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Author : Alexandre Valade
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (3 download)
Download or read book Évaluation de la satisfaction de la clientèle et évaluation des besoins actuels et à venir written by Alexandre Valade and published by . This book was released on 1998 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Marie-Pascale Voyer
Publisher :
ISBN 13 :
Total Pages : pages
Book Rating : 4.:/5 (3 download)
Download or read book Un système permanent d'évaluation de la satisfaction de la clientèle written by Marie-Pascale Voyer and published by . This book was released on 1995 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Evangelos Grigoroudis
Publisher :
ISBN 13 : 9781441916563
Total Pages : pages
Book Rating : 4.9/5 (165 download)
Download or read book Customer Satisfaction Evaluation written by Evangelos Grigoroudis and published by . This book was released on 2010 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem by presenting an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA (MUlticriteria Satisfaction Analysis). The chief objective of MUSA is the development of a model able to evaluate the level of customer satisfaction both globally and partially for each of the characteristics or attributes of the product or service being considered. Furthermore, the method aims at providing an integrated set of results capable of analyzing customer needs and expectations and to justify their satisfaction level. And finally, the book examines the development of a decision support tool to help understand and apply results. Individual chapters consider the customer satisfaction problem, presenting the various quantitative and related consumer behavioral models; quality-based approaches; the MUSA method and its extensions and advanced topics; customer satisfaction surveys and barometers; applications of the MUSA method in real-world customer satisfaction surveys; and different information technology approaches related to customer satisfaction. Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality is intended for researchers and practitioners in marketing, quality management, service management, and anyone interested in applications of Multicriteria Decision Analysis (MCDA).
Author : Gabriel Belizaire
Publisher :
ISBN 13 :
Total Pages : 0 pages
Book Rating : 4.:/5 (798 download)
Download or read book Évaluation de la satisfaction de la clientèle Maison internationale de la Rive-Sud written by Gabriel Belizaire and published by . This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Katyna Rivard
Publisher :
ISBN 13 :
Total Pages : 164 pages
Book Rating : 4.:/5 (3 download)
Download or read book Évaluation de la satisfaction de la clientèle à l'égard de la prestation de services par la Direction de la production en langue anglaise, ministère de l'Éducation written by Katyna Rivard and published by . This book was released on 2004 with total page 164 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Public Service Commission of Canada
Publisher :
ISBN 13 :
Total Pages : 248 pages
Book Rating : 4.:/5 (7 download)
Download or read book Annual Report written by Public Service Commission of Canada and published by . This book was released on 2002 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Public Service Commission of Canada
Publisher :
ISBN 13 :
Total Pages : 240 pages
Book Rating : 4.:/5 (31 download)
Download or read book Annual Report - Public Service Commission of Canada written by Public Service Commission of Canada and published by . This book was released on 2003 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author :
Publisher :
ISBN 13 :
Total Pages : 680 pages
Book Rating : 4.:/5 ( download)
Download or read book CMA written by and published by . This book was released on 1998 with total page 680 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Dwight Waldo
Publisher : Routledge
ISBN 13 : 1351486330
Total Pages : 384 pages
Book Rating : 4.3/5 (514 download)
Download or read book The Administrative State written by Dwight Waldo and published by Routledge. This book was released on 2017-09-04 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: This classic text, originally published in 1948, is a study of the public administration movement from the viewpoint of political theory and the history of ideas. It seeks to review and analyze the theoretical element in administrative writings and to present the development of the public administration movement as a chapter in the history of American political thought.The objectives of The Administrative State are to assist students of administration to view their subject in historical perspective and to appraise the theoretical content of their literature. It is also hoped that this book may assist students of American culture by illuminating an important development of the first half of the twentieth century. It thus should serve political scientists whose interests lie in the field of public administration or in the study of bureaucracy as a political issue; the public administrator interested in the philosophic background of his service; and the historian who seeks an understanding of major governmental developments.This study, now with a new introduction by public policy and administration scholar Hugh Miller, is based upon the various books, articles, pamphlets, reports, and records that make up the literature of public administration, and documents the political response to the modern world that Graham Wallas named the Great Society. It will be of lasting interest to students of political science, government, and American history.
Author : George A. Boyne
Publisher : Cambridge University Press
ISBN 13 : 1139460455
Total Pages : 312 pages
Book Rating : 4.1/5 (394 download)
Download or read book Public Service Performance written by George A. Boyne and published by Cambridge University Press. This book was released on 2006-11-23 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: The performance of governments around the globe is constantly in the spotlight, whether as a celebration or indictment of their activities. Providing evidence on strategies to improve the performance of public agencies is therefore essential to the practice of public management. Originally published in 2006, this important contribution to the debate explores issues of measurement, research methodology, and management influences on performance. It focuses on three key questions: what approaches should be adopted to measure the performance of public agencies? What aspects of management influence the performance of public agencies? As the world globalizes, what are the key international issues in performance measurement and management? In examining these questions, the contributors debate both methodological and technical issues regarding the measurement of performance in public organizations, and provide empirical analyses of the determinants of performance. The book concludes with groundbreaking work on the international dimensions of these issues.
Author : Rachel E. Ashworth
Publisher : Oxford University Press, USA
ISBN 13 : 0199545480
Total Pages : 244 pages
Book Rating : 4.1/5 (995 download)
Download or read book Public Service Improvement written by Rachel E. Ashworth and published by Oxford University Press, USA. This book was released on 2010-04-29 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: The performance of public services is a matter of concern in many countries. Issues of public service efficiency, cost, and effectiveness have moved to the forefront of political debate. This book applies the latest thinking from Management and Organization Studies to public organizations to examine how the public sector can perform better.
Author : Hollis Clayson
Publisher : Getty Publications
ISBN 13 : 0892367296
Total Pages : 224 pages
Book Rating : 4.8/5 (923 download)
Download or read book Painted Love written by Hollis Clayson and published by Getty Publications. This book was released on 2003-10-30 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this engrossing book, Hollis Clayson provides the first description and analysis of French artistic interest in women prostitutes, examining how the subject was treated in the art of the 1870s and 1880s by such avant-garde painters as Cézanne, Degas, Manet, and Renoir, as well as by the academic and low-brow painters who were their contemporaries. Clayson not only illuminates the imagery of prostitution-with its contradictory connotations of disgust and fascination-but also tackles the issues and problems relevant to women and men in a patriarchal society. She discusses the conspicuous sexual commerce during this era and the resulting public panic about the deterioration of social life and civilized mores. She describes the system that evolved out of regulating prostitutes and the subsequent rise of clandestine prostitutes who escaped police regulation and who were condemned both for blurring social boundaries and for spreading sexual licentiousness among their moral and social superiors. Clayson argues that the subject of covert prostitution was especially attractive to vanguard painters because it exemplified the commercialization and the ambiguity of modern life.
Author : Jay Shafritz
Publisher : Routledge
ISBN 13 : 0429724039
Total Pages : 1399 pages
Book Rating : 4.4/5 (297 download)
Download or read book International Encyclopedia of Public Policy and Administration Volume 4 written by Jay Shafritz and published by Routledge. This book was released on 2019-03-01 with total page 1399 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the fourth volume of a four-volume encyclopaedia which combines public administration and policy and contains approximately 900 articles by over 300 specialists. This Volume covers entries from R to Z. It covers all of the core concepts, terms and processes of applied behavioural science, budgeting, comparative public administration, devel
Author :
Publisher :
ISBN 13 :
Total Pages : 692 pages
Book Rating : 4.:/5 (89 download)
Download or read book World Gas Conference written by and published by . This book was released on 1976 with total page 692 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Peter Seitel
Publisher :
ISBN 13 : 9780966552010
Total Pages : 399 pages
Book Rating : 4.5/5 (52 download)
Download or read book Safeguarding Traditional Cultures written by Peter Seitel and published by . This book was released on 2001 with total page 399 pages. Available in PDF, EPUB and Kindle. Book excerpt: Proceedings from a conference "A global assessment of the 1989 recommendation on the safeguarding of traditional culture and folklore" held at the Smithsonian Institution June 27-30 1999. The purpose of the conference was to assess the implementation of the Recommendation (an international normative instrument adopted by UNESCO in 1989), to bring together points of view and perspectives on the Recommendaion from around the world, and suggest ways in which the Recommendation might develop in the future so that its purpose, the safeguarding of traditional culture and folklore, might be achieved.
Author : Jesus Gonzalez-Feliu
Publisher : Springer Science & Business Media
ISBN 13 : 364231788X
Total Pages : 272 pages
Book Rating : 4.6/5 (423 download)
Download or read book Sustainable Urban Logistics: Concepts, Methods and Information Systems written by Jesus Gonzalez-Feliu and published by Springer Science & Business Media. This book was released on 2013-09-07 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Since the 1990’s, researchers, practitioners and public administrations have given more thought to urban logistics. However, their interests and goals are not the same, and several approaches do not produce efficient logistics systems as a result. This book aims to provide both a conceptual framework for urban logistics planning and management and to create a basis for deploying solutions that aim to reduce the main nuisances related to urban goods. The proposed book is divided in two parts. The first proposes a set of methodological chapters, written by key authors, which aim to support decision makers in their current choices related to urban logistics. In addition to public authorities’ aims and goals, the book highlights the importance of private actors, and shows how supply chain management can deal with the problems of the last urban mile and its integration in global logistics chains. The second presents several applied research works that deal with current planning and practice issues in urban logistics, such as the role of city planning, the place of night deliveries in carrier organization, the limits of logistics pooling, and the real estate market, among others. The book was written by key authors, all having considerable research experience and recognised as experts in their respective fields. Each chapter presents methods and results of research works, written for a broad audience, and more precisely directed to both academics and practitioners.
Author : Ridley Nelson
Publisher : World Bank Publications
ISBN 13 : 9780821349793
Total Pages : 176 pages
Book Rating : 4.3/5 (497 download)
Download or read book The Next Ascent written by Ridley Nelson and published by World Bank Publications. This book was released on 2002-01-01 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Aga Khan Rural Support Program (AKRSP) in northern Pakistan has become a model for rural development programmes throughout the country and worldwide. This is the fourth independent evaluation of the AKRSP by the World Bank, which seeks to assess how the programme can best meet present and future challenges and development needs. The assessment covers the period since the programme's initiation in 1982, as well as the period since the last evaluation in 1995. It concentrates on four programme components: community organisations, infrastructure development, natural resource management, and microfinance.
