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Emotions And Service In The Digital Age
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Book Synopsis Emotions and Service in the Digital Age by : Charmine E. J. Härtel
Download or read book Emotions and Service in the Digital Age written by Charmine E. J. Härtel and published by Emerald Group Publishing. This book was released on 2020-10-19 with total page 213 pages. Available in PDF, EPUB and Kindle. Book excerpt: Research on Emotion in Organizations comprises chapters describing multidisciplinary research into affect, emotion, and mood in organizations at all levels of analysis, including within-person variation, individual differences, interpersonal exchanges, groups, and organizations.
Book Synopsis Emotion in the Digital Age by : Darren Ellis
Download or read book Emotion in the Digital Age written by Darren Ellis and published by Routledge. This book was released on 2020-10-08 with total page 107 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emotion in the Digital Age examines how emotion is understood, researched and experienced in relation to practices of digitisation and datafication said to constitute a digital age. The overarching concern of the book is with how emotion operates in, through, and with digital technologies. The digital landscape is vast, and as such, the authors focus on four key areas of digital practice: artificial intelligence, social media, mental health, and surveillance. Interrogating each area shows how emotion is commodified, symbolised, shared and experienced, and as such operates in multiple dimensions. This includes tracing the emotional impact of early mass media (e.g. cinema) through to efforts to programme AI agents with skills in emotional communication (e.g. mental health chatbots). This timely study offers theoretical, empirical and practical insight regarding the ways that digitisation is changing knowledge and experience of emotion and affective life. Crucially, this involves both the multiple versions of digital technologies designed to engage with emotion (e.g. emotional-AI) through to the broader emotional impact of living in digitally saturated environments. The authors argue that this constitutes a psycho-social way of being in which digital technologies and emotion operate as key dimensions of the ways we simultaneously relate to ourselves as individual subjects and to others as part of collectives. As such, Emotion in the Digital Age will prove important reading for students and researchers in emotion studies, psychology, science and technology studies, sociology, and related fields.
Download or read book Affected written by Cara Wrigley and published by John Wiley & Sons. This book was released on 2019-02-19 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you create meaningful connections with customers in the digital space? The rapid emergence of new technologies has revolutionized the way companies build relationships and interact with their customers. Today, it’s more important than ever to have an emotional understanding of customers and how they feel about a product, service, or business, even when your primary interactions are via digital channels. Affected goes beyond influencing behaviors to understanding cognition and emotion as a way to better connect with customers in the digital space. In it, Wrigley and Straker offer a new approach—one that examines channel relationships and useful concepts for clarifying and refining the emotional meaning behind company strategy and their relationship to corresponding channels. Using case study examples from and over a decade of primary research in the area, they discuss the process and impact of such emotionally aware channel designs. Spanning entrepreneurial start-up techniques of wunderkind artist Cj Hendry through to the lucrative retail sector of luxury brand Burberry, this seminal book offers multi-channel design approach that can show companies how to select, design, and maintain digital engagements based on their strategy and industry needs. Shows businesses how they can better understand and engage with customers digitally Demonstrates how to gain competitive advantage by integrating design methods into corporate strategy Provides multi-channel approaches for how businesses can select, design, and maintain digital engagements Establishes a clear framework for analysing and applying the right strategy for your digital engagement Connecting and engaging with customers is pivotal to business success, but in the digital space the old methods just won’t cut it. With Affected, you’ll find the tools and techniques you need to find your customers where they are.
Book Synopsis Migrant Mothers in the Digital Age by : Leah Williams Veazey
Download or read book Migrant Mothers in the Digital Age written by Leah Williams Veazey and published by Routledge. This book was released on 2021-05-03 with total page 202 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the experiences of migrant mothers through the lens of the online communities they have created and participate in. Examining the ways in which migrant mothers build relationships with each other through these online communities and find ways to make a place for themselves and their families in a new country, it highlights the often overlooked labour that goes into sustaining these groups and facilitating these new relationships and spaces of trust. Through the concept of ‘digital community mothering,’ the author draws links to Black feminist scholarship that has shed light on the kinds of mothering that exist beyond the mother–child dyad. Providing new insights into the experiences of women who mother ‘away from home’ in this contemporary digital age, this volume explores the concepts of imagined maternal communities, personal maternal narratives, and migrant maternal imaginaries, highlighting the ways in which migrant mothers imagine themselves within local, national, and diasporic maternal communities. As such, it will appeal to scholars and students with interests in migration and diaspora studies, contemporary motherhood and the sociology of the family, and modern forms of online sociality. Winner of The Australian Sociological Association Raewyn Connell Prize for best first book published in Australian sociology, 2020-2021.
Book Synopsis Personal Connections in the Digital Age by : Nancy K. Baym
Download or read book Personal Connections in the Digital Age written by Nancy K. Baym and published by John Wiley & Sons. This book was released on 2015-08-04 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: The internet and the mobile phone have disrupted many of our conventional understandings of ourselves and our relationships, raising anxieties and hopes about their effects on our lives. In this second edition of her timely and vibrant book, Nancy Baym provides frameworks for thinking critically about the roles of digital media in personal relationships. Rather than providing exuberant accounts or cautionary tales, it offers a data-grounded primer on how to make sense of these important changes in relational life Fully updated to reflect new developments in technology and digital scholarship, the book identifies the core relational issues these media disturb and shows how our talk about them echoes historical discussions about earlier communication technologies. Chapters explore how we use mediated language and nonverbal behavior to develop and maintain communities, social networks, and new relationships, and to maintain existing relationships in our everyday lives. The book combines research findings with lively examples to address questions such as: Can mediated interaction be warm and personal? Are people honest about themselves online? Can relationships that start online work? Do digital media damage the other relationships in our lives? Throughout, the book argues that these questions must be answered with firm understandings of media qualities and the social and personal contexts in which they are developed and used. This new edition of Personal Connections in the Digital Age will be required reading for all students and scholars of media, communication studies, and sociology, as well as all those who want a richer understanding of digital media and everyday life.
Book Synopsis Feeling Normal by : F. Hollis Griffin
Download or read book Feeling Normal written by F. Hollis Griffin and published by Indiana University Press. This book was released on 2017-01-09 with total page 206 pages. Available in PDF, EPUB and Kindle. Book excerpt: An analysis of emerging LGBTQ+ media, queer spaces in urban areas, and sexual identity. The explosion of cable networks, cinema distributors, and mobile media companies explicitly designed for sexual minorities in the contemporary moment has made media culture a major factor in what it feels like to be a queer person. F. Hollis Griffin demonstrates how cities offer a way of thinking about that phenomenon. By examining urban centers in tandem with advertiser-supported newspapers, New Queer Cinema and B-movies, queer-targeted television, and mobile apps, Griffin illustrates how new forms of LGBTQ+ media are less “new” than we often believe. He connects cities and LGBTQ+ media through the experiences they can make available to people, which Griffin articulates as feelings, emotions, and affects. He illuminates how the limitations of these experiences—while not universally accessible, nor necessarily empowering—are often the very reasons why people find them compelling and desirable. “As a guide to emerging queer media of our new century, Hollis Griffin is funny, generous, passionate, and lucid. Whether he’s explaining Grindr’s memes or the gayborhoods of Chicago, cable travel programs or online networks, Griffin discovers how it feels to be queer in the digital age.” —Amy Villarejo, author of Ethereal Queer: Television, Historicity, Desire “Offers a piercing examination of modern identity politics focused on relationships among new forms of media consumption and marketplaces, urban centers, and the experiences of sexual minorities. . . . Feeling Normal is a must-read for scholars and students in queer studies and communication, media studies, film studies, and sociology.” —Choice
Book Synopsis Customer Centric Support Services in the Digital Age by : Jagdish N. Sheth
Download or read book Customer Centric Support Services in the Digital Age written by Jagdish N. Sheth and published by Springer Nature. This book was released on 2023-12-30 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores how customer service can become the singular competitive differentiator for organizations in the digital era. Given the pace of digitization and the rise in customer expectations post-pandemic, organizations must focus on customer-centricity in all functions in the digital age, providing factors, enablers, and processes for customer service and sharing best practices based on research from global experts. The book is a valuable resource for students and researchers keen on understanding the new digital landscape in customer service to develop, maintain, and enhance customer relationships.
Book Synopsis Media Solidarities by : Kaarina Nikunen
Download or read book Media Solidarities written by Kaarina Nikunen and published by SAGE. This book was released on 2018-12-10 with total page 255 pages. Available in PDF, EPUB and Kindle. Book excerpt: What does it mean when images of refugees’ plight are shared on social media? Or when we respond to emotive NGO fundraising campaigns, or are heartened by do-good reality TV shows? Do these narratives offer incentives for genuine social change or only momentary feelings of individual satisfaction? Drawing on social theory, political economy and cultural studies, Media Solidarities explores the way in which media can both enable and obstruct meaningful bonds of solidarity and positive social change. Written in a highly approachable style, it ties theory to contemporary world events and media discourses through a series of examples and case studies. The book offers an analytical toolkit to critically understand media narratives of representation, participation and production and to challenge our perceptions of our selves and society. It will be fascinating reading for students in media and communications, politics, sociology, human geography and cultural studies.
Book Synopsis A Research Agenda for Service Marketing by : Olivier Furrer
Download or read book A Research Agenda for Service Marketing written by Olivier Furrer and published by Edward Elgar Publishing. This book was released on 2024-02-12 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: This ground-breaking Research Agenda provides unique insight into the evolution and development of service marketing. Expert contributors present an in-depth overview of the current state of the field, and critically analyse the diverse range of future directions available to researchers.
Author :Claire Agutter, Suzanne van Hove, Randy Steinberg & Rob England Publisher :Van Haren ISBN 13 :9401802599 Total Pages :350 pages Book Rating :4.4/5 (18 download)
Book Synopsis VeriSM - A service management approach for the digital age by : Claire Agutter, Suzanne van Hove, Randy Steinberg & Rob England
Download or read book VeriSM - A service management approach for the digital age written by Claire Agutter, Suzanne van Hove, Randy Steinberg & Rob England and published by Van Haren. This book was released on 2017-11-20 with total page 350 pages. Available in PDF, EPUB and Kindle. Book excerpt: VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture – and even the nature of the individual project or service you are working on. Rather than focusing on one prescriptive way of working, VeriSM helps organizations to respond to their consumers and deliver value with integrated service management practices. Service management plays a leading role in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the mindset from ’inside-out’ to ’outside-in’ by developing effective, transparent principles that help deliver services that are valuable to the customer. All organizational capabilities must understand: § How does the organization enable and deliver value? § What are the supply chains within an organization that support value delivery? § How do the individual capabilities contribute to or support these supply chains to deliver value?
Book Synopsis Emotions in the Digital World by : Robin L. Nabi
Download or read book Emotions in the Digital World written by Robin L. Nabi and published by Oxford University Press. This book was released on 2023 with total page 505 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The 21st century has seen rapid and profound technological innovations that have fundamentally changed our media environment. Our now unlimited access to information, entertainment, and social interaction is simply unprecedented. It is undeniable that this new media landscape impacts important aspects of our daily experiences - how we spend our time, who we connect with, what we know about each other and the world around us. But at a deeper level, this newer, digitized media age influences a fundamental aspect of what it means to be human: our emotional experiences. Given the centrality of emotions to both psychological and physical well-being, as well as to shaping human behavior, understanding how our current media environment impacts our emotional experiences - in ways both helpful and harmful - is critical to understanding the role media use plays in emotional development, life experiences, and societal events"--
Book Synopsis Brand Storytelling in the Digital Age by : S M A Moin
Download or read book Brand Storytelling in the Digital Age written by S M A Moin and published by Springer Nature. This book was released on 2020-10-26 with total page 113 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inextricably linked to human evolution, storytelling has always been a key element of the marketer’s toolkit. However, despite extensive practitioner interest, academic research on the topic currently falls short. This book highlights how storytelling has evolved from an ancient art to contemporary marketing science, placing it in the context of digitisation and social media. It reflects the dramatic shift in brand storytelling in which marketers are in the driving seat, leaving consumers to do the navigating. Based within the context of AI, the influence of VR, AR, big data, and new media, this book predicts a creative renaissance in brand storytelling; one that will be at the intersection of science, art and humanity. The author suggests that there will be a shift from ad to art through the use of cognition and emotion, data and fiction. It suggests that through storytelling, brands will be able to connect with their customers’ hearts and minds. Drawing upon interdisciplinary research on neuroscience, emotional attachment and narrative theory, the book critically analyses existing theories, practices and applications of storytelling, providing a platform for debate between academics, researchers and practitioners.
Book Synopsis Parenting for the Digital Age by : Bill Ratner
Download or read book Parenting for the Digital Age written by Bill Ratner and published by Abrams. This book was released on 2014-11-04 with total page 179 pages. Available in PDF, EPUB and Kindle. Book excerpt: From how to deal with cyberbullying to the strange, true stories behind Barbie and G.I. Joe, media insider Bill Ratner takes an inside look at our wired-up world in a fascinating book—part memoir, part parenting guide—for the digital age. Landing his first job in advertising at age fourteen, Ratner learned early that the media doesn't necessarily have our best interests at heart. His career as one of America’s most popular voiceover artists and his life as a parent and educator gives readers a first-hand look at the effects of digital media on children and what you can do about it.
Book Synopsis International Conference on Commerce and Management in the Digital Age: Trends, Challenges & Innovations by : A. Martin David
Download or read book International Conference on Commerce and Management in the Digital Age: Trends, Challenges & Innovations written by A. Martin David and published by Shanlax Publications. This book was released on with total page 448 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book contains the collection of articles from the International Conference on "Commerce and Management in the Digital Age: Trends, Challenges & Innovation" held on January 5th and 6th, 2024. This distinguished event was meticulously organized by the School of Commerce at The American College, Madurai, Tamil Nadu, India.
Book Synopsis The Home in the Digital Age by : Antonio Argandoña Rámiz
Download or read book The Home in the Digital Age written by Antonio Argandoña Rámiz and published by Routledge. This book was released on 2021 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The Home in the Digital Age is a set of multidisciplinary studies exploring the impact digital technologies in the home with a shift of emphasis from technology to the people living and using this in their homes. The book covers a wide variety of topics on the design, introduction and use of digital technologies in the home, combining the technological dimension with the cognitive, emotional, cultural and symbolic dimensions of the objects that incorporate digital technologies and project them onto people's lives. It offers a coherent approach, that of the home, which gives unity to the discussion. Scholars of the home, the house and the family will find here the connection with the problems derived from the use of domestic robots and connected devices. Students of artificial intelligence, machine learning, robotics, big data and other branches of digital technologies will find ideas and arguments to apply their disciplines to the home and participate fruitfully in forums where digital technologies are built and negotiated in the home. Experts from various disciplines - psychologists and sociologists; philosophers, epistemologists and ethicists; economists; engineers, architects, urban planners and designers... and also those interested in developing policies for the home and family, will find in this book well-founded and useful ideas to focus their work"--
Book Synopsis Augmented Customer Strategy by : Gilles N'Goala
Download or read book Augmented Customer Strategy written by Gilles N'Goala and published by John Wiley & Sons. This book was released on 2019-07-30 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: Digital transformation is shaping a new landscape for businesses and their customers. For marketing professionals, advancing technology (artificial intelligence, robots, chatbots, etc.) and the explosion of personal data available present great opportunities to offer customers experiences that are ever richer, more fluid and more connected. For customers, this ecosystem is synonymous with new roles. They are more autonomous and have power alongside the company: they influence, innovate, punish and more. These developments push companies to implement new customer strategies. It is in this context, marked by pitfalls and paradoxes, that the authors of this book reflect on the customer relationship, what it has become and what it will be tomorrow. The book provides practitioners, teacher-researchers and Master's students with a state of the art and a prospective vision of customer relations in a digital world. It is aimed at those who want to gain an up-to-date understanding of the field and find all the keys needed to project themselves into the future.
Book Synopsis Adult Learning in the Digital Age: Perspectives on Online Technologies and Outcomes by : Kidd, Terry T.
Download or read book Adult Learning in the Digital Age: Perspectives on Online Technologies and Outcomes written by Kidd, Terry T. and published by IGI Global. This book was released on 2009-08-31 with total page 293 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book provides a comprehensive framework of trends and issues related to adult learning"--Provided by publisher.
