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Employee Complaint Handling
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Book Synopsis Employee Complaint Handling by : D. Keith Denton
Download or read book Employee Complaint Handling written by D. Keith Denton and published by Praeger Pub Text. This book was released on 1990-01-01 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book focuses on the issue of employee complaints, and has been designed for use as both a self-instruction manual and a training device to teach supervisors and staff how to better manage employee complaints. Critical issues such as race and sex discrimination and employment-at-will are addressed, with specific discussions of pregnancy leave, age discrimination, and terminations. It offers a variety of techniques and tools that can be used to reduce the number of complaints and to better manage those complaints that remain. To facilitate this, the authors have included a number of experiential learning exercises, role plays, and case studies, and provided training notes to help in the instruction.
Book Synopsis The C. I. D. E. R. Method: a Human Resource Approach to Handling Employee Complaints by : Jonathan D. Gallop
Download or read book The C. I. D. E. R. Method: a Human Resource Approach to Handling Employee Complaints written by Jonathan D. Gallop and published by . This book was released on 2019-02-28 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sexual harassment and discrimination complaints can result in toxic work environments and huge plaintiff verdicts. This book teaches a novel, systematic method for addressing all employee complaints in a style that utilizes humor and case studies to help business students and human resource personnel comprehend the law, recognize issues and respond appropriately. The method employs the acronym CIDERCommunicate, Investigate, Document, Evaluate and Respond--as the cornerstone for properly handling employee complaints. This innovative approach takes a potentially complicated matter and makes it easy to integrate into a company's policies, outlining the necessary elements for every investigation. Scenarios of employee complaints are analyzed in-depth using the CIDER method to demonstrate the proper method for handling disputes. A practice section of additional worker grievances enables the reader to hone their new skills.
Book Synopsis The Essential Guide to Workplace Investigations by : Lisa Guerin
Download or read book The Essential Guide to Workplace Investigations written by Lisa Guerin and published by Nolo. This book was released on 2022-07-04 with total page 465 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to conduct a full and fair workplace investigation Workplace complaints carry serious legal and financial risks to a company, so it’s essential to act fast when you receive an employee complaint. But an ineffective or poorly handled investigation can land your company in even more trouble than not performing one at all. It’s more important than ever to ensure your investigation is complete, impartial, and timely. The Essential Guide to Workplace Investigations shows you how to legally and successfully investigate and resolve any type of complaint or problem. It covers common issues such as harassment, discrimination, violence, drug and alcohol use, and employee theft. This edition has updated sections on sexual orientation and gender identity discrimination and handling problems in the remote workplace. The book guides you through each step of an effective investigation, including • deciding whether to investigate • planning an investigation • interviewing witnesses • gathering and evaluating evidence • documenting the investigation • and more. With Downloadable Forms You can download all the forms you need, including sample policies, checklists, templates, and resources at Nolo.
Book Synopsis C.I.D.E.R. METHOD by : JONATHAN D. GALLOP
Download or read book C.I.D.E.R. METHOD written by JONATHAN D. GALLOP and published by . This book was released on 2020 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Effective Procedures for the Handling of Employee Grievances by : Louis J. Van Mol
Download or read book Effective Procedures for the Handling of Employee Grievances written by Louis J. Van Mol and published by . This book was released on 1953 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Top Five Things to Consider before Filing an Employee Relations Complaint by : Patrice Miller
Download or read book The Top Five Things to Consider before Filing an Employee Relations Complaint written by Patrice Miller and published by Page Publishing Inc. This book was released on 2020-11-09 with total page 54 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book will help employees at all levels of the company understand how to file effective employee complaints and get successful results! You will learn The difference between EEO (harassment and discrimination) and Employee Relations or Non EEO. How to file an effective complaint to get better results How to avoid filing ineffective complaints that may cause more harm than good When to use other avenues to resolve your issue before filing a formal complaint Whether you are a leader or individual contributor in an organization, you will find these tools useful in assessing your personal situation, helping you address your employee relations concerns in the best possible manner.
Book Synopsis Complaint Management Excellence by : Sarah Cook
Download or read book Complaint Management Excellence written by Sarah Cook and published by Kogan Page Publishers. This book was released on 2012-05-03 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones. Complaint Management Excellence provides practical advice, tools and techniques for managers to adopt when managing any complaints that come into their organisation. In order to arrive at a culture where complaints are welcomed, the underlying values, processes, structure, strategy and people within an organization all need to be aligned with, and respect, customer needs. Not only does this improve the long-terms prospects for the company itself, but can have a tremendous knock-on effect in terms of boosting employee morale and engagement. With case studies from companies as diverse as John Lewis, Waitrose, DHL, Hilton Hotels, the Starwood group (including Four Seasons and Ritz Carlton hotels) and BT, Complaint Management Excellence explains what customers are really looking for when they make a complaint, how to avoid conflict and how managers can lead culture change to ensure the best experience for all customers and clients.
Book Synopsis Employee Relations and Personnel Policies by :
Download or read book Employee Relations and Personnel Policies written by and published by . This book was released on 1980 with total page 40 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Handling Grievances by : Maurice S. Trotta
Download or read book Handling Grievances written by Maurice S. Trotta and published by . This book was released on 1976 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: USA. Guide to grievance handling - discusses general causes of grievances and suggests methods for prevention and adjustment, and deals with arbitration.
Author :Wisconsin. Department of Administration. Employment Relations Section Publisher : ISBN 13 : Total Pages :20 pages Book Rating :4.:/5 (89 download)
Book Synopsis Guidelines on Administrative Policy on Handling Employee Grievances by : Wisconsin. Department of Administration. Employment Relations Section
Download or read book Guidelines on Administrative Policy on Handling Employee Grievances written by Wisconsin. Department of Administration. Employment Relations Section and published by . This book was released on 1972 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Handling Grievances by : Tricia Jackson
Download or read book Handling Grievances written by Tricia Jackson and published by . This book was released on 2000 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leglisation now compels employers to refer grievance procedures in their statement of terms and conditions. They must also grant employees the right of accompaniment to certain hearings. This text tackles the best ways of coping with these crucial legal constraints. The author argues that the answer to this issue should go well beyond mere compliance, and discusses how good employers have always known that, by allowing staff to raise concerns, they get a chance to put things right or explain why they cannot. Therefore the result is invariably a more trusting, satisfied and motivated workforce.
Book Synopsis The Essential Guide to Workplace Investigations by : Lisa Guerin
Download or read book The Essential Guide to Workplace Investigations written by Lisa Guerin and published by NOLO. This book was released on 2010 with total page 513 pages. Available in PDF, EPUB and Kindle. Book excerpt: Workplace problems and complaints carry serious legal and financial risks to a company - so it's essential to act fast when you receive an employee complaint. But an ineffective or poorly handled investigation can land your company in even more trouble. The Essential Guide to Workplace Investigations shows you how to legally and successfully investigate and resolve any type of complaint or problem. It covers common workplace complaints such as harassment, discrimination, workplace violence, drug and alcohol use and employee theft. All the forms you need, including sample policies, checklists, sample documentation and resources, as well as audio interviews and scenarios, are provided on CD-ROM. The Society for Human Resource Management (SHRM) is the world's largest professional association devoted to human resource management. Our mission is to serve the needs of HR professionals by providing the most current and comprehensive resources, and to advance the profession by promoting HR's essential, strategic role. Founded in 1948, SHRM represents more than 225,000 individual members in over 125 countries, and has a network of more than 575 affiliated chapters in the United States, as well as offices in China and India. Visit SHRM at www.shrm.org. Nolo is passionate about making the law accessible to everyone. Our books, software and online services have helped millions of Americans. Turn to Nolo.com for more great information, documents and our unique lawyer directory. When you need us, we'll be there.
Book Synopsis Handling Investigations of Employee Complaints by : Elizabeth Koller Whittenbury
Download or read book Handling Investigations of Employee Complaints written by Elizabeth Koller Whittenbury and published by . This book was released on 2000 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Effective Complaint Management by : Bernd Stauss
Download or read book Effective Complaint Management written by Bernd Stauss and published by Springer. This book was released on 2019-01-31 with total page 496 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to customer relationships, sales and profits. The book offers a comprehensive management concept, which emphasizes direct contact with the complainant by employing complaint stimulation, acceptance, processing and reaction. Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.
Book Synopsis Successful Handling of Labor Grievances by : Bertram R. Crane
Download or read book Successful Handling of Labor Grievances written by Bertram R. Crane and published by . This book was released on 1956 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Serving the American Public by : Albert Gore
Download or read book Serving the American Public written by Albert Gore and published by DIANE Publishing. This book was released on 1997-06 with total page 43 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fed. agencies were directed to survey their customers to see what kind of service people want and whether they are getting it; to give customers choices and easy access; and to develop a way for citizens to complain and get problems fixed. To comply, agencies embarked on this series of benchmarking studies. Contents: summary of best practices (leadership strategies for satisfying customers; info. and analysis; planning; human resources development and mgmt.; customer focus, expectations and satisfaction; complaint process mgmt.; bus. results); reinventing complaint resolution; practices of benchmarking partners.
Book Synopsis How to Keep HR from Being the Employee Complaint Department by : Natalie Ivey
Download or read book How to Keep HR from Being the Employee Complaint Department written by Natalie Ivey and published by Createspace Independent Publishing Platform. This book was released on 2018-02 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: It seems that HR has become the place where employees go to vent about every petty slight or departmental squabble. And employees somehow expect HR to instantaneously fix these and smooth over all their workplace relationship issues. Certainly, employees who come to HR to lodge legitimate complaints of harassment, discrimination, or retaliation is one thing-but this petty nonsense with employees running to HR about anything and everything is getting out of control. The problem with HR being The Complaint Department is that organizational resources are not being allocated to HR to help deal with this increase in employee foot traffic. The result is that a lot of HR professionals, many of whom are women, are working longer and longer hours every day just to try to keep their heads above water with their workloads. And, with technology having changed the way we work, HR is also much more accessible after work hours. And, some HR professionals are beginning to hit a burn-out factor in their careers from a lack of work/life balance. In this enlightening, informative, and entertaining book, internationally recognized professional speaker, author, and HR consultant, Natalie Ivey, discusses the eight root causes to The Complaint Department phenomenon and very specific organizational and personal strategies to diplomatically push back on issues and problems that HR shouldn't own. She highlights how HR's involvement in departmental concerns is actually an enabling behavior which is creating the "on ramp" for the foot traffic to HR's door and how this enabling behavior is crushing the productivity of the HR department. She also shares specific communication tips and techniques to use when handling difficult employees and assertive communication tips on how to deal with conflict-averse managers who are shirking their leadership responsibilities and creating more work for HR. Lastly, she provides great insight into how to execute a "stay or go" HR career assessment to improve work/life balance and personal and professional satisfaction.
