Enterprise Engagement The Roadmap 5th Edition

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Enterprise Engagement: The Roadmap, 5th Edition

Author : Richard Kern
Publisher : Bowker Identifier Services
ISBN 13 : 9780991584345
Total Pages : 312 pages
Book Rating : 4.5/5 (843 download)

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Book Synopsis Enterprise Engagement: The Roadmap, 5th Edition by : Richard Kern

Download or read book Enterprise Engagement: The Roadmap, 5th Edition written by Richard Kern and published by Bowker Identifier Services. This book was released on 2019-01-03 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: The only practical guidebook and desk reference for executives and front-line management seeking to apply a strategic and systematic approach to achieving organizational objectives and improving shareholder value and share-price performance in public and privately held organizations, government, and not-for-profits. This book offers a formal framework for the application of engagement principles across the enterprise and details the numerous tactics and applications of engagement in all segments of business and the economy. Enterprise Engagement differs from the traditional approach to employee and customer engagement in that it aligns engagement strategies and tactics across the organization to ensure efficiency and measurable success.Enterprise Engagement: The Roadmap is designed for the senior leaders in charge of strategic and tactical engagement plan development and for the front-line managers involved with implementation. It provides a desk reference to all the engagement strategies and tactics and how to better align them to achieve strategic or tactical goals. It provides a guide to developing ISO Annex SL and ISO 1001- compliant strategies and for auditing engagement processes, as well as information on engagement careers and applications for engagement in government and not-for profits. "By the time I finished reading Enterprise Engagement: The Roadmap my copy was filled with Post-it notes highlighting information I knew I would need to reference later. This book provides a complete guide to almost everything an organization needs to implement a strategic approach to engaging everyone in organizational goals in a systematic way." - Grace Swanson, Vice President, Human Capital, Accumold "As a professor of marketing and entrepreneurship for most of my career, and founder of two leading companies in sales and marketing management, I know that delivering promises is one of the most critical strategies for success. Yet too many organizations fail to address the importance of engaging all stakeholders in organizational goals. Enterprise Engagement: The Roadmap is the only book I know that focuses on how to apply a strategic and tactical approach to engagement across the enterprise in a systematic way." - Gary Rhoads, Stephen Mack Covey Professor of Marketing at the Marriot School of Business at Brigham Young University and Chairman of Xvoyant"I have spent much of my career helping organizations develop great cultures, and in the end a successful strategy requires a CEO-led approach to connecting employees, managers, customers, vendors, suppliers, the community - everyone inside and outside the organization who has a stake in its success. I have repeatedly referenced almost every chapter in Enterprise Engagement: The Roadmap since the first edition came out, as it's the only book I know of that puts together in one place all the tactics needed to address engagement to achieve organizational results." - Barbara Porter, Executive Director, Ernst & Young"The world of organizational management has talked about the issue of engagement for going on two decades, and it's clear that despite all the discussion and expenditures on motivational speakers, leadership coaching, rewards and recognition, permission marketing, innovation, diversity, etc., little has changed. Enterprise Engagement: The Roadmap provides a game plan for a strategic and systematic approach that connects the dots between all stakeholders and the tools needed to engage them in the organizational mission." - Dr. Ron McKinley, Vice President, Chief Standards Officer, Director, University of Texas Medical Branch Healthcare Management Institute, and Chair of ISO Technical Committees 260, Human Resource Management and 304, Healthcare Organization Management

Enterprise Engagement for CEOs: The Little Blue Book for People-Centric Capitalists

Author : Bruce Bolger
Publisher :
ISBN 13 : 9780991584352
Total Pages : 124 pages
Book Rating : 4.5/5 (843 download)

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Book Synopsis Enterprise Engagement for CEOs: The Little Blue Book for People-Centric Capitalists by : Bruce Bolger

Download or read book Enterprise Engagement for CEOs: The Little Blue Book for People-Centric Capitalists written by Bruce Bolger and published by . This book was released on 2019-06-14 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: "If every organization practiced the principles of this Little Blue Book, there might not have been a Little Red Book"--Dr. Gary Rhoads, Chairman, Xvoyant Inc. and Professor of Marketing and Entrepreneurship at the Marriott School of Business at Brigham Young University. Enterprise Engagement for CEOs provides a worldwide-recognized framework for a more sustainable way to run organizations that addresses the growing desire for a more human-focused capitalism. This book shows that with the right focus on the value of people, capitalism can create a virtuous circle of prosperity that surpasses the potential of any other system. Enterprise Engagement for CEOs is for a new generation of leaders and proud capitalists who don't just say human capital is their organization's most important asset, they know it. Human capital includes not just employees or customers, but all stakeholders - distribution partners, vendors, communities and investors. In the case of not-for-profits, this also means donors and volunteers, and in government, constituents, political donors and volunteers. Enterprise Engagement for CEOs provides organizational leaders or anyone who aspires to be one a logical, practical guide to a new strategic and systematic approach to people management that generates greater and more sustainable financial results than prevailing process- and short-term focused management styles. It also creates a better experience for all stakeholders and a healthier, more prosperous society, not to mention greater peace of mind for boards, management and investors. The principles of Enterprise Engagement and ISO 10018 Quality People Management standards apply the same strategic and systematic approach to people management today that ISO 9000 standards did for quality management in the 1990s. This easy-to-understand approach, along with completely voluntary ISO standards, provides the principles and a roadmap from which any organization can benefit to achieve a greater return-on-investment from their current efforts to enhance their various engagement initiatives simply by using the proven strategic, systematic, integrated approach that transformed quality management. Enterprise Engagement and ISO standards address the growing desire for a more humane capitalism that benefits all stakeholders and society by demonstrating that a strategic and systematic focus on human capital offers a more successful and sustainable way to make money and run an organization of any kind. For a more in-depth book designed for implementers, check out Enterprise Engagement: The Roadmap, 5th Edition on Amazon.

Design Knowledge Management System

Author : Santhosh Shekar
Publisher : Penman Books
ISBN 13 : 9789390156818
Total Pages : 278 pages
Book Rating : 4.1/5 (568 download)

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Book Synopsis Design Knowledge Management System by : Santhosh Shekar

Download or read book Design Knowledge Management System written by Santhosh Shekar and published by Penman Books. This book was released on 2021-01-23 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Design Knowledge Management System A PRACTICAL GUIDE FOR IMPLEMENTING ISO 30401 KMS STANDARDEvery organization needs to manage their foundational knowledge dimension for better Organizational Development, Learning Management, Innovation Management, Business Intelligence, Information and Data Management, Customer Relationship Management, Human Resource Management, and Risk Management (to name few). An effective KM system would enhance organizational resilience and adaptability to the new order of the post-pandemic world. This book provides practical guidance for individuals and organizations to design and develop KM Systems based on ISO 30401 KMS Standard regardless of the industry type, size and scale. You will learn the fundamentals of human-centered knowledge needs and how one can address them logically and systematically to develop the KM systems at Projects, or Business Units, or Organizations or even scale up to the National and Global level. A practical case study is used to design and develop KM Systems. It provides insights on- Various KM lifecycles- Customized KM Framework- KM Methodology, Tool Kits, and Processes- Different aspects of Knowledge Development Cycles- Steps to develop KM Solutions, - Sample of Knowledge Architecture Scheme Development- Length and breadth of KM Scoping and Measurement- Checklists, Questionnaires, and- Ways to map Organizational KM to ISO KMS requirements in a step by step process.For more information about the book - Visit http: //www.iso30401kms.com website

Enterprise Engagement

Author : Bruce Bolger
Publisher :
ISBN 13 : 9780991584321
Total Pages : 256 pages
Book Rating : 4.5/5 (843 download)

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Book Synopsis Enterprise Engagement by : Bruce Bolger

Download or read book Enterprise Engagement written by Bruce Bolger and published by . This book was released on 2016-04-14 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Enterprise Engagement: The Roadmap introduces a new path to business prosperity through a strategic focus on people. 256 pages, 8" by 10" textbook format with 36 chapters. Authored and edited by dozens of experts in general management, marketing, sales, data management, business and academia, the book's methodology has been endorsed by leading companies as a means of achieving both strategic and tactical organizational goals related to sales, marketing, human resources, vendor management, and community relations. A proven strategy to: Increase long-term profitability Maximize customer loyalty and referrals Capture the commitment of dealers, agents, and distributors Increase sales and improve customer service Maximize quality, productivity, quality, wellness, and more Foster greater prosperity through a focus on people The book provides formal preparation for the Enterprise Engagement Certification program. ABOUT ENTERPRISE ENGAGEMENT Enterprise Engagement is a new field that helps organizations maximize performance by addressing the needs of everyone from customers and distribution partners, to employees, vendors, and related communities. Organizations run this way outperform their competitors in the 3-6 year time frame by up to 300% both in stock market performance and earnings, according to multiple research studies. Why isn't every company run this way? Because research indicates that companies with low engagement can outperform everyone in the 1-3 year time frame-until the costs of those short-term strategies come home to roost. WHY THE TIME IS NOW "Despite over 20 years of research and the wisdom of dozens of best-selling authors, most organizations continue to overlook the long-term competitive edge that comes from having a fully engaged audience of customers, distribution partners, employees, vendors, and communities," says Curt Coffman, Chief Science Officer of The Coffman Organization, and co-author with Marcus Buckingham of "First Break All the Rules," one of the all-time best selling business books. "Now is the time to have a book that provides organizations with a clear strategy to maximize performance through people." Enterprise Engagement is a "virtuous capitalism" that focuses on profitability through people and will become essential in the era of social media in which customers and talented employees have the power. It is different from traditional marketing and management in that it redefines an organization's brand to include all of its audiences; seeks to align activities across the organization from customers and distribution partners to all employees, vendors, and related communities; and integrates traditionally siloed activities such as leadership and coaching, assessment, communications, learning, collaboration and innovation, rewards and recognition, analytics, and more to focus everyone on mutually supported goals. "Enterprise Engagement is a new field critical to delivering our brand promises. The business leaders, managers, employees and vendor partners who understand the field of Engagement will have the competitive edge," says Gina Valenti, Vice President, Owners Services, Hilton Worldwide and Vice President, Brand Culture and Internal Messaging, Hampton Hotels. Enterprise Engagement is a fresh approach to Corporate Social Responsibility that starts at home focusing first and foremost on meeting the needs of shareholders by meeting those of the organization's customers, distribution partners, employees, vendors and communities.

Inbound Organization

Author : Dan Tyre
Publisher : John Wiley & Sons
ISBN 13 : 1119482453
Total Pages : 288 pages
Book Rating : 4.1/5 (194 download)

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Book Synopsis Inbound Organization by : Dan Tyre

Download or read book Inbound Organization written by Dan Tyre and published by John Wiley & Sons. This book was released on 2018-04-24 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Use inbound principles to build and strengthen your company’s future We’re in a major shift in a fundamental aspect of how businesses grow, how buyers purchase, and how businesses build meaningful conversations and customer relationships. Companies who align their mission, strategies, action plans, and tools with the way buyers think, learn, discover, and purchase will have a huge competitive advantage. Organizations need to adjust their mindset and build a strategic foundation to deal with these facts and not just update a business plan. Inbound Organization shows leaders how to build their company's future around Inbound principles and strengthen the structural foundations necessary to deal with the changes in buyer behavior. It explains how and why Inbound ideas and how to create a remarkable customer experience belong in the boardrooms and on the desks of founders, entrepreneurs, business leaders, and anyone who has a responsibility to lead their organizations into the future. • Discover the foundation of inbound principles • Learn how to put ideas into practice today • Read about organizations that successfully apply the principles of Inbound • Keep your business on course to succeed amidst buyer changes Stay ahead of the curve and learn how to use Inbound principles to ensure you’re always ahead of the curve.

Disrupting Digital Business

Author : R "Ray" Wang
Publisher : Harvard Business Review Press
ISBN 13 : 1625270534
Total Pages : 208 pages
Book Rating : 4.6/5 (252 download)

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Book Synopsis Disrupting Digital Business by : R "Ray" Wang

Download or read book Disrupting Digital Business written by R "Ray" Wang and published by Harvard Business Review Press. This book was released on 2015-04-14 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: We are no longer an economy of products and services. The digital transformation demands that we focus our attention on experiences and outcomes. Business leaders and their organizations must shift to keeping promises—no matter how their customers interact with them. But organizations no longer control the conversation. In this era of social and mobile technology, customers, employees, suppliers, and partners are in direct communication with one another. Those personal networks and the brands they’re passionate about influence their decision making and their spending. The workforce has changed too. Employees expect to be able to determine when and how they will work, the technology they’ll use, and the values their company will espouse. Organizations can take part in this conversation only if they recognize how and where it’s happening. Resisting these changes will leave executives, managers, and their companies powerless. Organizations must pivot with and ahead of these social, organizational, and technological shifts or risk being left behind. Technology guru Ray Wang shows how organizations can surf the waves of change—how they can keep their promises. Current trends, when taken seriously, require a new way of thinking about business that includes five key areas: 1. Consumerization of technology and the new C-suite 2. Data’s influence in driving decisions 3. Digital marketing transformation 4. The future of work 5. Matrix commerce Digital disruption has changed how we do our work. But by mastering these trends you’ll delight your customers with every interaction.

The New Talent Acquisition Frontier

Author : Edna Chun
Publisher : Taylor & Francis
ISBN 13 : 1000978230
Total Pages : 156 pages
Book Rating : 4.0/5 (9 download)

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Book Synopsis The New Talent Acquisition Frontier by : Edna Chun

Download or read book The New Talent Acquisition Frontier written by Edna Chun and published by Taylor & Francis. This book was released on 2023-07-03 with total page 156 pages. Available in PDF, EPUB and Kindle. Book excerpt: Awarded a Silver Medal in the category Human Resources and Employee Training from the 2014 Axiom Business Book Awards • Create the inclusive, high performance workforce needed to succeed in an increasing multicultural society and global marketplace• Learn how global organizations and leading professional associations develop integrated HR/diversity talent strategies, and the specific challenges they face• Get practical tools to assess integrated HR/diversity strategic planning, and see why organizations are not making more diversity progress• Develop specific performance indicators to track your progress in implementing synergistic HR/diversity approaches• Case studies of SHRM, federal and state government, global corporations, and higher education illustrate systematic, integrated HR/diversity effortsFor HR professionals and leaders, chief diversity officers, line managers, and executives in the private and public sectors and higher education, this book presents a systematic approach to integrating HR practices and strategic diversity initiatives to create the inclusive, high performance workforce that every enterprise and institution needs to succeed in an increasingly multicultural society and global marketplace.The authors’ point of departure is that talent is the primary strategic asset necessary for organizational survival and success in a demographically diversifying and globally interconnected world. Organizations seeking to attain their full potential in this new talent frontier must optimize their human capital resources by the deliberate development of synergy between human resource (HR) and diversity programs. Failure to integrate and coordinate these two functions will erode organizational competitiveness, whether it is in developing new markets, products, programs, or services.As the first book to provide a concrete roadmap to integrated HR and diversity strategy, the authors identify two critical practices: talent management through the orchestration of HR and diversity programs to enhance organizational capability by unleashing, mobilizing, nurturing, and sustaining the contributions of a diverse and talented workforce; and talent sustainability through the close integration of HR and diversity to continuously develop systems, structures, processes, and a culture that heighten employee commitment, engagement, and inclusion. They further believe that there should be a commonality of practice across all types of organizations, and that each sector can learn from the others to accelerate its adaptation to today’s rapidly shifting national and global realities.Based on the most current research and on interviews with HR and diversity leaders in major organizations, this book provides the reader with concrete strategies and practical tools for implementing a successful and sustainable talent management program. It also addresses common barriers to the development of synergistic HR and diversity strategy, and how to overcome them.Given the evolutionary nature of the integration of HR and diversity, the authors present nine extensive case studies from all organizational sectors, as well as from the two leading Human Resource professional associations – the Society for Human Resource Management (SHRM) and the College and University Professional Association for Human Resources (CUPA-HR) – to illustrate the dynamic intersection between HR and diversity practices.

Enterprise Engagement

Author : Bruce Bolger
Publisher :
ISBN 13 : 9780991584314
Total Pages : pages
Book Rating : 4.5/5 (843 download)

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Book Synopsis Enterprise Engagement by : Bruce Bolger

Download or read book Enterprise Engagement written by Bruce Bolger and published by . This book was released on 2015-04-03 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Lean IT

Author : Steven C Bell
Publisher : CRC Press
ISBN 13 : 9781439817575
Total Pages : 370 pages
Book Rating : 4.8/5 (175 download)

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Book Synopsis Lean IT by : Steven C Bell

Download or read book Lean IT written by Steven C Bell and published by CRC Press. This book was released on 2016-04-19 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Winner of a Shingo Research and Professional Publication Award Information Technology is supposed to enable business performance and innovation, improve service levels, manage change, and maintain quality and stability, all while steadily reducing operating costs. Yet when an enterprise begins a Lean transformation, too often the IT department is either left out or viewed as an obstacle. What is to be done? Winner of a 2011 Shingo Research and Professional Publication Award, this book shares practical tips, examples, and case studies to help you establish a culture of continuous improvement to deliver IT operational excellence and business value to your organization. Praise for: ...will have a permanent place in my bookshelf. —Gene Kim, Chief Technology Officer, Tripwire, Inc. ... provides an unprecedented look at the role that Lean IT will play in making this revolutionary shift and the critical steps for sustained success. —Steve Castellanos, Lean Enterprise Director, Nike, Inc. Twenty years from now the firms which dominate their industries will have fully embraced Lean strategies throughout their IT organizations. —Scott W. Ambler, Chief Methodologist for Agile and Lean, IBM Rational ... a great survival manual for those needing nimble and adaptive systems. —Dr. David Labby, MD, PhD, Medical Director and Director of Clinical Support and Innovation, CareOregon ... makes a major contribution in an often-ignored but much-needed area. —John Bicheno, Program Director MS in Lean Operations, Cardiff University ... a comprehensive view into the world of Lean IT, a must read! —Dave Wilson, Quality Management, Oregon Health & Science University

Planning Local Economic Development

Author : Edward J. Blakely
Publisher : SAGE
ISBN 13 : 0761924582
Total Pages : 417 pages
Book Rating : 4.7/5 (619 download)

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Book Synopsis Planning Local Economic Development by : Edward J. Blakely

Download or read book Planning Local Economic Development written by Edward J. Blakely and published by SAGE. This book was released on 2002-05-22 with total page 417 pages. Available in PDF, EPUB and Kindle. Book excerpt: Exploring the theories of local economic development that are relevant to dilemmas facing communities today, this third edition expands on issues such as the planning process, analytical techniques and high-technology strategies.

Pricing and Profitability Management

Author : Julie Meehan
Publisher : John Wiley & Sons
ISBN 13 : 047082705X
Total Pages : 256 pages
Book Rating : 4.4/5 (78 download)

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Book Synopsis Pricing and Profitability Management by : Julie Meehan

Download or read book Pricing and Profitability Management written by Julie Meehan and published by John Wiley & Sons. This book was released on 2011-06-28 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: The practical guide to using pricing and profitability management to build a better business A comprehensive reference for any business professional looking to understand the capabilities and competencies required for effectively managing pricing and profitability, Pricing and Profitability Management explains how to determine the right approach, tools, and techniques for each of six key categories (pricing strategy, price execution, advanced analytics and optimization, organizational alignment and governance, pricing technology and data management, and tax and regulatory effectiveness). Exploring each category in detail, the book addresses how an integrated approach to pricing improvement can give a sustainable, competitive advantage to any organization. The ultimate "how to" manual for any executive or manager interested in price management, the book presents a holistic, comprehensive framework that shows how integrating these pricing categories into a cohesive program leads to impressive gains that cannot be achieved through a single-pronged approach. Presents a comprehensive framework for more effectively managing pricing and profitability Identities the six key categories of pricing and profitability management Shows you how to gain a competitive edge by managing pricing and profitability Taking a comprehensive view of pricing, companies can position themselves to tap a vast source of shareholder value—the ability to set and enforce profitable prices, not just once, but again and again in response to marketplace changes and evolving business needs—and this book will show you how.

Déclaration de principes tripartite sur les entreprises multinationales et la politique sociale

Author :
Publisher : International Labour Organization
ISBN 13 : 9789222116317
Total Pages : 36 pages
Book Rating : 4.1/5 (163 download)

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Book Synopsis Déclaration de principes tripartite sur les entreprises multinationales et la politique sociale by :

Download or read book Déclaration de principes tripartite sur les entreprises multinationales et la politique sociale written by and published by International Labour Organization. This book was released on 2001 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Slides for Students

Author : Gary D. Fisk
Publisher :
ISBN 13 : 9781940771434
Total Pages : 376 pages
Book Rating : 4.7/5 (714 download)

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Book Synopsis Slides for Students by : Gary D. Fisk

Download or read book Slides for Students written by Gary D. Fisk and published by . This book was released on 2018-10-16 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: 300 million powerpoint presentations are given daily, yet there is a disconnect between the amazing technology of powerpoint and a mediocre student learning experience. To unleash the full potential of powerpoint presentations, we must do a better job of creating presentations that fit the educational needs of students. Slides for Students does just that.Slides for Students is an open and honest discussion about powerpoint in the classroom. A need exists for thoughtfully designed and implemented classroom instruction that focuses on the learner rather than on the technology. This book was written to translate academic research findings into practical suggestions about powerpoint that educators can use. Divided into two parts, Slides for Students discusses the history of powerpoint, explores academic studies on the topic, and demonstrates how to design slides to best suit educational needs and engage with students to avoid the dreaded "death by powerpoint."

The Entrepreneur's Roadmap

Author : New York Stock Exchange
Publisher :
ISBN 13 : 9780996498227
Total Pages : pages
Book Rating : 4.4/5 (982 download)

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Book Synopsis The Entrepreneur's Roadmap by : New York Stock Exchange

Download or read book The Entrepreneur's Roadmap written by New York Stock Exchange and published by . This book was released on 2017-06 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Entrepreneur's guide for starting and growing a business to a public listing

Jobs to Be Done

Author : Stephen Wunker
Publisher : AMACOM
ISBN 13 : 0814438083
Total Pages : 220 pages
Book Rating : 4.8/5 (144 download)

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Book Synopsis Jobs to Be Done by : Stephen Wunker

Download or read book Jobs to Be Done written by Stephen Wunker and published by AMACOM. This book was released on 2016-11-15 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a challenging economy filled with multiple competitors, no one can afford to stagnate. Yet, innovation is notoriously difficult. How do you pinpoint the winning ideas that customers will love? Sifting through purchasing data for clues about what might sell or haphazardly brainstorming ideas are typical strategies. However, innovation expert Stephen Wunker offers the effective Jobs method: determining the drivers of customer behavior--those functional and emotional goals that people want to achieve. This simple shift in perspective opens up new insights about your customers and a wealth of hidden opportunities. For example, social media newcomer Snapchat used the Jobs process to capture the millennial demographic. By reducing functionality, the company satisfied its users' unmet need to document real life in the moment, without filters and "like" buttons. Packed with similar examples from every industry, this complete innovation guide explains both foundational concepts and a detailed action plan developed by Wunker and his team. In Jobs to Be Done, the groundbreaking Jobs Roadmap takes you step-by-step through the innovation process and reveals how to: Gather valuable customer insights Turn those insights into new product ideas Test and iterate until you find original profitable solutions And much more! Jobs to Be Done gives you a clear-cut framework for thinking about your business, outlines a roadmap for discovering new markets, new products and services, and helps you generate creative opportunities to innovate your way to success.

The New Roi

Author : Dave Bookbinder
Publisher :
ISBN 13 : 9780999237106
Total Pages : 218 pages
Book Rating : 4.2/5 (371 download)

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Book Synopsis The New Roi by : Dave Bookbinder

Download or read book The New Roi written by Dave Bookbinder and published by . This book was released on 2017-09-20 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ask anyone from the CEO to the shipping clerk about the organization¿s most valuable asset, and you¿ll get the same answer: ¿The people!¿ However, when it comes to the valuation of that organization, especially in terms of intangible assets, like patents and trademarks wind up seeming to be more valuable. How? Simple: They¿re more quantifiable.In The NEW ROI: Return on Individuals, we delve into placing a more quantifiable value on the human capital asset ¿ the most valuable asset in every organization. Additionally, we explore universal ways to promote even greater workforce value including creating difference makers, increasing employee success, improving happiness, reducing toxic employees, generating innovation by building trust, embracing and improving corporate culture, and much more.Do you know who your rock star employees are and how to improve employee engagement and employee morale? Want to keep your top performers happy and productive? Do you actually know the real cost of toxic employees to your bottom line and profitability? Why do some teams succeed while others fail¿ even within the same organization? What is the impact of and on human capital during mergers and acquisitions? How do trust and happiness impact your employees and their ability to be more innovative? What is resiliency in business and why is it important? How high is your cost of turnover and what can you do to reduce it?Whether you are a CEO, on a leadership team, in middle management, or are an employee who wants to see their company not just succeed but thrive, you will gain incredible insight into how the lifeblood of every organization ¿ the human capital asset ¿ operates and what you can do to improve and enhance the success of your employees and ultimately your organization and its bottom line.Nothing gets done in any organization without people and improving the productivity of every employee is the key to boosting profitability and at the same time boosting employee morale. Higher morale generates even greater productivity which, in turn, improves your bottom line. It¿s an upward spiral that you¿ll want to harness.

Enterprise Engagement

Author : Bruce Bolger
Publisher :
ISBN 13 : 9780991584338
Total Pages : 298 pages
Book Rating : 4.5/5 (843 download)

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Book Synopsis Enterprise Engagement by : Bruce Bolger

Download or read book Enterprise Engagement written by Bruce Bolger and published by . This book was released on 2018-02-15 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: Enterprise Engagement: The Roadmap How to Achieve Organizational Results Through People and Qualify for ISO 10018 Certification Master a new systematic approach to achieving organizational goals through people from the organization that helped transform the quality of products made around the world. Enterprise Engagement: The Roadmap - How to Achieve Organizational Results Through People and Qualify for ISO 10018 Certification introduces a new path to organizational success and a better stakeholder experience. Enterprise Engagement applies a systematic and strategic focus on people covered in the new standards and guidelines issued by the International Organization for Standardization for ISO 9001 Quality Management. It addresses the critical role of Human Capital in a more systematic way, and also discusses why neither customer nor employee engagement have increased in over a decade. This fourth edition has been updated to support any organization seeking to profit from the new ISO 9001 and ISO 10018 Quality People Management standards. These are designed to support sustainable performance and a better outcome and experience for customers, employees and stakeholders through a systematic approach similar to that successfully applied to Quality Process Management. The book covers almost every element of Enterprise Engagement, and provides a sample of the ISO 10018 Quality People Management Audit tool, an explanation of the auditing method, and a sample Engagement Process Development Plan. Your organization does not need to gain certification to profit from a more strategic, measurable means of engaging people. Enterprise Engagement is a proven strategy to: Increase long-term profitability; Maximize customer loyalty and referrals; Capture the commitment of dealers, agents and distributors, as well as increase sales and improve customer service; Maximize quality, productivity, wellness and more, fostering greater prosperity through a focus on people. Enterprise Engagement: The Roadmap also provides formal preparation for the Enterprise Engagement Certification program required for organizations to gain an ISO 10018 Quality People Management certification. The new ISO 9001 and ISO 10018 standards and certification aim to do for Quality People Management what ISO 9001 accomplished for Quality Process Management: apply a formal, systematic and auditable process to achieving goals that can be continuously improved. This book and the field of Enterprise Engagement address the fundamental reasons why neither customer nor employee engagement have increased over the last decade: the lack of a formal process that integrates the engagement of all organizational stakeholders, as well as the multiple tools-often siloed-that are needed to foster the proactive involvement and capabilities of everyone who can contribute to success in a unified way. A 360-Degree Approach to Management and Marketing With about two dozen contributors representing general management, marketing, sales, data management, business and academia, Enterprise Engagement: The Roadmap 's methodology specifically aligns with the ISO 9001 and ISO 10018 Quality People Management framework, along with additional initiatives not yet recognized by ISO, that are unique in that they achieve strategic and tactical goals by creating a connection between promises made and promises kept, and by addressing all the stakeholders who can affect success-customers, distribution partners, employees, vendors, communities, etc.