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Author : Gerardus Blokdyk
Publisher :
ISBN 13 : 9781489190758
Total Pages : 0 pages
Book Rating : 4.1/5 (97 download)
Download or read book Electronic Customer Relationship Management E-CRM Complete Self-Assessment Guide written by Gerardus Blokdyk and published by . This book was released on with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655933441
Total Pages : 316 pages
Book Rating : 4.9/5 (334 download)
Download or read book Electronic Customer Relationship Management E CRM A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-09-30 with total page 316 pages. Available in PDF, EPUB and Kindle. Book excerpt: Crm and customer service: strategic asset or corporate overhead? Does iso 9000 certification improve business performance? For hosted solutions, are you permitted to download the entire data set in order to maintain local backups? What steps do you use in rolling out customer selfservice? Are there any restrictions within the standard support and maintenance agreement on the number of staff that can request support? This valuable Electronic Customer Relationship Management E CRM self-assessment will make you the credible Electronic Customer Relationship Management E CRM domain adviser by revealing just what you need to know to be fluent and ready for any Electronic Customer Relationship Management E CRM challenge. How do I reduce the effort in the Electronic Customer Relationship Management E CRM work to be done to get problems solved? How can I ensure that plans of action include every Electronic Customer Relationship Management E CRM task and that every Electronic Customer Relationship Management E CRM outcome is in place? How will I save time investigating strategic and tactical options and ensuring Electronic Customer Relationship Management E CRM costs are low? How can I deliver tailored Electronic Customer Relationship Management E CRM advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Electronic Customer Relationship Management E CRM essentials are covered, from every angle: the Electronic Customer Relationship Management E CRM self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Electronic Customer Relationship Management E CRM outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Electronic Customer Relationship Management E CRM practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Electronic Customer Relationship Management E CRM are maximized with professional results. Your purchase includes access details to the Electronic Customer Relationship Management E CRM self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Electronic Customer Relationship Management E CRM Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author : Gerardus Blokdyk
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781548130930
Total Pages : 116 pages
Book Rating : 4.1/5 (39 download)
Download or read book Customer Relationship Management Complete Self-Assessment Guide written by Gerardus Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2017-06-16 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: Will team members regularly document their Customer relationship management work? Are there recognized Customer Relationship Management (CRM) problems? How do we ensure that implementations of Customer relationship management products are done in a way that ensures safety? How do we keep improving Customer relationship management? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Customer relationship management assessment. Featuring 622 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer relationship management improvements can be made. In using the questions you will be better able to: - diagnose Customer relationship management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer relationship management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer relationship management Scorecard, you will develop a clear picture of which Customer relationship management areas need attention. Included with your purchase of the book is the Customer relationship management Self-Assessment downloadable resource, containing all 622 questions and Self-Assessment areas of this book. This helps with ease of (re-)use and enables you to import the questions in your preferred Management or Survey Tool. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help. The Art of Service has helped hundreds of clients to improve execution and meet the needs of customers better by applying business process redesign. Typically, our work generates cost savings of 20 percent to 30 percent of the addressable cost base, but its real advantages are reduced cycle times and increased quality and customer satisfaction. How Can we help you? To discuss how our team can help your business achieve true results, please visit http://store.theartofservice.com/contact-us/
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9781489147318
Total Pages : pages
Book Rating : 4.1/5 (473 download)
Download or read book Customer Relationship Management Complete Self-Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-01-05 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: What situation(s) led to this Customer relationship management Self Assessment? How did the Customer relationship management manager receive input to the development of a Customer relationship management improvement plan and the estimated completion dates/times of each activity? Who will be responsible for making the decisions to include or exclude requested changes once Customer relationship management is underway? What about Customer relationship management Analysis of results? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer relationship management investments work better. This Customer relationship management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Customer relationship management Self-Assessment. Featuring 982 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer relationship management improvements can be made. In using the questions you will be better able to: - diagnose Customer relationship management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer relationship management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer relationship management Scorecard, you will develop a clear picture of which Customer relationship management areas need attention. Your purchase includes access details to the Customer relationship management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Author : Jerry Fjermestad
Publisher : Routledge
ISBN 13 : 1317472195
Total Pages : 225 pages
Book Rating : 4.3/5 (174 download)
Download or read book Electronic Customer Relationship Management written by Jerry Fjermestad and published by Routledge. This book was released on 2015-05-15 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: This work offers a state-of-the art survey of information systems research on electronic customer relationship management (eCRM). It provides important new frameworks derived from current cases and applications in this emerging field. Each chapter takes a collaborative approach to eCRM that goes beyond the analytical and operational perspectives most often taken by researchers in the field. Chapters also stress integration with other enterprise information systems. The book is organized in four parts: Part I presents an overview of the role of CRM and eCRM in marketing and supply chain management; Part II focuses on the organizational success factors behind eCRM implementation; Part III presents cases of eCRM performance enhancement; and Part IV addresses eCRM issues in business-to-consumer commerce.
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9780655927914
Total Pages : 314 pages
Book Rating : 4.9/5 (279 download)
Download or read book Customer Relationship Management CRM A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-09-23 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you offer social media training services for clients? Can visitors and customers opt out of sharing personal information? How is a typical client engagement with your organization structured? When do they buy? Is crm worth it? This easy Customer Relationship Management CRM self-assessment will make you the accepted Customer Relationship Management CRM domain leader by revealing just what you need to know to be fluent and ready for any Customer Relationship Management CRM challenge. How do I reduce the effort in the Customer Relationship Management CRM work to be done to get problems solved? How can I ensure that plans of action include every Customer Relationship Management CRM task and that every Customer Relationship Management CRM outcome is in place? How will I save time investigating strategic and tactical options and ensuring Customer Relationship Management CRM costs are low? How can I deliver tailored Customer Relationship Management CRM advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Customer Relationship Management CRM essentials are covered, from every angle: the Customer Relationship Management CRM self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Customer Relationship Management CRM outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Customer Relationship Management CRM practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Customer Relationship Management CRM are maximized with professional results. Your purchase includes access details to the Customer Relationship Management CRM self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer Relationship Management CRM Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author : Gerardus Blokdyk
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781546420248
Total Pages : 78 pages
Book Rating : 4.4/5 (22 download)
Download or read book Crm Sales Complete Self-assessment Guide written by Gerardus Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2017-05 with total page 78 pages. Available in PDF, EPUB and Kindle. Book excerpt: How will variation in the actual durations of each activity be dealt with to ensure that the expected CRM SALES results are met? If substitutes have been appointed, have they been briefed on the CRM SALES goals and received regular communications as to the progress to date? Are there any easy-to-implement alternatives to CRM SALES? Sometimes other solutions are available that do not require the cost implications of a full-blown project? Are there any specific expectations or concerns about the CRM SALES team, CRM SALES itself? How are the CRM SALES's objectives aligned to the organization's overall business strategy? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in CRM SALES assessment. Featuring 371 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which CRM SALES improvements can be made. In using the questions you will be better able to: - diagnose CRM SALES projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in CRM SALES and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the CRM SALES Index, you will develop a clear picture of which CRM SALES areas need attention. Included with your purchase of the book is the CRM SALES Self-Assessment downloadable resource, containing all questions and Self-Assessment areas of this book. This enables ease of (re-)use and enables you to import the questions in your preferred management tool. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help. This Self-Assessment has been approved by The Art of Service as part of a lifelong learning and Self-Assessment program and as a component of maintenance of certification. Optional other Self-Assessments are available. For more information, visit http://theartofservice.com
Author : Gerard Blokdyk
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781978026766
Total Pages : 124 pages
Book Rating : 4.0/5 (267 download)
Download or read book Customer Relationship Management Crm written by Gerard Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2017-10-07 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who will be responsible for documenting the Customer Relationship Management CRM requirements in detail? What is our Customer Relationship Management CRM Strategy? Is a fully trained team formed, supported, and committed to work on the Customer Relationship Management CRM improvements? What problems are you facing and how do you consider Customer Relationship Management CRM will circumvent those obstacles? Have the types of risks that may impact Customer Relationship Management CRM been identified and analyzed? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Customer Relationship Management CRM assessment. All the tools you need to an in-depth Customer Relationship Management CRM Self-Assessment. Featuring new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Relationship Management CRM improvements can be made. In using the questions you will be better able to: - diagnose Customer Relationship Management CRM projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer Relationship Management CRM and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer Relationship Management CRM Scorecard, you will develop a clear picture of which Customer Relationship Management CRM areas need attention. Included with your purchase of the book is the Customer Relationship Management CRM Self-Assessment downloadable resource, which contains all questions and Self-Assessment areas of this book in a ready to use Excel dashboard, including the self-assessment, graphic insights, and project planning automation - all with examples to get you started with the assessment right away. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help.
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9781489140425
Total Pages : pages
Book Rating : 4.1/5 (44 download)
Download or read book Term Technology-Enabled Relationship Management Complete Self-Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2017-09-09 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This exclusive TERM technology-enabled relationship management Self-Assessment will make you the dependable TERM technology-enabled relationship management domain Authority by revealing just what you need to know to be fluent and ready for any TERM technology-enabled relationship management challenge. How do I reduce the effort in the TERM technology-enabled relationship management work to be done to get problems solved? How can I ensure that plans of action include every TERM technology-enabled relationship management task and that every TERM technology-enabled relationship management outcome is in place? How will I save time investigating strategic and tactical options and ensuring TERM technology-enabled relationship management opportunity costs are low? How can I deliver tailored TERM technology-enabled relationship management advise instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerardus Blokdyk. Blokdyk ensures all TERM technology-enabled relationship management essentials are covered, from every angle: the TERM technology-enabled relationship management Self-Assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that TERM technology-enabled relationship management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced TERM technology-enabled relationship management practitioners. Their mastery, combined with the uncommon elegance of the Self-Assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in TERM technology-enabled relationship management are maximized with professional results. Your purchase includes access to the $249 value TERM technology-enabled relationship management Self-Assessment Dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9781489142641
Total Pages : pages
Book Rating : 4.1/5 (426 download)
Download or read book Business Relationship Management Complete Self-Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2017-05-18 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Does Business Relationship Management create potential expectations in other areas that need to be recognized and considered? Has the direction changed at all during the course of Business Relationship Management? If so, when did it change and why? What does Business Relationship Management success mean to the stakeholders? How are the Business Relationship Management's objectives aligned to the organization's overall business strategy? Who will be responsible for making the decisions to include or exclude requested changes once Business Relationship Management is underway? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Business Relationship Management assessment. Featuring 371 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Business Relationship Management improvements can be made. In using the questions you will be better able to: - diagnose Business Relationship Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Business Relationship Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Business Relationship Management Index, you will develop a clear picture of which Business Relationship Management areas need attention. Included with your purchase of the book is the Business Relationship Management Self-Assessment downloadable resource, containing all questions and Self-Assessment areas of this book. This enables ease of (re-)use and enables you to import the questions in your preferred management tool. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help. This Self-Assessment has been approved by The Art of Service as part of a lifelong learning and Self-Assessment program and as a component of maintenance of certification. Optional other Self-Assessments are available. For more information, visit http: //theartofservice.com
Author : Christian Uwagwuna
Publisher : GRIN Verlag
ISBN 13 : 3640896831
Total Pages : 49 pages
Book Rating : 4.6/5 (48 download)
Download or read book The IBM Model of Electronic Customer Relationship Management written by Christian Uwagwuna and published by GRIN Verlag. This book was released on 2011-04 with total page 49 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essay from the year 2011 in the subject Business economics - Customer Relationship Management, CRM, grade: 80, De Montfort University Leicester (-), course: E Business, language: English, abstract: Introduction With the dynamic nature of the global business environment and increasing competitive pressure, organizations are shifting from product-focused strategy to consumer-focused strategy. With the advent of internet, consumers are becoming more knowledgeable and more aware of the various opportunities available to them. The internet has provided easy access to new products and access to more options leading to an expanded competitive advantage for the consumers, greatly enhancing their choices, value and pricing flexibilities in many cases. Customer retention and loyalty has become a nightmare to many organizations, and organizations are now involved in what can be termed "a relationship competition" between organizations and their clients, as customers can switch from one product to the other at the click of the computer mouse. In order to counter this phenomenon organizations are investing heavily in technologies enabling a customer-focused relationship marketing strategy. With tremendous growth in e-business and web-based services, organizations are therefore shifting to an internet based customer relationship management, hence the birth of electronic customer relationship management (E-CRM). In this report a comprehensive analysis of how IBM uses electronic customer relationship management (ECRM) to gain insight and understanding of their customer's needs and want is carried out and also how to improve customer's relationship by satisfying those needs. [...]
Author : Andreas Muther
Publisher : Springer
ISBN 13 : 3642562221
Total Pages : 145 pages
Book Rating : 4.6/5 (425 download)
Download or read book Customer Relationship Management written by Andreas Muther and published by Springer. This book was released on 2012-12-06 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: Under the term Customer Relationship Management (CRM) companies such as Siebel Systems offer solutions geared at optimising customer processes. These companies claim high customer satisfaction and reduced costs. Traditional software giants like SAP and Oracle have also begun to provide software solutions in the areas of marketing, sales and service. For many enterprises, the re-organisation of so-called front-office-processes is new ground. But what must a company consider when it initiates a CRM project? It is important to start with the customer needs before moving on to customer relationships as a whole. This book describes customer relationships using the concept of Customer Buying Cycle and thus creates a neutral orientation framework for CRM projects.
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9781489143266
Total Pages : pages
Book Rating : 4.1/5 (432 download)
Download or read book Crm Sales Complete Self-Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-01-05 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: What other jobs or tasks affect the performance of the steps in the CRM SALES process? Is there a critical path to deliver CRM SALES results? How can we improve CRM SALES? What are your most important goals for the strategic CRM SALES objectives? Which CRM SALES goals are the most important? This premium CRM SALES self-assessment will make you the credible CRM SALES domain specialist by revealing just what you need to know to be fluent and ready for any CRM SALES challenge. How do I reduce the effort in the CRM SALES work to be done to get problems solved? How can I ensure that plans of action include every CRM SALES task and that every CRM SALES outcome is in place? How will I save time investigating strategic and tactical options and ensuring CRM SALES opportunity costs are low? How can I deliver tailored CRM SALES advise instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all CRM SALES essentials are covered, from every angle: the CRM SALES self-assessment shows succinctly and clearly that what needs to be clarified to organize the business/project activities and processes so that CRM SALES outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced CRM SALES practitioners. Their mastery, combined with the uncommon elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in CRM SALES are maximized with professional results. Your purchase includes access details to the CRM SALES self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Author : KAUSHIK MUKERJEE
Publisher : PHI Learning Pvt. Ltd.
ISBN 13 : 8120332857
Total Pages : 189 pages
Book Rating : 4.1/5 (23 download)
Download or read book CUSTOMER RELATIONSHIP MANAGEMENT written by KAUSHIK MUKERJEE and published by PHI Learning Pvt. Ltd.. This book was released on 2007-07-25 with total page 189 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This textbook on CRM, a new approach to marketing, is comprehensive and managerially very useful. Its case studies with a mixture of Indian and non-Indian cases, are extremely interesting and will be fun for students to learn and for instructors to teach." JAGDISH N. SHETH, Professor of Marketing,Emory University This straightforward and easy-to-read text provides students of manage-ment and business studies with a thorough understanding of fundamental abilities and strategies that lead to the successful implementation of practice of CRM (Customer Relationship Management), regarded as the wonder solution to all the problems encountered by marketers. To cope with the increasing intensity of competition, necessitating a drive towards enhancement of customer satisfaction, the book emphasizes the need for integration and coordination along the value chain to effectively and efficiently manage customers. The book focuses on best practices in CRM and illustrates along the way through several interesting case studies how CRM has been used in various industries to build relationships with customers. The book also provides a solid grounding in tools, techniques and technologies used in CRM and explains in detail the power of eCRM to help companies make their vision of CRM a reality. The text is intended for students of MBA, PGDM (Postgraduate Diploma in Management), and PGPBA (Postgraduate Programme in Business Administration). Besides, this book is a useful reference for managerial and marketing professionals. KEY FEATURES Provides insight into contemporary developments in CRM Cites Indian as well as global examples Offers case studies on Indian and global companies to highlight the use of CRM
Author : Gerardus Blokdyk
Publisher : 5starcooks
ISBN 13 : 9781489144713
Total Pages : pages
Book Rating : 4.1/5 (447 download)
Download or read book Customer Service Management Complete Self-Assessment Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-01-05 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: What is the total cost related to deploying Customer Service Management, including any consulting or professional services? Is Customer Service Management linked to key business goals and objectives? Do you monitor the effectiveness of your Customer Service Management activities? What will drive Customer Service Management change? Is the impact that Customer Service Management has shown? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Service Management investments work better. This Customer Service Management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Customer Service Management Self-Assessment. Featuring 725 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Service Management improvements can be made. In using the questions you will be better able to: - diagnose Customer Service Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer Service Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer Service Management Scorecard, you will develop a clear picture of which Customer Service Management areas need attention. Your purchase includes access details to the Customer Service Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.
Author : Gerardus Blokdyk
Publisher : Createspace Independent Publishing Platform
ISBN 13 : 9781546688488
Total Pages : 114 pages
Book Rating : 4.6/5 (884 download)
Download or read book Customer Service Management Complete Self-Assessment Guide written by Gerardus Blokdyk and published by Createspace Independent Publishing Platform. This book was released on 2017-05-14 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: What are your most important goals for the strategic Customer Service Management objectives? Is the Customer Service Management process severely broken such that a re-design is necessary? How does the Customer Service Management manager ensure against scope creep? At what point will vulnerability assessments be performed once Customer Service Management is put into production (e.g., ongoing Risk Management after implementation)? What are the disruptive Customer Service Management technologies that enable our organization to radically change our business processes? Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department. Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better. This book is for managers, advisors, consultants, specialists, professionals and anyone interested in Customer Service Management assessment. Featuring 602 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Service Management improvements can be made. In using the questions you will be better able to: - diagnose Customer Service Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer Service Management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer Service Management Scorecard, you will develop a clear picture of which Customer Service Management areas need attention. Included with your purchase of the book is the Customer Service Management Self-Assessment downloadable resource, containing all 602 questions and Self-Assessment areas of this book. This enables ease of (re-)use and enables you to import the questions in your preferred Management or Survey Tool. Access instructions can be found in the book. You are free to use the Self-Assessment contents in your presentations and materials for customers without asking us - we are here to help. This Self-Assessment has been approved by The Art of Service as part of a lifelong learning and Self-Assessment program and as a component of maintenance of certification. Optional other Self-Assessments are available. For more information, visit http://theartofservice.com
Author : Bryan Bergeron
Publisher : John Wiley & Sons
ISBN 13 : 0471268100
Total Pages : 236 pages
Book Rating : 4.4/5 (712 download)
Download or read book Essentials of CRM written by Bryan Bergeron and published by John Wiley & Sons. This book was released on 2004-01-16 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: ESSENTIALS OF CRM Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in CRM. "Once again, Bryan Bergeron proves that he is ahead of the curve when it comes to understanding the value of customer relationships. This remarkable book is geared not only toward corporate executives with mega-investments in CRM, but can also be successfully applied to the street corner vendor. His articulate and sensitive style brings this highly involved subject matter to a level we can all understand." —Michael Cusack, author of Online Customer Care: Strategies for Call Center Excellence "Managing relationships with customers has become a critical organizational competency. Bergeron has done a superb job of presenting the breadth, complexity, and nature of CRM. This book provides a fabulous and actionable grounding in CRM for organizational leadership." —John Glaser, PhD, Vice President and CIO, Partners Healthcare System The Wiley Essentials Series-because the business world is always changing...and so should you.
