Evaluating The Travelers Perspective To Improve The Airport Customer Experience

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Evaluating the Traveler's Perspective to Improve the Airport Customer Experience

Author :
Publisher :
ISBN 13 : 9780309674027
Total Pages : 185 pages
Book Rating : 4.6/5 (74 download)

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Book Synopsis Evaluating the Traveler's Perspective to Improve the Airport Customer Experience by :

Download or read book Evaluating the Traveler's Perspective to Improve the Airport Customer Experience written by and published by . This book was released on 2021 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today’s airports have become much more than transportation hubs. They are increasingly becoming places where people dine, shop, relax, work, and interact. This expanded role comes with challenges as airports try to understand and address the needs of their diverse customer base. The TRB Airport Cooperative Research Program's ACRP Research Report 231: Evaluating the Traveler's Perspective to Improve the Airport Customer Experience presents information and tools to better understand the traveler’s perspective of the airport journey and how airports might respond to the evolving needs of their travelers. Supplemental materials to the report include an executive summary, a multimedia tool that provides visuals to support the findings, and Appendices C through F (which include a social media and media analysis toolkit, a review of creative benchmarking, a sample data summary table for creative benchmarking, and a listing of social media and media analysis resources and guides).

Improving the Airport Customer Experience

Author : Bruce J. Boudreau
Publisher :
ISBN 13 : 9780309375580
Total Pages : 230 pages
Book Rating : 4.3/5 (755 download)

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Book Synopsis Improving the Airport Customer Experience by : Bruce J. Boudreau

Download or read book Improving the Airport Customer Experience written by Bruce J. Boudreau and published by . This book was released on 2016 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: "TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description

Managing Airports

Author : Anne Graham
Publisher : Taylor & Francis
ISBN 13 : 1000836231
Total Pages : 530 pages
Book Rating : 4.0/5 (8 download)

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Book Synopsis Managing Airports by : Anne Graham

Download or read book Managing Airports written by Anne Graham and published by Taylor & Francis. This book was released on 2023-02-27 with total page 530 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fully revised and updated to consider recent developments in the industry, the sixth edition of Managing Airports: An International Perspective provides comprehensive and cutting-edge insight into the processes behind running a successful airport. Logically structured and embellished with illustrative diagrams and tables throughout, this edition approaches management topics from a strategic and commercial perspective and provides an innovative and accessible understanding of how modern-day airports are operated. Containing a plethora of global case studies covering a range of different airports from many different parts of the world, the book maintains a balance between coverage of key principles and practice of airport management, together with thorough consideration of current and topical issues. This edition has been updated to include: • New content on the significant economic and operational impacts of the COVID-19 pandemic on the global air transport industry, technological and digital advances, the changing air transport environment, airline developments, net zero goals and evolving markets. • Updated and expanded content on sustainability development and airports’ adoption of sustainable development goals, changes in airline business models, airport digital marketing, the passenger biometric airport journey and airport diversification strategies. • New and updated international case studies to show recent issues and theory in practice. International and multidisciplinary in approach, this edition is a vital resource for students, lecturers and researchers of transport and tourism, and practitioners within the air transport industry.

Assessing Airport Programs for Travelers with Disabilities and Older Adults

Author : Patricia Ryan (Aviation expert)
Publisher :
ISBN 13 : 9780309687225
Total Pages : 0 pages
Book Rating : 4.6/5 (872 download)

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Book Synopsis Assessing Airport Programs for Travelers with Disabilities and Older Adults by : Patricia Ryan (Aviation expert)

Download or read book Assessing Airport Programs for Travelers with Disabilities and Older Adults written by Patricia Ryan (Aviation expert) and published by . This book was released on 2023 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The travel experience can vary greatly for people embarking on the same journey. In particular, travelers with disabilities and older adults usually experience more challenges journeying through the airport. The TRB Airport Cooperative Research Program's ACRP Research Report 239: Assessing Airport Programs for Travelers with Disabilities and Older Adults provides the industry with resources and tools to enhance existing programs and services and develop new ones. The report also provides effective assessment tools to evaluate, monitor, and improve different aspects of the customer experience for these two target groups. An associated online tool, ACRP WebResource 14: Tools to Assess Airport Programs for Travelers with Disabilities and Older Adults, supplements the report. A PDF file with alt text descriptions for the graphics is available upon request from [email protected]." -- from publisher's website.

Cases on Traveler Preferences, Attitudes, and Behaviors: Impact in the Hospitality Industry

Author : Catenazzo, Giuseppe
Publisher : IGI Global
ISBN 13 : 1668469219
Total Pages : 367 pages
Book Rating : 4.6/5 (684 download)

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Book Synopsis Cases on Traveler Preferences, Attitudes, and Behaviors: Impact in the Hospitality Industry by : Catenazzo, Giuseppe

Download or read book Cases on Traveler Preferences, Attitudes, and Behaviors: Impact in the Hospitality Industry written by Catenazzo, Giuseppe and published by IGI Global. This book was released on 2023-08-05 with total page 367 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the modern hospitality industry, it is critical to understand travelers’ needs and wants for businesses to survive and remain competitive. Further study on understanding travelers’ motivations is essential in this field. Cases on Traveler Preferences, Attitudes, and Behaviors: Impact in the Hospitality Industry showcases several research-based case studies to understand travelers’ preferences, attitudes, and behaviors to illustrate empirical methodologies in order to guide academics and practitioners in their research endeavors. Covering key topics such as destinations, rural areas, social impacts, and tourism management, this reference work is ideal for industry professionals, policymakers, researchers, academicians, scholars, practitioners, instructors, and students.

Air Transport - A Tourism Perspective

Author : Anne Graham
Publisher : Elsevier
ISBN 13 : 0128128577
Total Pages : 276 pages
Book Rating : 4.1/5 (281 download)

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Book Synopsis Air Transport - A Tourism Perspective by : Anne Graham

Download or read book Air Transport - A Tourism Perspective written by Anne Graham and published by Elsevier. This book was released on 2019-02-15 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Air Transport: A Tourism Perspective provides rigorous insights into the current complexities, synergies and conflicts within air transportation and tourism, presenting a balanced, comprehensive, contemporary, and global analysis that thoroughly examines the links between theory and practice. The book offers readers a multi-sector, global perspective on the practical implications of the link between air transport and tourism. By using a novel approach, it systematically explores the successive stages of a tourist's trip-investigating reasons for flying, the airport experience, airline industry structures, competition and regulation, and air transportation and destination interrelationships. In addition, the book explores current and salient debates on such issues as the influence of traveling to visit friends and family, the role of charters versus low cost carriers, public subsidies to support airport development, and much more. Presents insights from an international team of expert contributors with proven research and publication experience in their specialty area Includes cutting-edge analyses based on original research that identifies emerging research directions and policy and managerial implications Utilizes a multidisciplinary approach to fully explore theoretical and policy concepts and their effect on air transportation and tourism development Provides case studies from around the globe in each chapter

Considering and Evaluating Airport Privatization

Author : Sheri Ernico
Publisher : Transportation Research Board
ISBN 13 : 030921405X
Total Pages : 124 pages
Book Rating : 4.3/5 (92 download)

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Book Synopsis Considering and Evaluating Airport Privatization by : Sheri Ernico

Download or read book Considering and Evaluating Airport Privatization written by Sheri Ernico and published by Transportation Research Board. This book was released on 2012 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: TRB’s Airport Cooperative Research Program (ACRP) Report 66: Considering and Evaluating Airport Privatization addresses the potential advantages and disadvantages of implementing various approaches to airport privatization.

Guidebook for Implementing Intelligent Transportation Systems Elements to Improve Airport Traveler Access Information

Author : Robert Marshall Elizer
Publisher : Transportation Research Board
ISBN 13 : 0309258367
Total Pages : 137 pages
Book Rating : 4.3/5 (92 download)

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Book Synopsis Guidebook for Implementing Intelligent Transportation Systems Elements to Improve Airport Traveler Access Information by : Robert Marshall Elizer

Download or read book Guidebook for Implementing Intelligent Transportation Systems Elements to Improve Airport Traveler Access Information written by Robert Marshall Elizer and published by Transportation Research Board. This book was released on 2012 with total page 137 pages. Available in PDF, EPUB and Kindle. Book excerpt: TRB's Airport Cooperative Research Program (ACRP) Report 70: Guidebook for Implementing Intelligent Transportation Systems Elements to Improve Airport Traveler Access Information provides descriptions, component details, and examples of how airport ground access information can be disseminated using various intelligent transportation systems (ITS) technologies. The guidebook contains tables to help airport operators determine the applicability of certain ITS strategies based on airport operational needs and airport size. The printed version of the report includes an interactive CD-ROM designed to help explore and evaluate the information needs of various airport traveler market segments and to identify ITS technologies that best meet the needs of the airport user. The CD-ROM also contains a decision support tool that allows users to identify appropriate methods of delivering airport traveler information based on the airport traveler market segment.

Guidebook for Evaluating Airport Parking Strategies and Supporting Technologies

Author :
Publisher : Transportation Research Board
ISBN 13 : 0309118093
Total Pages : 171 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Guidebook for Evaluating Airport Parking Strategies and Supporting Technologies by :

Download or read book Guidebook for Evaluating Airport Parking Strategies and Supporting Technologies written by and published by Transportation Research Board. This book was released on 2009 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guidebook presents various parking strategies and technologies that are employed, or have potential applications, at airports in the United States. This guidebook will assist airport operators in (1) determining their specific goals as they relate to public parking and their customer needs; (2) gaining an understanding of the parking strategies and technologies that correspond to their goals; and (3) evaluating benefits, costs, and implementation. With parking as the primary source of non-airline revenue at airports, and usually the customer's first and last experience with the airport, it is an important focus in an airport's overall strategic plan. ACRP Report 24 provides - in a single source - a buffet of parking strategies and technologies to complement and achieve airport operators' long-term goals and objectives. This guidebook will be useful to airport parking owners and operators, and their consultants, as they strive to better accommodate the needs of their customers, improve customer service, increase operational efficiency, and enhance net revenues.

A Practical Guide to Airline Customer Service

Author : Colin C. Law
Publisher : BrownWalker Press
ISBN 13 : 1627346937
Total Pages : 302 pages
Book Rating : 4.6/5 (273 download)

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Book Synopsis A Practical Guide to Airline Customer Service by : Colin C. Law

Download or read book A Practical Guide to Airline Customer Service written by Colin C. Law and published by BrownWalker Press. This book was released on 2018-04-16 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.

Guide to the Decision-making Tool for Evaluating Passenger Self-tagging

Author : Francis Barich
Publisher : Transportation Research Board
ISBN 13 : 0309155282
Total Pages : 72 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Guide to the Decision-making Tool for Evaluating Passenger Self-tagging by : Francis Barich

Download or read book Guide to the Decision-making Tool for Evaluating Passenger Self-tagging written by Francis Barich and published by Transportation Research Board. This book was released on 2011 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: TRB's Airport Cooperative Research Program (ACRP) Report 41: Guide to the Decision-Making Tool for Evaluating Passenger Self-Tagging provides the information and tools, included on and accompanying CD-ROM, necessary for an airport or airline to determine the appropriateness of pursuing passenger self-tagging should it be allowed in the United States in the future. The tools, in an Excel Spreadsheet format, allow for the input of airport-specific information, such as facility size and passenger flows, while also providing industry averages to assist those airports and airlines that haven't yet collected their individual information. The decision-making tools provide both qualitative and quantitative information that can then be used to assess if passenger self-tagging meets organizational needs or fits into their strategic plan. Appendix A to ACRP 41 was published online as ACRP Web-Only Document 10: Appendix A: Research Documentation for ACRP Report 41. The CD-ROM included as part of ACRP Report 41 is also available for download from TRB's website as an ISO image.

Handbook to Assess the Impacts of Constrained Parking at Airports

Author : Ricondo & Associates
Publisher : Transportation Research Board
ISBN 13 : 0309154960
Total Pages : 112 pages
Book Rating : 4.3/5 (91 download)

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Book Synopsis Handbook to Assess the Impacts of Constrained Parking at Airports by : Ricondo & Associates

Download or read book Handbook to Assess the Impacts of Constrained Parking at Airports written by Ricondo & Associates and published by Transportation Research Board. This book was released on 2010 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt: TRB's Airport Cooperative Research Program (ACRP) Report 34: Handbook to Assess the Impacts of Constrained Parking at Airports explores different types of parking constraints that airports experience and highlights tools to assess the impacts of the constraints and strategies to deal with them. The handbook includes a predictive modeling tool in a CD-ROM format designed to help determine the effects of implementing various parking strategies. The CD is also available for download from TRB's website as an ISO image.

Resource Manual for Airport In-terminal Concessions

Author :
Publisher : Transportation Research Board
ISBN 13 : 0309213533
Total Pages : 269 pages
Book Rating : 4.3/5 (92 download)

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Book Synopsis Resource Manual for Airport In-terminal Concessions by :

Download or read book Resource Manual for Airport In-terminal Concessions written by and published by Transportation Research Board. This book was released on 2011 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'TRB's Airport Cooperative Research Program (ACRP) Report 54: Resource Manual for Airport In-Terminal Concessions provides guidance on the development and implementation of airport concession programs. The report includes information on the airport concession process; concession goals; potential customers; developing a concession space plan and concession mix; the Airport Concessions Disadvantaged Business Enterprise (ACDBE) program; and concession procurement, contracting, and management practices"--Publisher's description.

Practical Airport Operations, Safety, and Emergency Management

Author : Jeffrey Price
Publisher : Butterworth-Heinemann
ISBN 13 : 0128006013
Total Pages : 631 pages
Book Rating : 4.1/5 (28 download)

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Book Synopsis Practical Airport Operations, Safety, and Emergency Management by : Jeffrey Price

Download or read book Practical Airport Operations, Safety, and Emergency Management written by Jeffrey Price and published by Butterworth-Heinemann. This book was released on 2016-02-09 with total page 631 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical Airport Operations, Safety, and Emergency Management: Protocols for Today and the Future focuses on the airport itself, not the aircraft, manufacturers, designers, or even the pilots. The book explores the safety of what's been called ‘the most expensive piece of pavement in any city’— the facility that operates, maintains, and ensures the safety of millions of air passengers every year. The book is organized into three helpful sections, each focusing on one of the sectors described in the title. Section One: Airport Safety, explores the airport environment, then delves into safety management systems. Section Two: Airport Operations, continues the conversation on safety management systems before outlining airside and landside operations in depth, while Section Three: Airport Emergency Management, is a careful, detailed exploration of the topic, ending with a chapter on the operational challenges airport operations managers can expect to face in the future. Written by trusted experts in the field, users will find this book to be a vital resource that provides airport operations managers and students with the information, protocols, and strategies they need to meet the unique challenges associated with running an airport. Addresses the four areas of airport management: safety, operations, emergency management, and future challenges together in one book Written by leading professionals in the field with extensive training, teaching, and practical experience in airport operations Includes section on future challenges, including spaceport, unmanned aerial vehicles, and integrated incident command Ancillary materials for readers to reinforce concepts and instructors teaching operations courses Focuses on the topics of safety, operations, emergency management, and what personnel and students studying the topic can expect to face in the future

Air Transport and Operations

Author : R. Curran
Publisher : IOS Press
ISBN 13 : 1614991189
Total Pages : 568 pages
Book Rating : 4.6/5 (149 download)

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Book Synopsis Air Transport and Operations by : R. Curran

Download or read book Air Transport and Operations written by R. Curran and published by IOS Press. This book was released on 2012 with total page 568 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book presents the proceedings of the joint conference held in Delft, the Netherlands inJune 2012, incorporating the 3rd International Air Transport Operations Symposium ATOS, the 3rd Association of Scientific Development in Air Traffic Management in Europe ASDASeminar, the 6th International Meeting for Aviation Products Support Processes IMAPP and the 2012Complex World Seminar. The book includes the majority of academic papers presented at the conference, and provides a wide overview of the issues currently of importance in the world of air transport.pIOS Press is an international science, technical and medical publisher

Airport Research Needs

Author : National Research Council (U.S.). Transportation Research Board. Committee for a Study of an Airport Cooperative Research Program
Publisher : Transportation Research Board
ISBN 13 : 0309077494
Total Pages : 116 pages
Book Rating : 4.3/5 (9 download)

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Book Synopsis Airport Research Needs by : National Research Council (U.S.). Transportation Research Board. Committee for a Study of an Airport Cooperative Research Program

Download or read book Airport Research Needs written by National Research Council (U.S.). Transportation Research Board. Committee for a Study of an Airport Cooperative Research Program and published by Transportation Research Board. This book was released on 2003 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: Urges the US Congress to establish a national airport cooperative research program. The committee that produced the report called such a program essential to ensuring airport security, efficiency, safety, and environmental compatibility.

Assessment of Checkpoint Security

Author : United States. Congress. House. Committee on Homeland Security. Subcommittee on Transportation Security and Infrastructure Protection
Publisher :
ISBN 13 :
Total Pages : 96 pages
Book Rating : 4.:/5 (318 download)

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Book Synopsis Assessment of Checkpoint Security by : United States. Congress. House. Committee on Homeland Security. Subcommittee on Transportation Security and Infrastructure Protection

Download or read book Assessment of Checkpoint Security written by United States. Congress. House. Committee on Homeland Security. Subcommittee on Transportation Security and Infrastructure Protection and published by . This book was released on 2011 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: