Empathy in Action

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Author :
Publisher : IdeaPress Publishing
ISBN 13 : 9781646870431
Total Pages : 195 pages
Book Rating : 4.8/5 (74 download)

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Book Synopsis Empathy in Action by : Tony Bates

Download or read book Empathy in Action written by Tony Bates and published by IdeaPress Publishing. This book was released on 2021-10 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale. While the world has never needed more empathy than today, too often technology is used by businesses as a substitute and a barrier to real human connection. We've all experienced dumb chatbots, automated scripts and poor employee interactions that dehumanizes customer interactions. That's because brands have focused on company centric business strategies, processes and technology. However, simply put: No customers, no business. What if, by transforming the old company-centric way of doing business and putting customers and employees front and center, businesses could succeed faster than ever before and not at the expense of their most important assets--the very people who make it possible to be in business? Empathy is a powerful construct for a better world and a better business. It's not a synonym for nice. Empathy is about respect and treating people in the context of their unique situation in a highly personalized way. In this groundbreaking new book, longtime technology leader and current CEO of Genesys, Tony Bates teams up with researcher and customer experience evangelist, Dr. Natalie Petouhoff to define a new path forward to put empathy into action. By using strategies and technologies as the flywheel to orchestrate systems of listening, understanding and predicting, as well as, taking action and learning from those interactions at scale, businesses can easily put the customer and employee first, not only meet the ever-changing customer and employee expectations, but also leapfrog their competition. They predict empathy is the next frontier in technology. This book is aimed at sparking an industry-wide conversation about how exponential technologies like, AI and cloud can enable a more empathetic world.

Empathy

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Author :
Publisher : Signal
ISBN 13 : 0771049080
Total Pages : 353 pages
Book Rating : 4.7/5 (71 download)

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Book Synopsis Empathy by : David Johnston

Download or read book Empathy written by David Johnston and published by Signal. This book was released on 2023-01-17 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 28th Governor General's most personal and timely book to date: a passionate and practical guide for turning empathy into action. As the world stumbles through the most severe pandemic of the last century, threatened by teetering economies, torn by political division, separated by unequal access to resources, and wrestling with issues as diverse as racism, gender, cybercrime, and climate change, the nations that best adapt and prosper are those in which empathy is fully alive and widely active. Written for a post-pandemic world, Empathy is a book about learning to be empathetic and then turning that empathy into action. Based on the personal experiences of author David Johnston, the book explores how awakening to the transformative power of listening and caring permanently changes individuals, families, communities, and nations. A how-to manual for a world craving kindness, Empathy offers proof of the inherent goodness of people, and shows how exercising the instinct for kindness creates societies that are both smart and caring. Through poignant stories and crisp observations, David contends that “Everyone has power over some things that other people don’t. When they learn ways to turn that power into action, they change the future dramatically.” With clear and practical focus, Empathy looks at a host of issues that demand our attention, from education and immigration, to healthcare, the law, policing, business ethics, and criminal justice. In each of these areas, Johnston highlights the deeper understandings that have arisen during the COVID-19 crisis, with sharp emphasis on the positive and negative lessons now in crisp focus. Convinced that empathy is the fastest route to peace and progress in all their forms, David ends each short chapter with a set of practical steps the reader can take to make the world better, one deliberate action at a time.

Empathy for Change

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Publisher :
ISBN 13 : 9781641379069
Total Pages : 336 pages
Book Rating : 4.3/5 (79 download)

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Book Synopsis Empathy for Change by : Amy J. Wilson

Download or read book Empathy for Change written by Amy J. Wilson and published by . This book was released on 2020-07-27 with total page 336 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leading change is not about breaking things - it's about using empathy to enrich the world. In Empathy for Change: How to Create a More Understanding World, former White House entrepreneur-in-residence Amy J. Wilson dives into the intricate science of empathy, debunking common myths and sharing practical uses for a better society. Having built cultures of innovation and change across multiple sectors, she knows that when we do not design with compassion, we remove the humanity and closeness we have to one another. This book touches on: How and why compassion can fuel real change despite its misconceptions Why change is more difficult in the 21st century and what we must do to instill human connection How power, culture, and systems shape our reality and how they can be redesigned What should be combined with empathy to make true positive impact And more! If you are looking for a toolkit to transform the places you live, work and play, this is it. Empathy for Change is the essential guidebook for developing kindness and learning to use it to make a more understanding and equitable future.

The Empathy Advantage

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Author :
Publisher : Rowman & Littlefield
ISBN 13 : 1538143712
Total Pages : 325 pages
Book Rating : 4.5/5 (381 download)

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Book Synopsis The Empathy Advantage by : Lynne Azarchi

Download or read book The Empathy Advantage written by Lynne Azarchi and published by Rowman & Littlefield. This book was released on 2020-11-04 with total page 325 pages. Available in PDF, EPUB and Kindle. Book excerpt: We live in a time when empathy is not only lacking but on the decline. Kids are bullied because of the color of their skin, religion, culture, a disability and more. Bullying and cyberbullying are increasing, especially for black and brown kids, LGBT youth, and Jewish and Muslim youth. Fueled by decreases in respect, kindness, and compassion, the house is on fire! Empathy may be not be a cure-all, but just a little effort can transform a child into a more sensitive, caring human being. The good news is that empathy – the ability to “walk in someone else’s shoes” – can be taught. This book is all about teaching adults to teach empathy to kids. The payoff will last a lifetime. In this helpful guide, parents, caregivers and teachers are coached to help their children and students to develop social-emotional skills that will equip them to better navigate the world with self-compassion and empathetic concern. The Empathy Advantage is for the busiest parents and educators. It provides tips, strategies, online resources, and activities that are fun and engaging and take just 10 to 20 minutes. It emphasizes the importance of starting early, being good role models, spending quality face-to-face time together, and more. It will help readers understand the dynamics of bullying and teach children to stand up not only for themselves but others. And it explores other topics including managing media in the home, the value of pets in inculcating empathy, active listening, and self-compassion – i.e. being as forgiving and kind to yourself as you would to a friend.

Radical Empathy

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Publisher : Policy Press
ISBN 13 : 1447357256
Total Pages : 200 pages
Book Rating : 4.4/5 (473 download)

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Book Synopsis Radical Empathy by : Terri Givens

Download or read book Radical Empathy written by Terri Givens and published by Policy Press. This book was released on 2022-02-14 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: Renowned political scientist Terri Givens calls for ‘radical empathy’ in bridging racial divides to understand the origins of our biases, including internalized oppression. Deftly weaving together her own experiences with the political, she offers practical steps to call out racism and bring about radical social change.

Empathy

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Publisher : Penguin
ISBN 13 : 0698176049
Total Pages : 272 pages
Book Rating : 4.6/5 (981 download)

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Book Synopsis Empathy by : Roman Krznaric

Download or read book Empathy written by Roman Krznaric and published by Penguin. This book was released on 2014-11-04 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the Six Habits of Highly Empathic People A popular speaker and co-founder of The School of Life, Roman Krznaric has traveled the world researching and lecturing on the subject of empathy. In this lively and engaging book, he argues that our brains are wired for social connection. Empathy, not apathy or self-centeredness, is at the heart of who we are. By looking outward and attempting to identify with the experiences of others, Krznaric argues, we can become not only a more equal society, but also a happier and more creative one. Through encounters with groundbreaking actors, activists, designers, nurses, bankers and neuroscientists, Krznaric defines a new breed of adventurer. He presents the six life-enhancing habits of highly empathic people, whose skills enable them to connect with others in extraordinary ways – making themselves, and the world, more truly fulfilled.

Against Empathy

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Publisher : HarperCollins
ISBN 13 : 0062339354
Total Pages : 304 pages
Book Rating : 4.0/5 (623 download)

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Book Synopsis Against Empathy by : Paul Bloom

Download or read book Against Empathy written by Paul Bloom and published by HarperCollins. This book was released on 2016-12-06 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York Post Best Book of 2016 We often think of our capacity to experience the suffering of others as the ultimate source of goodness. Many of our wisest policy-makers, activists, scientists, and philosophers agree that the only problem with empathy is that we don’t have enough of it. Nothing could be farther from the truth, argues Yale researcher Paul Bloom. In AGAINST EMPATHY, Bloom reveals empathy to be one of the leading motivators of inequality and immorality in society. Far from helping us to improve the lives of others, empathy is a capricious and irrational emotion that appeals to our narrow prejudices. It muddles our judgment and, ironically, often leads to cruelty. We are at our best when we are smart enough not to rely on it, but to draw instead upon a more distanced compassion. Basing his argument on groundbreaking scientific findings, Bloom makes the case that some of the worst decisions made by individuals and nations—who to give money to, when to go to war, how to respond to climate change, and who to imprison—are too often motivated by honest, yet misplaced, emotions. With precision and wit, he demonstrates how empathy distorts our judgment in every aspect of our lives, from philanthropy and charity to the justice system; from medical care and education to parenting and marriage. Without empathy, Bloom insists, our decisions would be clearer, fairer, and—yes—ultimately more moral. Brilliantly argued, urgent and humane, AGAINST EMPATHY shows us that, when it comes to both major policy decisions and the choices we make in our everyday lives, limiting our impulse toward empathy is often the most compassionate choice we can make.

Wired to Care: How Companies Prosper When They Create Widespread Empathy

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Author :
Publisher : Pearson Education India
ISBN 13 : 9788131730133
Total Pages : 276 pages
Book Rating : 4.7/5 (31 download)

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Book Synopsis Wired to Care: How Companies Prosper When They Create Widespread Empathy by : Patnaik

Download or read book Wired to Care: How Companies Prosper When They Create Widespread Empathy written by Patnaik and published by Pearson Education India. This book was released on 2009 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: Executives often know little about the people who buy their companies' products and services. This is not surprising. To study people, you must care about them. However, most companies eliminate empathy from their operations. In essence, they proceed as if they have calculating, survival-bent reptile brains. Profits drive everything. This is an odd disconnect because corporate livelihoods depend on people - not lizards - and people's brains are hardwired to be empathetic. Dev Patnaik (writing with Peter Mortensen) shows why firms that connect empathetically with their customers do better financially. He insists today's cold-hearted, bottom-line business world has room for caring companies, and he points to IBM, Nike and Harley-Davidson as examples. The fact that empathy is also a strong business strategy is icing on the cake. getAbstract suggests this fine book to CEOs, marketing officers and other executives who want to build their business by acting on their respect for their customers. As Patnaik explains on his blog, "Empathy isn't about having a visionary leader. It's about making customer information an easy, everyday and experiential part of working at your company."

A Kids Book About Empathy

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Publisher : Penguin
ISBN 13 : 0593849221
Total Pages : 66 pages
Book Rating : 4.5/5 (938 download)

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Book Synopsis A Kids Book About Empathy by : Daron K. Roberts

Download or read book A Kids Book About Empathy written by Daron K. Roberts and published by Penguin. This book was released on 2023-12-05 with total page 66 pages. Available in PDF, EPUB and Kindle. Book excerpt: A clear explanation of what empathy is, and understanding the emotions of those around you. This is a book about empathy. Feelings aren’t always easy, especially when they are other people’s. This book teaches kids (and grownups) how to feel “with” someone, and not just for them. This book teaches kids aged 5-9 to understand the importance of empathy, and how they can apply it to their everyday lives. Teaching about emotions can reduce conflict, miscommunications and misunderstandings, which can be helpful in life. A Kids Book About Empathy features: - A large and bold, yet minimalist font design that allows kids freedom to imagine themselves in the words on the pages. - A friendly, approachable, yet empowering, kid-appropriate tone throughout. - An incredible and diverse group of authors in the series who are experts or have first-hand experience of the topic. Tackling important discourse together! The A Kids Book About series are best used when read together. Helping to kickstart challenging, empowering, and important conversations for kids and their grownups through beautiful and thought-provoking pages. The series supports an incredible and diverse group of authors, who are either experts in their field, or have first-hand experience on the topic. A Kids Co. is a new kind of media company enabling kids to explore big topics in a new and engaging way. With a growing series of books, podcasts and blogs, made to empower. Learn more about us online by searching for A Kids Co.

The Dark Sides of Empathy

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Publisher : Cornell University Press
ISBN 13 : 1501735616
Total Pages : 302 pages
Book Rating : 4.5/5 (17 download)

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Book Synopsis The Dark Sides of Empathy by : Fritz Breithaupt

Download or read book The Dark Sides of Empathy written by Fritz Breithaupt and published by Cornell University Press. This book was released on 2019-06-15 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: Many consider empathy to be the basis of moral action. However, the ability to empathize with others is also a prerequisite for deliberate acts of humiliation and cruelty. In The Dark Sides of Empathy, Fritz Breithaupt contends that people often commit atrocities not out of a failure of empathy but rather as a direct consequence of over-identification and a desire to increase empathy. Even well-meaning compassion can have many unintended consequences, such as intensifying conflicts or exploiting others. Empathy plays a central part in a variety of highly problematic behaviors. From mere callousness to terrorism, exploitation to sadism, and emotional vampirism to stalking, empathy all too often motivates and promotes malicious acts. After tracing the development of empathy as an idea in German philosophy, Breithaupt looks at a wide-ranging series of case studies—from Stockholm syndrome to Angela Merkel's refugee policy and from novels of the romantic era to helicopter parents and murderous cheerleader moms—to uncover how narcissism, sadism, and dangerous celebrity obsessions alike find their roots in the quality that, arguably, most makes us human.

Enhancing Empathy

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Publisher :
ISBN 13 : 9781929657049
Total Pages : 80 pages
Book Rating : 4.6/5 (57 download)

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Book Synopsis Enhancing Empathy by : Laren Bays

Download or read book Enhancing Empathy written by Laren Bays and published by . This book was released on 2002-01-01 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contains a series of exercises designed to help people with sexual behavior problems understand the impact their acts have on their victims and use this knowledge to avoid future incidents of abusive behavior.

Leading with Empathy

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Publisher : John Wiley & Sons
ISBN 13 : 1119837251
Total Pages : 373 pages
Book Rating : 4.1/5 (198 download)

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Book Synopsis Leading with Empathy by : Gautham Pallapa

Download or read book Leading with Empathy written by Gautham Pallapa and published by John Wiley & Sons. This book was released on 2021-12-09 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn to lead others through adversity with the power of human connection. In Leading with Empathy: Understanding the Needs of Today’s Workforce, acclaimed strategist and business leader Dr. Gautham Pallapa presents an insightful roadmap to leading people through adversity and empowering humans in the workplace, the home, and society. Through this book, the distinguished author examines the impact of recent world-shaking events and how they have impacted us as a species and as individuals. He explores how empathy can help alleviate some of the more harmful effects of hardship and offers key actions that empathic leaders can take to inspire their followers. Finally, the book describes how to transform the way we work by rethinking and reimagining existing processes and innovatively introducing strategic disruption. Leading with Empathy also includes: Stories, anecdotes, and personal musings that grant visibility and validation to the suffering of others Exercises and strategies to reduce stress, anxiety, and improve happiness and positivity Actions that enable leaders to empower people through empathy, collaboration, and communication. An essential read for executives, managers, and business leaders of all types, Leading with Empathy will also earn a place on the bookshelves of military, athletic, and educational leaders who seek to inspire their followers and empower humanity in the face of adversity.

Empathy in Mental Illness

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Publisher : Cambridge University Press
ISBN 13 : 1139463845
Total Pages : 977 pages
Book Rating : 4.1/5 (394 download)

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Book Synopsis Empathy in Mental Illness by : Tom F. D. Farrow

Download or read book Empathy in Mental Illness written by Tom F. D. Farrow and published by Cambridge University Press. This book was released on 2007-03-29 with total page 977 pages. Available in PDF, EPUB and Kindle. Book excerpt: The lack of ability to emphathize is central to many psychiatric conditions. Empathy is affected by neurodevelopment, brain pathology and psychiatric illness. Empathy is both a state and a trait characteristic. Empathy is measurable by neuropsychological assessment and neuroimaging techniques. This book, first published in 2007, specifically focuses on the role of empathy in mental illness. It starts with the clinical psychiatric perspective and covers empathy in the context of mental illness, adult health, developmental course, and explanatory models. Psychiatrists, psychotherapists and mental heath professionals will find this a very useful reference for their work.

Marketing with Strategic Empathy

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Author :
Publisher : Kogan Page Publishers
ISBN 13 : 0749477555
Total Pages : 256 pages
Book Rating : 4.7/5 (494 download)

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Book Synopsis Marketing with Strategic Empathy by : Claire Brooks

Download or read book Marketing with Strategic Empathy written by Claire Brooks and published by Kogan Page Publishers. This book was released on 2016-08-03 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: We are living in an age of continual motion and change, and as a result traditional strategy planning has become outmoded. Every manager, perhaps even every employee, needs to become a strategist. Every strategist, in turn, needs to develop deep consumer insight - or empathy - as a basis for flexible strategy formation. This book offers a practical guide on how to develop and implement a systematic process of strategic empathy to lead to greater effectiveness and day-to-day success. Marketing With Strategic Empathy is written by Claire Brooks, the CEO of the global consulting firm where the strategic empathy framework and processes were developed. She has applied these in many successful projects for international corporations for more than 10 years.

Empathy & Compassionate Action

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Author :
Publisher :
ISBN 13 : 9781884444180
Total Pages : 80 pages
Book Rating : 4.4/5 (441 download)

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Book Synopsis Empathy & Compassionate Action by : Robert E. Freeman-Longo

Download or read book Empathy & Compassionate Action written by Robert E. Freeman-Longo and published by . This book was released on 1995-09 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contains a series of exercises designed to help people with sexual behavior problems understand the impact their acts have on their victims and use this knowledge to avoid future incidents of abusive behavior.

The War for Kindness

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Author :
Publisher : Crown Publishing Group (NY)
ISBN 13 : 0451499247
Total Pages : 274 pages
Book Rating : 4.4/5 (514 download)

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Book Synopsis The War for Kindness by : Jamil Zaki

Download or read book The War for Kindness written by Jamil Zaki and published by Crown Publishing Group (NY). This book was released on 2019 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A Stanford psychologist offers a bold new understanding of empathy, revealing it to be a skill, not a fixed trait, and showing, through science and stories, how we can all become more empathetic"--

Read the World

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Publisher : Heinemann Educational Books
ISBN 13 : 9780325108919
Total Pages : pages
Book Rating : 4.1/5 (89 download)

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Book Synopsis Read the World by : Kristin Ziemke

Download or read book Read the World written by Kristin Ziemke and published by Heinemann Educational Books. This book was released on 2019-11 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: "The book traces an arc from (1) teaching students to make sense of today's influx of information with the help of comprehension skills to (2) broadening students' empathy and their understanding of the world by teaching them how to listen to the diverse voices that technology brings us to (3) using their technological skills and broadened understanding of the world to take action in the world"--