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Enhancing The Performance Of The Services Sector
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Book Synopsis Enhancing the Performance of the Services Sector by : OECD
Download or read book Enhancing the Performance of the Services Sector written by OECD and published by OECD Publishing. This book was released on 2005-06-08 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: The services sector now accounts for over 70% of employment and value added in OECD economies. It also accounts for almost all employment growth in the OECD area. But despite its growing weight in OECD economies, productivity growth and employment ...
Author :Organisation for Economic Co-operation and Development Publisher :OECD Publishing ISBN 13 : Total Pages :284 pages Book Rating :4.F/5 ( download)
Book Synopsis Enhancing the Performance of the Services Sector by : Organisation for Economic Co-operation and Development
Download or read book Enhancing the Performance of the Services Sector written by Organisation for Economic Co-operation and Development and published by OECD Publishing. This book was released on 2005 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: The services sector now accounts for over 70% of employment and value added in OECD economies. It also accounts for almost all employment growth in the OECD area. But despite its growing weight in OECD economies, productivity growth and employment rates in services remain low in many OECD countries. To improve the basis for future economic growth and to address the rapid globalisation of OECD economies, the services sector will need to do better than is currently the case. But how can services performance be improved? And which factors and policies are the most important?This report provides an overview of the role of services in economic performance, and the factors that affect services sector performance. This includes the role of labour and product markets, the impact of barriers to trade in services, the role of innovation in services and the impacts of information and communications technology (ICT) on the services sector. The report also includes a paper presenting case studies of successful services firms, which help illustrate the broader analysis from OECD data.The report shows that services are indeed of growing importance to OECD economies, but that not all OECD economies have sufficiently adjusted their policies to seize greater benefits from the potential for growth and innovation in the services sector. Adjusting these polices will help in preparing OECD economies for a future characterised by an increasingly internationalised and competitive services sector.
Book Synopsis Enhancing the Performance of the Services Sector by : Organisation for Economic Co-operation and Development
Download or read book Enhancing the Performance of the Services Sector written by Organisation for Economic Co-operation and Development and published by . This book was released on 2005 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Improving Service Quality in the Global Economy by : Michael Milakovich
Download or read book Improving Service Quality in the Global Economy written by Michael Milakovich and published by Auerbach Publications. This book was released on 2005-08-03 with total page 432 pages. Available in PDF, EPUB and Kindle. Book excerpt: Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of successful customer service QI efforts in both the public and private sectors. The book emphasizes the selection and development of strategies for quality improvement in regulated public non-market-driven services such as education, government, and healthcare. This revised edition promotes managerial thinking that integrates QI and Knowledge Management (KM) concepts with leadership principles that enable effective responses to the changing demands of the global economy. The text provides step-by-step guidelines, recommendations, and action plans for implementing quality improvements in service sector industries, which now generate two-thirds of America's GDP. Throughout this volume, cases of successful QI efforts in service industries complement major points in each chapter, offering profiles of global service quality leaders that serve as examples to organizations in the public sector. Current and future managers will gain insight into how the global service quality revolution effects their daily work environments, inspiring improvement in products, services, and support that American companies provide to markets worldwide.
Book Synopsis Structure and Performance of the Services Sector in Transition Economies by : Ana M. Fernandes
Download or read book Structure and Performance of the Services Sector in Transition Economies written by Ana M. Fernandes and published by World Bank Publications. This book was released on 2007 with total page 53 pages. Available in PDF, EPUB and Kindle. Book excerpt: Abstract: This paper examines the structure and performance of the services sector in Eastern European and Central Asian countries during 1997-2004. Services represent an increasing share of total value added and employment with the major sub-sectors being wholesale trade, retail trade, inland transport, telecommunications, and real estate activities. A clear divide separates EU-5 countries from South Eastern European countries and Ukraine in terms of services labor productivity. Although a large gap in productivity also separates EU-8 countries from EU-15 countries, that gap was reduced from 1997 to 2004 as most services sub-sectors experienced fast productivity growth. High skill intensive sub-sectors and information and communications technology producers and users have exhibited higher productivity levels and growth rates relative to other sub-sectors since 2000. The author finds a positive effect of services liberalization on the productivity growth of services sub-sectors. The author also finds a positive and significant effect of services liberalization in both finance and infrastructure on the productivity of downstream manufacturing.
Book Synopsis Performance and Efficiency Improvement of the Service Sector Industries by : Dilip Kumar Gayen
Download or read book Performance and Efficiency Improvement of the Service Sector Industries written by Dilip Kumar Gayen and published by . This book was released on 2020-08-12 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recommended Techniques for Service Industry efficiency, customer-oriented services, application of Lean Six-sigma, Service TQM, Market and Business Study and Research, Digital marketing, Service process Re-engineering, and Efficiency improvement of Service industry for making Smart Service provider
Download or read book The Service Economy written by OECD and published by OECD Publishing. This book was released on 2000-05-11 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: Services are transforming OECD economies on a massive scale, but are still impeded by regulations and policies that stifle innovation and competition. Comprehensive reforms need to be pursued internationally as well as in individual OECD countries ...
Book Synopsis The Indonesian Economy in Transition by : Hal Hill
Download or read book The Indonesian Economy in Transition written by Hal Hill and published by ISEAS-Yusof Ishak Institute. This book was released on 2019-03-06 with total page 472 pages. Available in PDF, EPUB and Kindle. Book excerpt: By any indicator, Indonesia, the fourth most populous nation on earth, is a development success story. Yet 20 years after a deep economic and political crisis, it is still in some respects an economy in transition. The country recovered from the 1997–98 crisis and navigated the path from authoritarian to democratic rule surprisingly quickly and smoothly. It survived the 2008–09 global financial crisis and the end of the China-driven commodity super boom in 2014 with little difficulty. It is now embarking on its fifth round of credible national elections in the democratic era. It is in the process of graduating to the upper middle-income ranks. But, as the 25 contributors to this comprehensive and compelling volume document, Indonesia also faces many daunting challenges — how to achieve faster economic growth along with more attention to environment sustainability, how to achieve more equitable development outcomes, how to develop and nurture stronger institutional foundations, and much else. “This is a timely and much-needed book. There are very few recent books on Indonesia with such a comprehensive analysis of not just mainstream economic policies, but also most importantly the key issues of human capital, inequality, social welfare, labour, food security and natural resource management. This book will not only be crucial for policy discourse but for all stakeholders who care about Indonesia making the transition not only to a high-income economy, but an inclusive one.” — Mari Pangestu, Faculty of Economics and Business, University of Indonesia “The Indonesian Economy in Transition: Policy Challenges in the Jokowi Era and Beyond is one of the most important books that discusses the Indonesian economy post–Asian Financial Crisis. A must-read for anyone who wants to understand contemporary Indonesian economy.” — M. Chatib Basri, former Minister of Finance of Indonesia
Book Synopsis OECD Reviews of Innovation Policy: Korea 2009 by : OECD
Download or read book OECD Reviews of Innovation Policy: Korea 2009 written by OECD and published by OECD Publishing. This book was released on 2009-07-21 with total page 268 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report assesses the current status of Korea’s innovation system and policies, and identifies where and how the government should focus its efforts to improve the country’s innovation capabilities.
Author :United States. Congress. Senate. Committee on Governmental Affairs Publisher : ISBN 13 : Total Pages :456 pages Book Rating :4.3/5 (91 download)
Book Synopsis Reorganizing the Government's International Trade and Investment Functions by : United States. Congress. Senate. Committee on Governmental Affairs
Download or read book Reorganizing the Government's International Trade and Investment Functions written by United States. Congress. Senate. Committee on Governmental Affairs and published by . This book was released on 1979 with total page 456 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Improving Performance in Service Organizations by : Joyce Ann Miller
Download or read book Improving Performance in Service Organizations written by Joyce Ann Miller and published by Oxford University Press. This book was released on 2011-07-01 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improving Performance in Service Organizations guides professionals through the application of lean concepts and methods in the service sector. Agencies can use this innovative approach to analyze operations and determine ways to eliminate activities that are wasteful and add no value to the services delivered. Service organizations that undergo a lean transformation optimize the use of time and money associated with operations and ensure that scarce resources are allocated to the activities that produce the greatest value for clients served. Using a lean lens within the context of the organization's goals and mission taps into the latent energy and innovative ideas of personnel and releases resources trapped in a vicious cycle of wasted work efforts. By applying the lean concepts, methods, and tools introduced in this book and creating a culture of continuous improvement, service organizations can increase effectiveness and improve accountability for the funding they receive. This book is also well suited for academic courses in quality improvement/business operations management in business and/or social service programs.
Book Synopsis The Service Productivity and Quality Challenge by : P.T. Harker
Download or read book The Service Productivity and Quality Challenge written by P.T. Harker and published by Springer Science & Business Media. This book was released on 1995-05-31 with total page 520 pages. Available in PDF, EPUB and Kindle. Book excerpt: The recent global recession has revealed the vital importance of service-sector productivity in all developed economies. The challenge for scholars and professionals in productivity management (economics and management science) in the coming decade is clearly to improve the productivity of the services sector. Section I addresses the economy-wide problems of measuring service productivity and its impact on economic performance. The growing volume and recognition of trade and international competition in services is the subject of Section II. The first two sections together outline the broad parameters facing the economy and individual managers as they struggle to improve service productivity in an increasingly competitive international market. The specific steps to be taken are addressed in Section III. Section IV presents an operations management perspective on the productivity problem. Section V presents the problems and opportunities that exist in productivity improvement in market services (i.e. those industries where some degree of competition and market pricing exists). Finally, non-market services, a vital part of all developed economies, are discussed in Section VI. The Service Productivity and Quality Challenge presents the state of the art thinking on the service productivity challenge from a variety of disciplines. Rather than a cursory view of each discipline's perspective, the papers go into detail on each subject or industry. Taken as a whole, they provide a panoramic view of the problem and its potential solutions.
Book Synopsis Enhancing Customer Experience in the Service Industry by : Levent Altinay
Download or read book Enhancing Customer Experience in the Service Industry written by Levent Altinay and published by Cambridge Scholars Publishing. This book was released on 2015-11-25 with total page 281 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a new and definitive overview of customer experience and how it can be managed and enhanced in one of the most dynamic industries in the world—the service industry. Its highly qualified international team of contributors ensures that it adopts a global perspective, and clearly outlines the key theoretical perspectives of customer experience, covering customer experience both from demand and supplier perspectives. Fully informed by the latest research, it explores different country contexts and how they impact upon the customer experience; investigates the social, cultural and economic dimensions of customer experience; provides case studies from a wide range of service industry sectors; and includes industry perspectives and examples.
Book Synopsis Improving Public Services by : Douglas J. Besharov
Download or read book Improving Public Services written by Douglas J. Besharov and published by Oxford University Press. This book was released on 2016-12-21 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: The government performance movement has been in full swing for decades around the world. So, why do so many public programs and organizations continue to underperform? A major reason is that measuring the types of performance that people value most -- real outcomes for citizens -- continues to be an elusive goal. And why is performance measurement so difficult? Because performance managers have not taken full advantage of the tools and knowledge available in the field of program evaluation; the worlds of performance measurement and program evaluation have much to learn from each other, but they remain largely separate for reasons of history, politics, and inertia. Improving Public Services spotlights recent advances in the theory and practice of performance measurement with potential to bridge the divide. As the text's essays, case studies, and comparative analyses demonstrate, many of the challenges to outcome-based performance measurement are similar across national and cultural boundaries. And many of these challenges are amenable to solutions drawn from program evaluation, especially program theory as captured in logic models. Key issues addressed include designing and implementing high-performance contracts, using administrative data to measure performance and evaluate program effectiveness, minimizing the unintended consequences of performance-based incentive schemes, measuring qualities of governance as well as service delivery, and fitting performance systems to different institutional settings. The authors offer insights relevant to charitable organizations, private service providers, international bodies, municipalities, states, and national governments in developed, developing, and transitional countries. As the global debate over performance management rages on, this volume points to promising directions for future research and practice at the intersection of program evaluation and outcome-based public management.
Book Synopsis Improving the Performance of Construction Industries for Developing Countries by : Pantaleo D. Rwelamila
Download or read book Improving the Performance of Construction Industries for Developing Countries written by Pantaleo D. Rwelamila and published by Routledge. This book was released on 2020-12-22 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book documents the experiences, development, and prospects of the construction industry in numerous developing countries. It will provide a strong base of reference for countries looking to improve their construction industries as part of their wider economic development programme. The opening chapter presents a strategic overview of the contents of the book, and each country-specific chapter is structured to consider the legal and policy frameworks, administrative infrastructure and procedures, and implementation mechanisms, as well as the experiences, current activities, and future plans and programmes with respect to construction industry development in each country. The concluding chapter looks forward and considers the implications of future trends for the construction industries in developing countries and the actions which will be required to address them. Chapters cover: India, Singapore, Chile, South Africa, Tanzania, Malaysia, Botswana, Ghana, Uganda, Indonesia, China, Croatia, and Eswatini. Readers will learn about the wealth of comparable stories from global coverage from the detailed country-specific cases. Building on important scholarly works in the field, this book is essential reading for academics, researchers, and policy makers in built environments, economics, construction management, infrastructure management, and the wider construction industry.
Book Synopsis The contribution of services to development and the role of trade liberalisation and regulation by :
Download or read book The contribution of services to development and the role of trade liberalisation and regulation written by and published by Overseas Dev't Institute. This book was released on 2008 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Performance-Based Contracts (PBC) for Improving Utilities Efficiency by : Philippe Marin
Download or read book Performance-Based Contracts (PBC) for Improving Utilities Efficiency written by Philippe Marin and published by IWA Publishing. This book was released on 2018-02-15 with total page 186 pages. Available in PDF, EPUB and Kindle. Book excerpt: Scientific and Technical Report No. 24 Performance-Based Contracts (PBC) for Improving Utilities Efficiency: Experiences and Perspectives is a compendium of articles written by members of the PBC taskforce. It focuses on new approaches without delegated management to private operator i.e. service contracts, consulting contracts, Alliance approach, public-public partnership. It also mentions new design and generation of more traditional PPPs, (MC, lease, concession), where a larger proportion of performance-based design is being applied. List of Contents: Performance Based Contracts – Setting the scene; PBC and Results Based Financing: the inverse approach; PBC and Energy Efficiency; Internal Performance Contracts: A Case of the National Water and Sewerage Corporation in Uganda; Performance-Based Service Contracts in Navi Mumbai; Financial Comparison of PBCs and Conventional Approach; Tegucigalpa PBC Case Study; Performance Based Contracts – Key Design Issues; NRW Reduction Optimization Framework; How to improve water services performance? Performance Based Contracts (PBC) and Regulatory issues; Peer-to-Peer Partnerships Operational for sustainable water services; Performance Based Contracts in Malawi: Teamwork Works; Performance based affermage contracts; Performance based Contracts, The Aroona Integrated Alliance Experience; Experience from Eastern Europe; NRW Performance Contract – Kingdom of Bahrain; The way forward and perspectives/trends
