social Service Staff for Excellence

Author : Nancy Summers
Publisher : John Wiley & Sons
ISBN 13 : 1118089510
Total Pages : 260 pages
Book Rating : 4.1/5 (18 download)

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Book Synopsis Managing Social Service Staff for Excellence by : Nancy Summers

Download or read book Managing Social Service Staff for Excellence written by Nancy Summers and published by John Wiley & Sons. This book was released on 2011-02-17 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: An essential guide for those charged with supervision of nonclinical staffin programs, agencies, and units within social service organizations "As someone who has worked in social service agencies, consulted with hundreds of them, and who teaches social service professionals, Ms. Summers knows the issues faced by agencies firsthand. From this experience she has compiled a thoughtful and well-organized text that identifies the principles of effective supervision." —Samuel Knapp, EdD Director of Professional Affairs, Pennsylvania Psychological Association From the Foreword The care of patients and clients of social service agencies is increasingly being performed by paraprofessionals or professionals with little experience. While there are many books written about giving quality clinical supervision, there is very little on supervising the least experienced frontline nonclinical and clinical staff to teach and promote positive and effective interaction with clients, and provide staff support and training that elevates quality care, improves job satisfaction, and minimizes staff turnover. Based on author Nancy Summers' many years of working with troubled social service agencies, Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision fills this need and offers numerous ideas for securing the best care for those served by social service agencies. Common problems faced by agencies are examined with regard to employee behavior and wellness, including staff teamwork, how to build healthy staff/client relationships, and the identification and prevention of routine disrespect of clients and their needs. Diagnostic techniques are presented for identifying these problems, as well as remedies and prevention programs that can be put in place without great expense. Filled with interviews and numerous case examples, Managing Social Service Staff for Excellence offers a step-by-step process for: creating good preventive measures to counteract negative practices that can occur; developing robust commitment and enthusiasm; and getting back on the right track after unfortunate incidents have taken place.

Social Excellence: We Dare You

Author : Matthew Mattson
Publisher : Lulu.com
ISBN 13 : 1257110519
Total Pages : 259 pages
Book Rating : 4.2/5 (571 download)

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Book Synopsis Social Excellence: We Dare You by : Matthew Mattson

Download or read book Social Excellence: We Dare You written by Matthew Mattson and published by Lulu.com. This book was released on 2011-11-29 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: Social Excellence is a philosophy--a lifestyle. Characterized by handshakes, deep, meaningful conversations, and heart-to-heart connections, people who choose Social Excellence understand that human connection is the key to changing the world. This book, overflowing with real-life examples of Social Excellence in action, is not a book to be read in quiet solitude. It is a book that dares the reader to engage with the people and society around them. The authors describe how to build masterful social skills, tell stories of how people have changed the world through interpersonal connection, and challenge readers to push their social comfort zones to the max through edgy Social Dares. Social Excellence: We Dare You is written to inspire community leaders, organizational members, non-profit volunteers, religious congregations, business leaders, political advocates, high-performing students, and anyone who is seeking a way to truly matter in the world.

Diaspora and Visual Culture

Author : Nicholas Mirzoeff
Publisher : Routledge
ISBN 13 : 1136218815
Total Pages : 284 pages
Book Rating : 4.1/5 (362 download)

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Book Synopsis Diaspora and Visual Culture by : Nicholas Mirzoeff

Download or read book Diaspora and Visual Culture written by Nicholas Mirzoeff and published by Routledge. This book was released on 2014-04-04 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the first book to examine the connections between diaspora - the movement, whether forced or voluntary, of a nation or group of people from one homeland to another - and its representations in visual culture. Two foundational articles by Stuart Hall and the painter R.B. Kitaj provide points of departure for an exploration of the meanings of diaspora for cultural identity and artistic practice. A distinguished group of contributors, who include Alan Sinfield, Irit Rogoff, and Eunice Lipton, address the rich complexity of diasporic cultures and art, but with a focus on the visual culture of the Jewish and African diasporas. Individual articles address the Jewish diaspora and visual culture from the 19th century to the present, and work by African American and Afro-Brazilian artists.

Evolving Excellence

Author : Kevin L. Meyer
Publisher : iUniverse
ISBN 13 : 0595417086
Total Pages : 460 pages
Book Rating : 4.5/5 (954 download)

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Book Synopsis Evolving Excellence by : Kevin L. Meyer

Download or read book Evolving Excellence written by Kevin L. Meyer and published by iUniverse. This book was released on 2007 with total page 460 pages. Available in PDF, EPUB and Kindle. Book excerpt: A categorized compilation of favorite posts from the Evolving Excellence blog, Evolving Excellence: Thoughts on Lean Enterprise Leadership offers different-even outright contradictory-viewpoints that explore various aspects of lean enterprise excellence. In the shared desire to see American manufacturing thrive, authors Kevin Meyer and Bill Waddell have poured their knowledge, opinions, and ideas into their blog for the past two years. Sometimes tongue in cheek, usually provocative, occasionally humorous, but always passionate, they point out the failures of companies, organizations, and individuals in the manufacturing industry while also lauding those that understand true excellence. In Evolving Excellence, you'll find a bevy of different topics including: - Learning from the masters of lean manufacturing - Life, liberty, and the pursuit of manufacturing - The false god of the almighty algorithm - Looking lean vs. being lean - The impending global struggle between workers and management "If you love manufacturing then we hope you're reading Evolving Excellence. It's a must-read for manufacturers and those who dream."-Pat Cleary, Senior Vice President, National Association of Manufacturers "The authors are knowledgeable and they tell it like it is."-Bob Emiliani, author of Shingo Prize winning Better Thinking, Better Results Evolving Excellence also includes a glossary of popular terms and a list of resources to help further your knowledge of excellence in manufacturing. Delve into this amazing collection, and discover the different facets of lean enterprise leadership!

Introduction to International Human Resource Management

Author : Eileen Crawley
Publisher : Oxford University Press
ISBN 13 : 0199563217
Total Pages : 380 pages
Book Rating : 4.1/5 (995 download)

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Book Synopsis Introduction to International Human Resource Management by : Eileen Crawley

Download or read book Introduction to International Human Resource Management written by Eileen Crawley and published by Oxford University Press. This book was released on 2013-03-07 with total page 380 pages. Available in PDF, EPUB and Kindle. Book excerpt: This text provides students with an introduction to international human resource management. The authors assume no background knowledge of HRM and blend academic theories with numerous practical examples. Case studies from a wide range of geographical regions and cultures are employed, East as well as West.

Management of Human Service Programs

Author : Judith A. Lewis
Publisher : Brooks Cole
ISBN 13 :
Total Pages : 248 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Management of Human Service Programs by : Judith A. Lewis

Download or read book Management of Human Service Programs written by Judith A. Lewis and published by Brooks Cole. This book was released on 1983 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master management and leadership with MANAGEMENT OF HUMAN SERVICE PROGRAMS. Practical and easy to use, this human services text provides important guidelines for working within agencies that every manager of administrator needs to know. Every chapter includes a case example with reflection questions to help you view the issues in action and to help you reflect on how you would handle the scenario. Topics include challenges of management, environments of human service agencies, program design, organizational theory, organizational design, human resources, supervisory relationships, finances, information systems, program evaluation, organizational change, leadership, and achieving and maintaining organizational excellence.

Human Service Organizations

Author : Yeheskel Hasenfeld
Publisher : Prentice Hall
ISBN 13 :
Total Pages : 296 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Human Service Organizations by : Yeheskel Hasenfeld

Download or read book Human Service Organizations written by Yeheskel Hasenfeld and published by Prentice Hall. This book was released on 1983 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Includes coverage of a wide range of human service organizations Uses a systematic & coherent model of organizational analysis

Unleashing Excellence

Author : Dennis Snow
Publisher : John Wiley & Sons
ISBN 13 : 0470503807
Total Pages : 261 pages
Book Rating : 4.4/5 (75 download)

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Book Synopsis Unleashing Excellence by : Dennis Snow

Download or read book Unleashing Excellence written by Dennis Snow and published by John Wiley & Sons. This book was released on 2009-11-16 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

Managing Service Excellence

Author : C William Crutcher
Publisher :
ISBN 13 : 9780692985717
Total Pages : pages
Book Rating : 4.9/5 (857 download)

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Book Synopsis Managing Service Excellence by : C William Crutcher

Download or read book Managing Service Excellence written by C William Crutcher and published by . This book was released on 2017-12-08 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: What is the one thing that all businesses depend on? Customers. What could be more important, then, to your organization's enduring success than a solid, well-planned and executed customer service strategy--a philosophy and culture that show customers that they are the reason you are in business in the first place? As this book reveals, we are all in the business of serving customers, whether they be external or internal to your organization. It therefore behooves each of us to understand and practice the principles of service excellence. Managing Service Excellence is a comprehensive guidebook for creating and maintaining a customer-centric organization. Through chapters focusing on specific skill sets, real-world examples, and review questions, this book details how to create a satisfied customer and keep them for life. In clear, accessible language, Crutcher covers every aspect of service--from effective planning, communication, teaming, and coaching strategies, to managing change, strengthening critical thinking and problem-solving skills, and leveraging customer feedback to drive business improvement and innovation. With extensive experience in C-level and higher education roles, Crutcher helps us understand what customers really want and need, what drives their individual behavior, and how to best customize our service approach accordingly. In a world where technology is constantly changing the business landscape, this book serves as a timeless resource on the fundamentals of customer service. There will never be a substitute for the competitive advantage that integrity, competence, and relationship-building provide. As Crutcher writes, "If you build it, they will come" may work in the movies, but in real life, success requires a consistent effort in the field of customer service. Managing Service Excellence provides the keys.

Achieving Strategic Excellence

Author : Edward E. Lawler
Publisher : Stanford University Press
ISBN 13 : 0804767955
Total Pages : 160 pages
Book Rating : 4.8/5 (47 download)

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Book Synopsis Achieving Strategic Excellence by : Edward E. Lawler

Download or read book Achieving Strategic Excellence written by Edward E. Lawler and published by Stanford University Press. This book was released on 2006-04-13 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the Center for Effective Organizations’s (CEO) fourth national study of the human resources (HR) function in large corporations. It is the only long-term national study of this important function. Like the previous studies, it focuses on measuring whether the HR function is changing and on gauging its effectiveness. The study focuses particularly on whether the HR function is changing to become an effective strategic partner. It also analyzes how organizations can more effectively manage their human capital. The present study compares data from earlier studies to data collected in 2004. The results show some important changes and indicate what HR needs to do to be effective. Practices are identified that enable HR functions to be high value-added strategic partners.